I'm writing in response to the two star review of Zeppelin below. I personally know the owner and…read moreknow of the web-site in question, as I am part of the club in question and set this up 22 years ago. Zeppelin was responsible ONLY for domain hosting (for which he took personal responsibility to protect on behalf of the club so as to not have unauthorized people transfer the domain) and server space. They do not offer services of web-site support. The statement "we had an issue with our website not being operational and it took them over one week to resolve which was unacceptable" is, and where it is in the paragraph, is misleading to the point that it appears that they did not help said person below. Zeppelin went above and beyond helping with the web-site issues he called about and had no responsibility to help. Zeppelin went out of their way to help with web-site issues. After a week of support (during the holidays), Zeppelin had to cutoff the support for which it was taken personally by said person below Zeppelin was not helping him anymore. Said person below took the low road and, during the November holiday week, represented himself as an active board member (for which he wasn't) and demanded the domain be transferred immediately. Zeppelin would not release the domain as they had an agreement (which unfortunately was not in writing) to protect the web-site on behalf of the club board. When he did not receive immediate action he became rude and reported Zeppelin to the Washington State Attorney General's office. So the week in question never would have been an issue if said reviewer below would have understood how much Zeppelin went out on a limb to help. Where the confusion resides is Zeppelin, not understanding what was happening and being reluctant to release the domain without proper board authorization. Communication may not of been the greatest as it happened so quickly and there was not a process in place. Here are some questions related to said person below review answered: Was the web-site unavailable to web browsers due to negligence or anything directly related to Zeppelin? ANSWER: No, it was always available. Was the problem with the web-site being broken anything to do with Zeppelin's negligence? ANSWER: No, it was not Zeppelin's responsibility to to assist in maintaining the web-site and it's functionality. Was it critical that the domain be transferred immediately during a holiday week? ANSWER: No, the person below feeling he was wronged decided to make it about the domain transfer immediately which aggravated the situation. Does said person have sole authority to request said transfer (not being an active member of the board)? ANSWER: No, which could have been done civilly if the whole situation had been handled appropriately. Zeppelin is a GREAT small business and I would HIGHLY recommend them!! If you host your domain through Zeppelin as the member of a business or club, rest assured Zeppelin will protect your domain from unauthorized access. Don't just take my word for it, see what others are saying on Facebook! https://www.facebook.com/zeppelinshipping/reviews

Carlos is amazing. I highly recommend them for computer repairs. They have also faxed things out…read morefor me and made copies, and they have a notary of public. Very convenient for our area, and the people are very helpful!!!

I wish I could give this company a negative number....because I would for a variety of reasons:…read more 1. No follow-up skills: I left several phone messages that were never returned. 2. I had to chase him down through Chamber of Commerce staff. 3. Kept my laptop, wouldn't return my calls even though I told him I was moving out of state. 4. Contacted him asking him to return my laptop and he promised he would. His promise was made in October 2019 and it is now mid-February and I still don't have my laptop and I will probably never see it again. I would wager that he has sold it for parts by now. 5. Very unprofessional and full of excuses with absolutely no follow through. He is condescending, egotistical and rude.

From the owner: Computer Creations NW & Shield Technology Services NW specializes in Full Service Technology Sales,…read moreService, and Support. We offer Short Term and Long Term Small Business Managed Technology Services, Cloud Support & Security Suites. Additionally we offer Website Design-Development-Maintenance, Laptop & Desktop Repairs, LED/LCD Repairs, Smart Device Repairs, Virus & Malware Removals, Disaster Recovery Services For Hard Drives, SIM Cards, Flash Devices and SD Cards as well. We have skills and training in many areas of Technology, Don't see your need on the list then give us a call and we will either help you or find you a Professional that won't take advantage of you and your hard earned money. Additionally, we offer business, Commercial grade video surveillance sales, installation, and maintenance.

Mike came out yesterday afternoon to help me with my cell phone. I couldn't be happier with the…read moreresults.And my cat jasper really likes him too And for an animal lover like me, that means a lot. I'm going to need to replace my computer soon. And Mike will be my consult for sure.

Mike migrated two PCs for us, in our home, one of which was Windows 7 to Windows 11. I wasn't shy…read moreabout my total skepticism of his process, and Mike was reassuring within reason. He did both machines in less than a day and the transfer of programs was altogether seamless. I still am amazed at how smoothly it all went, and how my entire system copied over to the new machine with all the same context menus, file paths, and personal configurations like customized toolbars and procedures. This would have taken an eternity to do all from scratch by myself. The old components included a hard drive that failed, and Mike was able to recover and transfer the data to a new modern SSD. During another visit, Mike set up a new wireless mesh network for not just our house but our whole property. It was a massive improvement in network performance. We can even connect from our boat! Again, Mike saved us a ton of time and a lot of headaches. He did the setup and tweaking in one hour. He does not dally or pad his visits, and makes himself available for questions and followup, without ever acting impatient or put upon. His scheduler Bev is also very easy to reach and even returns calls and email messages after hours. I could have wound up with any computer tech but was completely lucky to get Mike Cole on the first try. I highly recommend Cole Computer Services and wouldn't think of hiring another company. (Mike, you are not allowed to move away!)

Relentless spam calls, continuously trying to sell their product - cannot take no as an answer. I'd…read moresteer far away.

Great service, friendly and good pricing. He even noticed my charger cord was slightly frayed an…read moreprovided me with an extra he had in the back. Highly recommend this local business!!