It's possible you could get a panicked phone call from a salesman after you thought you signed everything and have been driving your new vehicle for a week, to find out you need to sign more papers and your payment has gone up $200. But rest assured the sales manager will come over and pretend that he has some pull at FCA and tried "every favor they owe me" and then tell you it's out of his hands. I will never come back. And I will tell everyone I know to go to Klaben just down the road in Kent. read more

We both purchased and sold vehicles at Haasz. I just recommended that my girlfriend take her car there. Super kind humans who care about their clients; great deals too! read more

Easy to deal with. Geno is the best. Fastest car buying experience I've ever had. Made the whole process easy. read more

I was sold a a lemon of a car by Geno. I took it in for brakes services and have been having issues with them ever since. Not only was I sold a bad car, but Geno still calls me every few weeks asking to buy my car back from me. Well, Geno, I moved across the country and find it very insulting that after telling you in person that I wish to keep my car you continue to harass me via voicemail. Maybe if my brakes worked, I'd be able to drive it to you and get my money back. Do not trust car salesman or mechanics to do what's right. read more

We had a fabulous experience here. My family and I were treated like royalty. My kids were shown where the free snacks and drinks, all while getting my new grand Cherokee, the car of my dreams! We all felt like we were at home! love the environmen! read more

Ok, I deleted my previous review. Yes I did have a couple of issues. I don't think it was one particular person. With the holidays, and even some miss communication. The general manager of sales did reach out and was very apologetic of the issue, and making sure I was happy with my purchase. By the way the mechanics were very helpful and fast. read more

I drove all the way from Pittsburgh to Haasz to purchase a Jeep Wrangler, which staff there told me was in stock. They reached out to me multiple times asking if I was still coming to my scheduled appointment and told me how clean the vehicle was. I arrived and the sales person went to get the keys so I could take it for a test drive, and he came back and told me that the vehicle was NOT available. He apologized and I drove two more hours back to Pittsburgh. Needless to say, I am not happy! Customer service there definitely needs to be addressed. read more

Run away and hold on to your wallet. I walked in the door and was greeted by a young man who was attempting to dress nice. He attempted to shake my hand but noticing his unzipped pants and it being a COVID world something said those hands don't get washed. I quickly looked around and saw and older gentleman seated at his desk and said that I was looking for him. He didn't miss a beat and welcomed me back. It was my first time there so I knew this guy was well versed in BS. His name was Jeff. Long story short we find the vehicle I wanted and it was at another dealership. Jeff got a sell sheet from the Manager and all seemed good. Jeff said he would let me know when they would have the vehicle and close the deal. I didn't hear from him! So I started looking again at other dealerships. He called back and I came back in. They changed the length of the loan term and swore that even though I had it printed out on a document provided by them, I was wrong. We haggled more and came up with a new deal. We wrote the VIN number of the vehicle on the quote and again had a deal. This was on a Saturday afternoon. I was told they would have the vehicle on Wednesday or Thursday of that week. Jeff did provide follow up. Such as "Called the other dealership and waiting to hear back". Then, "Waiting for the dealership to tell us to come and get it then I will send all info to you sorry for the delay". I had left my schedule open on both Wednesday and Thursday afternoons to close this deal. Jeff then tells me they are getting a different vehicle but it's the exact same MSRP and specs. Something felt wrong and I asked him to send the window sticker. They wouldn't. Here is where the fun starts. Friday they send a window sticker for a vehicle at a lower MSRP by a few thousand dollars and fewer features. They lower their payment by $5 (same term) and then try the hard push of "this is the best deal you will find on this vehicle and its the only one like it around". RAM trucks look good and have a lot more features per dollar then the other brands. I know that "look" is an option. But my point is that RAM dealerships are pretty scummy to deal with. As a brand I would look elsewhere just to not have to go through the experience I did at HAAZ. Often times this sort of treatment of customers starts at the top levels of a company and employees follow by example. Buying a vehicle is one of your biggest purchases. You shouldn't have to feel like you are getting scammed. In closing look at how run down the HAAZ Automall building and show room is. The customer waiting room is beat. The bathrooms are grimy. No vehicles have window stickers. The COVID barriers at the mangers desk barely cover enough to block any germs. The manager Andy doesn't wear a mask. In the corner of the mangers office area there was a kid that drawing on the desk and looks stoned out of his mind. He was sleeping when I first arrived. I'm sure that the HAAZ team will try and present another version of reality. I had a body cam, took pictures, and saved everything. I am putting up a new YouTube channel with everything and will post a link. Run as fast as you can away! #haazautomall read more

I had the best experience with buying my car. My salesman Mike Teeter was AMAZING! He went above and beyond on finding the car I wanted and getting my car processed. Mike listens to what you want and need in a car. As a woman I felt so comfortable working a deal for my new car. I never felt pressured into buying. I would give Mike more than 5 stars if I could. I highly recommend him as a sales person. read more

Haasz Automall of Ravenna - Auto Repair Near Me - Ravenna, Ohio

I was searching for the new grand Cherokee L Summit. On June 8, 2022 I found this listing (see picture) and quickly called to inquire and schedule a time to see it and test drive. The listing didn't have any pictures because it said they just got it in. I spoke with Kerri and scheduled a time to meet her and test drive the vehicle. When I arrived at the dealership (after confirming the vehicle was there and scheduled a time) Kerri was nowhere to be found. Someone else helped me. I asked to see that vehicle and the gentlemen helping me acted like that was the car he was pulling up for me. When he pulled the car up it was not the New Grand Cherokee L Summit, it was a New Grand Cherokee Limited (smaller SUV without 3rd row). I questioned him and he said that the Summit L he thinks was sold and he doesn't have one. I was extremely annoyed since I confirmed that morning that I would be in to see it. They never had this vehicle and still don't. I called a few weeks later to share my experience with management at the dealership and was blown off. This is textbook bait and switch. Be aware! I ended up purchasing my new vehicle from Ganley in Aurora and had a wonderful experience. No lies, no games. Haasz lost out on a sale because of the way they conduct business. As of today, July 26, 2022 the same listing with no pictures is STILL ON THE WEBSITE. This is a horrible way to do business and I have shared my experience with others. I will never recommend this dealership. BUYER BE AWARE! read more

Haasz Automall of Ravenna - This is the listing. Still no pictures! This is a scam!!!! - Auto Repair Near Me - Ravenna, Ohio

Drove from PA as we were told by Heather M. there were three different cars in our price range on the lot! We arrived and not one of the cars were on the lot when we arrived. We were told that that's just a way to bring customers to the door. Really!?! Heather wasn't even there when she told us she would be there until 5pm! Rude! They are liars! Don't go! I would have giving them minus stars if possible but had to give them one so that I could write a review!!! read more

They have misleading online advertising. Sleazy salesmen. THEY RUN YOUR CREDIT TOO OFTEN, which is the worst problem. I do not recommend this place. read more

Honestly, I've purchased two vehicles from Haasz and will never do it again. Both the Ravenna and Dalton locations are the same. They have way overcharged me on vehicles that are full of issues and given me warranties that don't really cover anything. The company as a whole is greedy and sleazy. Not to mention, the customer service really isn't that great and the Dalton branch pretty much never wears masks. I've given Haasz one too many chances and I don't recommend anyone getting a vehicle or doing business with them. read more

Good service when buying a car. Lloyd and bob were friendly and helpful. I love my new car, but it had a couple issues that I noticed after I bought it. Luckily, they are under warranty so they had to order a part but they will be fixed at no cost. In general, my experience has been positive. Car buying can be a headache but Lloyd made it more bearable. read more

*Update: after speaking with the GM Tyler, all issues were resolved and we are now so happy we chose haaz for our new vehicles! *

Beware of this place! They will inflate the parts & labor 200% Take your car elsewhere to get it serviced,or be ready to shell out big bucks! read more

This place is a scam. They have second hand auto technicians who don't do a good job. Took in a Pacifica with a major problem, they didn't try to get Chrysler to pay for it, because it was a recall problem. They lied to OUR FACE that they did, so we ended up paying 2k to get our car fixed, while people who went somewhere else didn't have to. Then the water pump was leaking after an accident, a water pump is $60. ANYONE can fix a water pump. They wanted $600 to change the water pump which would take an hour. These people are idiots, completely idiotic lol read more

my granny has been a customer for 10 years, and she paid full sticker price for the car 10 years ago. We had the brakes done about 2 months ago and they started squealing. I called and made 3 appointments and they said they couldn't hear it. I made another appointment and was told that they don't do that kind of work on Saturdays. I have had the brakes and CV joint done on a Saturday but they said they don't do that, definitely disapointing . Had to cancel 2 appointments I had. thought I had found a steady and good shop, guess I was wrong. read more

Beware this dealership. I will never buy another vehicle there. It all started out innocent enough. Went there to look at a truck listed on cars.com. Ended up speaking with Jeff Bender. Seemed like a nice enough guy. Friendly and funny. Even made a joke about signing a paper about if I wasn't happy. Said I could get a lawyer and he would call his daughter who is a lawyer. And I would lose because I signed the paper. This should have been the first red flag. Told him I had trade, and how much I was looking to pay each month. Long story short. They came in at $525/month. I asked if it was 72 months. He said yes. We then discussed having a spray in bed liner added for $500. We discussed how the would add about $10/month for a total of $720 over the 72 months. I said that is about 50% premium to add that and declined bed liner. He joked and said no only about 45% Anyway, doing the math in my head. $525/month for 72 months comes out to about $38,000. Truck I purchased was almost $33,000 after ttl. So the math added up. I agreed to purchase the truck. Came back to do paperwork. Was rushed through the process of signing papers. As we were finishing paperwork I saw the one saying I would be paying $525/month for 84 months. Now my $33,000 truck is going to cost me over $44,000. When I questioned this I was told you signed the papers agreeing to it. Takes me back to Jeff Bender and his lawyer joke. After looking at my paperwork. The truck they gave me $7,400 for was added to the cost. So they get my truck for free. Add that cost to my loan. Then sell my ford for 100% profit. Basically stealing my truck. I said I would be better off keeping the truck and financing without the trade. Basically told too bad. In closing, my life time power train warranty, if I do all service there. Which is probably a lie. Will end up being voided because I will not go there again. Hopefully going to another Ram dealership for service will at least keep factory warranty good. Wish Waikem had Ram dealership. I had bought my last 3 cars with them and was extremely happy with the way they treated me and the way they explained everything before having me sign papers. This is just a friendly reminder to anyone thinking of going to Haasz auto mall in Ravenna. read more

My car has been there for almost 24 hours estimated time for repairs 4 hrs. No rental car provided to me. No clue when I will get my car back. Outrageous read more

I had seen online that they had 2 new black Grand Cherokee L's for sale. I had talked to them on a Tuesday and said I'd like to come up Saturday and look at them. I live 1 hour and 10 minutes away. So Friday at 4:30 pm I messaged the guy I had talked with and made sure that both of the vehicles were there so I wouldn't waste my time. He said they were both there. Saturday morning I get a text to confirm my appointment and I confirmed it. We get there and come to find out that both the vehicles are not there and are in the body shop with front end damage and the other had scratches down the side due to the owners family driving them. I ended up test driving one and it was "new" one but it was so filthy inside. And had a bad shake from when you brakes. Then since they didn't have the ones I had wanted they tried to sell me a different one but it wasn't the color I wanted. We looked at it and the "new" car was just as dirty as the other with mud and dirt on the floor. I have 4 kids and our suv isn't that dirty especially since it was new. We told the salesman about and she just said that they'll clean it and the owner, his family and the GM drive them. Well they definitely drive them and don't take care of them. I'll never recommend this car lot. It was a complete waste of my time. I was going to buy one and pay cash. They don't care if they don't have the vehicle. They just want you in the door and think they have you cornered. Never going to buy from them. read more

We had to have our brakes replaced simply due to age. richard our service advisor was kind and matched a local price we were quoted! They provided a rental because we did some additional work and still had it completed I'm the same day! Good job to you and your team! read more

Really bad customer service. Tried to buy a car. Had to search for a salesperson. After we found one, one of his first questions was "Cash or finance?" We had barely even seen the outside of the car, let alone seen the inside or driven it. He kept asking weird questions that we already answered a couple times. At one point, he broke into a British accent. No idea why. Then he called someone and quoted us a purchase price would be about $30-40 monthly than a lease price. When he got back to us, the actual price was about $170 more per month for purchase vs lease. There were other things, but this should be enough to represent what we went through. read more

Recently purchased a Dodge Durango from Haasz Automall. Drove all the way here from Akron because they promised to find the exact Durango that I wanted - even if from another out of state dealership - and they delivered. Ask for Adam Gordan to be your sales rep when you arrive. He was very prompt, professional, and I felt like he genuinely had my best interests in mind as we worked through the process. We did not finance through the dealership, so I cannot speak to that side of the house, but in briefly meeting the Finance Officer to finalize the deal, he was cordial and professional too. I would definitely go back for next auto purchase if I need to find "just the right car". read more

Had a great expierence here. Mike Lynch helped get me into my new compass. He listened to what I was looking for and how much I was willing to spend. He made me feel welcome from the second I walked in. This was by far the best car buying experience I've ever had! read more

These people do not listen at all to what the customers are saying. The staff here are liars, including management. These guys are too busy making excuses to actually do the job. Thank god I didnt actually end up buying a car here, i would have ended up messing up my credit for life. All their used cars are extremely close to new prices with accidents on the record. BUYER BEWARE, read more

I could've bought my $60,000 2019 truck anywhere, unfortunately I bought it here. There is a reason at the time of this post 51 reviews are not recommended, this isn't just a lousy car dealership, it's one of the worst new car dealerships In Ohio. It's ok though it won't happen again. My favorite part of dealing with the mind numbing moronic kid-salesman was where he was either too dumb to notice the paperwork had changed from under him, or not ballsy enough to admit it. I also loved having to argue with a kid who makes in a year what I make in a week about my decision to put a 10k down payment on a credit card (to hit a spend bonus that netted me airline miles). If those little extras sound fun, this is the place for you. Also love that the scumbags put a stupid advertisement permanently on my brand new truck for their hillbilly store without asking, it's worked out ok because anyone who has asked I've told them not to buy here and actually took a stack of cards from another Ram dealership last time I had my truck serviced to hand out when people ask. read more

I went to see about purchasing a vehicle while being "pre approved". Speaking to the lady on the phone I was ensured I would be able to be approved for what I want. I asked to not waste my time as I needed to not be there all day. When I arrived I was greeted by a salesman named John Reed. I felt he didn't listen to a word I said about anything during this experience. When asking to get a truck I was pushed into saying I need a cosigner which I informed him at the beginning I didn't have. I asked to see how much down was needed for the truck and he ignored me. I felt like they were trying to push a car on me I didn't want. I wouldn't recommend this sales rep or this company to anyone needing a vehicle. read more

First off I'd like to say that John Reed is very nice and attempted to be extremely helpful. I don't think he was responsible for the awful service I received from their shady finance person or Bob the internet sales person. I was only referred to John after arriving at the dealership. I live over an hour a way and scheduled a time with the internet sales person to come look at a silver bmw suv. I advised that I was on my way out and upon arriving asked for the internet sales person (Bob) as I was instructed to do. I was referred to another salesman who promptly told me the car was not on the lot but may be at their other lot. After going to the other lot he came back and informed me that one of the managers had the car that I had made an appointment to see and he had no idea when he would be back. I expressed my frustration but we agreed to go over the numbers at that time in case I liked the car and chose to purchase it when it came back. Based on my trade-in, the price of the car and current interest rates I knew approximately what my payment would be (380-400 per month). The salesman went the finance manager and came back with a payment 500 per month for the term I requested. My career is in finance so I questioned the salesman on the payment amount and asked what interest rate they were using. His response was "around 6 percent" even though I knew by the numbers that it was actually around 12. I have a credit score in the 700's which they knew after pulling my credit so there is absolutely no reason my rate should be "around 6 percent" let alone 12 percent. I told him a 6 percent rate would be a payment of about 450. I told him the numbers weren't adding up and he replied that the finance guy was new and he would have him re-run the numbers. He then asked if a payment of 450 would be enough for me to buy the car. I replied that I hadn't even seen the car and that 450 would not be low enough. The salesman came back a few minutes later and said the finance guy made a mistake and the payment would actually be...450. Wow what a surprise! At that point I told him I drove over an hour, to stop screwing around and tell the finance guy to give me a rate that is in line with what I should be getting. He came back a few minutes later with a rate of 3.8. Now that they were done trying to screw me on the rate I was told that they would have the car all detailed and ready the following morning so I could come out and drive it. This of course would require another drive of over an hour each way but I did agree. I left the dealership and received a call about 10 minutes later while I was eating at McDonalds and was told the manager called and the vehicle would be back in 30 minutes. I finished eating, drove back to the dealership and waited almost an hour before the car came back. I am a color blind so it is hard for me to see certain shades but when I finally saw the car in person parked near my silver car I could clearly see it was not silver. The car was actually a champagne/gold color that is usually found on cars that older people drive. I drove the car and it was nice and exactly what I wanted with the exception of the color. Just an overall bad experience. Car was not there even though the knew I was coming out. Spent over 4 hours at dealership, finance guy tried ripping me off twice as if I had a 500 credit score. They don't even know what color their own car is. There are far too many car dealerships out there to deal with these people. STAY AWAY! read more

Saw add for Ram 1500 lease for $995 down/$285 month on TV. Followed up with an online search and the website confirmed the deal was still on and showed 4 vehicles available, 2 red 2 white ram 1500 pickups. this was on Sunday 11/21. The dealership was not open on Sunday so I contacted the website chat service on Monday around 9:30 AM (the sales dept opens at 9AM). Veronica (chat rep) says 2 are still available so i copy and paste the stock number of the truck I liked and she confirmed it was there. She made an appt for me at 10:30 AM. Got there at arranged time to have a salesman greet my wife and I at the door and bring us to his cubicle. He fed my name into his computer and asked how he could help today. I mentioned the lease deal that was being offered and he told me the vehicles associated with that advertised deal were all sold. (SOUNDS LIKE BAIT AND SWITCH TO ME) the salesman then offered other trucks at prices starting at over $100 per month more. At that time we both decided it was some kind of hustle and left the dealership. When I arrived home there was an email timestamped 10:07 asking me to come in to check out the deal available trucks. Does this type of dealership deserve any business? NOT MINE. read more

Great car dealership!! We have bought and leased our last few cars from them. Big shout out to Linda Sousa as she has been the best sales person ever!! She has been very fair with us and we would highly recommend buying/leasing a car from her and Haasz Automall!! read more

I had a very unpleasant purchase experience at Haazs Automall in Ravena to which I posted a review a couple of days ago. A representative of Haazs contacted me to discuss my review. A lengthy 30 minute conversation ensued and we discussed in detail my purchase experience. With that said allow me to inform the reader that at no time was it suggested by Haazs that if I changed my review I would receive any type of compensation, nor is it my intention to gain any type of compensation. As I said we had a lengthy conversation about my experience, and I was assured that it would be used to better train the staff, and improve customer service from this moment on....I guess, you really have to appreciate a company that will admit it's faults, and move toward improvement. Will I purchase another vehicle at Haazs? honestly I could not answer that at this time, Do I wish them the best? Certainly. read more

I spent 25k on a car at Haasz. The car was not ready when it was supposed to be. Which is fine, because they were doing a full inspection because they want to make sure everything is like brand new. When we picked up the car, it's been nothing but problems. First, the brakes are grinding horribly. I have them on video telling me that it's normal. I'll be uploading that to YouTube. Then, I was getting a terrible vibrating in eco mode from the exhaust hanging. That was covered under warranty. But after they "fixed" that, they broke another bracket. They then charged me 300 bucks because that wasn't under warranty. Car went back in same day as I picked it up. Tire was losing air. Asked them to plug it. They couldn't because the tires were dry rotted. Why would they sell me a car for 25k with dry rotted tires. And the se Brice department was an absolute joke. Even the sales team thinks so. Our sales man was very nice. But thank you to the service department for ripping me off. read more

Lol so I get a call from Jon there saying to give him a call as he thinks he can get me the pricing we needed since our last visit. Please read our last "one star" review on our experience. So since I was traveling I emailed him and reviewed our last not so nice experience and said we'd like to have pricing before we came out just to save an issue like last time. Now...do you think I heard back from him? NOPE! NOT AT ALL! I even sent a follow up email...and still nothing. These guys are the true meaning of bottom of the barrel...I'd never never NEVER even step foot in that location. read more

Just got into my second Lease with Kevin at his dealership in Ravenna. Every time I send a client or friend or family member in here they always come back with the same response " That was the best car buying experience I have ever had". Everyone, from the detail guys to the salesmen and the finance people, they all really enjoy making people happy with their car purchase. This is a direct reflection of the owner Kevin. Even on the rare occasion something goes wrong you can be assured he takes ownership and sees to it things are done right. He is one of the more generous, down to earth dealers you will ever meet and the only place I go when looking for a car. read more

People at Haasz were very nice. I went in to test dive a vehicle and within minutes of getting there they let me out in the vehicle and took a couple laps in the car. They didn't pressure me or harass me after I got back. Great experience. Thanks Haasz read more

One of the best Dealerships I have found - Price under all the other dealerships - Service top notch and most likely will purchase again from this store!!! read more

I have bought from these guys 3x all 3x was a great experience and friendly people they worked on getting what i needed done and did it pretty quickly! Some people may have a bad experience it happens not everyone will like their dealership but in my case I was treated well and went back and would still go back! read more

BUYER BEWARE IF YOU ARE LOOKING AT A PARTICULAR MODEL OF CAR AT THIS DEALERSHIP!! Especially if you are being helped by Olivia Bongini. I am extremely disappointed in the quality of service provided by Olivia. I have been I contact with Olivia since Friday the 9th talking about a particular Jeep I was interesting and had scheduled an appointment to test drive it today. We have exchanged numerous texts since the 9th about the car. The ONLY reason I was coming in was to test drive this particular Jeep and to purchase it. I asked Olivia several times if the Jeep I was going to test drive was still available and she told me yes several different times. I was on my way to your dealership for my appointment today and looked online again to double check that I had all the info for my pre approved loan ready to go and I noticed that the Jeep I was looking at said no longer available. I called the dealership and spoke to the receptionist who told me the Jeep I had an appointment to test drive had sold on the 9th. Your dealership is not near my house, the sales person lied to me about the availability and was just trying to get me there for a sale. I did not get any notice the Jeep I had an appointment to test drive had already sold two days before, nor did Olivia ever once tell me the Jeep had already sold. I am in sales and if I ever had a customer who was interested in a certain model, I have ALWAYS given them the courtesy of telling them when someone else was interested in it. This was completely unprofessional and rude. read more

Great dealer & I highly recommend them! I was looking for a car online & found this dealer, so glad I did! Nice cars, low prices & good people that made my purchase quick & easy! Thanks Haasz Automall! read more