H&M is usually the same but this one does a good job of keeping their store clean even during sale weekends! only thing is their staff seem like they really don't want to be there. read more

This place is a deal. Great deals and huge kid sales.

This location is a great one that usually has all of their sizes and variety available. Their service is not always exemplary which is why they get a 4 star. Their staff can be a little rough around the edges but at least they have a good selection of clothing. You almost always find something you have to have. read more

Good sales. Customer services is on track. Men's selection is average compare to the ladies and kids. At the block in Orange. Parking sucks during weekends. Affordable prices. Look out for their fall drops and prices for back to school. Take advantage of that. read more

The H&M here is humungas. The clothes here are pretty nice, and they have a big variety. I remember the first time I came here I was kinda tripped out by the sizing because I wasn't use to it o_o It took me awhile to figure it out, I was like a 4/6 .. made me feel phat. I think the thing with stores like H&M and F21 are that their clothes often times are too poorly made and expensive for the poor quality. You could buy a jacket for about $20 and the next week have the thread start coming out and shizz, and left with all these buttons flying eerywhere and holes popping outta nowhere. Sometimes the prices here are pretty ridiculous too, they go up to about $100 sometimes.... nahhh. If you were spending that much money, you might as well get a better brand with stronger/nicer quality. H&M has their ups and downs. Sometimes you get really good clothes for a fair pricing. AND their clothes are a wee bit better than F21. I think their customer service COULD be better doe. Some em look like they don't wanna be there and walk around with the expression like "don't interrupt my walking, I'm obviously too busy to answer your questions." K. read more

It's not too shabby of a store considering that they do have a large selection of clothes. The downside of this place is the confusing store layout. Though there is a women's side, there are in fact 2. I somehow managed to walk from what I thought was the women's area to the men's only to find myself walking through the children's and end up in a second women's area. The sales in this particular store are of no means like the other H&Ms that I've been to (aka South Coast Plaza). Unfortunately, there are a lot of children who run around in this store primarily because of the location that it is at. I must say though, I do like their accessories section more than other H&M stores. read more

This store is horrible! Costumer service is next to nothing. The clothes looks good and all till you wash it! This is only good for one time use, a few at the most before it starts to rip. There's a big different in other stores like Brea. Someone needs to get on this. Has potential to be a really good store. read more

I've literally given up on this location. It happened again to where the fitting room attendant refused to let me try on even though the store was still under operating hours. I had and employee help me with jeans and fill and entire shopping bag full of shorts, I get to the fitting room, they say we're closed already-get this, it was the SAME fitting room attendant. The manager then is seen running around like a chicken with his head cut off yelling in the middle of the store "we're going to close the registers in 5 mins so come up here to buy your things". It was pretty ridiculous because not everyone could hear him from standing in front of the fitting room. As a retail manager, I would have never done this to the approximately 50 customers still left in the store. That's when you have your employees *politely* approach each customer in their zone and give them notice that the store is closing and if they have a giant bag and you SPENT TIME helping them find jeans, maybe walk them to the fitting room so you don't miss out on a sale. Doesn't surprise me though as I never get greeted when I walk into this location and it's like the employees are trained to NOT approach/make eye contact with you whatsoever. Also, consider staying open until 8pm like every other store at this mall, especially since it is summertime and all the other stores are on summer hours. I'm convinced they don't want my money lol. read more

Not sure H&M needs a positive review from me, but hell, I love the place. First off GREAT SELECTION at this location. No shortage of fashionable dress to choose from, and everything advertised on their website was in stock. Hard to pull off, I'd know having worked in retail. Very good job. As usual, prices were fantastic, I essentially got 4 pairs of jeans, 2 button ups, and pair of sweats for around $190. Good luck with that at other retail establishments. My only thing with H&M is that their staff could be a little more attentive, HOWEVER, I am willing to acknowledge that my way of thinking is due to my having worked for GAP Inc. previously, and you pretty much don't walk out of their stores without a new friend. Still, the staff was very friendly at checkout. Anyway, the overall experience was excellent! I will most definitely be making my way back to this location in the near future. Shop: 10/10 Selection: 10/10 Service: 9/10 Overall: *****5 Stars***** read more

Alright, newsflash. I was in t he area and decided to just try the store once more. It was a little better with the customer service. I did notice that the same team members were not there. So maybe it was just the day I had gone? I mean people have bad days, I get that. But be professional in a work environment. That's all I ask... I would go back, but it still would not be my first choice. South Coast Plaza. They are always great. Kudos guys! read more

This H&M is located inside the Outlets at Orange. I accompanied my friend in here because it was too hot outside. It has a lot of clothing selections, both men's and women's. They also have hats, which were all black, so I didn't get one because it would just cook my head. It has two entrances. One of them has a Poké Stop in front of it. If you stand close enough to one of them you can touch the Poké Stop repeatedly so you are not bored waiting for the person you are paying for. I can probably state that it was a blessing due to the long lines we encountered. There was probably as large a crowd as lines at Disneyland for both the fitting room and the checkout. The fitting room was 8 people long. There were 3 cashiers for the checkout and it seemed like the line got even longer after we left, extending even past the maximum partition area that they had designated. read more

I come to this store all the time, sucks to say the service is horrible. Her name was Laurie she was really rude and unprofessional. I took a shirt I didn't wear for a return it was kept in the bag for more than a week. she asked me if I had wore the item. I said 'NO' I wouldn't be returning it and she was like 'are you sure' with her big ass eyes as if I was lying and not only that but she gave me attitude throughout the whole transaction. I UNDERSTAND YOU GET A LOT OF COSTUMERS RETURNING USED ITEMS BUT YOU CANT JUST ASSUME EVERYONE DOES THAT SO NEXT TIME YOU MAKE ASSUMPTIONS THINK ABOUT IT LAURIE!!!!! honesty that got me really bad so unprofessional!!!! who would want to go back after that read more

Possibly my favorite store to shop at in Orange! They have a great selection, form casual clothes to suits/ties. The main reason people like stores like this though, is because of the low prices, which is actually a curse in disguise. If you're buying a leather jacket, buy one from a high-end retailer, NOT here. You can't expect to pay $50 for it and think it's a reasonable cost........because it isn't. Customer service in here is lacking, but I've never really needed any help before at this store. All the prices are clearly marked and the layout is neat and clean. read more

This is the worst H&M location I've ever been to and I've been to a lot. It's always a mess. There are never enough people ringing, and don't even think about finding an associate to help you. They run from customers. H&M is a great brand and the clothing is quality while being cheap, but this location needs help. read more

girl in orange today freaking killed it, the line was chaotic and i have sympathy for the workers but she literally got everyone in her line through so quick. i was in the line next to hers with the blue hair guy and wow i think she got through 20 customers by the time i got up. she's a queen. she deserves a raise or something. or maybe recognition. or maybe we can try to better pick the cashiers that have the most initiative and speed, only because these corona times are causing stores to be hectic. read more

I had a different employee at a store in Main Place Mall check a suit for me but when I got to the store they gave me the wrong suit . I drove around to 3 different store looking that day, so I went the next day to the store at the block at Orange Outlets and they had the suit! I explained to Jason what happened and Jason was super cool and help me out by honoring the discount . He saved ME a ton of time and driving. And gave me how hassle. Thank you! Great job Jason thank you very much. read more

My experience from this location was definitely super disappointing. Whenever I visit an H&M store, staff attitude is something I often look forward to and this location did not meet my expectations. I was assisted by an employee for a return that I had purchased online, and my intention was to return a few items and have some to be price adjusted. A "supervisor" -- or "department manager" is what she called it -- named Misa was standing next to the cashier that was helping me out and Misa had little to no understanding as to what I wanted to accomplish during my visit. Her tone was condescending, had an attitude, and was unwilling to help. I feel that her role for this company did not meet customer expectations; simply her inability and unwillingness to do a price adjustment and be unwilling to understand my intention for my visit. I will be filing a formal complaint for this issue and I do hope to get a response from the store manager. read more

Dinging it one star because it took over the home of basically the only store I liked at the block -- Hilo Hattie. Dinging it another star because it's at The Block. Other than that, it's nothing special. The last time I went here, they had a live deejay. I found that to be rather annoying, but to each her own. There is space to walk around, which is nice. There are other locations where you feel like you're trapped in a sardine can. The clothes are trendy and affordable. I really can't hate on H&M. The nice thing is even if you're not a size 00.01, you can find something that fits... even if it is 1000x larger than the smallest size. read more

I am too fat to buy most anything (working on it) but everything is very cute. Prices are good.

This place has a limited selection compared to other h&m's. The customer service is also the worst. I feel like they need to either retrain the employees, hire more, or fire them all and replace them. Thiey should stock this outlet with more selections read more

When I walked into this store last week to make some returns, I had ZERO intention of coming back EVER again--but one woman changed my mind. The week before was my first time shopping at this particular location and was, well--pretty horrible. I came in about thirty minutes before closing, the store still of customers who--just like me--had no idea that the store was closing within the hour. Despite the amount of customers within, at 8(close) the lights were dimmed, the dressing rooms closed off, and polite customers rudely turned away by the associates working them. I've worked retail, so I understand that busy days are stressful and some customers can be a huge pain. You should always make the effort to be courteous and level-headed to those unkind customers and you most DEFINITELY NEED to make an effort to be kind and informative--not rude--to those customers who are polite and confused. Back to my experience last week, returning my items. I walk in already irritated because of my prior experience and this irritation is amplified when I see the line is almost to the door. I finally make it up to the counter and am greeted by Angelique (I believe that was her name). Even though I was returning 80% of what I had bought the week before, she talked to me about my returns with a smile. When she found out I had been there the week before at closing, without me even mentioning the poor experience, she asked if I was there when the lights were turned down and apologized for what had happened, assuring me she was doing what she could to ensure it didn't happen again. I told her about what I had seen in the fitting rooms and she also apologized for that behavior, telling me I should feel free to give her the names of those people if I knew them or if it ever happened again. She made me feel like she was on my side--an advocate for the customer. THIS IS WHAT EVERY ASSOCIATE'S JOB IS. Thank you, Angelique! H&M--please treat this woman well--she's a leader and SO rare in the retail world! read more

I like the cute clothing and the cheap prices but remember u pay for what u get how ever the girls that work in there so slow behind the register my gosh the line was not that long but the girls sure took their sweet time make sure u r not on a time frame when u come here is all I'm saying read more

I love H&M. Almost my entire closet is made up of H&M. Nonetheless, there are really uneducated cashiers here. To begin with, as a person working in the customer service industry, you should never EVER scream at the clients. The only information I kept on my cashier was the code on the receipt but if I had the chance I would report her to the manager. Cashiers seriously need to be changed here. read more

Messy as usual BUT there was a guy working in the dressing room area. You know, the one with the hardest job? He had such a great attitude. I know he is underpaid for what he does. I wish I had a job for him! 5Stars for dressing room guy!!! read more

you can always find last minute fashion deals that have the potential to make you look like a million backs and I give H&M 5 starts for that. Unfortunately, you also have the potential to be kicked out of the store by a manager named Ana. She was just rude! I totally understand that they need to let people know when they are closing the store but there are more polite ways to do so. Hopefully, Ill never have the need to stop by these location. read more

Favorite Store!!!! Always find what i need thanks to the staff! If my size is ever out of stock you can always count on the staff to find one at a different location. read more

Love all there clothes. The only thing I dislike is that the clothes are packed so tight its hard to pull out clothes. Employees have always been helpful here. read more

I was very unhappy with the personal at the store. I don't like rude people that's not good business. I was insult when a cashier was treated some one I care about very poorly and so rude. read more

No matter what day of the week I come in the check out line is ridiculously long. Beware

Horrible customer service. The night time cashiers on the weekend are VERY rude. Not the customers fault that the waiting line disorganized. There's hardly enough space for people to walk by because of merchandise. Definitely not a fan of this H&M. read more

Love the little boy section just wish they're were more workers to further assist you!

Excellent sale selection!!! One of the only stores with an entire room dedicated to sale section. Officially considered a super sale location. Constantly changing the outlook of the store to make it look nice, and a decent amount of selection. Considering how the store looked before there is definitely am improvement on the overall look. read more

My new favorite spot to buy my clothes for everything... tired of having to drive to Torrance and Brea this spot has a good selection of men's clothing and the staff is willing to help you out without making you feel like you are a bum... and is it just me or do you find ourself spending more money than what you thought which isint bad because the amount you spend at h&m you would spend way more at a nordstrom read more

Not a bad h&m but not a great one either, but they do have more of an assortment of sizes compared to the newly opened one in Long Beach. My only main complaint about this store is that I called for an item check and after being put on hold and handed around for about fifteen minutes I was told the item was not in the store.... I coincidentally happened to be in the area later that day and decided to check out the store and what do I find?! The item that I wanted in the size that I wanted... LAME. I also asked if these had just come in and the sales person said no. Oh well...You all have been warned. read more

These employees here need to learn some definite people skills...I have no idea how these people with no personality are getting jobs. I guess you can't expect much from a place that sells cheap clothes...they need to hire people with less than average skills to keep costs down. read more

Horrible customer service. Considering its at one of the busiest malls in Orange County, you'd expect better service. This moron cashier basically threw my bag at me while holding a conversation about her personal life with another cashier. read more

Cashier 39761 was so rude. She probably had a bad customer prior but can do the shopping without the attitude. Gave it two stars because I love H&M clothing design and price. However, their customer service is subpar. They must get their training from Walmart. Euro design..euro customer service. read more

This is the MESSIEST H&M I have ever been too. I am a BIG H&M fan, but I would not come in here again. It was really really bad. Like Ross x 1000.. that is bad. YOU KNOW WHAT I'M TALKING ABOUT. read more

Says they are open to 9pm on Sunday's on Yelp and their Website., got there at 815pm and was told by Employee they were closed. No apology, nothing. Waste of a drive for back to school clothes. read more

Oh my gosh! If I could give 0 stars I would. I was there a couple nights ago and this really rude lady was so lazy and looked so irritated that I asked her to help me find a size. She kept pointing in the area I should look, and was talking to this other worker the whole time, acting like I was bothering her from what she wanted to do (obviously not work). I asked another employee what her name was, and he said it was Melissa. Anyway, this was the WORST customer service I've ever experienced. Oh and by the way, I over heard her and her coworkers conversation mocking another shopper in the store. I'm too classy to repeat it, just know they didn't use any filter while talking around shopping customers. This bothered me enough to write a review about it even though it happened a couple of nights ago!! read more