Everything went well!! We contacted Adrian on 1/10 and 17…read moredays later our carpet is installed and the area is as clean as a whistle. He came in and gave us a quote on the same day that was better than anyone else. He helped us pick out carpet that would look great yet functional in our granddaughters play area. He even covered our stairs and padded them as an extra courtesy. I'm so excited and thankful for his honesty, the value, and the finished project. We have plans to use him again as we replace other carpet in our home. He won't perform any service that he can't backup!!!

Adrian did a great job on our carpet installation . Prices were very reasonable and very easy to…read morework with.

Our carpet installers worked hard, but they weren't given the right amount of material, and…read moreseparation places are seen. It could also be the quality of the carpet. We had to call the salesman to follow up on the date of the installation, though he had said he'd call us. None of these things are really unique to Carpetland, in my mind, though. Price seemed average.

On top of this bad experience, I then had my entire second floor carpeted with premium carpet to…read morematch my master bedroom, costing more than $7k, and the new installers put a hole in my wall. I was told by the management team that it was my fault since my wall didn't have the proper 2x4 in the corner joint to stretch the carpet, what?? My house is 18 years old and passed all inspections, I just wanted to update my flooring. They refused to make repairs to my wall and said I would have to go through their installers, which never called me back!! I would recommend never doing business with this company!!

Here's the design I'm trying to achieve. Here's pictures to make sure you see my vision. Can we…read moreachieve it? And now, everytime I'm in my kitchen, I'm reminded of how Floor to Ceiling never achieved my design vision. Too many changes made on the job, most unnecessary. (especially fixing an unsatisfactory installation error for "free", and adding that cost to another area of the budget.) I'm not going to list all the issues I encountered--but buyer beware. After paying a pretty penny, when all is done, you have to live with it. Look around. A company is as good as who they contract the components out to.

Came here last February to get some ideas regarding a bathroom remodel. We were given a part-time…read morecollege intern to help us thru the process of looking at vanities, tiles, toilets, etc. Kind of high pressure and very expensive materials. Well they sent out 4 contractors to appraise labor costs. Total cost was about 15,000. They were so unimaginative. Didn't even have design software to assist in the visual representation. Found some one else in Sycamore at almost half the cost. Project is complete and we're very happy. We will never go back to the extremely expensive Floor to Ceiling.

Honestly, start to finish, I can't complain! We worked with Alan on choosing carpet for our main…read moreliving area and dining room. We then threw him curveballs left and right. We added on carpeting two sets of utility stairs (garage/unfinished basement), and then dropped the knowledge on him that we had purchased LVT for our kitchen and entry that we needed to install as well. Surprisingly, we were able to tack that on to the quote and job. I'm super happy about the cash discount offered!! Cash is Queen! The installers busted their backsides. The LVT guys were here a few days to prep (as we had flooring under flooring, and uneven underlayment). They did everything I asked of them and also presented me with options throughout the process. Because of this, I know that down the road if I change out this new flooring, the process will be easier. Very happy! They were also super clean and respectful of my home. The carpet installers were amazing! My dumb self made an error (couldn't find the remnants after install) and my word they were nice about it. (They were literally right in front of my eyes in the basement and for some reason, I couldn't see them. I felt so dumb. lol) The carpet looks amazing too! I just keep using that word---amazing. All in all, I had... you guessed it, an AMAZING experience with CarpetLand!

We had a waterline leak on June 12th, and the kitchen flooring was torn up. In mid July after…read moreeverything dried CarpetLand scheduled August 6th to install the sheet vinyl. My wife hit the ceiling...she had a very hard time in her wheelchair trying to roll over the floor's regular surface then up and down both 1/4 to 1/2 inch drop to the subfloor. Her complaint reached Joe, a corporate executive; he changed the date to July 31. David, Omar, and Scott did a most expert job of installing the complex pattern of the floor. The floor looks great! Thank you for your service. Bill Bellinger, Loves Park, IL

Big shout out to Rich and his team for a fine job done ! Replaced carpet with hardwood, looks…read morebeautiful. Efficient, on time and friendly.

Rich and Son do an amazing job. Their prices are more than reasonable. I've used them several times…read morefor my flooring needs. They are the best in Dekalb County. Sandra was very helpful with getting everything set up and ready. I will continue to use them for my future flooring needs. I highly recommend Cortland Flooring. Thank you, seriously amazing work!

This is just my anecdote, but take from it what you will. They botched an install of flooring then…read morewouldn't refund the money or replace at cost. Better hope your install doesn't run into trouble or you'll end up having to take these guys to court.

I recently had my floors completed with Family Flooring America and they were spectacular! Ann was…read moreexcellent to work with and I have already recommended her to several friends for their future projects. She has excellent communication follow up and really helped us to get what we were looking for in a floor. Ann has tons of experience to share and definitely worth the drive to their show room. If you have the opportunity to pick the install team, I can't recommend Angel enough! He was our install lead and did above and beyond in my opinion for an install. He ensured the team did top notch clean up every night and put as much of the house back to normal each night to ensure it was livable. Angel even mocked up suggestions for us to pick for transitions and had excellent ideas from his 20 years of experience. Overall, I would highly recommend this company and will only work with them moving forward for flooring needs.

Nice people to work with. The job was thru insurance which required $40,000 of floor refinishing…read moreand replacement. Unfortunately, the floor was poorly installed and the boards in the kitchen are warped and look terrible. We have to look at that poor workmanship every day. Very upsetting. I do not recommend the company and would definitely not use them again.

We're not done working with them yet, but from the emergency services perspective, I can't think of…read morewhat they could have done better. Professional service with a personal touch. Next step is the replacement, where they will act as the general contractor. If I don't update this review, that means it was a 5-star success beginning to end.

Donald did an amazing job with cleaning my carpets. I was very concerned if he was going to be able…read moreto get some paint spots out of the carpet but he got them out with no problem. This is my second time using this company and I'm very pleased with them!

If you're smart you won't deal with Delanos/Harley their flooring installer. Harley farms out…read morebusiness he doesn't want to IRRESPONSIBLE coworkers (Zack) who come to your house and make MESSES w/out bothering to clean them up. They (Zack) promise to do the job on a certain day then call repeatedly to reschedule it to another day. (Zack did this THREE times). TOTAL WASTE oF TIME. When you call Harley about problems you are having with the installer which HE SENT TO YOUR HOME, HARLEY acts like he knows nothing about it??!!??!! I gave one star review only because I had to. Harley and his incompetent/irresponsible fellow staff members are a waste of time.

Joe, staff at Delano's, has gone above and beyond to assist me in my home remodeling project. He…read morehas a wealth of information and provided literature to support product and install process. He has made referrals for reliable contractors for things needing completion after flooring install. Zak and Tony (aka Harley from other review) also did a fine job. Both were on time, reliable and communicated with me regularly during the job. They also responded to needs that cropped up after job. They cleaned up their mess and left the work site as clean as a remodel site can be. Would use again and recommend.