My family and I have been patients of Green Street Dental "GSD" for nearly 6 years. A few years back the practice was sold and my family and I continued to see the new doc, Dr. Julie Gum.
Every six months when I would go in for a cleaning I was told "you should really have those front teeth fixed". My front teeth were beautiful but "bonded" and they keep telling me that I would be much better off with porcelain crowns instead of the "old bonding".
For YEARS I kept declining to have anything done, because, frankly, my teeth were beautiful. Very white, beautifully shaped, and I always received compliments on my smile.
Eventually I relented to their constant suggestion to have crowns installed. I was very apprehensive, I mean, we're talking about my two front teeth! GSD assured me they would be beautiful. They also assured me that my insurance would cover the procedure. The never, once, told me that there would be limitations to the use of my two front teeth if I went through with the procedure.
Sadly, I am very unhappy with the results. My gums still haven't healed 6 months after the procedure. I was horrified to learn literally sitting in the chair immediately following the procedure that there were many limitations with the "new teeth" such as never being able to bite into an apple or eat corn on the cob again. Chicken wings? Nope, not those either. And then, on top off all the unease I have at having to change my lifestyle to accommodate the crowns, a few months later, I get a bill for roughly $1300! (remember, if you please, they told me this was a covered procedure)
I immediately called the office and they told me they'd look into it. I didn't hear anything for a few months and then I received another bill... At that time, I wrote a detailed, professionally worded, letter expressing my concerns.
Their response? Dr. Gum sent a certified letter telling us that we were no longer welcome as patients at the practice and needed to seek dental care elsewhere! The only "good" thing to come of it was they wrote off the bill, but to be clear, I think they were worried about a lawsuit.
To be honest, I was shocked. I mean...
A PROFESSIONAL would have tried to fix whatever issues I was having.
A PROFESSIONAL would have apologized that I wasn't happy that the crowns were not performing "as advertised" and offered to see what they could do to "make it right".
A PROFESSIONAL doesn't just say, oh, sorry I lost your trust, so you need to seek care elsewhere.
I am extremely disappointed with Dr. Gum and the GSD staff. After being a patient for 6 years, they simply dropped me and my family rather than trying to correct the problem they created. Maybe I'm better off seeking dental care elsewhere, but I feel it's important to let others know of my experience and the lack of care and professionalism exhibited by GSD. read more