It's a huge store to walk around, and there was a lot of people since it was big sales day when I went. The escalators were broken that day, and walking up and down them can make one feel unsteady. Found a couple of nice clothes, but the first bunch I saw didn't have appealing designs. read more

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They outright lied and told us we could return or exchange an item we bought online (it was too small) by coming in to the store at the Citadel. Now we kicking ourselves for not writing down the name of the employee we spoke to! The store "manager" offered us a pathetic 10% off of anything in the store for the inconvenience they caused us. What an insult! I would never go back now, even for a free item! read more

Samuel greeted me as soon as I walked in to the store and offered assistance if needed. I asked about a size for a pair of heel booties and was quick to call and get them for me to try on. I was happy with the fit and extremely happy with his service, very friendly and attentive. I will be coming back soon for another pair :) read more

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My sister was here yesterday. One of the employees (short, chubby, shoulder length blonde) was rude to her. Her attitude was someone who has a big chip on their shoulders. It's management's responsibility to hire nice, friendly people in sales. If you hate your job, just quit!!! I used to be in sales and I I know a thing or two about customer service. If you can't learn to enjoy being in sales... GTFO... read more

Came here at 8:50 and they were closed!! These people can't even do their jobs and stay open. They have no courtesy over their clients needs. Worst store ever read more

Anna provide great service She complimented us and recommended spectacular options and gave us lot of tips about proper color coordination read more

Come here if you want to be followed around. As soon as I walked in 3 members of the store were watching my every move like if I was going to steal. Even heard one of them say "don't loose sight of him" terrible way to treat customers. Taking my business else where. read more

My sister was excited to buy a cute bag which was around $60 and they bagged it in this "thank you" plastic bag as if it was our takeout food Lmaoo. My family couldn't believe this lol. I'll just keep visiting the other Guess store in the mall instead of this store. Service wasn't great but okay... read more

Guess Citadel Outlet Accessory Store - My sister was excited to buy a cute bag which was around $60 and they bagged it in this "thank you" plastic bag - Shoe Stores Near Me - Commerce, California

One star only because zero is not an option. Sales people act like every person in there is a criminal trying to steal...... please show some class, if that's possible!!!! If you're waiting for someone by the changing room they have a person folding the same stack of clothes over and over keeping an eye on you, if your trying a like a jacket on there's someone watching you. I'm sure every item of clothing there has a security tag on it so settle down guess employees.....settle down. They act like they are working in a Louis Vuitton store ha ha ha . Boys and girls you sell $25.00 shirts not $2,500. Lol give someone a little "power" and they act all hard. Guess employees you guys are all a joke to me and the store should pay you more than minimum wage for all your "loss prevention" skills. By the looks of all of you, you all should be checked on your way out for stealing....... I'm just saying ;) Seriously PATHETIC read more

Treating customers like criminals is a bad business model. My nephew recently visited this location which is an avid GUESS Retail Store Shopper. So much that he's elected to have a credit card through their company. Upon his recent visit interacting with a female store associate by the name of Cassandra; he was accused of shoplifting by the actions of this associate toward him. Repeatedly asking him to check his bags, following him around the store among other things. When it was discovered he did not steal anything; she proceeded to barrade and lecture him about the stores policies on shoplifters, etc. I am utterly appalled and infuriated about the mere lack of service in addition to accusatory actions this stores representatives feel is appropriate to deter theft. If Cassandra would like to join NCIS, or The Federal Bureau Agency; I believe her investigative skills and suspicious nature of people would be more suitable in this environment. However, to proceed in a retail store environment with this type of mentality and/or lack of customer service training is not only bad for business but appaling to the stores brand and organizational culture. Note, the behavior of one representative can ruin business for one, maybe several customers; including myself (which typically does not shop here anyways). I will be submitting my complaints to the BBB as well as GUESS Corporate about this incident; and quite frankly after reading several reviews in Yelp about this particular location; looks like this is a general practice to treat all customers this way. Friendly reminder for those representatives reading this review: it is unfortunate that shoppers are still stealing in 2019; however, to treat all customers as criminals before actual customers is uncalled for and not an appropriate way to conduct business. Retail Store Representatives are employed to sale retail, not "police" customers, or provide in-store litigations; I believe in most store policies I presume it states to not challenge nor contest shoplifters for safety reasons of store employees; so unless your employees are packing heat I'd re-evaluate that policy. 1 star has been given to this review; only because theres not an option for "no stars". Sincerley, Concerned and Prior Customer read more

I came here to return two items for around $60, and it was the most unpleasant experience ever with Guess. The store associate gave me cash of $30. I asked why was it cash? I bought it with my credit card. I also returned $60, why do I only get back $30? He said, "oh sorry my mistake." He tried to fix it and asked the manager to come over. The store manager came over, and said, "This is a jumpsuit. You cannot return it for sanitary reason." I said, "I wasn't aware. When I bought it. No one told me I cannot return it?" She said, "It's for sanitary reason. If I were to return this and had something (disease) and you bought it. What would you feel?" In a very aggressive tone. I was completely in shock, because I felt extremely disgusted. Then after a while, the manager said, "The register cannot accept the return to credit card. You should take the cash." At this point, I'm already too fed up with everything, so I left. I wanted to write this review to expose how absurd the manager of this Guess store is. First of all, she is incapable of fixing a return. Secondly, her poor attitude is beyond words to describe. How on earth is a manager here to piss off a guest and not even solving any problems? As a loyal customer of Guess, I am extremely disappointed with this customer service, and I would strongly suggest firing this manager. This incident happened at around 2:30 pm on Apr 27. read more

AVOID THIS STORE I wish I could give 0 star. Super rude cashier with the worst customer service. The most unprofessional manager ( blond girl) i have ever seen in my life. read more

New wallet to match my purse backpack and phone snitches! I like Guess products, they have some cute stuff for decent prices. read more

Guess Citadel Outlet Accessory Store - Thank you boyfriend! - Shoe Stores Near Me - Commerce, California

Cashier number 333221 was rude. If she was having a bad day she should have called off work. She had no customer service what so ever. She was avoiding my questions and kept talking to the associate next to her. Will not be shopping there again.! read more

Absolutely terrible customer service. I had bought a pair of shoes that I needed to return as I found a nicer pair somewhere else. I tried to return them and expected the total to go back on my credit card or at least cash would have been fine. They said they couldn't do that. Okay, cool I'll take some store credit then? They said no to that as well. They told me that I HAD to find something else in the store that was the same EXACT PRICE so that I could exchange my shoes for something else. Please tell me how I'm supposed to find a product that was the *same exact price* as the shoes I had bought and couldn't even be a dollar more or less. How unnecessarily rude and uncooperative is that? I understand not giving me cash or putting it back on my card but you couldn't at least give me store credit? It's like they're trying to hold me hostage to their products. I had to run around the store looking for something that was the same exact price as my item and now I'm stuck with a wallet that I don't want. I'm not one to name names but Augustine, you were extremely unprofessional with the way you handled the situation. This whole situation has left a bad taste in my mouth.. I honestly expected much better out of Guess but needless to say I'm disappointed. Don't waste your time here . read more

My friend and I visit this store on 11/17/2023 at 6:20pm and have never receive treatment like this before in any other place. The fitting rooms were close and when asked why the employee said because they are under staffed. Three employees were chatting away while folding shirts. How you can say you closed fitting rooms because your "understaffed " and have 3 employees talking about their weekend and the manager is in the conversation. I really like some boots and there was no one there to help me get me the size I wanted. As I make my way to the cashier, cashier asked me " did you find everything okay"? And I said "no", no one helped me get a shoe and fitting rooms are close (the close store at 9pm ) .Cashier was extremely disrespectful to me and started to curse. All the employees are extremely disrespectful and unprofessional. Do not visit this location , manager didn't apology and no one tried to make the situation better. Guess in Citadel outlet has the worse customer service ever!!!!!!! Don't waste your time or your money here. Manager Patricia Cardenas. Email pcardenas@guess.com read more

This is the worst guess to shop at. DONT SHOP HERE AND AVOID THIS STORE! First the cashier was super rude. They charge me extra and was giving me attitude about it and did not want to fix the problem. Then the cashier stole my card and did not give it to me back. They then went to Coach and Armani Exchange to shop and use my credit card! The people who works here are Thefts. We came and talk to the manager and they did nothing about it. He said that he saw someone on camera take my credit card, but there was no one In the store when I was shopping only but 3 employees. Be careful with the workers at this store. They are thefts and they are working together. They give attitude when they are wrong and was just laughing at the situation. Look at there yelp they have nothing but bad 1 star reviews. They all need to be fired. I am calling corporate and going to report them. read more

Manager Chantelle and store associate Joanna made my day today! Came in with a difficult return and they made it vary simple and found what I needed thanks again girls! read more

The worst service since i came back shopping. I came looking for a gift for a friend . As i was talking to my friend about the shoes i had a representative who was wearing jeans and a white top to check on my mask.. how about also ask me if I need assistance because after all it's still a store. So she never did ask and thats a bad start. Then when i was looking around no one ever came around to help. So i had to go ask for help, literally almost no one in the store shopping. Afterwards it was the same girl, she just seemed like she didn't want to be there. After I bought a pair of shoes I was leaving she was close to the entrance did not acknowledge me as a customer. For this I will never come back I will do it online. It's awful because i could do it online but I prefer them to have a job. But its not worth the effort i guess this pandemic made things change im customer service read more

Recently went with my mother. She was looking at the jeans and the male employee that works there just come out of the no where in a very rude was grabs/snatches the jeans from the table without saying excuses me. Very bad customer service as well read more

This place is a shitty place to shop and a shitty place to work at. So I worked here for many years ranging from 2012 and on. When I worked there I was written up for "putting shoes in the wrong order of sizes" in the back(did it twice supposedly) and I was treated so badly in front of customers and associates when I made mistakes (especially by this other girl who had the nastiest acne, forgot her name) theres never a good reason to not treat someone with respect even if they mess up. , even if its repeatedly. So I got into it with other associates over sales so many times and it's because they really put a lot of pressure and they cut hours drastically if you dont make sales instead of training their associates and giving positive feedback like most of my managers after did. I recently went shopping here so that's why I'm leaving a review now, because despite being lectured and talked down to by management and other associates about certain mistakes it really seems silly to me that their management cant deliver good customer service worth shit. I asked to see a watch they literally told me that I need to wait to see it because someone needs to "stand with me," because they had multiple people seeing watches already. That's not something you say, even if loss prevention is priority, you imply to the customer that you think they might steal. That being said the facial expressions and body language was inappropriate and it's hard to really shake the bad vibes after that. Maybe you guys dont like your jobs, maybe you need more support from Hr, I'm not sure. I do know your people skills suck though. Learn to be kind to other associates and customers in general even if they're rude first and dont let that change how you approach people for the rest of the day. Just some advice. read more

Check the prices of the items you're buying and especially the total price when it has discounts. My aunts and I were here last Saturday and as soon as they were paying a SALE ITEM they charged her for more than the price of the item on sale lol they are SCAMMING PEOPLE they did it to two of my aunts in different transactions manager or OWNER of this store should check on their associates they are scamming customers really disappointing. read more

I bought something then i asked the cashier the price she told me a good price then it wasn't the real prince, end of story I don't think ill be shopping there again read more

04-26-19 Harassment complaint regarding Carlos one the assistant managers, so thankful for CHANTEL to professionally deal with Carlos treating me so horribly. she is truly so professional in every way and a good person. Carlos couldn't have been more rude to me nor more aggressive, I had to ask Chantel to make that man leave and even she could see how upset at me he was and how flustered his face was. I have PTSD and wanted to be in the dressing room with my mom and the ASSISTANT MANAGER Carlos banged on the door aggressively and scared me, then with an irritated tone said only 1 adult allowed, he had a horrible vibe and clearly was upset I was in there with my mother, and I am very sick. I left my moms dressing room and closed the door and I could tell he was rude and upset by the tone of his voice and I said I would like to speak to Chantel the other assistant manager and he again Aggressively and rudely said "there's only one person allowed" and interrupted me and was so rude to me, I asked Chantel to please make him leave twice because he was beyond rude to me with a bad attitude and I am so sick and finally after Chantel asked him to leave, he finally left us. No assistant manager has ever treated me so rudely or scared me like Carlos. He had the WORST ATTITUDE and still was so rude to me even when I wasn't even in my mothers dressing room anymore. Carlos is the most RUDE, and UNPROFESSIONAL assistant managers I've ever seen. Worst experience with any assistant manager and he couldn't have been more rude to me. Worst customer service I've ever experienced, I felt harassed! read more

I love outlet shopping, especially at GUESS. Great selection and customer service; especially from Vince (or Victor... I forgot his name... But thank you for your assistance). read more

I had a really bad experience in this store, I'm a huge guess fan!!! Their prices are amazing!!! How ever my review is based on the customer service. When I walk in the girls greet me as usual I continued walking and they offer their help however I didn't need it at the moment so I politely said no thanks, I continue looking in the accessories area and one of the associates was talking to a client that apparently was an ex associate I continue checking into the jewelry then my phone ring, i open my purse and in the mid time I left the bracelet I was caring it in the shield the associate that was talking to the client look at me and she is like you want me to hold you that ? In the Register I'm like sure! And them she ask for my name, Then while I keep looking at the jewelry she continue asking a soon as I grab any item the same question it bothers me because she stayed there the whole time while i was checking The jewerly !!! I was so irritated!!!! Because as I continue shopping I saw 2 mall securities or officers coming in with the store manager they stand behind me like "checking the store" . I finish looking that and continue with my shopping but I can feel how the security or officer would look at me I really feel uncomfortable and decided to pay and leave by the end I got one more accessories and the same associate ask me you want me to hold it for you? I'm like you know what I'm just going to pay she is like ok! I go to the register and there's 3 girls just looking at me I pay and left! I totally understand that the Job of an associate is to take care of their clients and prevent shoplifters but I never did anything that can make me look like a possible shoplifter I'm really dissapointed about the customer service of this store. I love guess is a great store but don't think I would be back soon in this location or at least no with my purse read more