I've always known Valvoline Instant Oil Change as the place where you pull up, wait in your car for…read morea few minutes to get a speedy oil change, and then off you go. That's what Valvoline used to be. Now, it's nothing short of a gamble as to how long your wait will be as you sit behind what is essentially someone else's auto dealership service visit. The Valvoline wait problem is real. 45+ minute wait for a single oil change - it's inexcusable. It's easy to think this location's technicians are either incredibly slow, selling too much - or both. I really believe though that this is a situation in which Valvoline, Inc. can't get its branding and workflow right and that locations like this are at the mercy of having to sell more services for profit while in the process sacrificing the speed Valvoline promises as a brand. It makes sense: Offer an 18-point service check, find other vehicle issues, and upsell. But that's not who you've been as a brand, and continue to promote yourself to be, Valvoline. The name of your location is, "Valvoline Instant Oil Change." So you make more money with more repair services and I'm all for getting work done so I'm safe behind the wheel - but that's not why I go to Valvoline. I go there to get an oil change quickly and get out. There is no reason why I should choose Valvoline for extended service repairs like flushes given that auto dealers and other auto repair shops have stepped up their waiting areas with more comfort and amenities. In the amount of time it took yesterday to get my oil change at Valvoline sitting in my car, I could have booked online with my auto dealer and gotten multiple things fixed while relaxing comfortably in its waiting area with coffee and snacks, or working on my computer being productive with high-speed internet. I still need some other service done according to my Valvoline check but after the wait for the oil change and then the service itself, I had no interest. The guy in front of me got an oil change, new filter, and, lo and behold, there was something wrong with his gas tank knob! I hope they got as much money from him as they could while the rest of us waited and waited and waited. Michael, my service technician, acknowledged the wait, but didn't apologize for it, nor did he offer any make-good. I'm sure that's because he didn't think there was anything wrong - it was just busy. That is the problem: His job is to sell and fix no matter how long it takes. Hopefully, the Valvoline bosses above him will stop getting their wires crossed and help him do a better job of that with branding, and workflow and logistical changes. Soon - if not instantly. Also..how did an oil change in general go from $19.99 to $80 in, like, 5 minutes?

First time here! No wonder they're so busy! I stopped in for an oil change and Michael greeted me…read morewith the warmest smile despite being so darn full. It was past 6:00 PM and these gentlemen did not turn me away. These guys were working hard! It was hot and the day had been long but they were still in good spirits working the thing. I got a coupon with my oil change and I went on my merry way. Jordan and Michael made sure to explain what they were doing so this was money well spent! I'd come back any day! I'm just glad they were kind and not grumpy! They really take pride in what they do. Thank you Michael and Jordan !!

This place is the go to for auto maintenance and service. Honest folk who will give you the best…read morebang for your buck work and services. My family and I have been coming here for years and have not had any bad experiences. If they aren't able to get you in they will let you know. All around good people.

Inspection...The people there really do care and are really fast & accurate. Feels like Family…read more Been going there every year with my Toyota Camry for inspections.

Damien is the secret to our being loyal clients for over 20 yrs…read more I recommend this location highly.

Very nice customer service very friendl, got my car fixed at a reasonable price clean and…read more efficient on time happy with there work will definitely recommend friends and family.

as a woman, i've had way too many experiences with being judged anytime i had to take my car in for…read moreservicing. This, unfortunately, has caused me to not take care of my car as much as I should. I finally took my car in to get serviced at this take 5 location back in January, Ashton was the one who helped me and Andrew was the secondary. I have to say, Ashton was super nice and made me feel comfortable enough to get my car serviced, they both treated me well and discussed things with me in both a professional, yet kind manner. The oil change was super quick, they got me in and out as fast as they could. I will definitely be coming back to this location. Ashton, thanks for taking such great care of me as a new customer!

I visited this location today for the first time. These young men are professional, friendly and…read moreinformative. I will definitely be back!

I had such a great experience with Stress-Free Auto Care. After taking my car to three different…read moreplaces, including Pep Boys and Meineke Car Care Center and dealing with rude service and feeling like no one truly cared about fixing the issue, I finally found a shop I can trust. From the beginning, the team at Stress-Free Auto Care was kind, responsive, honest, and professional. They actually listened to my concerns, kept me informed, and made me feel like they genuinely cared about both me and my car. They were able to fix my AC when other places couldn't, and the entire process was stress-free just like the name says. A special thank you to Allen for being so helpful throughout everything. His customer service was amazing and really made the experience even better. I highly recommend Stress-Free Auto Care to anyone looking for honest, trustworthy, and caring auto service!

Well I had a great experience there.i brought my own rotors and pads which changes the dynamic of…read morethe job but Allen worked with me and in the end I got a great deal The brakes are doing great,they did the whole car in less time than they expected and I got complimentary Lyft service home and back.

These guys always get the job done quick and with high quality. They let you know what's going on…read morewith your car in detail and will always have a solution for it. They are great, I highly recommend!

Ricardo is very honest and extremely reliable. His prices are more than fair. He has fixed every…read morecar I've taken to him!

These guys are awesome, they under promise and over deliver. Make sure you use them next time you…read moreneed service.

Incredibly fast , super friendly service and very cheap , $18.50 . Efficient locationread more

They were honest with the issues I had with my vehicles. Brought my 2007 Tundra and they personally…read morewalked me thru to show me the issues and showed me the cost and that was 2 years ago. Now I'm bringing my sister's vehicle in and they did the same service, showed me the issues, visually saw the prices of the parts and calculated the labor. I've brought my 2025 Camry as well for quick tire services as well. They have been very efficient on time with me. Overall great service

Had new brake pads installed weeks later hearing lots of noise when braking. Took it back and owner…read moreblamed it on the brake pads, so I said ok pads are under warranty manufacturer wants you to show them the damage pads for warranty and that it's not poor installation/service. Owner redid the brakes and no noise but do have a deep scratches on one of my rotors. He likes to work fast and make too many mistakes. Owner was mad that he couldn't prove it was the brake pads and in fact it was his service that caused the problem/damage. I didn't have previous issues with the brakes just doing routine maintenance. Highly regret trusting this guy!!!

Went in for routine checkup with the oil change. Fast and straightforward. This is why I am writing…read morethis review. The staff let me know that my radiator had a crack. Video taped it for me to show me. Recommended that I fix the problem within a few weeks. Just had that work done at a great price for being loyal. I don't always get a price lower than competitors. I don't always have the most convenient situations. But, I have ALWAYS, and I mean ALWAYS have been treated extremely respectful, important, and appreciated, with the best work. Ray, Christian, and all the mechanics, a BIG Thank You and Blessings. Great Business!!!!!!!!

Visited the other day since my car needed an oil change. The service was straightforward and didn't…read moretake very long. Nothing unexpected came up, so I'd probably come back here next time.

Came over here because of my car was making a sound I have been trying to figure of the longest. He…read morewas able to tell me the problem and get it fixed and get my oil change done as well. Thank you for being such great people.

They told me to come by as soon as the open (I would recommend if you go see them) and they did my…read morebreaks and rotators for me. I initially thought I needed front and back done but they told me I only needed the front. I was in and out in the same day. It's also nice of them to tell me I didn't actually need all that I thought I did just to get more money from me.