Everything was great. I bought a Lexus in 2016 everyone there was helpful and honest. They help me get it checked out to make sure that it was a sound product and it was. Thank you so much for your help. Now I want to buy another car from you. read more

Scumbag literally tried to sell me a car with a blown head gasket, when I pointed it out he insisted it wasn't what I said it was. I'm a mechanical engineer for a living, it was exactly what I said it was. Wouldn't waste my time getting scammed here if I was you. read more

What could improve? Customer Service. Reliability. Attention to details. . . Dealership overnighted temporary tags, that I received 3/25. However, temporary tags are of no use them me. The MAKE of VEHICLE listed on tags is NOT the MAKE of vehicleI purchased. I purchased this vehicle in February, temp tags are only good for 30 days. I contacted dealership on 3/21/2025 and was told paperwork has been submitted and dealership cannot help if DMV in my area is slow. I just got of off the phone with the DMV in my area. According to DMV representative checking the agency system, the vehicle Identification number matching vehicle I purchased in February is not in the system. What makes this worse for me is, I am scheduled to pick up my grandchild from school tomorrow. A big deal. read more

These guys are scamers. Stay away from them. Very unprofessional people. They never get back to you and lie to you when they do. I finally decided to look up their reviews and was glad I did. read more

(Oscar) The Sales person... Took a friend to purchase a car and come to find out one of the converters was bad and the salesperson will fix the problem . read more

Worse place to purchase a vehicle. Management nor sale team stand behind there vehicles. FAKE INSPECTION! CARS IN HORRIBLE CONDITION!!! DO NOT TRUST THIS PLACE! I purchased the car at the beginning of July! Your dealership purchased the vehicle 04/19/23. I have the title! I have a Turo fleet of over 20 vehicles and would encourage all turo members and host to never do business here read more

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Didn't receive my title for 9 months. Transmission went out on me 2 months after buying. Worst experience of my life. Please read the reviews and believe the ones telling you they can't be trusted. read more

Great experience with Oscar, Dean and Rod at H&R Auto. Very knowledgeable and helpful.

I bought my 2013 BMW 328ix from here and I have been getting my maintenance done regularly. My car's engine failed yesterday. Note my car had less than 100,000 miles on it. My check engine light never went on and my oil status was changed to permanently show that the oil was good. My car turned off while I was on the highway yesterday due to an oil leak. If my lights on my dashboard wouldn't have been changed to show that they were permanently good then my car would still be working now. I am now left with no car and when I contacted the dealership about this they did not deny having messed with the dashboard and lights. If you are thinking about buying a car from here, DON'T. STAY FAR AWAY FROM THIS PLACE. IT IS A COMPLETE SCAM. read more

H & R Auto - Car Dealers Near Me - Arlington, Virginia

Brought my 2012 Honda Accord in for an appraisal. However the key fob battery was dead Immediately the owner and Yasser replaced the battery FOR FREE and then gave me a very fair and reasoned offer for the car Amazing service read more

I would highly recommend buying a car from this dealer ship because their cars are reliable, they have different car styles for everyone and they have good customer service, very friendly. read more

As a concerned father, I'm upset that my son purchased a vehicle from H & R Auto and 5 hours later, the car overheated. The car didn't have coolant. And instead of helping resolve, they refuse to let me speak to the owner, and told me to do what I had to do regarding legal action. I feel that they got over on my son. Now we have to pay for a car that has a locked engine. Thanks H & R read more

I spoke with Oscar today over the phone regarding possibly purchasing a 2000 Nissan Maxima. Oscar was very professional over the phone. However, once I arrived at the lot, I met the Owner (I can't tell you his name because he never properly introduced himself.) who was rather rude. I told him, "Hi, I'm Eugene - we spoke over the phone. I'm here to purchase the Maxima. I'd like to check it out." The man told me, "Okay, there it is you can have a look." and he walks away. I asked him if he needed my Drivers License or anything because I would like to take the car for a drive. He said, "Well you're checking out the vehicle.... there it is - look at it." (He said it as if he didn't want to sell the car to me.) I said I'd like the keys to drive it Sir. He takes my license, copies it and gives it back to me. I get inside the car and noticed it smelled like water was in there. I look up and notice there was water damage to the ceiling near the Sun Roof. I drove the car around the block and came right back. The car rides very smoothly, engine sounds ok too. I get out the car and told him that the car has water damage and its leaking. He tells me, "There is no water damage. They cleaned the car and it hasn't dried so thats what you are noticing. You can get inside the car and I'll turn the water hose on it so that you can see there's no leaking." So I get inside the car and tell him to hose it. The owner hoses the car down and I notice water leaking from the Sun Roof. He asked me where is it leaking? I tell him where it was leaking and showed him. He said, "Oscar take this man back to the Metro Station." I said, "I didn't say I didn't want the car! I am asking you can you come down $1,000 on the price?" Owner say's, "I will not come down $1.00 dollar because I'm so stuck up.... (rolls his eyes)." I said, "Okay, well if you're stuck up then you should work on that attitude because Best Business Practice is to have a more kind, polite and welcoming attitude towards customers all of whom are potential buyers." He gets irate with me and starts fussing and cursing at me. I said okay cool... At that point I'm angry and told some people there not to buy a car from this man because they see how he's treating me right now and I'm a customer. He storms over and jumps in my face and starts telling me "If you have anything to say or any questions you can direct them to me - this is MY business!" I informed him, "Sir this is NOT your business! This is the sidewalk, your business jurisdiction stops on that pavement over there. Right now we're on the sidewalk and you're in my face and I feel threatened with your language, your tone and threatening body postures and its a pandemic so you're much TOO CLOSE TO ME please back up!" He continues to curse me so I rushed out of that place. I walked a block and called my brother before entering the metro station. As I'm telling my brother what happened, I reach into my briefcase for my cigarettes and saw that I forgot to give the man his damn car keys back. I stuck them in the outer briefcase pocket while I was inspecting underneath the hood and interior of the trunk. I refused to go back to that awful place so I threw the keys in the bushes and continued on my way. I think it was Oscar that drove up and asked me if I had the keys to the car. I told him, "Oh yeah! I forgot to hand over the keys because I was in such a hurry to escape that mans presence but once I realized I still had the keys I threw them in the bushes as I was walking." I called them back later at approximately 5:52pm and asked them if they found the keys. He said yes they got the keys but the owner was going to report me to the Police for having stolen the keys and that they have cameras in the place and you cannot steal keys. I said good! If you have cameras in there then let the cameras reveal how irate the man was towards me thus causing me to rush out of there which caused me to forget I still had the keys. That place is a nightmare. HORRIBLE HORRIBLE BUSINESS!!!! DO NOT purchase your car from this place. They tried to sell me a lemon and I called them out on it so the man got angry and disrespected me. That car was CLEARLY submerged in water at some point and you can see the rust along the wheels, water damage inside the car on the carpet and you can smell the water inside the car and especially the trunk. The Owner was so disrespectful and nasty towards me that I literally felt as if he would've attacked me so I did not feel safe enough to return to that place to give him those keys back especially considering I was alone, so I threw the keys in the bushes so NOW he's claiming I "stole" the keys to the flooded vehicle. The photo below shows where he called me while I was on the phone chatting with my brother about what just occurred. I didn't click over because I was on a call and I wanted no more dealings with that place. read more

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If you just read the reviews of this place, All of them mention the lights coming on (engine light) after purchasing etc issues with communication with buyer and seller. It's unfortunate, I had purchased a car from these guys and was completely scammed, to my knowledge I believed I was buying a nice car. They are not professional nor do they care about your safety. I tried to contact different companies with receiving help and there isn't much that offers anything In Virginia. Good luck! read more

To date I've purchased 4 cars from this dealership over the course of a decade. 2 for myself and 2 for each of my sons. Rod, Oscar and Aj are some of the best salesman when it comes to customer service, professionalism and integrity. The vehicles I purchased were all in good condition and if there was any issue H & R auto did their very best to resolve it. Would I recommend this dealership and its team? Yes whole-heartedly! read more

H & R Auto - Car Dealers Near Me - Arlington, Virginia

I sold a 13 year-old car, trying two different commercial buyers referred by Kelley Blue Book + the Dealership where I bought the Acura. By far the straightest, no-mess-around, and politest guys were Oscar and AJ at H&R. I was satisfied with the price we agreed on, the check didn't bounce, and I'm happy to refer them to you all read more

DO NOT BUY A CAR FROM H&R AUTO!! First, let me start off by saying these guys are compulsive liars and all they care about is getting the car of the lot without caring about the customer. I recently bought a 2012 VW Passat SE from H&R Auto. Less than 2.5 months in and I am already running at about $2,500 in repair costs. Not to mention, 3 days after I drove the car off the lot I broke down and had to get the car towed. This was the 2nd time I had laid hands on the steering wheel. All 5 cylinders were misfiring and the coils/sparkplugs were bad. Just one more thing that crushed the integrity of their shop...... The folks from H&R Auto "supposedly" were going to fix this first incident at no charge. Oscar assured me after having my car for a couple of days that it would be just fine. Needless to say a month later the same issue occurred. To my surprise, I was told by another mechanic all they had done was replace two of the spark plugs and didn't fix any of the coils. Now it's going on month 2.5...... Today, I was broken the news that the oxygen sensor is defaulting, and the front 2 tires are worn to the threads on the inside. This is due to the fact that the front breaking arms and joints are destroyed and the car is severely out of alignment. These repairs are going to run me upwards $1,700 bucks. One final thing to note, I drive this car maybe once a week and have ever since I bought it due to a job transfer days after purchased (Metro may break down but at least you don't have to shell out $$). Please save yourself some time and money..... DO NOT PURCHASE A VEHICLE FROM H&R AUTO if you would like to allocate your funds to other means than auto shops. I typically do not write reviews on yelp, but I want everyone that is even thinking about buying car from here to take a second guess. I have been put in a financial burden due to these two crooks and if I can do my part in helping others not make the same mistake I would be forever grateful for that. Please do not hesitate to reach out if you have any more questions or concerns. I'll be glad to answer them. read more

great service, even helped me with a rental when my car was being worked on. amazing place to get a first car I def recommend!

I looked all over to find an affordable Subaru and found exactly what I was looking for at H & R Auto!! Don is an amazing salesperson with exceptional customer service. He assisted me with patience and professionalism, which is very much appreciated. The owner went the extra mile to ensure that the vehicle was in A-1 condition with brand new tires and brakes. My car is perfect for me and my family and I thank those guys for having us safe and prepared for winter.. Salute! read more

I went to thos place today looking for a project car. They showed me a 2007 Dodge Charger which was shiny and clean meaning profile of car was taking car of on the outside and inside. But 1st issue was no working Sunroof, and of course the manager said we will fix it. But not upfront when they pulled the car up. They wanted $7800 but car seems to have two issue no properly working sunroof and the steering wheel was not turning as smoothly as it should be. I offer $5,000 and of course they wanted their price which was now we in hell with 2 issues already present didn't put that in ad. Also some BS $395 f9r tax and tag lol. Guys, try sale a car guy who has education in cars. I only pray for the 2 girls who brought the Ford. Didn't go to this place scams and if.you buy you stuck with it. Hell o I am good as I left in a hurry. Lol read more

AJ had sold me a car in FEB 2019. Selling cars with false inspection stickers!!! FEMALES and MILITARY stay away they will take advantage!! First Issue- I had to replace all tires the following week they had holes and the indicator was indicating the wrong tire which needed pressure, Second- my car was making noise so I took it to get look at. I had over 5k damage and I was warned that it wouldn't pass inspection which was this June 2019. Third. I took my car to H&R the only recommendation was to charge less than the mechanic to fix the problems. They didn't even look at the car. I was told to bring it back if the leak get worst. They also discredit the mechanic. Fourth. After having my car for 4 months it failed inspection. With the same I issues the mechanics stated. 3k to correct the issues!!!! Recommend you get a current inspection as close to the date of purchase. The customer service is poor once they get the money. I will send the proof to anyone who would like to see!!! Just comment your email and I will forward all documents!!! I'm also will be posting a buyer beware in all Military social media. I'm also contact base legal to see how to proceed to keep other service members from going though this!!! Unprofessional comment below The trash dealership I ever had to deal with and this was my third car purchase!!! read more

My experience at H&R Auto is excellent! The staff are very courteous, professional and knowledgeable. The cars they have on the lot are very attractive and there are many to choose from regardless of your budget. Also, they are very responsive to get back to you when you need them to and reachable if you need to give them a phone call. Strongly recommend you stop by if you are looking for your next car! read more

I'm writing this review to help others from making the same mistake as I did. I've been buying used cars from various dealerships in VA and MD for over 25 years; the key word here is "dealerships" not a small used car shop. I spoke with several of the employees and the owner and I thought they were an honourable bunch; I was WRONG. I purchased a 2012 Kia Sorento from H & R Auto at the end of May 2023 and 35 days later, with only an additional 610 miles on the car, the car throws an engine rod and stranded me in Bentleyville, PA. I called H&R multiple times with only one returned call. It was self-evident that they were not interested in helping me or providing compensation for the purchase. When the sales contract says 'No Warranty' they mean it! In addition to 'No Warranty', they're also not concerned with customer service. Although KIA helped rebuild the engine, what would have happened had KIA not assisted in this expensive repair? Don't be lured in to a used car shop that offers good prices but don't have professional car mechanics on hand to check the car and do not give some kind of basic warranty. They were less than responsive! read more

I highly recommend Oscar, he was awesome and very patient. He answered all my questions and and was very knowledgeable of the vehicles that I was interested in. I would definitely come back to him again. Thank you for the great experience! read more

Oscar and Slash - sounds like a super hero duo, doesn't it? I've been looking for my "unicorn" for over 45 days now. Happened across a vehicle on their website I thought was a viable option. We jumped! Not realizing they closed at 7:30, I called at 7:15 to see if a vehicle they had advertised was still there and told we were on our way to take a look. "No problem. I can wait." Upon arrival it appeared Oscar was closing a deal with someone else, but he did some seriously efficient multi-tasking and we took the csr for a spin. Alas, I made an error and it turned out not to be what we were looking for. (But the vehicle was definitely as advertised, engine was solid and tranny was a smooth shift. Low miles. And the price was pretty near amazing.) Nonetheless, Oscar took us inside to see what else he may have access to at a sister dealer. We pondered a few cars (while the husband and Slash traded war stories). Did Oscar try to convince me I wanted the car we drove? Yes. That's his job! But it wasn't a heavy or uncomfortable push. I told Oscar about my "unicorn" and he pretty much told me "good luck with that!" But politely. We left around 8:30pm after giving him our contact info if he ran across something. So why the 5 stars? Because Oscar took the time to at least check and see what else he may have. Seems logical, right? Since I have been on the hunt, this is only the second vehicle and second dealership I have stepped foot in because the rest have been flat out uninterested in making a sale if it was not "easy." And Slash was genuinely a man's man and enjoyable. Bottom line, I evidently have high expectations (for someone and something I'll be handing over thousands of dollars for). If you're frustrated and have been searching a while for a vehicle, this place is worth a visit. They may even turn out to be your car-search-superhero. read more

Very helpful. Owner and Valentino helped me a great deal with my old Jeep grand Cherokee. highly recommend to check these guys out.

If I could give them 0 I would give them 0 star. I was dealing with Oscar, and want to warn you that don't let his "My friend" and all those nice words full you. We bought a car on November 17, paid in cash. Took it to a ride on November 19 and found out that the car had a transmission issue. It was a VW Jetta 2006. I found a mechanic who checked the car and said that the car has a transmission issue which was clearly preexisting and could not come up only after driving 15 miles after buying the car. H&R auto does not own up to the problem. All Oscar told me that "you have warranty" deal with it. I take my part of blame that I did not do my homework on looking at their rating before purchasing the car, but I want to make sure other people know the dishonest way this place is conducting business. STAY AWAY FROM THIS PLACE and TELL YOUR FRIENDS!!!!! read more

Please take my advice, do not go to this place to buy your car, I got my car here on a Friday and the next day the check engine light turn on and I took it back to this place and the answer of the seller Oscar was: take it to auto zone they will tell you what it is, I was like but I bought it here then he said anyways we don't have the machine to check it.. I took it to advanced auto parts and they told me that it's the catalyst system now it's costing me more money to fix it, and also their warranty is b**S** doesn't cover that.. Be aware of this place,, it's better to get a car from Craigslist instead of this place because most of their cars are coming from auctions... read more

H & R Auto - As you can see I'm not joking about my comment. - Car Dealers Near Me - Arlington, Virginia

I bought a 2009 Buick Enclave on Friday, May 14, 2020 and was told no mechanical issues over the phone and in person. I looked at the carfax and asked why didn't the car pass emissions back in 2018 and Oscar stated that he will take the car to emissions to see if it will pass. He called me 2 hrs later stating that there's no issues with the car and that it passed emissions. I asked several times just to make sure about mechanical issues because I knew I was buying a used car and needed to know if I needed to put money into the car. I even asked after my credit card was ran and after I signed the paper work and was told "No, an oil change was already done and you just need to change the battery for the tire sensor". Two days later the check engine light came on and I immediately called Oscar, he said he couldn't do anything about it. I spoke to my husband and he called and forced the dealer to fix the issue since we bought the car two days ago. Four 3 days later the TMS sensor and then every code that can possible come on, all at once while I was driving. I took the car to two different mechanics and they stated that the codes were taken off before I purchased the car to pass emissions and to sell the car and since I've driven it a little the codes are now coming back on since the issues aren't fixed. One mechanic told me two weeks ago that I have transmission issues, differential issues etc and it would cost over 4k to fix the car for just the side differential issue and that's not counting transmission, labor etc issues. I was looking through the paperwork that was given to me while at the dealership for the warranty but it only covers lubrications. Nothing else. Just lube. I noticed that the title to the car was missing. I immediately called Oscar for a replacement and he said it will cost $300-$500 and will take 6 months. I was soo confused because with my previous car the dealer paid $50 and it took a week. I put Oscar on speaker to let my husband hear him and Oscar repeated the cost of $3-500 for a replacement title. I have 5 children and with covid-19 I needed a reliable car instead of taking public transportation or ubers. I went to the grocery store yesterday with the kids and on my way back home the car started smoking and over heating. I took it to the nearest mechanic and paid 300 for the parts and labor. The mechanic randomly said that the car needs a new transmission and did I know, and then asked if I just bought the car because of the paper tags. I stated that another mechanic mentioned the transmission and he's I bought the car a month ago. He also said that I need an oil change because the car didn't have any oil and he had to put three quarts of oil in. When I bought the car, I was told by Oscar that the car had a fresh oil change and I didn't need to do anything but to change the TMS battery. The mechanic said I should get them to fix the car next time it breaks down and to see if they can pay for the groceries that went bad and reimburse me for the water pump that was replaced. I called H&R instead of Oscar and asked to speak to the manager and was told he'll be in tomorrow at 11. Today I went to H&R at 12p with my husband and was told by Oscar that he's not sure when the manager will be there, that the manager went to Florida and he's driving back and he probably won't be back today and that we should leave because we'll be waiting all day. I said I'll wait all day because I want to talk to Rob himself about my car. AJ who introduced himself as a manager stated that Rob wouldn't be in and that he will have to have me removed off the premises even though, I was sitting and not talking to anyone. I told him I will like to wait all day for the manager to come. He said again that he's not coming in today. I said yes, I was told and that I'll leave when I'm comfortable too and I'll be back tomorrow at 9a when they open if in fact Rob doesn't come in today. He said I could not wait in the business or on the lot. I walked to my car and parked on the other side of the street. Not even 5 mins later my husband said to me while pointing that the manager was walking into the lot. We got out the car and my husband said if we could talk to him. He walked over to the car and he asked am I the lady with the Buick Enclave issues. I said yes. He said that I could get the car fixed, I would have to contact the warranty company. He said that he will not talk to me anymore. I said I would like to return the car and get a full refund. He laughed and said you must not know who I am. I don't give refunds and to sue him if I would like my money back. Rob even had the police called on us even though we were in our car, off of their property, not talking or threatening anyone, and not vandalizing anything. The police officer stated that Rob wanted to band us from the property and wanted a restraining order but he said he's not doing any of that and laughed. He said we can stay as long as we liked but we left. read more

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I would give zero if I could. DO NOT BUY from this dealer. We were promised a "clean car" - and yes, it looked good and the price was lower than anywhere else we looked. But after having the car only 2 weeks, we have spent $1500 on immediate required repairs and are looking at another $1200 in recommended repairs. And no help if you go back - "you know you bought as is." Yes, that is true but no one expects to have to put almost $3000 into a car just purchased. Their low purchase price is cancelled out by the repairs the car needed. read more

In July 2019 H&R Auto sold me a car. After inspection I took it to the MVA to get it registered. The MVA told me the title was missing the lien release. When I contacted H&R Auto, they said they could get it, then after two weeks they told me that they could not do anything. I went to the dealer that sold H&R Auto the title and that dealer fixed the problem and wondered why I didn't ask H&R Auto to fix it. About one month after purchase, the car's check engine light came on. I took it to a local mechanic and notified H&R that this had happened and asked about the warranty. H&R said to get the code for the issue from Auto Zone; I explained that I had already taken the car to a mechanic. The next day I provided the code as well as the mechanic's observation that the gas cap had a leaky seal - no response to either message. Three days later I forwarded the bill. After two days of no response, I followed up and was told the warranty would not apply because I didn't go to them first. Absolute bullshit. read more

Buying my '02 Elantra from here was definitely a good experience. I called them ahead of time, and when I got there, the salesperson, "Vin" had the car ready for me to take on a test run. I had been searching the DMV for a reliable used car for me to beat the hell out of on a viscous daily commute, and under $4,000. It was a lot to ask, and I honestly couldn't find anything in the area, except at this place. They had 3 or 4 cars on the lot that day that fit the criteria. All the cars seemed solid, but I picked the Elantra because I've known people who had that same car and from a similar era. They seem to have held up pretty well over the years. Being from MD, I was a little worried about bringing the car back to my state to pass inspection. However, this place has a policy that guarantees that if it doesn't pass, they will pay for half of the repairs, if you use their mechanic. (Which is cool, I'm actually going to start bring my other vehicles to their guy; his shop rate is really good.) So there were some things that didn't pass, and I was able to do most of the simple things like stupid lights, and a little rubber clutch pad. And Vin's guy did the brakes. Also, I didn't have all the money up front, and was ready to apply for financing, but Vin said they could do "in house" financing - basically an agreement with our signatures, that gave me 30 days to bring the rest of the money and then I would receive the vehicle's title. To summarize the process, this place held up their end of the deal, did what they said they would do and were up front and honest with all of the details. I got to finance a pretty solid (knock on wood) car for 30 days, and paid 0% interest. At the end of the day, if I had to do this over again, I wouldn't change the thing. I bought the car in early October, 2014, and over the last almost 3 months, it's been solid. read more

I wish I could give a 10 star review here. The customer service at H&R Auto is exceptional. Everyone was incredibly friendly and thoughtful and helpful and they even offered to drive me to my office! read more

I wanted to send a HUGE *** THANK YOU *** to everyone that shared their experience with this auto seller. I was interested in a car they have for sale, but decided to check them out first. Glad I did. I will move on and wait for my dream car to show up elsewhere! read more

I visited this dealership twice last week trying to make a good deal. The manager Rod matched the offer from CarMax and paid for my UBER. I was very happy. I will come back at the end of the month to purchase a new car. read more

Sam and his coworkers were extremely helpful, I got an excellent car with excellent conditions and excellent customer service. For my next car I'll get it from them. read more

This is your one stop shop for all of your auto needs. Not only is the staff honest and knowledgeable, they are also kind and willing to go above and beyond with their customer service. They had the exact vehicle we had been searching for. They agreed to hold the vehicle for us for the afternoon while we drove from PA to see the car. They even stayed late for us to test drive and purchase the vehicle, and allowed us to take the car home with us the same day. Really a great team at H & R Auto, and we thank them for the amazing vehicle they provided our family with. Looking forward to doing business again in the future! Would highly recommend H & R Auto to anyone looking for a quality, clean, reliable used vehicle!! read more

Tried to buy a car here but they wouldn't drop the price at all ($200-500). I asked if they were negotiable and the very rude and condescending sales man said they were. So I asked for very little off and he said they won't do that. He started to get very defensive and a real dick. So we left and took our business elsewhere and thank god because now I have a much better car than the one I was looking at here. Oh and he kept trying to say they would fix some things on the car with a warranty if we added 1k onto the price of the car... PS: Most of there cars are mechanics specials, they come with many problems and will have many more once you buy them. There warranty will replace your broken part with a used one that will most likely have more miles on it... (fine print on the papers) read more

No stars. I was all set to give them a great review because they made my buying experience so nice, but they sold us a straight up jacked car. Went to buy a Mitsubishi Montero Sport 2003 that was advertised. My husband drove it around and noticed it smoked and had a weird smell. The salesman, Rod, popped the hood and said it was a valve gasket that needed to be replaced and that if we paid them $150 cash (outside the sale of the car) they'd get it fixed. So we did. Everything else seemed clean, had a clean Carfax report. Picked the car up on a Friday (I dealt with Oscar, who was very nice). CAR STOPPED WORKING ON TUESDAY. Had it towed to the repair shop where they had a helluva time getting it to start due to electrical issues. Found out that the radiator and the head gasket were bad. Getting it repaired would cost $3125. We only paid $3981 for the truck! Called H&R, had Oscar tell my husband that, basically, it wasn't their problem. ???!!! First of all, my mechanic said this is not a new issue. Second, when they popped the hood and did that repair we paid $150, there is no way their mechanic didn't know there were other issues. Third, the Carfax does not report this issue, and that's hard to believe being that this is not a new issue. Something is shady. All we want is for them to repair this truck. If not repair it, then buy it back for exactly what we paid for it. My husband is up there trying to get this done. Maybe, if they do the honorable thing, I'll change the rating. UPDATE: They are doing NOTHING. Only shrugged when it was pointed out that they knowingly sold us a lemon. DO NOT DEAL WITH THEM. TELL YOUR FRIENDS. read more

I went to check out a car here and as soon as I started it, the engine was heaving incredibly. There was something seriously wrong under the hood, even though the salesperson assured me that he himself had been driving the car home for days and didn't notice it (which was pretty insulting to my intelligence). They made a lot of promises about fixing it, without consideration as to the kind of residual damage a poorly secured engine can do to other components under the hood. The price was too good to be true, sure - but I felt that they were lying to me just to get my money. I'm confident that if I had purchased that car, I would have lost several thousand dollars. read more