My husband and I live in a remote part of Alaska and expended considerable effort to dine at Gumbo House. Unfortunately, our meal was not worth the effort. When we swing through Anchorage, our time is short and our transportation is often limited. Coupled with this is that Gumbo House is wrapped up in some sort of mess with Restaurant.com in which we are not sure who is to blame.
Our Gumbo House odyssey started in July in which we exchanged a restaurant.com certificate for one at the south Anchorage location of Gumbo House. When we pulled up to that location, there was a sign on the door that they were permanently closed. We were surprised by this because there was no indication of this on: A) restaurant.com B) yelp C) Gumbo House's website (yes, I had looked at all three). We did not feel like driving downtown at that time so we planned to try again on this August trip.
Which brings us to the present day. We exchanged the south Anchorage restaurant.com certificate for the downtown Gumbo House location. We had a rental car and drove downtown, parking in the free 2 hour parking south of the park strip, and enjoyed a walk first. Gumbo House is in a real house. We both really like the little old houses in downtown and south addition and appreciate that Gumbo House has kept the house intact. The inside is very cute as well, with creative painting of music notes and Cajun scenes. The host/server allowed us to sit where we wanted and we chose a little room with no one else in it. The environment is probably the only thing we liked about this restaurant.
Our restaurant.com certificate required that we purchase $50 in one sitting, so we had gone planning to get lots of leftovers. We have used restaurant.com certificates in Anchorage at several other places and never had a problem, but since we planned to order leftovers, we decided to show the certificate to the server before we ordered. He immediately said "You've been scammed, we don't accept those." We explained that we bought it blah blah blah and he said that he would get in trouble with his boss if he accepted it. He indicated that this has happened quite a few times with many customers going back some time. Hmm. We asked for a minute to re-group. I would have left at that point, but my husband really wanted to try it. So we scaled back our order and placed it. The food arrived a few minutes later.
The first item out was the caesar salad. While huge, it was underwhelming visually. It was a giant bowl of romaine so pale it looked like iceberg. It was scattered with parmesan and croutons and came with a side cup of their housemade dressing. It was very bland and we uncharacteristically did not finish it. My husband took the leftovers to go, and even more uncharacteristically never ate it.
The second item was a cup of oyster gumbo. This was totally blah. To me it even had an off taste and was pretty icky.
Finally came the calamari po'boy with coleslaw. Po'boys come with a choice of potato salad, fries, or coleslaw. The coleslaw was meh. Some of the cabbage was limp and it lacked flavor. The sandwich was decent. The calamari was very good; the bread was nothing special (not stale but not fresh-tasting). It was vastly improved with the addition of hot sauce. They provided two Louisiana-made hot sauces on the table and we tried them both, preferring the one with habanero in it.
We were antsy for the check. It took us a bit to find the server again, but he gave us a $10 discount of our bill because of the certificate problem. He talked at length about other customers having problems bringing them in and literally not having the money to pay for their food.
When we left, I looked up this restaurant.com issue and it appears that the Better Business Bureau has a lot of problems with their business practices. But I can't help but think that if Gumbo House has had so many problems with them, can't they have done something to get their name off their website? Or put a warning on their website stating, "We do not accept restaurant.com certificates" or something. I can't help but feeling that the owner is leaving this problem to the servers to deal with, which is a bum deal for everyone.
We debated between 2 and 3 stars. The food is awful in my book and ranked about a 1 star. The place is cute, which brings it up a bit. The server gave us a discount, but otherwise we just felt like they don't really have their act together. read more