Update: Since…read moreposting this review the company has continued to threaten me by emailing me directly. I understand the company disagrees with my review, but I was disappointed by the tone of their response and the implied pressure to remove it. Being told they would publicly respond and report the review to Yelp and Google if I didn't remove it felt unnecessarily aggressive and intimidating. Also in response to their comments below Thank you for confirming the exact root of the problem: you looked at a three-pane window, saw that only the middle section was currently foggy, and assumed I only wanted that single section replaced. As a professional window company, it was your responsibility to clearly state: "We see only the middle pane is failing, so this quote is strictly for one pane of glass, not the entire window unit you asked for." You didn't do that. You just wrote "1 glass replacement" on a quote for a "window replacement" request and expected a regular homeowner to know the technical difference. The fact remains: I asked for a window replacement. I provided a photo of the entire window. Other companies looked at the exact same information and managed to quote the entire three-pane unit for a price comparable to what you charged me for just the middle section. You can keep calling a customer's genuine financial frustration "deceptive" to protect your online rating, but your own responses show a complete lack of accountability. You made an assumption, failed to communicate it clearly upfront, and I had to pay the premium for it. Prospective clients can read this back-and-forth and decide for themselves if they want to risk dealing with a company that hides behind ambiguous quote terminology instead of practicing transparent communication. I am done repeating myself. ----------------------------------------------------------------------------------------------------- I recently had a foggy/failing window repaired that consisted of 3 separate sections. Unfortunately, due to some miscommunication during the quoting process, only the middle section was replaced. That was really frustrating because it made the overall cost much higher compared to other companies I had received quotes from. To their credit, they did offer to replace the remaining sections at a discount after I brought up the issue. However, even with the discount, the final price still ends up being significantly more expensive than competitors. Had everything been communicated more clearly upfront, I likely would have chosen a different company. The biggest issue for me was the lack of clarity during the quoting process. It felt misleading to realize afterward that the quote only covered one section instead of the full window I thought we had discussed. That said, I do want to give credit to the installation crew because they were excellent. They were respectful, worked quickly, kept everything clean, and did quality work. My frustration is mainly with the communication and quoting side of the experience, not the installers themselves.

Looking for a Christmas miracle? Well, FDC Glass just became my holiday hero! Picture this:…read moreshattered glass panes on my front door, a dozen contractors telling me "just replace the whole door" (aka "give us more money"), and me slowly losing hope faster than a snowman in July. Enter FDC Glass, cape flapping in the wind (okay, maybe not literally, but you get the vibe). Not only was their quote actually reasonable, but they didn't hit me with the classic contractor combo of upsells and surprise charges. They even sealed up my entrance while working on the door - no extra fee, no fuss, just good old-fashioned service. The result? My door looks fantastic, my wallet isn't crying, and I'm singing their praises louder than carolers in December. I've already told my HOA about them, and you bet I'll be calling them for my other properties. TL;DR: FDC Glass = Christmas miracle workers who actually fix what's broken instead of trying to sell you a whole new house. 10/10 would recommend!

I requested a quote to repair a window that had some plastic or vinyl strips that were peeling off…read moreand preventing it from closing. After texting to share some photos they said they'd need a window technician to check it out. They showed up exactly when scheduled and texted to let me know when they were nearly here. It turned out to be an easy fix so they took care of it on the spot, free of charge. They even insisted on cleaning up the little plastic bits that came off the window during the repair (even though I told them I could take care of it). Fingers crossed that I won't need to repair or replace any other windows soon, but if I do I'd definitely go back to Seattle Glass and Window.

Called for estimate on a Friday. It was set for following Thursday & received text that they had an…read moreopening the Monday prior. Owner & tech came to house, read off window measurements to office as they went along & had an estimate in my messages about 5 minutes after they pulled away. Install occurred 9 days later. I checked pricing against similar work we'd had done several years ago by another company & was pleased to see it was along same lines. Very pleasant owner, office personnel & techs. Would not hesitate to have them return in the future.

Awesome response! I started via the Yelp platform but was getting answered via email as well. At…read moreone point, I called and interrupted the owner having lunch! He quickly dropped what he had going on and addressed my concern. Previously, during the inspection and estimate process, one of the technicians had quite a good conversation with my wife. She said ahe thoroughly enjoyed it. When the technicians returned to install the product, I mentioned how my wife relayed her discussion. It was the same technician (and the owners son). It was great to see a family run business that was cohesive and knowledgeable as well as personable.

I don't know what is going on with this company. I tried to call them, but the receptionist said…read morethey only communicate with people by email. So I emailed them, and they asked me one question per day. After four business days, I called them again to see if they had any other questions so I could answer everything right away. They told me that the person who was handling my case was not available at the time. After that, I didn't hear anything back from them--no phone call, no email, nothing. It's been a week already! This is the worst company I've ever worked with. They have completely wasted my time.

These people show the glass like it is seamless! BEWARE!!! It is not. They put tracks and also put…read morea bar to hold the glass in place. Terrible business. They do not explain any of this!

What an amazing group of folks. Super fast and clear communication with Tatiana from the beginning…read more Immediate ordering of parts and fast install afterward. Very flexible and accomodating in scheduling. Igor, the installer, is a total professional. Very kind, efficient, and does very high quality work. We're very picky sometimes when it comes to work in our home, and he did an amazing job, even fixing a small issue on our shower wand because we had it installed in a not ideal location. Great pricing, communication, parts, install-and above all very honest and respectful. Would recommend to anyone!

I've used Stansell Glass twice now, and both experiences were excellent. Their pricing is…read morecompetitive, the service is great, and their workmanship was top-notch. They replaced three large window panes that were fogged up and two patio door panes that were badly scratched, and the results look brand new. The team was easy to work with, professional, reliable, and clearly take pride in their work. It's great to see a stand-up local business that delivers quality and value. Highly recommend them; seriously, these are good, honest, and competent people who work here and deserve every bit of business they get.

Again, yelp to the rescue. We moved into a new home and found that the window above the shower let…read morethe neighbor have a view of our bathroom. Decided on frosted glass of some sort. Went in and spoke to Kathy the receptionist who was ever so helpful and Dan one of the owners. They helped me pick out some glass that would work with smoked on one side and frosted on the other. I tried to see in and it was perfect. They ordered the glass, telling me it might be a few weeks to install since they were booked solid. Not a week later the glass was in and there was a gap in the schedule big enough to let them come and do the work. The installer came, masked and kept social distance. Would recommend them any time.

I replaced a glass at my kitchen, several window screens and frames in the bedrooms. Great service…read moreand price. Definitely recommend it!

Very easy to work with. Ghanbar came and provided a price, then came again to repair the window…read more Old style aluminum frames from the 40's, irregular glass size. Looks new and is stronger glass now. Would definitely call him again.

Great communication, competitive pricing and friendly employees and front office. Great experience…read moreoverall and we're really happy with the work. The install was done swiftly and professionally. We will definitely do additional windows from them in the future.

We recently had the glass replaced in 30 windows in our home. The entire process, from quote to…read morecompletion was great! Sergy and Jeff were masked and took their shoes off at the door. They were professional, efficient, and even made sure the dog didn't get out while they went in and out of the house! I enjoyed working with Carol in the office too. Can't say enough how pleased we are with King County Window & Glass!

I can't recommend Moe, the Glass Expert, highly enough! From the very beginning, he was incredibly…read moreresponsive, helpful, and easy to work with. His quote was by far the most reasonable of every one of the 4 companies we contacted, and while others were giving us an 8-12 week window, Moe was able to come out weeks earlier. On top of that, he is incredibly personable and charming -- just an absolute pleasure to work with. We needed a window replaced, and not only did he give us the best price, he completed the entire job in about three hours. He made the existing frame look like new and, when he was finished, even vacuumed the entire floor to make sure there wasn't a speck of dust or debris left behind. Great price, fantastic workmanship, incredibly responsive, and genuinely wonderful service. We couldn't have had a better experience and will absolutely call him again. Can't recommend Moe enough -- he is, for sure, the Glass Expert!

Working with GlassExpert to install a glass fence on my rooftop was an excellent experience from…read morestart to finish. The crew arrived right on time, completed the project exactly as promised, and were incredibly professional throughout. They used high quality, sturdy glass that feels solid and built to hold up well even in strong wind or rough weather. And they gave me very reasonable price. Highly recommend them for anyone looking for reliable, top notch glass fencing work.