Great parts team!…read more Randy was an awesome specialist and advisor. Right part at the right price Randy, keep up the good work

In 25 years of driving, I have never written a bad review for a service center. I have never been…read morelied to nor experienced disrespect like I did here. Price Leblanc Toyota and specifically Brandi in the service department has changed that. As a first time Tacoma owner I was excited to be part of the Toyota team. I was also amazed how beautiful Price Leblanc is. There is even a restaurant on site. I dropped off my tacoma and met with Brandi to recalibrate my tire sensors and troubleshoot my door lock motion sensor not working. I informed Brandi that I added lights with two plug and play wire harnesses that can be unplugged if necessary and that I would reinstall the two wire harnesses after the troubleshooting. This should have been a very simple job. Over the next 6 and a half hours of my truck being there, I was told that the new wires could not be located, that permanent modifications had been made, I was hung up on by brandi, that 6.5 hours was not enough. When I realized I was going to be charged more, I quickly demanded that they stop so I can bring my truck elsewhere as I was already lied to about anything being permanently modified. Upon arrival, I was informed that they magically found a bad wire at the last second. I just wanted to pay my $200 troubleshooting fee and leave. This is where things took a nutty turn. Here is the email proof that I was lied to. The next day I emailed Brandi for the part number on MY Vehicle...after Paying for a Diagnostic. Can't make this up....She said MY part number was proprietary. Since then I brought my truck elsewhere and the bad wire was located in under an hour... for $140. I will never go back to Price Leblanc, not even for free service.

I've always been impressed with Gerry Lane's service center and how helpful they were with my 2003…read moreSaturn Vue. When it came time to buy a new car, the sales team has not let me down. They were friendly and knowledgeable and did not pressure me into buying, rather they really seemed to care about my budget and my needs and finding the right car for me. The buying experience was easy and pleasant. As the car wash was already closed by the time I'd purchased my car, I was supposed to come back to get my new car detailed, as well as get the required inspection sticker. When I returned the following Saturday, I was informed that my salesperson had left Gerry Lane..and the car wash was closed. Joshua Tilley quickly stepped in to help me finalize some remaining paperwork and arranged an appointment and a loaner car for me to get to and from work while they detailed my car and got the state inspection sticker. As impressed as I was with Gerry Lane before, this impressed me further and demonstrated that the Gerry Lane team cares about the customer more after the sale and has a true commitment to customer service. I will recommend Gerry Lane to anyone looking for a new vehicle and plan on purchasing any future vehicles from them only.

On March 2, 2026, I wrecked my vehicle and brought it to Gerry Lane Cadillac because other repair…read moreshops told us they did not have the equipment needed to repair such a new vehicle. We trusted the dealership to have the proper tools and expertise and were initially told the repairs would take approximately one month. It is now September 26, 2026. Nearly seven months later, this experience has been extremely frustrating. Communication has been poor, deadlines have repeatedly passed, and at times no one could even locate our vehicle in their system. Our contact information--including our name, phone number, and email--was entered incorrectly, and we were repeatedly addressed by the wrong name. Eventually, one employee had to conduct a deeper search simply to locate our information. I made countless calls and sent numerous texts trying to get answers. Weeks would pass between meaningful updates, often ending with a generic "have a nice day" while I was still without my vehicle. I was assured a rental by the owner but did not receive the promised follow-up. During this time, I have had to rent four different vehicles and borrow another vehicle that broke down twice on the highway while my children were with me. The prolonged repair process has created significant financial and personal hardship for my family. Then, last night, I finally received an automated link stating that my vehicle was ready. There was no personal phone call after nearly seven months. To make matters worse, the notification displayed our name prominently in all capital letters--and badly misspelled. Either our correct information had been changed back to the incorrect name, or their system still had not been properly updated. After months of repeatedly trying to correct our contact information, seeing our name wrong yet again felt like a final slap in the face. I understand that collision repairs can encounter delays. What I cannot understand is the lack of communication, accountability, organization, and concern shown throughout this process. A repair originally estimated at approximately one month has consumed nearly seven months of our lives. After this experience, I will not do business with Gerry Lane Cadillac or collision again. Lesson learned.

I bought a brand new expedition max last year. Almost immediately I started smelling mold in the…read morevent with heat & air. Kept going for about 6 months thinking it was just a little mildew. I got really sick. Went to specialist. Got injections. I am a nurse. Can't afford to be sick. They finally took it in and "flushed" the system. How do I know? They didn't even change the in cab filter. WHY NOT?? it was full of mold too. I'm very dissatisfied. I bought about 4-5 cars in the last 5 years. Now I have to find out what this mold did to my lungs. NEVER AGAIN. BEWARE WHAT U BUY. there are reasons Ford is at the bottom.

If you need your Ford serviced, I do not suggest you go to Hollingsworth Richards Ford. I had an…read moreappointment to drop my vehicle off last Wednesday for them to check a noise I had been hearing coming from my back passenger side of my Explorer. I told them specifically where I heard the noise coming from and what I thought it was (a possible loose cover). They had my vehicle for 5 days and they could not duplicate the noise, and claimed they checked the cover and didn't notice it was loose. I asked them to please have someone else drive it because the noise is 100% there and that cover definitely was moving too much. They had someone else drive it and look at it, but still could not find anything wrong. I got it home and crawled under my own car to inspect. Guess what I found?! The cover under my car (same cover I told them I thought the noise was coming from) was missing a washer and nut! It is now fixed, thanks to me, and no more noise! They absolutely did not check under my car or they would have noticed the cover hanging because of missing pieces.

Gwendolyn Galmon gwengalmon@yahoo.com…read more11-20-25 ALL STAR Toyota of Baton Rouge ATTN: Service Manager/General Manager 9150 Airline Hwy Baton Rouge, LA 70815 Subject: Concern Regarding Dry Rotted Tires and Safety Negligence Dear Whom, IT May Concern, I am writing to formally express my deep concern and disappointment regarding a recent visit to your service department. During the visit, I was informed by the team that the tires on my vehicle are dry rotted. The revelation was especially alarming, as your dealership is the only one that has serviced my vehicle since I purchased it. At no point on previous visits was I made aware of any issue regarding the condition of my tires, nor was any preventive maintenance or inspection record brought to my attention reading this matter. Upon learning of the tire condition, I expressed my concern for my personal safety and the safety of others on the road, especially given the serious risks posed by dry rotted tires--- including blowouts and loss of vehicle control. Despite voicing these valid concerns, I was denied a loaner or an alternative vehicle, and no reasonable solution was offered to ensure my safe mobility while the issue was being addressed. This response was both dismissive and unacceptable. As a loyal customer who has entrusted your dealership exclusively with the care and maintenance of my vehicle, I expected a significantly higher standard of accountability and service-----especially where safety is concerned. I am requesting the following: 1. A formal explanation of why the dry rot issues were not identified or communicated during pervious services. 2. A goodwill gesture to cover or significantly discount the cost of a tire replacement, given the negligence in prior inspections. 3. A reconsideration of providing a loaner vehicle or transportation assistance until the tires are safely replaced. If this matter is not resolved to my satisfaction, I will be forced to consider further steps, including filing a formal complaint with the manufacturer, Better Business Bureau (BBB), and other appropriate consumer protection agencies. I look forward to your prompt responses and resolution of this issue. You may contact me directly by email at gwengalmon@yahoo.com. Sincerely, Gwendolyn Galmon,MSW,RSW

Sold a car without Louisiana inspection sticker never said a word…read more When returned they were rude unhelpful and down right annoying. How can you sell cars without inspections or at least explain why you don't. Don't buy cars here!

If you own a Lexus, you know that it is a great vehicle, but comes at a price. In other words, you…read moreget what you pay for. My last experience here was with the service center. While there is a very accommodating and nice wait area, I left disappointed. My service visit was supposed to include a wash and vacuum. Well, they did something because the vehicle was wet, but there was no evidence of it being vacuumed. The exterior had smears of dirt. Honestly, I would have preferred that they skip the cleaning process rather than smear it around or pretend that they did something.

My "Maintenance Needed "message came on a few weeks back so I took my 2022 Lexus ES 350 for…read moreservice. I was previously sent a coupon from Price LeBlanc Lexus for an exclusive offer that includes: engine oil and filter change, complimentary multi-point inspection and a car wash for $99! I scheduled my service. When I arrived, Jonathan was unaware of any offers and asked to see my email, and I showed him so he "honored" the price for the service. I also asked that my car be checked as when backing up only, I would get a high pitch squeel when applying my brakes lightly to slow down. I asked and was told service would not be long so I waited. After OVER TWO hours, my car was brought around and the service tech took payment and handed me my paperwork. He did not review it with me and only stated that they could not replicate the squeeking noise. Why didn't they come ask me about it so I could try and replicate it? Which I can because it is still happening. I was also meeting with a TECH rep fter the service as I could not get android auto to load. After her telling me what to do, I went home and it still does not work. It was then that I noticed that the "FREE " Car wash also had not been done. I then reviewed my paperwork and saw that my break fluid level was noted in the RED. No where could I see if this was addressed so I called the Tech, Jonathan, and left a message for a return call. He never Returned my call. I then get a call from from another gentleman who left me a message asking about my "experience" and I returned his call, only to get the service Dept. voice mail, so I left yet ANOTHER message, again NO RETURN CALL. I called the main number and asked to speak to ANYONE in service who could answer my question only to be told that there was NO ONE available and I needed to leave yet ANOTHER Voice mail,. Surprise, No return call. I then get an email from a nice young lady (can't recall her name) and explained to her my situation. She was very polite and assured she would get the service manager to contact me as soon as possible, He never did. I then notice that my cars "Maintenance Needed soon" message was still popping up on my dash after the oil change. They obviously never reset it. Is'nt that NORMAL proceedure? I looked over my paperwork again and that is when I noticed (at the very bottom) it says "Deleted Operation" Wash, Dry and Vacuum. Um, why? So, I really DON'T know if they ACTUALLY changed my oil/filter. Don't know if they addressed the Break fluid issue and I obviously did not get the wash dry and vacuum. I have owned many Lexus vehicles mostly out of Charleston SC where I was treated like royalty. That was NOT my experience at Price LeBlanc Lexus. I won't be doing business with a company that does not value its clients. I am treated better at a Jiffy Lube!!

Consistently 5 star experiences at Royal Nissan! Meredith has been my service advisor a few times…read morenow and is always happy and quick to help, as well as thorough. She is so kind and professional! She always ensures I know what's going on with my car and breaks down pricing. All of the service team members are outstanding and take great care of my car, all in excellent timing. It never feels like I have to wait too long, and there is ample seating and vending/Keurig options. Highly recommend Royal Nissan!

Geralcoe with Royal Nissan... This is me bossing up. I made an offer on your vehicle and these were…read moreyour reply's. What I offer is just that; an offer. I bought my first and last vehicle from Royal Nissan and I will make sure everyone hears our story. As far as real markup on a vehicle, the vehicle selling price is based off retail and the profit is based off the last deal it was purchased from. Used cars have a trade in and retail and I highly doubt Royal Nissan is retail to retail on their deals. I hope this helps someone else purchasing a used or even new vehicle from Royal Nissan and make sure your not doing a deal with Geralcoe, because you will need to boss up and pay that retail price.

purchasing a vehicle was fine. service department representative was rude and snarky. not…read moreappreciated after purchasing a $60000 vehicle from this dealer.

Just called Walker Acura in metairie for a part number for my car. The parts manager refused to…read moregive me the number for "personal reasons", i told him thats crazy i just got a part number last week, he said he wont because of "personal reasons" then put me on hold and never picked up the phone . I called their service dept to talk to a manager only for them to say nobody could answer me. 5 minutes later i called Acura of Baton Rouge, Brandon answered the phone and helped me out in less than 5 minutes. Even though this place is an hour away from me I would much rather come here than go to Walker!!! Good people and from what I've heard they do good business.

We had a great first service experience at Brian Harris BMW. We originally purchased our X5 in…read moreCalifornia before moving to Louisiana, so this was our first time having it serviced here. The entire process was extremely easy and seamless from start to finish. Everyone we encountered was professional, courteous, respectful, and efficient. You can genuinely tell that they value their customers and take pride in providing great service. A special thank you to Ms. Scaggs for her outstanding customer service. She made us feel welcomed, kept everything simple, and made sure we were taken care of throughout the entire visit. Five stars all around. Brian Harris BMW will definitely be our dealership for servicing our X5 going forward!

I like to flex every now and then because I worked hard for this! My brand-new BMW X3 was my 40th…read morebirthday gift to myself, and from start to finish the experience was top-notch. I never once felt taken advantage of and my salesman, Shazam (Shawad Dara), was straightforward and professional. This was actually the second BMW location I visited (the first felt more like a used car lot), but here I immediately knew I was in the right hands. I loved being able to track my customized vehicle on the app and knew the moment it arrived. When I came to pick it up, everyone was welcoming, and the bow on top of my BMW was the icing on the cake. Since then, I've come back for service (including an oil change), and that was a 5 experience as well. Two years later, I'm still grateful for both my car and the memory of such a smooth, celebratory process.

It was a nice drive from NOLA to BTR, that went well. Lol…read more I tried to call PRIOR to making the 80.8 mile drive to the facility to ensure 1) the vehicle was still in place 2) inquire of the condition 3) make sure they would be open Memorial Day. Well the answer to the 3rd question was resolved by the website. questions is 1 and 2 remained unanswered. Soooooo in spite of it all I took a chance and made the drive. After all, it was Memorial Day, BTR is not a bad drive and I was interested to see what the outcome would be. I will say this is a great idea. Whoever came up with. It is a great idea. You basically go on the website. See if the vehicle is in place, head on over and you remove the part yourself. There is a $2 admission cost, but if you sign up for the free VIP membership, there's a reduced price. And as a VIP member, your privyy to all sorts of deals that they send you via email or sms messaging. They provide you with wheelbarrows in the event that you have a heavy load to carry. But other than that, this is a DIY and it's best. So bring your OWN TOOLS!!!! Rows and rows of cars. Just imagine a vast wasteland of vehicles, but in a semi ordered fashion. In designated row and even particular spaces ie C304. All are ready to be taken a part as one needs. What I saw on the website versus what I saw in person we're starkly different. It was the Amazon vs Wish version of items. I must admit the vehicle that I was looking at it been there since March 2026 and this is the end of May 2026. So understandably things would be different. But my goodness, there was barely anything left of the vehicle. For your convenience, there's a handwashing station as you exit the yard. I found this to be beneficial, those junked cars are full of grease, grime & stagnant water from the rain. Also, in addition to being able to remove parts there is an area near the front door where they also sell other things. I guess things that they found in the cars, i.e. shoes, purses, etc.. Annnndddd I also found that they sell batteries and used tires. And they even have cars for sale. I did leave with a piece for my car, but not the ones I came for. So the trip wasn't a TOTAL BUST. I would return, maybe not to this particular location as there is one closer to my home, but I do like the idea of being able to find parts for the low-low. And I would also bring a person that is mechanically inclined to help with disassembly of the vehicle part that you need. I found the employees to be pleasant. Not very helpful, there was a sale going on and had I not mentioned it, the cashier was not going to share that information; HOW RUDE... Lol As I left, I heard in my Spirit, one man's trash is another man's treasure. This place truly embodies that adage.

I thought I'd never have to visit a junkyard again but here I am, thanks to owning a rare vehicle…read morethat contains discontinued parts from the manufacturer. I was in search of a driver side door actuator. I actually ordered one from EBAY but it didn't include the floor and trunk manual release. I took a look on Pull A Part's website for shits and giggles expecting them to have every model CTS except a coupe. To my surprise, the Baton Rouge location had a coupe in stock. Now the flip side was wondering if this part was still in the car. I drove an hour by both holding my door closed by hand and tying a strap to it, lol. Pull-A-Part granted me free admission for being a veteran. I arrived to find the part was still there. Now the other flip side was wondering if the part was still operational since you need the vehicle powered to test the actuators and the batteries are removed. You also need to remove the backseat, rear interior panels, and seatbelt to access the door actuator. Luckily Pull-A-Part has the vehicles elevated and spaced out which creates a decent work environment. I didn't even mind the fact that it began to rain. I even removed the passenger side door actuator for when it's needed in the future. Pull-A-Part discourages working on your vehicle in the parking lot. I needed to verify the driver actuator worked so I installed it quickly since my backseat and panels were already removed. I plugged it up and it didn't work. Disappointment was an understatement. Then something told me to pull on the floor release. The chime began to sound after hearing the actuator click. I closed the door and it worked. I did a little dance not caring about being seen, then I quickly hit the road after gathering my tools! P.S. Pull-A-Part only offers store credit. No refunds.

Sold me a lemon. Came to him a couple of days after with check engine light on. I took it to a real…read moreMechanic and they said who ever sold u this car reseted the check engine and knew it had problems. Really don't deserve any stars. Spending more money to fix it then it's worth

From the owner: From the moment you step on our lot until the time you drive away in your next car, your buying…read moreexperience with HD Pay Here Auto Sales LLC is our number one priority. We encourage you to use the expertise and resources of our sales staff; they are here to help you find the right car at the right price. Call us today at 225-302-5007 to schedule your test drive!-- Come in for test drive today!