I had a great experience from the phone call to showing up. I came in for a pre-inspection for a…read morecar that I was planning to buy. The staff was knowledgeable about the car I was planning to purchase and I left with information about things that will save me money on future repairs. The front desk lady was also very kind and welcoming. I would recommend that everyone get thier car checked out before buying! The pre-inspection is also amazing because it was a reasonable amount.

I took my Tesla there because they advertise as an EV and hybrid shop and should have suspicious…read morewhen I was given a 9:00 appointment for the next day. Rather than simply fixing the AC as requested and charging me labor and parts they spent an entire day "diagnosing" the system, as well as every other inch of the car, including photographs and a fancy software print out. Of course they recommended several unrelated (and unneeded) services which were thousands of dollars. At this point I was informed they would charge me $358 for the diagnosis unless I engaged them to do the repair. After another 6 hours (the next day) trying to figure out when they could start and if they could get the parts, with no assurance of when it would be ready, I withdrew authorization and paid them their diagnostic charge to get my car back. I'd stay away.

I've been meaning to write this review for a while now. It's been about 2-3 months since my wife…read moreand I were rear-ended, and dealing with the driver who was at fault and his insurance company was a nightmare. They were extremely difficult to get ahold of and would sometimes take 3-4 days just to respond to an email. It took them almost 1.5 months to just let us shop around for a shop to repair. Our rear bumper was cracked, and after finally getting a response from the insurance company, they sent us a $1,000 check to cover the repairs. Unfortunately, after shopping around, I quickly realized that $1,000 wasn't nearly enough to get the job done properly. That's when I reached out to Roland Auto Collision. The owner was extremely helpful and made the whole process easy. James the owner and his crew also found that the frame was damaged also. He told me to simply bring the car in, provide the accident policy number, and they would handle the rest directly with the insurance company once the repairs were completed. I honestly couldn't have asked for a better experience. Roland Auto Collision took the stress out of both the repairs and dealing with the insurance company. They were professional, helpful, and made sure everything was taken care of. Roland Auto Collision is hands down the place to go if you need collision repairs or help dealing with insurance! A++ all around. Highly recommend!

Had to get a bumper changed. James was easy to coordinate, provided reasonable price and they were…read morequick in getting the work done. Highly recommend.

Once again, Byron, Gus, and team hit another home run!!! I rear ended someone when they suddenly…read morestopped in Front of me in the rain. My 1989 VW Vanagon was smashed up pretty bad. Kars put her back together, added an upgraded steel bumper, and it looks magnificent. The rebuilt boxer engine they installed several months ago is running better than I could have ever imagined. They are a knowledgeable group and the most kind and friendly people that I have had the pleasure to meet in a long time. Let Kars take care of your cars, you will not be disappointed!!!

What terrible treatment and lack of respect! I took my car to this shop, and this is how they…read moretreated me. I had to go pick up my car at 1:00 a.m. because the mechanic refused to work on it anymore--simply because I asked him if my car was secure. The service was abysmal; I do not recommend this place at all.

Did not get to use their service. However, their customer service in terms of getting me the info I…read moreneeded to be successful in my brake repair need was impeccable. Very knowledgeable people and accommodating to their customers.

I requested By Any Means Mechanic to replace brakes and rotors. I waited a couple of months to give…read morethe review to make sure the work lasts long and is reliable. It's indeed reliable and the technician did a really good job. I saved a lot money by getting the job done this way rather than through a dealer.

Elias was awesome. We had a scheduling issue so he drove all the way from Temecula to Marina Del…read moreRey! Took him only a few hours to replace the front bumper cover on my Mercedes. Perfect alignment and color match. All sensors located in front worked properly. Great service and great value. Highly recommend!!!

It is rare these days to have someone exceed expectations. But that is what happened yesterday!…read moreBumper Dr came to my home to fix a big dent and...well....i'll let the pics speak for themselves! Highly recommended, fair price, on time, and great work!

I was originally going to leave a 4 star review based on a moderately irritating gripe, but I'm…read moregoing to give some grace and let it slide.. especially since my total cost out of pocket was $120 less than estimated. That was a pleasant surprise. I have a warranty through CarMax and Franky's was listed as an authorized mechanic service through RepairPal. Dropping the vehicle off was easy, the communication was great, they always called with updates or picked up the phone if I called them. The repairs were great, no complaints. My gripe is that they had the vehicle 10 days because they originally ordered the wrong parts, the gentleman on the phone made a comment that they weren't aware that my SUV had an advance technology package. They should have known this by the VIN, all I had to do was Google my VIN and the first result told me the specs of my specific vehicle. Having to wait an extra week was annoying, but I can't even say for sure the MaxCare warranty dept didn't make the mistake, so I'll forgive it. Aside from that, everything else went smoothly and I didn't feel like I was being mislead or taken advantage of.

Do the right thing. The owner of Frankie's Real Auto didn't. If you don't fix the problem. You…read moreshouldn't take the money, but they did. They car was ready, but it was still overheating. They didn't stand by their word or their work.Thats dishonest business. If you tell the customer the car is ready and you get paid but the problem still exist. What kind of man still takes the money? I talked to the owner. He really sounded like he wanted to do the right thing. He said let me see what I can do for you. I'm a home health nurse. I had to go see a patient. I said, I'll call back and when I did he decided not refund the money. He knows he should have given the money back. Some men just have a hard time doing what's right. It's really difficult to find good honest people, but you learn the hard way who isn't.

I am so glad to have discovered Danahe Auto Rebuilders. My 4Runner's battery died in the middle of…read morea move, and I knew it probably needed a lot of other work so I was nervous about taking it somewhere slow/ bad customer service because I don't know anything about cars. I used the feature on Yelp that lets businesses contact you for a quote and lots of companies started messaging me. Edgar's had the most detailed introduction and said it'd be $250 for diagnostics, and that would go toward repairs. I decided to go ahead and take my car in. They made a report and called me back with an update a day later, doing so much work I had been neglecting for years on my car in just a few days. It was clear they were trying to save me money and go above and beyond to give great service and honestly I feel indebted to Edgar. I don't need to know much about cars to tell when someone's doing me a solid

Shout out to Edgar, his dad, and everybody over at Danahe…read more I brought them a car with one of those problems that makes you question if it's even worth keeping anymore, and they stuck with it. The first shop out of at least 5 to not just give me a doomsday quote. They did the work and actually figured out the issue. Edgar was great about keeping me in the loop, and every time I reached out he treated me with respect. You can tell customer service actually matters to him. One thing that really stood out was how they handled everything after the repair. When I noticed another issue, they didn't try to dodge me or make me feel like I was bothering them. They told me to bring it back and made sure it was looked at. That kind of accountability goes a long way. You hear horror stories about mechanics all the time, so it's only fair to recognize the good ones too. I appreciate everything Edgar, his father, and the Danahe team did to get me back on the road. I'd definitely recommend giving them a shot if you need honest people working on your car.

CB and his team are top-rate. Professional, friendly, honest, transparent, and have very fair,…read morecompetitive rates. My dad was an excellent mechanic by hobby, and my husband is equally versed, but there are some things better, or less time-consuming, left to the pros, as was our latest urgent issue with our van. We were referred to CB by another trusted mechanic because the scope of working needing to be done was larger scale and he knew it could be done faster and likely less expensive at Lilburn Auto. Good mechanics typically know good mechanics and know bad referrals could reflect back on them as well as good referrals. We remain grateful for the referral. In the two instances we've gone to CB, he's been responsive, kept us informed, been honest about options, potential outcomes, and guided us to best solution for the situations at hand. It's clear they care about the work they do and appreciate their customers. Most recently, we had an issue on the eve of a holiday. We called, explained the noises and what we thought were going on. They fit us in, had it diagnosed and gave us an estimate and said they could get it fixed by end of day, which they did. They gave us a heads-up of things to be on the lookout for (some we were already aware of), but no pressure or scare tactics. The bill for parts and labor was in line with our expectations. As an added bonus, we get three free months of Sirius XM thanks to an affiliate program. In a world where so many are out to make a quick buck and not care about customer service, quality, integrity and kindness, CB /Lilburn Auto are a refreshing exception to the rule.

I brought my car here for an oil change and tire rotation because the Volkswagen dealership…read morecouldn't fit me in, and I thought I was getting a good deal. Unfortunately, the experience turned into a major disappointment. The same day as the service, I was driving on the highway when my undercarriage cover came loose and flew off. I had to pull over and retrieve it. When I called, instead of taking responsibility, I was given excuses that it happened because the cover had supposedly been removed too many times. I've taken my car to the Volkswagen dealership since purchasing it in 2021 and have never experienced anything like this after a service. Four days later, I checked my brake pads and tire tread and discovered nails in my tires. The mechanic never mentioned them or documented them on the paperwork--not even as a safety warning. I also noticed that the lug bolts on two of my wheels were stripped. When I called again on Monday, the lead mechanic told me it wasn't their fault and blamed whoever had previously removed the wheels even though they had just performed my tire rotation. Once again, there was no accountability. I wouldn't have had an issue if the work had been completed carefully and the business had taken responsibility for its mistakes. I came here because I wanted to support a local business, but based on my experience, I strongly recommend that customers double-check all work before leaving. Update *** I should have read the reviews before bringing my vehicle to this location. Chris, it amazes me that you continue claiming there are "a lot of gray areas" when multiple reviews describe concerns similar to mine. You refuse to take accountability. Whether I inspected my vehicle three days later, five days later, or immediately after the service does not change the quality of the work performed. Customers should not have to inspect a professional mechanic's work before leaving to ensure nothing was damaged or improperly reinstalled. My regular mechanic at the Volkswagen dealership confirmed that the wheel bolts were stripped. Instead of taking responsibility, you blamed the dealership--even though other reviews claim your location caused similar damage to their vehicles. The fact that you believe I should have checked your work immediately shows why your service cannot be trusted. A problem does not become someone else's fault simply because the customer discovered it several days later