1. Glass Works

0

Gig Harbor, WA

Cancel

Open app

Search

Glass Works

4.4 (14 reviews)
Closed • Closed

Glass Works Photos

You might also consider

Recommended Reviews - Glass Works

Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
Yelp app icon
Browse more easily on the app
Review Feed Illustration

19 days ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

5 months ago

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of Doug S.
21
50
13

4 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

8 years ago

Helpful 0
Thanks 0
Love this 1
Oh no 0

4 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

6 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

5 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

7 years ago

Michael was very friendly and thorough - he even fixed the trim on another window. We'll definitely use them again!

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of Dan V.
0
12
2

9 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

11 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

7 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of Pat B.
0
35
0

8 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

11 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

9 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

Ask the Community - Glass Works

Review Highlights - Glass Works

“s. Glass Works - prompt, cordial, professiona”

Mentioned in 2 reviews

Read more highlights

You might also consider

Verify this business for free

People searched for Glass & Mirrors 874 times last month within 25 miles of this business.

Verify this business

TN Glass Install - Swapping out insulated glass units for a remodel.

TN Glass Install

(37 reviews)

Appreciate their quick response, whether they are able to help us or not remains to be seen.read more

Our real estate agent was the initial point of contact (since we were still under contract on this…read morehouse and in the waiting period until closing) and met with someone from TN asking them to give us a comprehensive review and estimate. They completed the estimate and cited 11 windows for replacement. We closed on our new home in May 2026, promptly called TN to schedule the work, and paid 50% deposit over the phone. We then waited for the glass to come in so they could complete the work. Our experience with Top Notch has been truly awful. The initial estimate was for 11 window replacements; since we have been working with them they have only cited 8 windows. When the glass came in and they came to install it we let them into the house to get started on replacing the windows. Two contractors arrived to our house an hour late. We asked if they needed anything and they said they didn't. We were in the house the whole time and assumed they would come and check in with us before they left to get an update on work completed. The two contractors who were in our house to replace the windows left after an hour and didn't check in with us or provide any explanations. We had to go through the house and do a visual guess which windows had been replaced. On top of that we received no follow up call from TN about the work completed or any scheduling to continue and finish the work. We had to initiate and follow up with TN customer service a week later to ask about the work and report back about the lack of communication and the contractors just ghosting us an hour into their work day. The customer service team had no idea what we were talking about. In their system they had the job listed as complete. There was no communication from the 2 person contractor team that it wasn't complete. When customer service looked into it more they said several windows had broken or were the incorrect size so they would need to order more. They didn't mention that the work was incomplete. A second time we had TN contractors come out and before they got started on the work we again asked that they come and check in with us before they left for the day and let us know what work had been completed and next steps. Again, the contractors did not check in with us and just ghosted, leaving us with no information about the work completed or what additional work needed to be done. They also told us they were only there to replace one window. When we checked to see what work had been done they had left wet caulk around the one window they replaced and did not tell us or leave a note. Again, we did not hear back from customer service about work completed or any follow up on the other windows cited in the original estimate. There were no follow up calls to discuss the timeline or what work had been completed. And again, we had to initiate contact and follow up on getting the work completed that was promised in the estimate. We reached out a third time to TN customer service and they sent out a field supervisor. The supervisor was 45 minutes late. He let us know that one of the windows they had replaced was installed backwards (they had only replaced the unbroken side, not the broken side). There are 3 windows in our primary bedroom with blue tape on them placed by the original person who completed the estimate. This blue tape was to let the contractors know these windows are some of the lot to be replaced. When this contractor arrived the windows still had the blue tape on them and had not been touched by the visiting contractors from TN. The field supervisor tried to convince us the 3 additional windows from the estimate with tape on them were not intended to be replaced - even though they had placed the tape there to signify needing to be replaced. Before leaving, the field supervisor said someone would call us in production the next day to talk about next steps for ordering glass for the still broken windows. That was 2 weeks ago and no one has reached out to us. In August they had still not completed the entire estimate. We received a phone call from customer service asking for the other 50% of payment on the invoice at that time. They are asking for payment for work they had not completed and for which we already paid half of the estimate, but 50% of the work was not even completed. We worked with Tahnie in CS to make it right, get the work completed, and the project closed. She sent two new contractors out to finish the work and they finally finished the work on Monday, August 31st. Tuesday, September 1st, Tahnie and TN, over a 72 hour period, contacted us 5 times over the phone, 3 times via email, and also called our realtor to inquire about the other half of our bill. This was the first week of school for our kids and we were dealing with all that chaos, but we were also surprised by the intensity of contact and communication when it had been so non-existent prior. We paid the final balance on September 9th.

Glass Works - glassandmirrors - Updated October 2026

Loading...
Loading...
Loading...