Courteous and professional. Showed up on time and took care of everything! will definitely be using…read morethem again!

This company and it's people are awesome! Very professional, thorough, and friendly! They repaired…read moreand restored half of my house from a main pipe bursting! They put true meaning to saving the day! Sent the cavalry out the same day I called them!

I found out I had an extensive mold problem after a water leak and started calling around to…read morecompanies to try and get help immediately as I have asthma and allergies. Not only was Robert friendly but he was knowledgeable and showed up on time to provide pricing and explained what I could expect during the whole process. After speaking with him I knew I was making the right choice in selecting his company. In addition to his responsiveness and competence, my experience was as painless as any project could be. Overall, I would highly recommend him to all my family and friends!

From the owner: Our specialized expertise encompasses mold testing and removal, as well as water damage…read morerestoration. As a family-owned business, we prioritize the utmost respect for all our customers. We are acutely aware of the traumatic experiences that individuals endure as a result of these events. For an honest assessment and competitive pricing, please do not hesitate to contact us.

Do not trust the Google reviews for this company. I strongly recommend not hiring Five Stars…read moreRestoration. We hired them to clean up and repair water damage in our home based on their positive reviews, but the experience was extremely disappointing. The initial cleanup team did a good job drying out our crawlspace--especially Lester. However, once the repair phase began under owner Gani Berisha, the experience deteriorated quickly. Communication was poor from the start. After the drying process, we waited weeks with little to no updates. When Gani finally visited, he seemed unfamiliar with the project and focused mainly on upselling upgrades because insurance was paying, even suggesting LVP flooring despite our home having hardwood. Once repairs began, communication continued to be difficult. We had to repeatedly request updates, which were often ignored or met with frustration. While we were staying in an Airbnb, we were suddenly given one hour to choose between two floor stain options--neither matching our original floors--and had received no prior notice that a decision was needed that day. When I called to ask about additional options or samples, Gani became irate and dismissive. Eventually, the subcontracted flooring company provided several proper stain samples, which resolved the issue. Throughout the project, the work felt rushed and we had to repeatedly point out problems that needed fixing. The project also ran later than promised. When we finally moved back into our home, we discovered several issues: one of our lamps had been broken, paint was on our Dyson vacuum, and one of the bathrooms had been left in extremely unsanitary condition. When we raised this with Gani, he told us he would submit another claim to our insurance company so we could receive a check to cover the damaged items, rather than his company reimbursing us directly. Overall, this was one of the worst contractor experiences we've had. Based on the poor communication, lack of professionalism, and how issues were handled, we would not recommend working with this company.

Alonzo came to shampoo my carpets and did a wonderful job. He was very professional, and he was…read morevery detail oriented. I would highly recommend him. Rita Snow

I can't properly review their services because they bailed on me with no warning. I spoke to them…read moreand set up an appointment weeks in advance. Someone was supposed to call me the day before with more information on specific times or changes. We are moving and I told them this during the first call when I made the appointment. No one called me day before, no email, text, nothing. I call first thing in the morning the day of to make sure and they tell me they can't come because of emergencies and blamed the weather. I understand this company does more than residential but you can at least notify the people who are expecting you that you aren't coming! You should not just ghost your customers! Furthermore, there isn't a weather emergency anymore, my road and driveway is fully accessible and dry but you would've known that if you bothered to call me.

Do not walk away from this franchise.... RUN away before you get sucked into promises they don't…read morekeep and grossly inferior service. We had a fire in our garage and they said it would take two weeks for the remediation. Seven months later we were still in a hotel, mostly due to delays caused by ServPro, which included their workers walking off the job after being questioned about how they were handling and labeling our belongings. From early on, we requested a Scope of Work, which ServPro apparently doesn't have a clue what one looks like because we never received anything other than a makeshift document that fell far short of what a Scope of Work is. To make matters worse, ServPro's communications were inaccurate, incomplete, and insulting. They removed property after being instructed several times not to, they caused additional damage in their negligent demo work, they did not return some of our property without explanation, and claimed to have cleaned numerous items that were not cleaned. Whether or not these inaccuracies can be explained to the insurance company is anybody's guess. The supervisor instructed her workers to directly violate orders from the Fire Martial by using electrical outlets. All in all, if we had it to do over again, we would not have trusted ServPro with our property or the remediation. If their word is as solid as an oak... that oak would be as limp as a wet noodle. You would be better off doing your own remediation than to have ServPro invade your home and disrupt your life. If we could give 0 stars or a negative rating, we would surely do so.

What a great experience. Had a broken water pipe in my business and called them at 430 AM. They…read morewere very honest and said with all of the damage in the area they could come do the extraction but that was it right then. Came right away and got the water out and came back later in the day to check on things. Very professional and quick and just a great job overall. Highly recommend.

This company came highly recommended from a friend. They did a nice job completing the service we…read morehired them to do, but good luck getting them to followup when there is a problem. Company is A+ responsive if you are hiring them for a new job, but absolutely the worst we have experienced in terms of customer service when the work they previously did is no longer working. Seriously frustrated by the number of times we have been blown off and ignored!

Kevin was so courteous and honest. We would recommend his company and use his services again. Great…read moreguys M.Smith

Kevin with Lightspeed came out to my house 2 hours after I first called. He thoroughly inspected my…read morehome, asked thoughtful and knowledgeable questions based on his significant experience in the industry. He identified a likely source for the water causing the mold, drain spouts draining against my foundation, that two previous contractors, including a gutter contractor, had missed. Professional, friendly, and generous. Highly recommend Lightspeed restoration.

Poor communication ... this company seems to be soliciting me for business... And then they tell me…read morethey are not available to service me. I think they should be more careful in the communications that they are sending out.

A1 Quality Unlimited Service did a wonderful job on my home that was in need of good cleaning…read more I would absolutely recommend them and I will be using them again. They gave me a fair price to the service. The carpet cleaning was a game changer.