Our carpet installers worked hard, but they weren't given the right amount of material, and…read moreseparation places are seen. It could also be the quality of the carpet. We had to call the salesman to follow up on the date of the installation, though he had said he'd call us. None of these things are really unique to Carpetland, in my mind, though. Price seemed average.

On top of this bad experience, I then had my entire second floor carpeted with premium carpet to…read morematch my master bedroom, costing more than $7k, and the new installers put a hole in my wall. I was told by the management team that it was my fault since my wall didn't have the proper 2x4 in the corner joint to stretch the carpet, what?? My house is 18 years old and passed all inspections, I just wanted to update my flooring. They refused to make repairs to my wall and said I would have to go through their installers, which never called me back!! I would recommend never doing business with this company!!

Here's the design I'm trying to achieve. Here's pictures to make sure you see my vision. Can we…read moreachieve it? And now, everytime I'm in my kitchen, I'm reminded of how Floor to Ceiling never achieved my design vision. Too many changes made on the job, most unnecessary. (especially fixing an unsatisfactory installation error for "free", and adding that cost to another area of the budget.) I'm not going to list all the issues I encountered--but buyer beware. After paying a pretty penny, when all is done, you have to live with it. Look around. A company is as good as who they contract the components out to.

Came here last February to get some ideas regarding a bathroom remodel. We were given a part-time…read morecollege intern to help us thru the process of looking at vanities, tiles, toilets, etc. Kind of high pressure and very expensive materials. Well they sent out 4 contractors to appraise labor costs. Total cost was about 15,000. They were so unimaginative. Didn't even have design software to assist in the visual representation. Found some one else in Sycamore at almost half the cost. Project is complete and we're very happy. We will never go back to the extremely expensive Floor to Ceiling.

Honestly, start to finish, I can't complain! We worked with Alan on choosing carpet for our main…read moreliving area and dining room. We then threw him curveballs left and right. We added on carpeting two sets of utility stairs (garage/unfinished basement), and then dropped the knowledge on him that we had purchased LVT for our kitchen and entry that we needed to install as well. Surprisingly, we were able to tack that on to the quote and job. I'm super happy about the cash discount offered!! Cash is Queen! The installers busted their backsides. The LVT guys were here a few days to prep (as we had flooring under flooring, and uneven underlayment). They did everything I asked of them and also presented me with options throughout the process. Because of this, I know that down the road if I change out this new flooring, the process will be easier. Very happy! They were also super clean and respectful of my home. The carpet installers were amazing! My dumb self made an error (couldn't find the remnants after install) and my word they were nice about it. (They were literally right in front of my eyes in the basement and for some reason, I couldn't see them. I felt so dumb. lol) The carpet looks amazing too! I just keep using that word---amazing. All in all, I had... you guessed it, an AMAZING experience with CarpetLand!

We had a waterline leak on June 12th, and the kitchen flooring was torn up. In mid July after…read moreeverything dried CarpetLand scheduled August 6th to install the sheet vinyl. My wife hit the ceiling...she had a very hard time in her wheelchair trying to roll over the floor's regular surface then up and down both 1/4 to 1/2 inch drop to the subfloor. Her complaint reached Joe, a corporate executive; he changed the date to July 31. David, Omar, and Scott did a most expert job of installing the complex pattern of the floor. The floor looks great! Thank you for your service. Bill Bellinger, Loves Park, IL

Big shout out to Rich and his team for a fine job done ! Replaced carpet with hardwood, looks…read morebeautiful. Efficient, on time and friendly.

Rich and Son do an amazing job. Their prices are more than reasonable. I've used them several times…read morefor my flooring needs. They are the best in Dekalb County. Sandra was very helpful with getting everything set up and ready. I will continue to use them for my future flooring needs. I highly recommend Cortland Flooring. Thank you, seriously amazing work!

This is just my anecdote, but take from it what you will. They botched an install of flooring then…read morewouldn't refund the money or replace at cost. Better hope your install doesn't run into trouble or you'll end up having to take these guys to court.

Excellent work. Refinished adjacent wood to match perfectly. Spend the extra for dust collection,…read morethere was hardly any dust. Thank you Family Flooring America.

I recently had my floors completed with Family Flooring America and they were spectacular! Ann was…read moreexcellent to work with and I have already recommended her to several friends for their future projects. She has excellent communication follow up and really helped us to get what we were looking for in a floor. Ann has tons of experience to share and definitely worth the drive to their show room. If you have the opportunity to pick the install team, I can't recommend Angel enough! He was our install lead and did above and beyond in my opinion for an install. He ensured the team did top notch clean up every night and put as much of the house back to normal each night to ensure it was livable. Angel even mocked up suggestions for us to pick for transitions and had excellent ideas from his 20 years of experience. Overall, I would highly recommend this company and will only work with them moving forward for flooring needs.

Donald did an amazing job with cleaning my carpets. I was very concerned if he was going to be able…read moreto get some paint spots out of the carpet but he got them out with no problem. This is my second time using this company and I'm very pleased with them!

I called ServiceMaster for HVAC duct cleaning after I had a water leak which damaged the flooring…read moreand fiberglass insulation in my home. Phil and Roberto arrived on time, and after a brief discussion about my needs, started to work. Both men were very courteous and respectful of my property, and made every effort to make sure that the job was done to my satisfaction. One thing that I appreciated is that they were not rushing to complete the job and leave, instead they were intent on learning how the floor registers were connected to to the trunk lines in order to do the best job. Another plus is that all of the vacuuming equipment was kept outside of the home to ensure none of the dust particles remembered the house. Service Master did a great job, my only regret is that I didn't contact them sooner when I had the initial water damage.