They're randomly closed at 6:30 when supposed to be open until 8. People are in the back so just decided to lock up.

Very disappointed with this place! They have some of the cutest items but they are a rip off! I was given a $50 gift card for Christmas. I made an online purchase which totaled $54.96. They deducted $45.42 listed as gift card, Then $12 listed as discount, taxes of $2.46, which left a balance of $0.00. When I received the order, the sizes were off so I decided to return them in-store. I wanted to do an even exchange but was told that I used a coupon but it won't be recognized with the return and that I would lose that discount. I did an even exchange on 3 of the items, but one item they didn't have, which was priced at $20.99. I only received a credit for $12.61. Unfortunately those sizes were incorrect. I returned the same items for different sizes and ended up owing $12.05 and still one shirt short from the original purchase. How in the hell does this happens?! Then they print out all this crap on the receipt, hoping to confuses you. This is highway robbery. I try to avoid stores such as this one. They are obviously not for the consumer! read more

This H and M is definitely a solid place to shop. I was able to find a lot of great clothing options and even clothes in my size! The dressing rooms were open and well taken caee of. The store here is pretty sizable and a great stop for good priced clothing! read more

This is a poor excuse of a store for H&M. In my opinion it is the "red headed step child" of the chain. It has the poorest selection and variety of merchandise. Not to mention the worst customer service. My visit last week had me wondering if Kennelwood had not been there and installed an invisible fence around the check out counter. While I shopped, the only two associates I saw, stayed behind the counter discussing their previous night dates in a volume that could be heard in the middle of the store. I approached to ask a question and was given a short quick answer, "no". They then went back to their conversation. I then continued my shopping at another store in the mall. read more

I am very disappointed in your customer service! I ordered a handful of items a week ago and accidentally had my old address in (we moved recently 3 hours away). A couple hours after, I realized I sent it to the wrong address. I called customer support and they refused to change my address since it was past the five minute mark! That is ridiculous! The items hadn't even been packaged yet, how was there no way to change the address!!?If you cared about your customers you would be able to do anything for them!! So if you ever order from H&M be sure to check your address before you place your order!! read more

H&M is my store, yo. Only Target and random vintage shops rival H&M for most clothing space in my closet. The H&M at the Galleria is probably my third-favorite in the St. Louis area (after ChesterfieldVegasHellHole and West County), but it's the one I frequent most due to its proximity to my downtown home and to Metrolink. I'm not a mall fan, but I'll brave the hoards of annoying teenagers for yet another trek to find my favorite Division pants ever. Dresses, t-shirts, skirts - this where I come for casual, office and fancy-pants cute attire. They also have boy stuff, so when I need to drag my beloved or a guy friend into the store as I shop, they at least have a few things to look at. Compared to the other locations, though, the Galleria one is a little small, and the selection isn't quite as good. There have been many times I've had to call Chesterfield or West County to have them hold something in my size (why the hell is EVERYONE a size 4 and 6?) because Galleria ran out. And the boy clothes just aren't as plentiful here, and they have much smaller clearance sections. Another nitpick (and this goes for all H&M stores, not just this one): I hate the granny/80s trend. Seriously. I love half the store, but I don't want to spend the rest of my time picking through Blanch Devereaux's younger wardrobe. Let's leave gigundous flowy sleeves and tiny flower prints in the past, shall we? read more

Although I prefer a few other H&M locations only because they're in better malls, I've been satisfied shopping at this one plenty of times. They're just as good. read more

If I could deduct more stars I would. Such terrible treatment by staff. I went in to make a return and purchase something else. The woman behind the counter, who I am assuming was some kind of manager, was cold and dismissive when I said I wanted to return and item. She pulled it out of the bag and said "this is not in its original condition" and threw the item back at me. I tried to explain that I tried the item on, saw that it had a tear in it and other deformations and thus wanted to return it, but no, she completely ignore me, rolled her eyes and turned away presumably to go and be terrible to someone one else. I didn't even bother making my second purchase. Go shop at another location, you won't be treated with a modicum of decency here. read more

It's hard to find a place that has relevant styles at good prices. A plus for that! You do get what you pay for though, as most of my H&M clothes deteriorates much faster than anything else. As for this store, the selection can be messy and disorganized. I also had a woman ring me up that gave the most cold costumer service I've had in a long time. I don't expect to be best friends with my cashier, but a genuine smile goes a long way! I know retail is exhausting, but it would be nice to be treated with a little more respect! read more

Jeff: I'm disappointed in the size of the men's section. I wound up buying some underwear. As far as the mall goes... I would consider myself to be a connoisseur of beautiful African American women. Seeing as how I was at a mall in St. Louis Missouri my expectations were high but I was sorely disappointed. Chris: The men's section was probably only 1/10th the size of the store with no sale rack. I was looking for some warmer clothes, but I didn't find anything. I took Jeff's recommendation and bought some underwear. Ryan: I've only wore boxers since 7th grade, but since Jeff swears by the H&M underwear I bought some to give it a shot. I haven't tried them yet. I wanted to buy a belt but they only had size 36 and up, which I though was strange since everything else in the store is pretty small. Overall we like H&M but the men's section was too small. read more

I don't enjoy going to the mall. There. I said it. I used to love the mall and now, well, not so much. But.......... H&M I love. I love that I can buy cute stuff and it's pretty inexpensive. I love that the stuff I get actually lasts. And I love that the clothes are cheap enough that I don't feel guilty when I leave after buying 20 items of clothing! H&M is the only reason you will find me at the mall. I love it! read more

Store is always a mess. Cashier line is rarely less than 17 people in front of you. Less than friendly cashiers. Never have experienced an employee on the floor. Either upper management has never pulled off a surprise visit here or they don't care. read more

Cheep, ok close! Don't get your hopes up tho! Bad customer service! Not one hello from anyone! Fitting rooms are full of dust bunnies! Lines are so to long and everything is to close to each other! They need help bad! read more

Cheap prices but you get what you pay for. The clothes are cheaply made and the store is a mess. The customer service can't get any worse than it is either! Shop here if you are a teenager. Otherwise, steer clear. read more

I give one star for the low prices. Other than that, their clothes are made from cheap material and don't expect them to last very long. But most importantly, I encountered one of the rudest cashiers at Galleria Mall. Besides not greeting me nor making any eye contact, she outright insulted me! I did not catch her name but her cashier number was 68197. read more

It's not a bad place to shop--I've found a fair amount of cute stuff in here for a reasonable/affordable price. The quality isn't the best but you get what you pay for, in this case. I actually found the West County location to be more accommodating.... the employees were more helpful over there and they had a wider selection of clothing. read more

Would be nice if they actually answered their phone... Rang for 10 minutes and I gave up. Did they go out of business?

As a mature woman (not a teen) I just love H&M. Each time I have went to The Galleria to look for a special outfit, H&M always seemed to have just the right thing for me. Their customer service is outstanding, on many occasions someone has assisted me in helping me find a match. I thought this was great. They don't have personal shoppers yet she stopped what she was doing to assist me. Of all of the clothes I have purchased here, they have all held up beautifully. Perhaps, for the others they should try laundering in a delicate cycle. Yes, they are busy. Why is that? Because you can get the latest trends, great clearance items as well. Their check out lane has been 10-15 deep on most visits though the cashiers, friendly though move very quickly. If the store had no customers, what does that say about them? I also bought some clothes online when it first began & it was over 30 days before I could return, yet they happily refunded my purchase. A great go-to store is a combo of great products, ease in shopping & their awesome customer service. read more

Though online they carry women's extended sizes online, I came into the store and found nothing over a size L (large). So basically if you wear over a 14/16 save yourself from the embarrassment similar to what I experienced thinking I was going to score some great finds. read more