There is clearance deals we scored bread for .50 cents. There's also a buy one get one free deal on there juice. The downside to this location and I was told to all heb locations in Austin is you must pay for semi reusable bags 25 cents. Which prevents the customer from purchasing a lot and ultimately the customer in general. There was no small cute baskets either I'm really into those especially when I have small purchases. Typically on a $100 spend may have upto 10 bags but the thought of paying 2.50 extra makes me feel like shopping at Walmart. I understand the concept it's like Aldi does. To bring you better deals they make you pay for the bag but what if the customer purchases no clearance items and then have to pay additional fees for bags it's a big inconvenience. Recycling is great but come here on the bags not that strong 2 orange juices and bananas was about to burst the bag....... read more

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Idk man. I love HEB in general, but this one confuses me. Firstly, the aisles are so confusing. It's an HEB Plus, so there are things like an electronics area and a furniture area that are haphazardly added to the already cluttered store. Secondly, the parking lot is a joke. There are short sections of parking with large car lanes interlaced. It makes driving through and parking a nightmare. What I will say is great about this place is the employees. They know how to hire them. Everyone is nice and helpful. One time I saw an elderly employee spill hummus all over the floor and before she could even bend down to clean it up, a team of young employees told her to continue stocking, because they were there to help. It was heartwarming. My heart was literally warmed at this place. Overall, I shop here because it's convenient. I know I'll figure out the layout and busy hours soon enough! read more

Hola! Bienvenidos a Mexico...er, I mean HEB off Riverside. I'll commence this "love" fest with a crap statement, then a 'BUT' positive statement. -Parking is one big cluster mess. BUT their produce section is pretty rocking (none of the cool printy-weighing-scales, though--and yes, that IS their technical name). -The clientele that frequents this location is...FOB (Fresh Off the Boat (for those that don't know)) comes to mind. The contents of my cart are always eyed by the people around me, and I once even had a child climb in my cart. NO, you little monkey, these are MY groceries...go rifle through your own cart. BUT the checkout people are usually very nice. -The layout of the store is pretty atrocious. I've heard of milk in the back corner of supermarkets (I'm in Marketing after all), but when your HEB is the size of a football field and a half, I'm going to beat you if I have to walk that for milk. BUT...uh...*quick think of something slightly bearable* they have self serve froyo up front? I'll have to stop there because I'll just keep whining...and I can't think of anymore good things. When I lived in San Marcos the HEB there was AMAZING and run like a well oiled machine. Coming to this one is like hugging your morbidly obese uncle on holidays: sweaty, smelly, and cringe worthy. A necessary evil? Yes. read more

Yeah yeah this HEB is waaayyyy too big waayyyy too crowded waaayyyy to annoying to shop at. But the staff for the most part are very helpful and always seem to find me when I'm staring blankly in a direction trying to navigate my way to a specific item. But what is really good is their craft beer selection!!! Honestly super good. I heard from a friend in the area there's like a new manager of that department and he's been going up to customers in the beer aisle asking what they want to see. That's dope! I like that I can create my own 6 pack to try different beers. Just leave your self more time than you expect to spend shopping. Cuz it is pretty annoying to have this walmart sized location as your local grocery store. read more

Who reviews this place? Not enough college students, that's for sure. For students on Riverside, this place is convenient, clean, well-lit, and stocked with just what we need for those late night trips. I think it shows something when I run into people I know here every time I visit. I was also surprised at how friendly all of the employees were. Definitely an upgrade from the old HEB. It's not the best HEB, but for Riverside, this place is amazing. And nothing is amazing on Riverside. Haters need to be directed southbound towards Wal-Mart. read more

It's an HEB on Riverside, what the hell do you expect? Well, a better grocery store for one. Let's start with the pros. This place is pretty much perfect for students. I'm not a student myself, but my apartment complex is surrounded by student housing. This place has about 25% (don't quote me on that) of UT and ACC students within a mile radius. Need some beer quick? Boom! Walk 5 minutes. This is an HEB Plus, which means in addition to your normal grocery fare, they have toys, electronics, seasonal stuff and clothes. Kinda like a mini Walmart. Now the cons. You knew this was coming. The parking lot is a mess in more ways than one. There's trash all over and people are always driving down the wrong way or taking up multiple spots or blasting their crappy music. I'm not one to be snobby, but there are lots of trashy people here. Yes, of all colors. I've witnessed some shouting matches and have been verbally harassed in the parking lot. If you like no nonsense, in and out grocery shopping, don't come here. You'll spend 5 minutes in any given aisle because your path is being blocked by either some fatty in a rascal scooter or someone's brood of wild kids. The stockers appear to have given up because every time I go shopping, 2-4 items that I need are completely out of stock. Every time. This store is notorious for having flaky stock. And don't forget to check out the frozen foods section. Right next to the frozen pizzas you can find eggs (yes, someone left eggs in the freezer) or a Blu-Ray of the pick of the week. Ready to check out? Hope you've got time. Not sure why there are 20 registers when at any given time, there are only about 6 open. Half of them are express lanes, but apparently people can't count so you'll be stuck behind someone with a full cart while your beer gets warm. The cashiers are usually courteous, so I rarely have a beef with them. The following applies to most HEB's I've been in. Why is it that the exit or entrance door is exactly 1.5 times the width of a grocery cart? The door is so narrow, only one person can use it at any given time. Walmart and the Chicagoland chain Jewel-Osco never have that problem. Definitely worth the drive to the South Congress HEB if you can. read more

Coming from Dallas I was excited to have an HEB close by. I will say, though, that this HEB is nowhere close to my expectations. The butcher section is severly limited unless you're looking for fajita meat. It is always crowded with various large families with ill behaved children. I actually had a lady curse me out for attempting to squeeze past her buggy. I assume it was simply because I was dressed professionally unlike most of the other shoppers. It is impossible to get in and out of there quickly, and whenever I do go, I leave feeling flustered and annoyed. If you try to go the week food stamps are released, good luck getting anything of your list. I now avoid that place like the plauge. I travel a little further to the HEB on Broadie lane and have a complete opposite experience. It's well worth the extra few miles. read more

We call this "Hunger Games HEB." Often times upon entering, I will announce, "May the (blank) annual hunger games commence!!!" IF you've been here, you know EXACTLY what I'm talking about. The Good: The shelves are always well stocked and I can typically find everything I need. The Bad: This place is always insanely busy, finding a good parking space is very rare. I recently gave up, I just park in the back and take the hike. On more than one occasion I have observed patrons zooming around the parking lot, almost running over their fellow pedestrians. The Ugly: The Deli is always understaffed and there is no ticket system. I do not even attempt to order cold cuts here anymore, unless I desperately need something. No matter how packed this store is, only a fraction of the registers are ever open. Expect to wait in line for an average of 10 minutes, especially if you have more than 15 items. Obviously this store is making a killing, I think they can easily afford to open up a few more registers. read more

This is the worst HEB I have ever been to by far. Two days after I moved here I went to do some grocery shopping at this location. As I was turning onto another aisle, an older employee in a yellow shirt pointed to my cart and asked me: "um, are you planning on paying for that?" Confused, I simply replied "um, yes?!" And walked off. Then this man continued to follow me and my roommate through out the entire store for the rest of our trip. To see if he was actually following us, my roommate and I split up, and I turned around to see him running in the other direction for a reason I wasn't yet aware of. When we got to checkout, I noticed that he was about 10 feet away from the bagging station and there we're two other employees behind us. My roommate and I shared a confused glance and our cashier seemed unaware of what they were doing. After we checked out (and PAID FOR THE THINGS IN OUR CART), I started walking toward the pharmacy to pick up my prescription. My roommate went to the bathroom and the male security guard FOLLOWED HER INTO THE BATHROOM. She caught up with me pretty quickly and another couple employees waited by the door, I assume waiting for the security sensors go off. When it didn't, they just turned around like they had done nothing wrong. I JUST moved here and this HEB treated us like criminals. I will be going to walmart from now on. I'm extremely disappointed in this company. read more

I've lived on the east side of Austin for three years now. People warned me not to shop at the HEB on Riverside because of how crowded it was, how the selection of food was so poor. When the ground was broken for the HEB plus I was excited. I heard the store was supposed to be one of the bigger ones in the Austin area, and with the added size, I expected to actually be able to shop there.. High expectations are very hard to manage and I don't think I was the only member of the riverside community to have them. When I went in I thought the layout and design were great. Much higher ceilings, more cashiers, better entrance/exit flow. But some things puzzled me. 1. Why is there no "hippie" section? The east side of Austin is very diverse - college students, working families, working artists, general bums. But the food choices on Riverside are terrible - no organic section, lack of organic meats/yogurts/vegetables, no nuts/granola/dried fruits. I don't understand. Is it because the income of the east side is so low? A lot of folks are having to go to across town to get the foods that they want. 2. Why would HEB start selling tv's and other consumer electronics in the middle of its store. This goes back to point 1. There are basically two choices. Either the east side has so little income that selling higher quality food is not fiscally an option or the sale of consumer electronics is an untapped market on the east side. If it was the former, then HEB has no business selling DVD's for 20 dollars and blu-ray players. Let's assume it's the latter - if so, then why would you not market some upper end foods to the population who could actually afford HDTV's. It's like a catch twenty-dumb. 3. My last point. HEB is obviously a big community advocate. They frequently sponsor local activities from kite days in the park to UT baseball games. So they seem to be interested in being see themselves as an integral part of the community. It's a popular notion to think that people with lower incomes (obviously a large part of the east side) seem to eat foods with higher fat content and fewer nutrients. This is debatable, but not really my point of contention. HEB has removed the option of buying many healthier alternatives to the constituents of the east side. Last night I tried to buy a pizza that had two things: no meat and some vegetables. At any other HEB I've been to, there have been a myriad of options, including brands like Central Market which HEB owns. But there weren't any options at the brands new HEB-Plus on Riverside. It seems that the integration into the community for HEB has been strictly one-way. They seem not to hear the the dollars that we would like to spend at a story that's literally across the street taking the bus or driving to stores miles away. The eastside HEB has already assumed that what we eat is what they have always offered - less healthy foods. If that's the assumption, then fine, I choose not to go there anymore. But I can hardly think that this lack of a more diverse offering is an oversight. They've chosen to intentionally give their community health building foods, and it's just not right. read more

Always always busy. And hard to find groceries/supplies here. Wouldn't really consider it an HEB plus.

This is the worst HEB I have shopped at. Bad selection of most everything. The head deli guy had never heard of pate. They don't have cornichons even in jars. They don't have the large jars of jalapeno slices. They don't have Claussen pickle slices. The butcher is mainly fajita meat and sausages. I could go on, but... read more

Mon dieu. This place is enormous. And it's brand new. And it's got huge exclusive sections for things as diverse as home electronics (TVs and Xbox games) to aguas frescas to kitchenware. More like a Target than the old H-E-B that formerly operated right in front (the building sits empty and will probably be razed for the new store's parking); I was pretty awestricken. Everything I need is now a quarter mile from my apartment. Hooray! read more

I have a love hate relationship with this HEB. It is well stocked and I've always been able to get everything I came looking for here. I love the agua fresca they sell by the entrance, and the bakery always has some delish goods and fresh tortillas. But it is packed and busy. I always dread coming here, sometimes I make my husband come with me just for moral support. Which as other reviewers have mentioned -- people love to bring their entire families here. They also love to stand randomly around, blocking as much walkway as possible. I've found the best time to come is on a weekday morning around 8am. The only drawback is that the deli and seafood is not always stocked or manned yet. And of course no sushi or rotisserie chicken yet. I honestly don't feel safe coming here alone after dark. Even though there is always a police officer inside the store, I'm not sure I often see any outside. It's in a still sort of ghetto neighborhood and it's easy for sketchy people to blend in the busy parking lot. And it's an HEB Plus, so there's a gas station and car wash available too. read more

They need faster more competent people working in the money center/customer services. Every time I come here to do anything with customer service I wait a minimum of 45 min. It's ridiculous. I would go somewhere else but it's cheapest and closest to get services done here as well as money orders. Austin traffic makes me never want to go an extra mile if I don't have to. They only ever have 2 cashiers, that work really slow, working when there are 4-5 cash registers to get things done at customer service. If they employed the right number of people during busier times of months at the customer service desk a lot more efficient service would be provided. This absolutely irritating. Again, on 12/3/2019, only one person working customer service desk and the line is out the door. If I had waited in this line it would have been two hours. Ridiculous! They deserve zero stars! read more

Always jammed packed. Decent produce section, laid out just like any typical grocery store. Meat is okay, better than walmart, but not great. Seafood and breads are fresh and good. Prices very competitive. read more

I live off Riverside and while this store has more due to its size, I always go to another location because this store is so crowded. Finding a parking space is difficult. Navigating through the store with the crowd is difficult. With all the apartments they're building on Riverside it's going to get worse. Additionally, this is the store that's closest to Del Valle so people from there either drive here or to Bastrop. I'm eagerly awaiting the day they build on the ground they've purchased in the Del Valle area. That will free up space in this store and give us another shopping option. read more

The new store has been open for quite a while now and things have gotten a bit better. I am probably not really 3 stars ready quite yet but getting there. So I'll say 2 and 3/4 stars. I still hate going there but it's much more tolerable now and despite working practically next door to Whole Foods, HEB causes me to tense up just a tad bit less and not want to hurt people like when I am at WF. : P Back on track...For one they are actually starting to carry a few more options of products I do actually want. For me I like that the wine selection is actually getting better. I am also actually finding a small selection of organic veggies and fruits though still extremely limited. Over all the fruit and veggie section still needs a bit more work when it comes to variety. 4 kinds of onions or potatoes is great but how about let's do 3 types and add some new product to the line up. The meat & freezer sections are still fairly hit or miss. They have the space but like James said there are just too many unnecessary items filling it up. Do people really go to HEB for milk, apples & bedsheets? The parking has gotten better though still some construction going on. And I agree with David that the novelty is wearing off making it easier to get in and out quickly. read more

The store itself is an average HEB. The parking lot, unfortunately, is always full of panhandlers who approach you as soon as you get out of your car, especially if you have to park nearer the back of the parking lot. Dodging drunks and junkies who are giving you fake sob stories before you even get into the store gives you a bad feeling. I've even had someone ask me for money inside the store. I always feel like I'm in danger of being pickpocketed or worse in there. Glad to finally get in my car and leave (although I've had panhandlers stand by my car there trying to talk through the window when I'm trying to back out my parking spot) Unfortunately, I have to shop there twice a month, as I do grocery shopping for a disabled vet who lives nearby, and I just don't have time to shop anywhere else for him. Really bad location as it is right in the intersection of the bus stops, traffic islands, and fast food joints where so many homeless folks hang out. Would not go there unless I absolutely had to. read more

I accidentally placed my curbside order for the wrong day and called to see if I could have it moved. The lady I spoke with walked me through the process of moving my order, then when we saw all nearby stores were fully booked, she took it upon herself to call the store and confirm it wasn't a system glitch (it seems she works for their call center). She was so friendly and helpful. Even though it didn't work out as I hoped, I feel she went above and beyond to do everything in her power and did so with such a pleasant attitude. Really, no store does more! read more

Many of the reviewers for this particular store apparently missed a day of "isms" class. I would argue that this HEB serves a variety of demographics and does cater to the neighborhood in which it's in, as it should. This HEB is one of the very few actually located in a lower-inocme area in Austin and it's doing a great job providing the goods people need (including an array of organic produce!). I work in this neighborhood and have been impressed with this HEB (in some ways comprable to my Far West location, minus the kosher section). And, hello... you can watch them make fresh tortillas!! read more

This place is god awful. I've never been one to evaluate race or assign stereotypes, but this place may as well be a Fiesta Market. Huge families everywhere, inconsiderate people standing in the middle of isles, walkways, parking isles. I used to go to the grocery store weekly, I avoid going to the store at every possible cost. This place is nothing but a headache, I'd suggest driving 5 more minutes to the HEB on Oltorf and Congress, but you'd probably spend just as much time looking for a parking spot as you would fighting the crowds at Riverside. Still trying to figure out an alternative in this area. read more

Store is clean and well stocked, but I find that the selection is not as good as some other HEB plus stores. I was hoping for a healthy living section, thinking that an Austin HEB plus had to have one. The cashier was very odd to say the least. He kept picking on my little girl who is one and a half saying if she wanted buddy bucks she would have to grab them from him. She just stared at him like he was crazy. He then kept saying beep beep as he checked and then said maybe her first word will be beep. My husband had to hold back the fact that she already has an over 200 word vocabulary and sometimes speaks in full sentences. He then compared toddlers to cats. Overall just a really creepy dude, no wonder she wouldn't even say hi to him. She says hi to everyone. read more

Good place to shop occasionally..a little more less frabreze in the mens restroom..b sweetener all over dark chocolate sweetaey vegan choice selection no need to charge more to not add massacring animal prudential forlornment read more

Because of all the bug bites I got during my trip to Austin, my dude and I made a quick stop to HEB near the airport. I was such a big fan of HEB after visiting the Schertz location. However, this location isn't as pretty and new, lol. Coming from Los Angeles, HEB is such a huge store to me. I am amazed at just how many items are offered all in one place, and just how spacious this grocery store is. There is so much walking room in each aisle! We aren't as lucky with the grocery stores in LA. I ended up getting a Blue Bell ice cream (cookies and cream), HEB brand anti-itch cream for my bug bites, and my dude bought a Rubik's cube that I wish he never bought because he spends too much time on it now. I also filled up my rental car as the gas station here. Not sure if the gas prices are comparable to other places but it was good to me because we pay almost $4 a gallon in Los Angeles. read more

This place is weird... it's an HEB with non food items (well more non-food items than other HEBs). The store is fine... but they spread out food across the entirety of the store in ways that don't make much sense. For example, the milk, juice and crackers were on one side of the store while the cheese and chips were on the completely opposite end. I was also disappointed in the lack of prepared foods as Betty G. mentioned given the size of the store and their Tres Leches was only average (which was kind of disappointing at the time). read more

Prices are great however I hate how none of the cashiers put my groceries in the actually bags. That's like half of their job lol. I have never been to a Grocery store where there was a cashier not bagging my groceries. read more

Worst grocery store ever. This H-E-B is frequented by annoying students, who will regularly deplete the store's frozen pizza and Budweiser beer selections. When they're gone for holiday breaks, it's like a miracle - yet the store is STILL crowded. True fact: this store used to sell breakfast tacos, but they had to stop because so many people would walk in, grab them off the (unattended) cart, eat them, and walk out without paying. Um, hello? The obvious solution is to keep them in the prepared foods section with an attendant to hand them out, or to have a separate "breakfast tacos only" line where people can grab them and pay up front. Instead the store just stopped selling them altogether. Get a clue! We have purchased items here on several occasions that were spoiled, including falafel with mold growing on them (obscured by the package's label, and only discovered once we got home). If you're looking for anything low-carb or remotely upscale (organic groceries, etc.), think again. This store is geared toward a decidedly low-income neighborhood, which by H-E-B standards means "crappy junk food for fat pigs." The produce section looks awful, with frequently decaying fruits and vegetables. The meat looks awful as well; they are spraying it with chemicals to make it look pink and fresh, but underneath it is grey. Where is the nutrition? There's no food in your food at this store. Nothing but impulse buys and frozen foods. 10 millions kinds of yogurt that are each 99% sugar. Whenever we'd find a decent product, it would only be in stock once, and we'd never see it again. A terrible shopping experience overall. I hope the owners of this store end up in hell where they belong. read more

I'm surprised by all the inflammatory comments here. This store definitely has a "family" atmosphere. I'm used to that because I lived and worked in the valley for three years. You can't blame the Mexicans for coming here because their country is even more stratified than ours because its run by the Spanish elite and our government and its corporate allies have essentially invited the Mexicans here for their cheap labor. We can learn something from this family unity as our families are increasingly dysfunctional. I like HEB because its kinda local, has cheap prices and I rarely have to wait long to check out. It also has a good selection of organic food, gluten free food and non growth hormone milk. Most of all, I have become addicted to their brand of "made with whole wheat" mac and cheese! PS: Do not buy the plastic tubes of ground beef HEB offers. They always contain white pieces of hard bone that you have to pick/spit out. read more

Another five stars for the seafood department people. So friendly. I don't know why they are so genuinely polite.

I ordered 3 dozen balloons online and had them delivered to my Wife for a birthday present. They looked great! very nice arrangement, they took my customization directions perfectly and they delivered for only $10. and for a pretty affordable price. I was very impressed and thanks to the floral department for knocking it out! Not my favorite place to shop just because its pretty busy and chaotic in there most the time, but its the closest one to me. 5 stars to the floral department! read more

The worst delivery service! They have heb delivery to your door but it's terrible! You do not want to order a delivery from here. I placed an order, which costs money plus tip with every order, and half my items weren't there. Apparently there out...okay, did you not think to call me to inform that my totally delivery had changed? Had i known i would have completely changed my order to accomodate it. Does their feeble mind not understand why people get delivery... No they dont. Then i was still charged for a different item i told them i didnt recieve... It was 3 bucks but still its the principle. I will NEVER order delivery from them again. And because of there lack of communication and customer service was so poor I will not shop there. Worst experience EVER read more

I live across the street from here. Im giving 2stars for the fact that most of the checkout staff are young cute girls! Yes how chauvinistic, I know! But if it wasn't for them, I would probably ride the bus to TJ's. The other star is because I can usually find most of my "basic needs" here. I eat very clean, and most basic organic options are here. Though there definitely could be more! (Hint hint mgmt) But their deli is super small and though they have a decent selection of pre-made meals, you can never rely on your favorite item being there. Its always hit-or-miss; slightly inconsistent. My biggest complaint is their organic options for beef, fish, and ESPECIALLY poultry is appalling! Its like they want their customers to eat caged depressed tortured animals. Their beer selections are ok, but could be better. The wine section is minimal. Better go to Twin Liquors across the street if you are a wineoh. If you want an example of HEB done right, visit the Mueller HEB off 51st St. They have their s@%+ together. If I had a car, I would drive out of my way to shop there, or TJ's like before mentioned. read more

If you like wading through a trash filled parking lot this is the place for you. Never seen so much trash . They never clean the parking lot Disgusting read more

HEB Minus. Least amount of money/energy put in to a locations remodel and rebranding. It's a dumping ground location for surplus inventory junk consumer goods. and they will tell you it's the demographic. Heavy on the junk and way light on quality foods. Yet it's one of the most densely populated areas and in the Capitol city. Compare it to any other one of their locations. HEB Minus. read more

We needed to do some grocery shopping while we were in town for ACL. While we didn't know that Austin banned bags (we're used to this back home in Cali, but none of the other TX cities we road-tripped through had one), just a heads up in case you're visiting like we were. At any rate, decent price items. The gas station out front was super cheap (for our standards). Prices in store were great too. Comparable to some of the larger hispanic chain grocery stores back home. Parking lot was great. Staff were super super helpful when I needed to find a few specific items. read more

I've always loved HEB. It's a fantastic grocery store- great prices and frequent deals- and the deli and bakery are top notch. From guacamole to fresh-cut pineapple to chocolate chunk + pecan cookies, the stuff they make in house is better than plenty of restaurants I know. I only wish this location carried the deli pimento cheese that I've found at other locations! read more

This is actually more of a review of the old store as I haven't yet been to the new "superstore." We went to the old version of this all the time in our college days when I lived in an apartment off Riverside. They have what you need and it's cheap, but it was always a nightmare of large families and their children running around. I mainly remember buying tons of cheap Totino's pizzas here, which were a staple food in our poor student days. I also remember coming here a lot late at night to pick up something to fill our alcohol soaked tummies after a night of partying. read more

I love my HEB :) no complaints here! Affordable, clean, always has what I need. Gets kind of crazy on the weekends and during 5-6 o'clock rush hour. I'd avoid those times if I could! read more

review on customer service! I was in a hurry, I had dropped the whipped cream and the little nozzle thingy broke off... Went in to the store, the manager saw it and asked me to get a new one. One two three, was in and out of the heb plus. read more