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Guardian Computer

3.7 (3 reviews)
Closed 9:30 am - 5:30 pm

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Computer Ahnex - Broken computer after telling me they fixed it

Computer Ahnex

(55 reviews)

Koreatown

I was scammed here out of hundreds of dollars by the owner. Came in with random shutoffs for my…read morecomputer and they said all my parts were bad and old and that I needed to replace it, so I did, including the CPU, motherboard, fan, and power supply. It was a lot of money but I needed it working ASAP so I left it with them. It turns out they replaced my old 3700x CPU with a worse one 5500, so I called and asked them to replace it and give me back my old CPU (which by the way wasn't broken and worked fine). So i returned and the owner Robert said he would replace the CPU and the fan for free over the phone. And when I got there a week later, he said he can't honor that and that he needs to charge me 65 to install the fan (which I tried myself later at home and did it in 10 minutes?????). And then later told me when I came back that it was shutting off randomly, and they couldn't figure out the issue and made me wait the whole day, said it might be the RAM, the motherboard, whatever. Got me to buy extra RAM for $300 and a more expensive ASUS PRO motherboard used for $320 (im thinking they overcharged me for this too cuz these were all used parts). And at the end they seemingly got it to work but my pc was still broken when I got back home. Kept shutting off. They charged me $422.50 for 6.5 hours of labor of after seemingly telling me they can switch out the cpu. At this point theyve grossly overcharged me for literally everything, and never fixed my computer. Made me waste the whole day sitting and waiting, and I have a feeling either they don't know what they're doing or they will inflate and complicate stuff to suck more money out of you. I needed my pc working so I opened it back up and fixed it myself. It really wasn't as hard as they were claiming. I replaced the cpu with the old one they tried to keep saying it was broken and it was working. It literally didn't take more than an hour. They are predatory scammers and they will inflate the job so they can get more money out of you. I have asked for a refund because the repairs werent done. I haven't heard back. I will never return to this predatory scamming shop.

Stopped by for the first time to get me and my girlfriend's gaming PCs fixed up. Both were totally…read moreout of storage and had a few other gremlins under the hood. The team here? Absolute legends. Super patient, really took the time to chat with us, figure out what was going on, and give honest, helpful advice (no upselling nonsense, which we really appreciated). We showed up a little under two hours before closing and asked if there was any chance they could get everything done that same day because we had big gaming plans that night! Despite the clock ticking and a steady stream of customers, they somehow managed to take care of us completely. They even stayed almost an hour after closing just to wrap everything up and make sure our PCs were running like new. No rush, no pressure, and no extra fees. Just awesome service. Everyone was super friendly and easy to talk to. They even cleaned out all the dust bunnies inside our towers, bonus points for that! After the repairs, both PCs are running faster, smoother, and better than ever. Safe to say, we're officially fans. We'll definitely be coming back!

Guardian Computer - itservices - Updated May 2026

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