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    H & R Auto

    2.9 (68 reviews)
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    Worse place to purchase a vehicle. Management nor sale team stand behind there vehicles. FAKE INSPECTION! CARS IN HORRIBLE CONDITION!!! DO NOT TRUST THIS PLACE! I purchased the car at the beginning of July! Your dealership purchased the vehicle 04/19/23. I have the title! I have a Turo fleet of over 20 vehicles and would encourage all turo members and host to never do business here

    Adriana P.

    I bought my 2013 BMW 328ix from here and I have been getting my maintenance done regularly. My car's engine failed yesterday. Note my car had less than 100,000 miles on it. My check engine light never went on and my oil status was changed to permanently show that the oil was good. My car turned off while I was on the highway yesterday due to an oil leak. If my lights on my dashboard wouldn't have been changed to show that they were permanently good then my car would still be working now. I am now left with no car and when I contacted the dealership about this they did not deny having messed with the dashboard and lights. If you are thinking about buying a car from here, DON'T. STAY FAR AWAY FROM THIS PLACE. IT IS A COMPLETE SCAM.

    This car has water damage on the interior around the sunroof.  I actually had the man hose the car down and saw the water leaking inside mys
    Eugene M.

    I spoke with Oscar today over the phone regarding possibly purchasing a 2000 Nissan Maxima. Oscar was very professional over the phone. However, once I arrived at the lot, I met the Owner (I can't tell you his name because he never properly introduced himself.) who was rather rude. I told him, "Hi, I'm Eugene - we spoke over the phone. I'm here to purchase the Maxima. I'd like to check it out." The man told me, "Okay, there it is you can have a look." and he walks away. I asked him if he needed my Drivers License or anything because I would like to take the car for a drive. He said, "Well you're checking out the vehicle.... there it is - look at it." (He said it as if he didn't want to sell the car to me.) I said I'd like the keys to drive it Sir. He takes my license, copies it and gives it back to me. I get inside the car and noticed it smelled like water was in there. I look up and notice there was water damage to the ceiling near the Sun Roof. I drove the car around the block and came right back. The car rides very smoothly, engine sounds ok too. I get out the car and told him that the car has water damage and its leaking. He tells me, "There is no water damage. They cleaned the car and it hasn't dried so thats what you are noticing. You can get inside the car and I'll turn the water hose on it so that you can see there's no leaking." So I get inside the car and tell him to hose it. The owner hoses the car down and I notice water leaking from the Sun Roof. He asked me where is it leaking? I tell him where it was leaking and showed him. He said, "Oscar take this man back to the Metro Station." I said, "I didn't say I didn't want the car! I am asking you can you come down $1,000 on the price?" Owner say's, "I will not come down $1.00 dollar because I'm so stuck up.... (rolls his eyes)." I said, "Okay, well if you're stuck up then you should work on that attitude because Best Business Practice is to have a more kind, polite and welcoming attitude towards customers all of whom are potential buyers." He gets irate with me and starts fussing and cursing at me. I said okay cool... At that point I'm angry and told some people there not to buy a car from this man because they see how he's treating me right now and I'm a customer. He storms over and jumps in my face and starts telling me "If you have anything to say or any questions you can direct them to me - this is MY business!" I informed him, "Sir this is NOT your business! This is the sidewalk, your business jurisdiction stops on that pavement over there. Right now we're on the sidewalk and you're in my face and I feel threatened with your language, your tone and threatening body postures and its a pandemic so you're much TOO CLOSE TO ME please back up!" He continues to curse me so I rushed out of that place. I walked a block and called my brother before entering the metro station. As I'm telling my brother what happened, I reach into my briefcase for my cigarettes and saw that I forgot to give the man his damn car keys back. I stuck them in the outer briefcase pocket while I was inspecting underneath the hood and interior of the trunk. I refused to go back to that awful place so I threw the keys in the bushes and continued on my way. I think it was Oscar that drove up and asked me if I had the keys to the car. I told him, "Oh yeah! I forgot to hand over the keys because I was in such a hurry to escape that mans presence but once I realized I still had the keys I threw them in the bushes as I was walking." I called them back later at approximately 5:52pm and asked them if they found the keys. He said yes they got the keys but the owner was going to report me to the Police for having stolen the keys and that they have cameras in the place and you cannot steal keys. I said good! If you have cameras in there then let the cameras reveal how irate the man was towards me thus causing me to rush out of there which caused me to forget I still had the keys. That place is a nightmare. HORRIBLE HORRIBLE BUSINESS!!!! DO NOT purchase your car from this place. They tried to sell me a lemon and I called them out on it so the man got angry and disrespected me. That car was CLEARLY submerged in water at some point and you can see the rust along the wheels, water damage inside the car on the carpet and you can smell the water inside the car and especially the trunk. The Owner was so disrespectful and nasty towards me that I literally felt as if he would've attacked me so I did not feel safe enough to return to that place to give him those keys back especially considering I was alone, so I threw the keys in the bushes so NOW he's claiming I "stole" the keys to the flooded vehicle. The photo below shows where he called me while I was on the phone chatting with my brother about what just occurred. I didn't click over because I was on a call and I wanted no more dealings with that place.

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    2 months ago

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    3 years ago

    Great experience with Oscar, Dean and Rod at H&R Auto. Very knowledgeable and helpful.

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    3 years ago

    great service, even helped me with a rental when my car was being worked on. amazing place to get a first car I def recommend!

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    4 years ago

    Very helpful. Owner and Valentino helped me a great deal with my old Jeep grand Cherokee. highly recommend to check these guys out.

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    Page 1 of 2

    Ask the Community - H & R Auto

    Review Highlights - H & R Auto

    Great experience with Oscar, Dean and Rod at H&R Auto.

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    Capitol Auto Land

    Capitol Auto Land

    4.5
    (191 reviews)

    Awesome service! very friendly and helpful staff. Kevin and Corey took great care of me n my vehicleread more

    I usually go to my dealer for anything car related, but in this day their emissions inspection…read moremachine was down. Since I'd already planned the time from work, I Googled places nearby. This place had good reviews, so first I called to see what the wait was like, then drove over. The person I spoke to on the phone was pleasant. When I arrived, they asked me to scan a QR code to check in, that was neat. Although I went in for just an emissions inspection, the person who checked me in saw that my state inspection was due soon and suggested getting that done as well which I agreed to. Then I sat in the waiting area in the back and worked a bit. I wish I'd taken a picture of the waiting area before others arrived because it was so cute! It was decorated with a beach theme and there were small couches and arm chairs and games to play. I think the emissions and safety inspection took about an hour or a little more. When they finished the person who checked me out was also pleasant and chatty. He was reviewing my vehicle and what services I needed and I commented that it was much less than what my dealer recommended. He was very professional and said that the dealer might be more conservative but he believes in only getting what's necessary. I appreciated his take, and especially that he didn't feel the need to talk negatively about a competitor. I will absolutely be back to get my car serviced. It was a pleasant experience with pleasant people!

    Safford Honda Arlington

    Safford Honda Arlington

    2.8
    (503 reviews)

    I came here for a service appointment for an oil change, tire rotation and recall. I made an…read moreappointment for 730am hoping to be first one in and first one out on a Wednesday. I was told it would be a 2 hour appointment. The staff were very friendly and there was no wait when I arrived. My car was taken in immediately to begin the service. However, the estimated repair ended up taking closer to 2.5 hours instead of 2 hours and then I opted to wait an additional 30 minutes for the hand wash. Although the appointment took way longer than I wanted it to, I was happy with the service I received from the dealer. I was here for 3.5 hours and would have planned accordingly if I knew the appointment time would have been extended by 1.5 hours.

    I want to share my experience because I know many people -- especially women -- can feel nervous…read morewalking into car dealerships. As a Latina woman, I usually feel very uncomfortable with the typical dealership experience and to be honest I have always disliked it. In the past I have not always been treated with the respect and professionalism I expected -- although I want to clarify those experiences were not at Honda dealerships. This was actually my first time visiting a Honda dealership, and I truly wish I had done it much earlier. Before visiting Safford Honda Arlington, I had recently purchased a 2023 Honda CR-V from CarMax. I stopped by the Honda dealership mostly out of curiosity because I wanted to see what the price difference would be for the same vehicle but brand new for 2026. I was still within the return window for the CarMax purchase, and I simply wanted to compare my options. From the moment I arrived, my salesperson Yousuf Mahmoud treated me with genuine respect, patience, and professionalism. I even mentioned that I didn't want to waste his time because I was mostly asking questions, but he never made me feel that way. Instead, he encouraged me to see the car and suggested we take a test drive. After driving the vehicle, we sat down and discussed the numbers. What impressed me the most was how open the team was to a real and respectful negotiation. I had done my homework and came prepared with a number that I felt comfortable with, understanding that dealerships are businesses and also need to make a fair profit. I wasn't expecting unrealistic discounts -- I simply wanted a fair deal for both sides. At one point sales manager and senior salesperson even joined the conversation to help make the deal work, which showed me that they truly cared about finding a solution. Another factor that helped my decision was the current used car market. The difference between the used 2023 vehicle with 26,000 miles and a brand-new 2026 ended up being roughly around 11.5% /12% which made going with a new vehicle make much more sense for me. Beyond the negotiation itself, the level of hospitality I experienced was something I had never seen at a dealership before. They offered me water, and when I mentioned that I was cold they brought me tea and even asked what type of tea I preferred. Some members of the team even offered me a jacket because I was freezing that day. Later they even picked me up at the metro station so I could return to the dealership to pick up my car. Those gestures might seem small, but to me they showed genuine kindness and respect. As a woman walking into a dealership where most of the staff are men, I truly felt listened to, valued, and treated professionally throughout the entire process. In the end, I left with a brand-new 2026 Honda CR-V EX-L, and I couldn't be happier with both the car and the experience. I never thought I would say this because I usually dislike dealerships, but this team completely changed my perception. If any of my friends or family are ever looking for a Honda or even a quality used car, I will absolutely recommend Safford Honda Arlington and especially working with Yousuf Mahmoud. They made what is usually a stressful experience feel fair, comfortable, and genuinely positive.

    Cherrydale Motors

    Cherrydale Motors

    4.2
    (115 reviews)

    It can be challenging to find a reliable and trustworthy place to take your car - after asking for…read morerecommendations, checking Yelp, and reading reviews, Cherrydale Motors was consistently mentioned in high regards. I was having car trouble and gave them a ring to see if it was in their scope. They were friendly on the phone and said they are happy to look at it. They operate on a first come, first serve model and we're already filled up for the day (Saturday), they mentioned Monday mornings is their busiest time, but I could drop it off the night before. I took it in on Tuesday and they mentioned it might be Wednesday before I'd get it back, no issue for me. However, they called me by end of the day that my car was ready to go and the repair was just around $50. They're conveniently located to a bus stop that easily allows me to get to my office, which was extremely helpful. They have a small front office that has two seats if you wait - there is also a strip of stores/food/hair salon across the street from them and noticed they are putting in a Sprouts just down the hill from them that can easily be walked to. Definitely will be using them in the future!

    I have been taking my cars to Cherrydale Motors for years. It is a very busy shop, but they perform…read morereliable, quality work. Once (out of 50+ visits), they performed work that created a downstream issue and they fixed it straight away. I like having an honest, reliable shop like Cherrydale Motors in the area.

    Alexandria Hyundai

    Alexandria Hyundai

    3.6
    (436 reviews)

    This is the best Hyundai location to get your car serviced!…read more I just happened to have car trouble and my car was towed here. Even before my car got there, they checked in with me, assured me they'd take good care of my car, and they'd call to let me know what needed to be fixed. They called me a couple hours later just to give an update that they were booked but would get to my car as soon as possible. They were completely honest from the beginning that it might be a couple of days. The very next day they called to tell me they'd figured out what was wrong, let me know it was covered, and they offered me a loaner since they'd need to order a part and it would be a few days before my car was fixed. Getting the loaner was a very easy process too. Just a couple of days later they called to give another update- it wasn't fixed but they just wanted to check in. They didn't need to do that but they did and I thought it was extremely thoughtful. I actually added my regular service since they had my car and they were very upfront about what was included and how much it would cost. When my car was ready, they called again, explained everything they did, and let me know when to pick it up. When I went to pick it up and drop off the loaner it took just a matter of minutes. Everything was the price they promised and my car was ready to go. I found it nice that they even washed it very well and cleaned it. I think the car was even more clean than when they got it! I had a very bad experience at another Hyundai service location so I really wasn't sure what to expect at this location. I was pleasantly surprised from start to finish and now I won't go anywhere else!

    I'm hoping they do the right thing. My issue is not fixed $800 later. Tried calling over 10x today…read moreno one answers. Their service was less than stellar while they kept my car for 3 days with no updates unless I initiated it. Now the work they provided is under warranty that I can't get anyone to discuss with me. I could have been a total b**ch throughout but I stayed respectful and patient. Their repair lasted exactly 7 days. Pretty damn frustrated at this point.

    Koons Arlington Toyota Used Car

    Koons Arlington Toyota Used Car

    2.8
    (64 reviews)

    I was pleasantly surprised with my experience here. I want to start with a huge shoutout to Jeff!…read moreJeff was an amazing salesman because he didn't push me but he made me feel welcome and answered all my questions . I always feel there are sketchy things happening at the dealer and I am not fully convinced that they didn't use some of their techniques to hide some tricks but I feel Jeff was honest , polite , and made the process go by smoothly. The fianance manager did not push me and actually got me a better deal than the pre-financing I already had . There are some bad reviews here that make me question if I'm too quick to praise them but I would say the car buying process was simple and they treated me well

    (Haven't had the car for 30 days yet--will update once it's been past 30 days)…read more Purchased a 2009 Toyota Corolla on September 27th. Didn't have the best experience but it was okay. They definitely overpriced the car and didn't want to budge on the price much which was disappointing since it is an old car. One of the sales managers, Taha, was very stubborn on the price. Got it diagnosed for a brake issue today which costs $500, but I won't put all the blame on the dealership since I should have gotten a pre purchase inspection. A tire pressure sensor came on as well a few days after I bought the car which again not great but not the worst thing. They also agreed to fix a crack and have been very stubborn and hard to deal with about that considering I don't live in VA. Overall the experience hasn't been the best. I will see how fixing the crack issue goes since I will be going back for the 2nd time so the body shop can try to fix the crack AGAIN. Overall if you want to buy a car here, I say 1. Bring a mechanic with you or purchase a pre purchase inspection 2. Consider difficulties with being an out of state purchaser if you are in that scenario 3. Be willing to walk away if they don't want to come down on the price to a reasonable amount. -These are used cars ! Not new. At this point I wouldn't recommend them and I wouldn't purchase another car from them. (I will update review once I've had the car a little longer.)

    H & R Auto - car_dealers - Updated August 2026

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