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    10 years ago

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    Johnathan did an awesome job helping me take care of a long list of repairs around the house. He…read morefixed the living room windows, installed a new door sweep, and took care of several other items that needed attention. I really appreciate the quality of his work and how effectively he communicates. He was responsive, professional, and got the repairs done efficiently. His pricing is also very reasonable. There is now a trip charge, which is something to be aware of, but overall I still feel the service provides very good value. I'm very happy with the work and would definitely recommend Johnathan to anyone looking for a reliable handyman. I'll be happy to contact him again for future repairs!

    The first meeting he was a no-call, no-show, which is usually a dealbreaker. He apologized and the…read morefirst actual meeting went fine, but it initially took a very long time to get very little done, as he frequently cancelled our appointments. Then there was an issue when he turned something off in messages on his phone and said he didn't get days of messages from me, leading to a second no-call, no-show. He told me he had reached back out to other clients, I asked him why he didn't do that with me. He just said I had a fair point. He took absolutely no responsibility for anything, you know one of those guys who is constantly screwing up but nothing is ever his fault? He often told me how great of a communicator he is, while not communicating with me at all. I was fed up by now and cancelled anything I hadn't already paid for. It's now been a month since he was supposed to cut a screen for me, that I already paid for, and I'm sure I'll never see that. He's totally unserious, unreliable, untrustworthy, and unbelievably slow, if not vindictive in not following through on a pre-paid job for someone who doesn't want to work with him. There's much better out there!!!

    Universal Windows Direct of Baltimore

    Universal Windows Direct of Baltimore

    (7 reviews)

    After how extraordinarily rude their (possibly illegal) door-to-door solicitors were, I would never…read moreeven consider using this company. My family's "No Soliciting" signs were ignored, during the evening hours, and the solicitors had to be asked to leave. They made rude remarks and were extremely unprofessional. They gave a terrible impression of the company.

    tl;dr - Stay away at all costs. They are not worth your sanity…read more Apparently, they are the same company as The Bath Authority. Be sure to check out their awful reviews as well. I would not wish this experience on anyone. When we were designing our bathroom the reps told us we couldn't get an itemized bill, so we could get something in our budget or pick more affordable parts. They also told us that they could give us a discount but only if we signed right then. Expect high pressure sales tactics. If you try and cancel your project after you sign, you're responsible for 75% of the cost NO MATTER WHAT. If that's not a predatory contract I don't know what is. The bath authority ended up subcontracting out our project and after months of trying to get our bathroom installed, the subcontractor arrived not knowing the scope of the work. Parts were missing, they broke our toilet, tried to double charge us for our deposit, and left a mess on our lawn. They replaced our glorious porcelain throne with a short kindergarten-sized toilet and tried to force us to sign the work complete doc. We had to call SO MANY times to ask them to fix their mistakes and it took another 3 months of being dodged and ghosted to get our toilet replaced and missing pieces of our original order installed. Full account of our hellish experience here: https://bit.ly/4x2ed3o

    GW&sons - doorsales - Updated October 2026

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