This is the only computer shop that I absolutely trust to do anything with my computers. They have…read morenever failed to solve any of my issues and always make sure you understand what they fixed before you pay and leave their shop.

If you're looking for honest, professional, and genuinely caring computer repair service, Puget…read moreSound Computer Repair, in Olympia, WA is the place to go. From start to finish, they went above and beyond to take care of my laptop as if it were their own. They didn't just fix the problem -- they improved everything! They cleaned my system, repaired what needed attention, upgraded it, added memory, and even created a direct shortcut so I could save files straight to my external drive instead of cluttering my laptop's hard drive. That level of detail and thoughtfulness is rare. I've never experienced customer service this thorough, kind, and professional before. They truly care about their customers and stand behind their work. I highly recommend Puget Sound Computer Repair to anyone who needs their laptop, desktop, or other electronics repaired. You'll leave feeling grateful, confident, and cared for -- just like I did.

I've had to bring my beloved laptop in for maintenance a few times now (keyboard needed to be fully…read morereplaced the first time, the second time was last week to wipe some malware off of it) and both times I've had my case handled by the same guy, TJ! Not only did both cases get handled superbly, but he offered regular check-ins about the process while asking about anything I forgot to mention to be sure he had the full picture, and he was more than happy to explain what he was doing and why (which I always find very fun!). The keyboard replacement was $125 and the malware wipe was $175--the original estimate I'd gotten for the malware wipe was much higher, but he handled everything like the pro he is and got my laptop back to me as quick as he could. I've also sent a phone in to be repaired, and while unfortunately it couldn't be saved even with part replacements ("catastrophic internal failure" type stuff), he DID try as many things as he could think of to try to get it working again which I am incredibly grateful for. He also put me on the path to people who might be able to extract my data despite the state of my phone! This whole deal was $87. This shop is thorough in their work and the workplace has the kind of vibe you get when the people working there actually enjoy it. Definitely the kind of place I'd ACTUALLY recommend to friends and family, not just saying so on the non-existent exit questionnaire. You'll be in good hands here--even if they can't fix it, they'll still point you in the right direction.

I came in with a New Nintendo 3ds XL that had a broken screen. Every other repair shop in town…read moredeclined to fix it and I was scared that I would never be able to use it again. Then I came here, and there was a nice individual named TJ who said he would fix it. It took him much more time than he expected, but only charged us for the original quote. His kindness and precision is what brought back my 10 year old console to life, and I couldn't be more grateful. I brought this console to school nearly every day for the past decade and there are thousands of hours in some games. I am extremely happy with the repair and I would recommend this place for the friendly and quality jobs. It is clear that TJ feels passionately about his work and the quality of it. Please go here! I wish I could give these guys the world because they deserve it.

I was tempted to just give this place one star, but decided to go with two because, after all, my…read morelaptop did get repaired and is working now. It took nearly a month and a half (08/22-10/02 - and please take note of these dates, they will play an important role further on in the review), cost a lot and in the process, I witnessed just about every rule of professional behavior and work ethics violated. And the latter is what this review is about. I found the place online. Reviews on Yelp were stellar. Oh my, how grateful was I to the Universe for this find after I had (stupidly, I admit) spilled water on my laptop! Maybe I should skip Shawn's unprofessional demeanor and behavior as my husband and I were dropping Lappy off (he was stretching on his chair, yawning and generally giving this "I couldn't care less" vibe). But I will mention it briefly, because this should have been a red flag for me right there. Now on to the more important stuff. Shawn has a lot of certifications under his belt, including the CompTia A+. Since my husband is studying to take this exam right now, I know it includes a huge section about work ethics and how to work with a customer. Oh CompTia, you would not be proud of Shawn! During the time Shawn had my laptop, he never volunteered any information about what was happening and what exactly he was doing with Lappy. Except for the last week (when we had basically given up), the same scenario repeated over and over: We called and heard "I'm waiting on a part. Will have it in 2 days" 2 days (or more) came and went, we called again and heard "I'll have the part in 3 days, I'll call you". 3 days came and went... and so on. Now let me stress that I do understand this wasn't an easy repair and parts were hard to get (my laptop model is not made any more). But there is this little thing called communication that was sorely lacking here. If you tell a customer you'll have something done in two days and then realize there would be a delay, how about calling and letting them know? He had our phone number and email address. Yet the *only* time he called us during that period ("that period" being all but last week) was to ask "Is there a trick to turning the monitor on?" I replied there wasn't (in fact, the monitor had worked when we were dropping the machine off) and heard "It will not light up" ... long pause followed until I finally said "Well, are you expecting me to tell you what to do next? I thought it was *you* that was the computer specialist here." (Let me mention here that among the myriad of certifications Shawn has, there's also an HP one, which would hint at least basic knowledge of their machines). Next question from him was "What's the password?" ... Ehm, you mean the password we had to write down for you as we were dropping the machine off? Any information about what was going on had to be dragged out of Shawn. For example, at some point I had to ask "So you say it wasn't the monitor that was broken, what part exactly are you waiting for now?" because I was rather sick of hearing "I'm waiting on a part", without the "part" ever getting named. Now in the last week or so Shawn did call us twice: first to let us know that he was "waiting on a part" and should have it in 2 days and then, a week later, to finally tell us the laptop was ready for pick up. Now my two biggest gripes. 1. How unprofessional, how blatantly, glaringly unprofessional is it to tell a customer (multiple times, first over the phone and then a few times when we were picking Lappy up) that their computer is/has been "a pain in the butt"? 2. I know that work ethics, as defined by CompTia (and just about any human being with a bit of common sense) strictly forbid computer technicians to change passwords or add programs without the owner's permission or even awareness. How about doing both and also flat out lying when confronted about programs added on the desktop? Here's the dialogue that took place as I was checking my laptop before paying for the repair: Me (surprised it started right up): "It didn't ask for my password." Shawn (nonchalantly): "Oh, I deleted it" Me (a moment later): "How come I have Google Chrome here?" Shawn: "I certainly didn't add anything there." I am uploading four screenshots with this review, of the properties of four programs (CCleaner, Malware Bytes, AusLogics Disk Defrag and the aforementioned Google Chrome). Can you see the "created" date on these? Yes, September 20. Now do you remember the dates I mentioned at the beginning of this review, the ones I said would be important? Between late August and 10/02. As I said, my laptop did eventually get fixed. Interaction with Shawn did leave a very bitter taste, though. The "I'm doing you a big favor" attitude and the lack of professional ethics is something I might expect from a friend fixing my computer for free, but not from a professional interacting with a paying customer. I know I will take my business elsewhere in the future.

I picked up my laptop from NW PC Mobile Tech today. a single proprietor business. I normally take…read morethe time to write reviews for small local business in the area that I feel are serving the community well. Before writing a review I look to see what others have to say. Surprised at one review which I will briefly comment on. To this lady that wrote a searing review about PC Mobile Tech I hope what happened to you is factual and not based on perception, because a review of this nature can definitely cripple a small business. Based on my perception the owner of PC Mobile is laid back, but a very refreshing individual. I was able to converse with the owner at my level of expertise about computers "Lay Person". The owner explained to me what could be the problem and provided me with a high and low estimate. Because the owner had to order a part "2 to 3 day delivery", my computer was ready for pickup in four business days. So far my computer is functioning well, & the best part the computer was repaired at the low estimate. I was referred to NW PC Mobile by my neighbor who had taken his PC earlier to the Geek Squad which quoted a much higher estimate to repair his computer.

Tom was absolutely great, and my computer now runs great! It's an old desktop and he helped me…read morefigure out how to get it upgraded at a reasonable price, he installed a new hard drive and new wifi adapter, was always super quick to respond to my texts, super knowledgable and great guy, highly recommend APlus Computers!

This place is aptly named. Tom got my computer working again with very little trouble. He's very…read moreexperienced and knowledgeable, and his prices are reasonable.

I brought my laptop in on a Monday or Tuesday due to some broken pieces that were somehow affecting…read morethe ability for the computer to recognize the power cord. I left it with him all week with the understanding that he would be calling me Friday. On Friday, I returned to assess the progress, because I had not received a call. Upon entering, I saw him sitting and watching a movie on his computer. He was not aware of my presence until I announced myself. After pausing his movie, he walked over and informed me that he hadn't even looked at my computer and that it would probably take him at least another week to get around to it because and I quote "there is no free space on my work station at the moment." It might just be me, but there is no "free space" anywhere. The place is an absolute mess. Perhaps if he stopped watching movies during the day or hired an assistant, customers would be a little more satisfied with the level of service. Currently, it is unsatisfactory. I took my laptop off his hands, because it was obviously too much responsibility for him to handle. I would recommend avoiding this business if you appreciate good service and would like to see your property returned to you in reasonable amount of time.

The owner took in my old PC and returned a refurbished one with all my files transferred over for a…read morevery reasonable price. I would recommend this small business to anyone needing computer service or repair.

Relentless spam calls, continuously trying to sell their product - cannot take no as an answer. I'd…read moresteer far away.

Great service, friendly and good pricing. He even noticed my charger cord was slightly frayed an…read moreprovided me with an extra he had in the back. Highly recommend this local business!!

Mike in the service department helped me get my screen back! It was black with lines and yellow…read moreletters and he fixed it in less than 8 minutes... on the phone. A-w-e-s-o-m-e.

I've been going to fourth dimension for years even when they used to be on 4th street downtown…read moreOlympia. Yeah if you just walk in they can be slow, but that's because they give you their attention fully. You plop down your equipment, tell them what's bugging you and they'll check it out right there and then. You decide if they should do work on it. Little stuff I've had them fix at the first review. They also can come to your home and set up your network. The good reviews yelp is not recommending sound more like my experience. What's going on guys, one guy with no particulars disses the place and two who like it disses by Yelp. Not fair. These are good geeks, not a chain, but local and they do a good job.

Everything went well. I brought two computers in the gentleman was amazing repaired perfectly…read morereasonably priced very content. I look forward to coming back in the future.

Outstanding service in every way. Knowledgeable, friendly help. I can strongly recommend Kieran to…read moreanyone with Mac problems. High quality work for a reasonable price.