Absolutely terrible experience. I came in with my two sons and ordered combo meals. From the start, the manager, Alex, had a bad attitude. When I asked for the drinks that came with our order, he acted bothered and had the cashier hand them to me. I mentioned that two were medium and one was large, and he immediately responded that it would cost extra -- which was fine, I paid it. The real issue was the attitude. When our number was called, I picked up our trays and politely asked for ranch dressing. He snapped back that it was 66 cents. I said no problem and asked if I could just leave a dollar so I wouldn't have to get back in line. He refused and told me I had to pay first, then grabbed my tray and shoved it to the other side of the counter with an attitude. Completely unnecessary and unprofessional. Right after that, another customer asked for BBQ sauce and said, "This is the last time I ever come here." I told him I felt the same way. The cashier then whispered something to the manager and laughed, which made the whole situation even worse. I understand businesses have policies about charging for extras. That's not the issue. The problem is the disrespectful demeanor and poor customer service -- especially in front of my kids. Customer service costs nothing. Unfortunately, it seems that's still too expensive here. I won't be returning. read more

Look, the staff here is always great - same with the food. But their new "sauce policy" is insane. Essentially, there is no more free ranch. (Unless you order a couple of specific sides...which does not include fries) Only at Habit can you pay $17 for a fast-casual chicken sandwich meal and still get charged for a single 2-ounce portion cup of ranch. I wouldn't even mind that much if it was mentioned anywhere, but I was in a hurry and had to wait another extra 5 minutes after getting my food so they could separately ring me up for 67¢. At this price point, it's insane to get shaken down over a single dipping sauce. I just feel bad for the guy who had to enforce the policy, who looked genuinely embarrassed about it. read more

Nice place. Place was clean, food was good. I ordered their Charburger with fries and Large soda. The cashier was friendly and professional and helpful. None of their specials are listed on their menu, if you want to see those you have to get their app, fyi: when you sign up for their rewards program. You get a free Charburger coupon Their Charburger was smaller than I expected for the price (about the size of a junior whopper), it has a lot of lettuce to plump it up, the patties was slightly overcooked, the fries were ok, nothing special.. read more

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We come here a few times a year. The staff is always so friendly and the experience is always the same. Food is good just like you would expect from a Habit franchise. Well managed and clean establishment. read more

Habit Burger & Grill - Charburger Lettuce Wrap & Sweet Potato Fries & Ranch & Pepsi Zero - Burgers Near Me - Van Nuys, California

I stopped by this Habit Burger to get some lunch after my lab appointment across the street. I came before lunch so I was able to find parking in the plaza this location is in but just be aware that during lunch, the plaza will be busy. I placed my order through the app so I got the double Charburger with cheese and customize it to be lettuce wrapper which I probably won't do again. I also got an order of fries as well. My order was ready at the pickup time and the staff were nice. The inside of this location isn't that big but it's a decent size. The lettuce wrapped burger gets messy and they also put a lot of lettuce. The burger was delicious though, I just had to remove the top layer of lettuce since it was too much. The fries were amazing as well, just remember to eat it before it gets soggy. My order was made correctly to the way I customized it. read more

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FOOD 5/5 ABSOLUTELY DELICIOUSI saw one of the limited time $6,$8,$10 meals come out and go to someone and it looked tantalizing. I asked what the guy had ordered and they cashier told me. I got the $8 Gotta Habit Meal Deal with 1/2 Chicken Club sandwich, tempura green beans, signature ranch, bbq sauce, spicy sauce, and a large drink. My stepmom got the Mango Miso Crunch Sub Ahi Tuna and a side of sweet potato fries. Her meal was tasty as well. The ahi was fresh, the salad was a good portion, and the sweet potato fries were perfectly crispy. AMBIANCE It's a chill environment. When I got here there were just less than a handful of people. There's classic rock playing in the background, and the place is very clean. SERVICE 5/5 Susan went above and beyond to give me the best customer service experience. She was genuinely happy and looked forward to being helpful. I was unaware of their $6, $8, $10 meal deals and she made great recommendations, then came from behind the counter and showed me about those limited time deals on the self ordering app so I could look through it and see the visuals for the different options. The food came out in good time and was well prepared including the presentation. It was absolutely delicious. She'd even recommended the spicy sauce and it was the perfect sauce for my crispy green beans. The meal was delicious, flavorful, perfectly cooked, and carefully plated. I will DEFINITELY be going back to this location specifically if I can to get more of their top service. If you're looking for a new lunch spot but want good quality food that's a great price go here ASAP. read more

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I decided to bypass the automated machine they have where you self order at an electronic stand by the door. I learned when I'm in a rush I can go up to the counter and order there too. I walked in. I ordered my 2 items to go for the Santa Barbara Sandwich & the Double Char Grilled Cheese Burger to go. I paid and was given a pager that let's me know when my order is done. I was in and out in 5 minutes of ordering my meal at the counter. I ran to run errands in the giant shopping plaza it is located in and when I came back it was ready to go. Bada Bing, Bada Bang. I was in and out when I returned to pick up and out the door. Very efficient and super friendly here. read more

Well as in a previous review, it's been 3 years since I've been here. I stopped 3 years ago because the quality of the food went down. I was craving a good burger and hoped things would change. The burgers are much smaller than before. Just as soggy is why I asked for light on the sauces. I guess In N Our will have to be my go to burger place. I tried. read more

Habit Burger & Grill - BBQ Bacon Char - Burgers Near Me - Van Nuys, California

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Extremely busy location and parking it tough with it sharing it with other businesses Love their burgers especially because they add a good amount of pickles and veggies in it. You can either order on the app order on the screen inside or talk to an employee. Clean ambience no issues here read more

Habit Burger & Grill - Inside menu - Burgers Near Me - Van Nuys, California

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They started charging for sauces here. Haven't been to Habit in a while and they used to give them for free when you pick up your order.

Requested bbq sauce after spending 40+ and they didn't give it to me unless I paid extra for it

My first time to this location. They need to clean their grill. Chicken does not look appetizing with all the dirty grill particles. read more

Habit Burger & Grill - Chicken was dirty from them not cleaning the grill. - Burgers Near Me - Van Nuys, California

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Decent enough burger. I went there because I got an offer to try the app and I figured why not. Without the offer, a drink, fries, and cheeseburger would have been about $17, pretty high for, basically, fast food. The burger and fries were fine. Nothing extraordinary. But what really stood out to me was when I got my food, I asked for a couple sides of ranch and the woman - who was very kind - said she could give me ONE for free and the second would be 66 cents. WTF. I could see MAYBE charging 25 cents for a side of ranch, but almost a dollar? Talk about cheap. As it stands, there was nothing especially amazing about this burger, and in the end, not a great deal, so I don't see myself going out of my way to go back. read more

It's terrible that a large chain such as the Habit, cannot provide a simple ranch or bbq dressing on a $60 order. They will rather charge up on that as well. read more

Always fast, always tasty, my favorite burgers. Out of all fastfood chains Habit stands out with its quality.

What happend to The Habit? This used to be a place known for service, cleanliness, and quality. My wife and I used to have some of our first dates here when there would be associates open the door, associates take your order, and most importantly, have friendly workers. I came today after years of not coming and I can say it has changed. Computers taking your order and if you want to pay cash, it's a problem. I can say I will not be coming back! The food is great, but when you run a business service will always rule! read more

The WORST Habit location. My previous review was 10 years ago. We stopped in on a Sunday evening around 7pm. Waited in line to get told that they were out of fries. They had no remorse. Two female employees, one of which was a supervisor. Didn't get names but they were both extremely unapologetic. It should have been told or announced to people waiting in line. How do you run out of fries?? We had two hungry toddlers with us and wouldn't have wasted time standing in line had we known. This location needs a better choice of employees for sure and better management. I'll never come back to this location. read more

They don't know how to cook a burger , ordered 3 well done burgers and they were all pink on the inside sent the burgers back twice then asked for a refund read more

Order was soggy, burger over cooked, fries soggy. I will not order again. Bland. No seasoning, no flavor kick, and the guac? Way too much. Overpowered everything else. Such a disappointing. read more

Habit Burger & Grill - Burgers Near Me - Van Nuys, California

Haven't been here in a while and was craving a good burger so my boyfriend & I decided to come for lunch today our lunch for two meals was $45 when our food was ready he asked for sauce usually it comes with one each meal and we usually purchase an addition sauce on the side but I guess things have changed and employee stated none of the sauces are free anymore so we purchased a few for almost a total of $3 and for them to be HALF FULL THIS IS JUST CRAZY TO ME!!! For almost a $50 meal at the Habit TAKE YOUR MONEY ELSEWHERE! read more

Habit Burger & Grill - Burgers Near Me - Van Nuys, California

I'm giving 2 stars only because the burger was actually really good. Unfortunately, my experience with the worker named Eli completely ruined the visit. She was rude and got upset just because I asked a question. Her aggressive attitude was totally unnecessary and made the whole experience uncomfortable. Great food, but terrible customer service from Eli. read more

Speedy service, food I always fresh and well done. Definitely got the right vibe! Not too expensive.

I love the habit always good food, good prices, friendly service and the perfect portions. It's my go to for burgers and tempura green beans. And I love their Ice tea mixed with their strawberry lemonade. read more

I disputed the refund with my bank and got my money back only to find out that the restaurant tried to dispute it as well. Mind you, I returned the food but they refuse to refund my money. In addition, corporate will reply to these reviews by saying we have DM you, yes they DM a generic message that they never reply to. Just take your hard earned money elsewhere. read more

I love going here for onion rings but I don't think they fry them long enough, I still eat them but they could definitely stay in a little longer. Also, they charge $0.60 for any additional ranch. I wouldn't really care but the ranch is watered down or too runny. It's definitely not worth the additional cost if it's being thinned out. read more

Got a takeout Santa Barbara sandwich, looked fire at first...perfectly toasted bread, all put together nice. Took one bite, though, and it was just...off. Bland. No seasoning, no flavor kick, and the guac? Way too much. Overpowered everything else. Such a disappointing. read more

Habit Burger & Grill - Burgers Near Me - Van Nuys, California

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Bomb burgers, I enjoyed it. Customer service/cashier don't know the girls name but she was very friendly and I appreciated her help. Disappointed the icecream machines weren't working. read more

Hadn't been for awhile but as good as ever. Double burger on wheat bun had their signature char flavor. Nicely layered condiments make this burger a winner . Nice job! read more

Manager today (11/11/2025) is incompetent and just cost this chain thousands of dollars in repeating business. We were happy to find a new place close to work to feed our 50 employees our monthly work lunch. Spoke with them a few days ago about ordering 50 meals, and scheduled the pickup. We tried to pay in advance over the phone, they told us to pay when we picked it up. Whoever the manager today is told the staff to not make our order. Why she didn't call us I do not understand, but I'm sitting here waiting for 50 meals to be made. I'll never come here again, I can't understand why this incompetent manager wouldn't call us. We would have been making $600 orders at least 5 or 6 times a year? Not anymore. . . . read more

I heard The Habit was better fast food than In 'N Out. It is better. I ordered a double cheese and french fries combo. About $17.00. I was surprised the bun and burger patties are quite small. That said, I enjoyed the meal Clean, and staff nice. read more

My habit here is actually the grilled chicken ceaser salad. They're burgers are great and and the sour dough char is their best but I go for the grilled chicken ceaser. Oh and he onion rings! read more

People who don't get it are going to gas light and say that I'm being too picky but I'm sorry no. I'm not! We live in an age where we have to pay for sauce. As if that isn't ridiculous enough, to not even get it with your order is ridiculous. Don't charge for the sauce if you can't guarantee you won't forget to put it in the order. Mind you, I never even go to the Habit. I thought, I would give it a try. And I have had it before but only a few times. It's pretty good! I'll go again but I know now that the customer service can't be trusted and I'm going to have to triple check my bag. I'm an In N Out guy. They have never fucked up my order. And it's cheaper and it's better. So the bar has been set. You guys got some work to do. Good luck! read more

This is so good and fresh, you guys should go there more often. I have been there with my family and have never regreted it. It may be pricy but it is worth it. read more

My mom loves to come to the habit. We always order our cheese burgers and get fries, onion rings and tempura string beans and share those three and it's great every single time. The staff gets the food out hot and quick. And there are a lot of table inside to sit at. read more

I would always ordered at this location back in the day and it used to be mouth watering. However, I recently went back to the same location and was quite disappointed. The chicken club barely had any chicken. It resembled a peice of chicken strip on half of the bread. The bacon was good, but the avocado I paid for? I thought I would get a good amount but it looked to be one slice at most. Very disappointed. read more

Disgusting soggy dried out no cheese completely screwed up order. This place used to be good back in the day but I highly don't recommend this location. terrible!!!!!!! read more

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Never disappointed. Meals are enjoyable. I love the burgers and fish as well as the fries. I will be ordering from them again.

I have visited here many times. My favorite is Veggie Burger and their salads. Food is hot and the cashiers are friendly when taking your order, if you don't use the kiosk. read more

Really enjoyed the burger. Best burger I believe of all the chain burgers out there. The flavor outstanding the burger was extremely good

Every time I've eaten here or ordered food to-go, it's been great. I went a couple days ago and got the Ahi Tuna sandwich and my mom got the SB Burger. I get my tuna sandwich well done and a lot of other locations have completely overcooked it, but the one I had here was perfectly cooked and still super juicy. read more

Habit Burger & Grill - Ahi Tuna Filet Sandwich - Burgers Near Me - Van Nuys, California

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