I used to work for preferred travel of Naples. I have a degree in travel and a lot of experience…read more There are several reasons why you should stay away from preferred travel there so many other employers out there who will treat you a lot better I can't believe the way I was treated. I was told that we are allowed to call the cruise lines to book our customers and to confirm anything that needs to be confirmed naturally that's the way things are done. ummmm duh...yes thats what agents do call the crusie lines...I WAS scolded for having had called the cruise lines to confirm stuff for my customers really? I was told that I was making the cruise line you look bad because I was calling to confirm stuff my customers.. the owner of preferred has no clue what she's doing. But not preferred travel of Naples they slandered me and defamed me behind my back to the cruise agencies and several of my customers I should have sued for damages but I never did.. I will not be pursuing anything legal but I just wanted everyone to know the stay away from this place they are bad news There are so many other agencies out there to deal with...STAY AWAY!!!

I can't express how great the service is at Preferred Travel of Naples. Kit Mathews is our travel…read moreagent, and goes beyond what's expected of an agent! Over the years we have had situations arise that Kit immediately stepped in and saved the day. I have been associated with many travel agencies over the years, and Preferred Travel is simply the best!

I traveled as a single to Sicily and Malta in September of 2019 with 13 others including the owners…read moreof this travel agency. It was an excellent trip and fortunately our group of fourteen was compatible and interesting. The ten day itinerary was packed full of beautiful and interesting locations including cathedrals, ruins, fishing villages, vineyards and several UNESCO World Heritage Sites. We hit all eight regions of Sicily during our tour which began in Palermo. We explored the area around and in the capital city including Monreale and Erice. Leaving Palermo we traveled in a large tour bus with a local guide from Catania who was with us throughout the tour and spoke very good English. Globus was the carrier. The bus was perfect for our group of 14 with plenty of room to move around. We traveled along the western side of Sicily to Marsala, Trapani, then south to the Menfi region where we visited Azienda Agricola Barbera vineyard and winery. We visited the Valley of Temples in Agrigento, then on to Ragusa, Modica, Syracuse, Catania, Savaca and Mt. Etna. I highly recommend taking a trip with Karen and Frank. They really make it memorable.

I'd like to take a few minutes to comment on our recent vacation arranged through Quinn Panzer…read moreTravel of Dream Vacations. We have traveled several times with them and have never been disappointed ... this time was no exception! We sailed the "Ancient Trade Routes" tour of Azamara Cruise Lines (Singapore to Dubai) in which Dream Vacations orchestrated our pre and post cruise extensions that greatly enhanced our overall experience. Their attention to detail (from our past experiences), allowed us to be confident we were going to have another great experience. Indeed, we did. They were also instrumental in handling questions and concerns throughout the cruise. I recommend Quinn Panzer Dream Vacations to help plan anyone's next vacation without hesitation!

The attitude of Roy Ramsey and the way he treats people is an insult. He goes around yelling and…read moreinterfering in everyone's business. No wonder turnover is high and working there was one of the worst experiences I've ever had.

I booked a cruise on Regent Cruise line to Alaska using Cruise Planners, Naples Florida,agent…read moreCathy Christopher. Cruise planners advertised the cruise as "first class" all inclusive including first class travel. We booked this bucket list vacation and trusted cruise planners to make all the arrangements as this was what they advertised to do ( excursions, air travel transfers) . Unfortunately buyer beware, the excursions we booked were cancelled and were stuck taking 2nd and 3rd choices, we were unable to go on the first excursion to the glacier as this was reserved for I guess the real first class travelers, our first class airfare was 3 stops to get to Anchorage although there were plenty of flights that would have required 1 stop and then our flight was CANCELLED on the way home, we made our own flights using the American Airines ap as directed , we flew coach, and coukld not even sit with our spouses and then we were told ny CRUISE PLANNERS to submit our expenses to the cruise line REGENT CRUISE owned by NCL and they would refund our money, well this never happened Regent was refunded our airfare and will not give the payment back to us and said that we could have a $350 credit to a future cruise, horrible customer service by CRUISE PLANNERS AND REGENT CRUISE LINE NEVER NEVER USE either company

From the owner: Booking a vacation can be extremely stressful if you approach it the DIY way. With so much…read moreinformation available on the internet, you can literally spend hours in front of a computer jumping from one site to another searching for the best vacation to only end up frustrated with more unanswered questions. Travelers can save time, money and a whole lot of headaches by using a travel advisor. Cruise Planners travel advisors can provide everything you need to book a perfect vacation: packing necessities, various modes of transportation, early booking discounts, special fares, hotel deals and most importantly be your personal advocate. From cruises and resorts to land tours and completely packaged vacations, we specialize in all types of travel and will create an unforgettable vacation just for you. Travel is our passion. Let us do the work for you.

I am very disappointed....Today on May 23d 2022 at 10 am my husband called the agency and it went…read morestraight to voice mail to Jen. He left a message but she she never called back,. Then I called her at 2 pm, also had to leave a voice mail and she never called back.... Well, I'd rather use another agency, hopefully it'll be more reliable.... I simply lost a day dealing with Jen Mitchell Travel.

I actually found Jen on Yelp. I had never used a travel agent as I always made my own…read morearrangements. However, I wanted to take my number one bucket list trip to Africa and felt that I needed help. How fortunate I was to find Jen! She is not only knowledgeable but very responsive and caring. She was with me every step of the way even while on my trip. She made invaluable suggestions to insure my peace of mind, as I am a solo female traveler. Her arrangements were flawless, making for a perfect trip. I am so grateful that I found Jen and will always consult her before any trip in the future. She is amazing!