I came in today 4/18/26 at 6:08 pm and the cashier Mekhi C - 157561, was very rude. I asked him to check the price of a juice that was marked down but had no price on it and he just scanned it and moved on didn't say anything. Then after the transaction he just handled me my receipt then didn't even make eye contact or say anything at all. The bagger was nicer than him. I don't understand why he chooses to work there and his customer service is horrible. He always said " do you need help out" with an attitude. I surely don't want any type of help from you. He needs to be retained or demoted to a bagger until you learns proper customer service. I usually don't have a problem coming in HEB with anyone but he definitely gives off BAD ENERGY.

I was informed by HEB customer service that they would do something about their water dispenser which had a lot of bird feces droppings. I was disappointed that on the same note, I was advised by the HEB customer service to call the water dispenser owner directly. Instead of having it made as part of their crew to check the sanitary conditions of the grocery including the dispenser on a daily basis. Attached is the vending machine with bird feces today.

Fox E.

The only thing I bass this on is FLEA But Barbi's my princess, and I need to PEE Especially after an OJ or THREE From HEB for about five FIFTY The clientele here are BOURGEOISIE And they consume more pastries than the Houston PD The parking lot makes me react ANGRILY But we still always shop at the HEB! It's better to have the HEB than the Hep-C, but either one can be iffy. It's owned by HEBron James and HEBber Locklear. I have mixed feelings about this HEB location definitely mixed feelings and on the one hand they often have the things that I need that other locations within the city of Houston don't have. Yeah he's like being for the flies are going to kill somebody Salt Lake I guess they're mixed feelings come from the fact that services in August great and they have some issues mixed issues I would say kind of hard to put my finger on the issues but having said all of that it's still really useful to have this year and it definitely gets the job done and we've had some pretty good shopping experience is here. Getting in and out can be a nightmare and a lot of things about it present a pretty big I am glad to have this close to where Barbie goes to the gym so that I can go and get some shopping when she's working out but it also just have problems with that. Three I guess and look for the other one Heb! I need some shopping. Heb! Not just any shopping. Heb! You know I need some groceries. Heb!

Tranika T.

Bought a birthday cake for my mom here today (July 19) when I first arrived at the bakery section no one greeted me. There were two ladies there putting price tags on some cookies and cakes. After just standing there someone finally came and asked if I needed help. She was very nice (I think her name was Camelia) although the cake was decorated nicely it did NOT taste like a freshly baked cake. I bought the 10" chocolate cake with strawberry buttercream. The cake definitely tasted like it was a day or two old. I took one bite and did t eat any more. Definitely not getting a cake from here again!

Yolanda M.

H‑E‑B offers great prices and great produce. This location is usually super clean and the staff super friendly. I love the cut up fruit selection or fresh juice options. They also have a deli, cheese section, sushi and meat department. I shop here weekly.

Lou C.

I would love to come back to shop at this H-E-B more often, but... I was more worried about overcrowding aisles during this CoVid19 pandemic. I was here on the Friday afternoon, just hours before Tropical Storm Hanna supposed to drop heavy rainfall. (But it went south). Oh. My. Gawd. There were soooooooo many people in the parking lot and inside of store. Thank goodness they wore masks. But they don't observe social distancing and It reminded me the eve of hurricane Ike. People were shopping like they are boarding Noah's Ark. I almost got ran over by a careless shopping cart driver. These customers scare me away. I used to come here after work before they close at midnight. Since working from home, I only come here if can fight the traffic and construction. Because the atmosphere is still better than the Chinatown H-E-B store, I would rather shop here. But I only come for quick grabs on items not available at Kroger's down the street.

Lorra M.

Ordered HEB Delivery for 9pm-10pm. Nearly $400 in groceries + delivery fees plus a generous ~$40 tip to drive 1.7 miles (6 min drive and maybe 5-10 min drop off) I received Favor Delivery text at 10:03 pm that driver was 17 minutes away. It is now 12:36 am and still no groceries. No text. No email. Nothing to explain delay. There is no one to contact for assistance at this hour. Also, Favor Delivery is owned by HEB. This driver needs to be fired for blatant disregard of delivering order. Most likely the driver decided to clock out early and keep our groceries for himself/herself. VERY DISAPPOINTED. Feel scammed by HEB & Favor.

Rachelle G.

(That should be one star. The software has decided to give this dump 2 stars. I gave it 1.) This store is terrible. The GM has promised to either "look into" something for me, or do something for me at least 10 times, and followed through precisely ZERO times. He never calls me with the information, and in fact DOUBLE PROMISED the second time, because the first issue had been handed-off to a lower manager, and that person did not follow through--which made him promise yet again to take care of the issue himself. Nope. Never. Products I rely upon vanish, and are replaced with multiple options on things I never buy. For example: this store sells more than 25 different versions of frozen pepperoni pizzas. There are almost no vegetarian options, and those that exist are very few in number. For some reason, they appear to believe that people whom want an organic or vegetarian option also require a cauliflower crust. FALSE. The kicker came last night: at the deli, while waiting for my shaved Boar's Head chicken, I decided that perhaps some cheese would be nice in the sandwich. I spotted Post Oak smoked Havarti, and wondered how it might taste, so I asked for a sample. The dude behind the counter said he could not give me a sample. I assumed it was the continuation of COVID policies, but he then said that HE COULD SELL ME A SAMPLE. Below, find my photograph of said sample, and the remaining bit of cheese--it was not good. It tastes like smoke. Like congealed, slightly creamy smoke. I hate this store.

A E.

Store ok- usually messy, but understandable as it's highly trafficked. This location is notorious for overcharging customers compared to advertised prices in the shelf. I picked up a 3 pound of onions for $2.99- rang up 3.35- 10% overcharge. I left the self check out just to see if this pattern would continue. Grabbed 3 pound bag of sweet onions marked 2.09- rang up $2.34... I paid it and notified the kid at the register.

Charles P.

This H-E-B absolutely sucks. I have been in line for over 25 minutes and I'm still out in the isle. Registers are closed at 7pm even though the line are not moving. The lines are ridiculous! I will never come back to this location. Ever! This is simply poor management. Sugar Land and any other location never seems this bad.