I was tempted to just give this place one star, but decided to go with two because, after all, my laptop did get repaired and is working now. It took nearly a month and a half (08/22-10/02 - and please take note of these dates, they will play an important role further on in the review), cost a lot and in the process, I witnessed just about every rule of professional behavior and work ethics violated. And the latter is what this review is about. I found the place online. Reviews on Yelp were stellar. Oh my, how grateful was I to the Universe for this find after I had (stupidly, I admit) spilled water on my laptop! Maybe I should skip Shawn's unprofessional demeanor and behavior as my husband and I were dropping Lappy off (he was stretching on his chair, yawning and generally giving this "I couldn't care less" vibe). But I will mention it briefly, because this should have been a red flag for me right there. Now on to the more important stuff. Shawn has a lot of certifications under his belt, including the CompTia A+. Since my husband is studying to take this exam right now, I know it includes a huge section about work ethics and how to work with a customer. Oh CompTia, you would not be proud of Shawn! During the time Shawn had my laptop, he never volunteered any information about what was happening and what exactly he was doing with Lappy. Except for the last week (when we had basically given up), the same scenario repeated over and over: We called and heard "I'm waiting on a part. Will have it in 2 days" 2 days (or more) came and went, we called again and heard "I'll have the part in 3 days, I'll call you". 3 days came and went... and so on. Now let me stress that I do understand this wasn't an easy repair and parts were hard to get (my laptop model is not made any more). But there is this little thing called communication that was sorely lacking here. If you tell a customer you'll have something done in two days and then realize there would be a delay, how about calling and letting them know? He had our phone number and email address. Yet the *only* time he called us during that period ("that period" being all but last week) was to ask "Is there a trick to turning the monitor on?" I replied there wasn't (in fact, the monitor had worked when we were dropping the machine off) and heard "It will not light up" ... long pause followed until I finally said "Well, are you expecting me to tell you what to do next? I thought it was *you* that was the computer specialist here." (Let me mention here that among the myriad of certifications Shawn has, there's also an HP one, which would hint at least basic knowledge of their machines). Next question from him was "What's the password?" ... Ehm, you mean the password we had to write down for you as we were dropping the machine off? Any information about what was going on had to be dragged out of Shawn. For example, at some point I had to ask "So you say it wasn't the monitor that was broken, what part exactly are you waiting for now?" because I was rather sick of hearing "I'm waiting on a part", without the "part" ever getting named. Now in the last week or so Shawn did call us twice: first to let us know that he was "waiting on a part" and should have it in 2 days and then, a week later, to finally tell us the laptop was ready for pick up. Now my two biggest gripes. 1. How unprofessional, how blatantly, glaringly unprofessional is it to tell a customer (multiple times, first over the phone and then a few times when we were picking Lappy up) that their computer is/has been "a pain in the butt"? 2. I know that work ethics, as defined by CompTia (and just about any human being with a bit of common sense) strictly forbid computer technicians to change passwords or add programs without the owner's permission or even awareness. How about doing both and also flat out lying when confronted about programs added on the desktop? Here's the dialogue that took place as I was checking my laptop before paying for the repair: Me (surprised it started right up): "It didn't ask for my password." Shawn (nonchalantly): "Oh, I deleted it" Me (a moment later): "How come I have Google Chrome here?" Shawn: "I certainly didn't add anything there." I am uploading four screenshots with this review, of the properties of four programs (CCleaner, Malware Bytes, AusLogics Disk Defrag and the aforementioned Google Chrome). Can you see the "created" date on these? Yes, September 20. Now do you remember the dates I mentioned at the beginning of this review, the ones I said would be important? Between late August and 10/02. As I said, my laptop did eventually get fixed. Interaction with Shawn did leave a very bitter taste, though. The "I'm doing you a big favor" attitude and the lack of professional ethics is something I might expect from a friend fixing my computer for free, but not from a professional interacting with a paying customer. I know I will take my business elsewhere in the future. read more

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I picked up my laptop from NW PC Mobile Tech today. a single proprietor business. I normally take the time to write reviews for small local business in the area that I feel are serving the community well. Before writing a review I look to see what others have to say. Surprised at one review which I will briefly comment on. To this lady that wrote a searing review about PC Mobile Tech I hope what happened to you is factual and not based on perception, because a review of this nature can definitely cripple a small business. Based on my perception the owner of PC Mobile is laid back, but a very refreshing individual. I was able to converse with the owner at my level of expertise about computers "Lay Person". The owner explained to me what could be the problem and provided me with a high and low estimate. Because the owner had to order a part "2 to 3 day delivery", my computer was ready for pickup in four business days. So far my computer is functioning well, & the best part the computer was repaired at the low estimate. I was referred to NW PC Mobile by my neighbor who had taken his PC earlier to the Geek Squad which quoted a much higher estimate to repair his computer. read more

They did an outstanding job on my laptop. I had taken my laptop to another repair shop and they had charged me almost $200 to replace the hard drive. It still didn't work and they said they I just needed to replace the computer, when I press the issue they stopped call me back. I took it into NW PC Mobile Tech and they found that the new hard drive was bad and I also had a bad memory chip. They repaired it for less than they other place charged me just for the hard drive. He also took the time to explain everything too me and was very professional. I will go to NW PC Mobile Tech with all my computer problems from now on and will recomend them to my business associates. read more

To Triskell Y; who wrote an SAT inspired entrance exam essay of a review (the only negative review, I might add) aka Captain Phrentic Phycho Bye Felicia Bitch on Planet Bullshit: maybe your computer fucked up cuz you spend an entirely, rather large, alarming amount of effort and valuable time on attempting to ensure others would agree with the service and overall livelihood of this now deceased man, at age 50, who leaves behind a daughter, a loving wife and two precious toddler boys behind, of a poor caliber. Well bitch, newsflash, he still the hottest ticket in town. The Koreans ain't even taken his letterhead down yet after 3 years this February. but your excessive amount of exaggerated storytelling and unquestionable deceit driven portrayal of this man's integrity and flat out disrespect at the description of his character claiming that to be of a dishonorable one is your guaranteed ticket for me to lay your ass out on sight. Don't let me catch you outside bitch. Imma fuck yo ass up. read more