Hands down the best service and experience I have had!…read morePeter, Korey, Joe and Titus are are honest and very informative. I never thought a rock in my windshield would be the best thing that happened! I had a plugged drains for my sunroof, had NO IDEA about the water accumulation in my car. They saved me from rot and mould! The gentleman at this shop went above and beyond. Their customer service was by far beyond my expectations and I highly recommend seeing them for any windshield needs. I cannot begin to express my gratitude to these guy for their OUTSTANDING service. If you need a windshield repair or replacement head to the Broco Glass 22826 Dewdney Trunk in Maple Ridge, these guys are in my opinion the BEST!

Quite frankly this is a place that you don't want to come visit very often, just like ICBC. But…read moreaccident do happens... and when you need them, they were there! I was so pissed yesterday when my 3 month old car's windshield was chipped. My coworker recommend them to me & today I am hitting the highway again, Happy! These guys did a really good job to save my windshield & the hassle (deductible) to deal with ICBC... Both Coleman & Alan were very accommodating, the perfect job was done within an hour while I was having my brunch. They just got another satisfied customer - me!

We had our 1999 campervan windshield replaced due to crack and Speedy was so friendly,…read more knowledgeable and efficient from the initial greeting to the final installation. Dennis, manager, explained step by step process and made us comfortable, got us looked after within our schedule. We would recommend this company. Excellent customer service & support.

Ease of booking, assessment, repair and billing to insurance are the very first things to come to…read moremind. She definitely represented their work properly, assessment then repair or replacement. Thanks to them the windshield might last through the winter, it is that time year again.

Fast repair for a complex rock damage that has been rejected in other shops. I would recommend to…read moreothers if you are have a harder to repair glass damage in the window

I had my truck broken into in Chinatown and went through ICBC for the rear window replacement. Got…read moresome scratches and scuffing around the perimeter of the window frame and the Kirmac team REALLY came through for me! Went in on Friday, they lent me a loaner Camry for the weekend, one of the techs Jason (who is AWESOME) texted me Monday afternoon telling me my car was ready for pickup already. They even replaced my liftgate latch because it had scratches from wear and tear. The back of my baby looks brand spankin new!!

I have used Boyd for collision repairs three times over many years. Always great service and…read moreexcellent work. My most recent visit they suggested that I get a paint pen from the dealer to match the car's paint, and they did an amazing job at concealing a few minor scrapes for me (no added charge beyond the ICBC deducible for the collision repair). They are efficient and give attention to detail. I would not go anywhere else in Vancouver for collision repair--but hope I have no future need for such!

I can't say enough good about these guys! I am a small…read morebusiness owner and one of my vans was broken into. Luckily not much was taken but the damage to the driver door made it impossible for me to safely leave the van parked outside overnight. I was freaking out a bit because my work schedule the week of the break-in was so crazy, I wasn't sure how I could make time to deal with it. I called the guys at Boyd(I dealt with Robin) and he helped me figure out a way to get the van to them quick and easy, with little to no disruption to my schedule. That to me is worth its weight in gold. The repairs were done within a few days and they even took the time repair something else within the cabin that wasn't covered under ICBC(a small task to them but would have been much more difficult for me to try and repair). Break/ins happen, and it sucks, but when you've got guys like these on your side it sucks much less:)

Their itemized bill seemed fair and reasonable and they were quick to service my car. So far so…read moregood.

After I confirmed with you in your store what I wanted to do with my car maintenance, you still…read moresaid it is about $200. Additional, when I returned home to check the receipt, I was charged labor fee $102. The whole maintenance work lasted 1.5 hours, and you clearly told me your labor fee is $45/hour. Now you tell me why you charged me $102 for 1.5 hours? I am going back to your store to get my money back! The most important thing for business is honesty! Otherwise nobody will be back!

my driver seat window got stuck down. I went to this shop and they help me lift it up and get it…read morefixed that way until I buy a new regulator as the old one is officially out of service. The guy was very helpful and spent almost an hour to fix it for me and then did not wanna get paid for it at all eventhough I insisted. So I went back after getting the new motor and they replace it for me very quickly ( no more than 15 mn all in all) and they charged me a very little 20 bucks service fee. Definetly they deserve all 5 stars!!

had a small rock chip and dropped in to get a repair. friendly staff and easy repair on site…read more highly recommended if you need any glass work.

had a big chip off my windshield . . Required work and GM Jackson Lee was absolutely attentive and…read morecourteous. had it done within minutes and refused payment.Excellent service from him and his staff. kudos to them and thanks a million

These guys are my heroes. I'm not even kidding, they totally saved me and then went above and…read morebeyond after that. Long story short, someone keyed my car and damaged my door lock a couple of years ago. I made the claim right away but then procrastinated on following through with the repairs (for which there is a 2-year time limit if you want it covered by your insurance). I figured I'd have all the time in the world to get it done but then suffered a health condition that took me out for the months leading up to my 2-year deadline. So there's me, trying to find an auto body shop that would take my car in for repair on less than a week's notice. I initially didn't realize how ridiculous of a request that was until I spoke to my insurance provider and then called a large number of other auto body shops. Turns out they all have a 6-week waiting list right now. I literally got laughed at when I called some auto body shops to ask if they could take me right away. But Boyd Autobody Richmond was sympathetic to my situation and agreed to take my car right away, despite how busy they are. I was already on cloud 9 and so incredibly grateful when I went in to pick up my car. But little did I know, they still had one surprise left for me. After paying my deductible and getting my keys, I walked out to my car to examine their work. It was perfect. I then jumped in my car, prepared to drive off, when I looked around and saw that my car was immaculately clean. I was shocked. To put this into perspective, my car has not been that clean in years. I have two huskies, both of which shed like you wouldn't believe and love to run through mud, as well as the sand at the beach after getting wet. And then they get in my car. I literally gave up on trying to keep my car clean years ago. And I'm pretty sure there was close to an inch of husky hair than had accumulated on the floor of my back seats, which I tended to ignore because I have a little 2-door BMW so it was hard to get to that area and I never really had to see it anyway. So let's just say, I was convinced my car would never be clean again unless I paid at least $500 for a professional to detail it. I in no way expected Boyd Autobody to clean the inside of my car like that...and BMW certainly doesn't do it whenever I've taken my car in for servicing (not that I can blame them, lol). But Boyd Autobody Richmond went above and beyond on that front. I don't even want to know how many hours it took the poor guy assigned that task to complete it. I was so impressed and grateful that I ran back inside and asked if I could give the guy who cleaned my car a tip. But they, with a smile, said no, it's all good, and they would pass along my thanks. I am never taking my car to another auto body shop again.

Did an amazing job tinting the back and side windows of my car. It was done over 2 years ago and…read morestill looks great! Highly recommended!

Price was right, he came to our house and was very professional and knowledgeable. He took his time…read moreand our car looks great. We would definitely recommend him again. Thanks, Peter.

I brought my 2024 BMW X5 in for some paint work after someone scraped my front quarter panel in a…read moreparking lot. Number one Collision, and in particular their general manager, Billy could not have been more accommodating and professional. They arranged for my rental car and handled everything expertly. I highly recommend them. Their expertise with these high-tech new vehicles is invaluable.

There's only 1 reason to be in this establishment as a customer, and that is if one's vehicle was…read moreinvolved in a collision. Not sure if this location works on other makes, but they do a lot of business with the Mercedes-Benz Collision Centre next door. The staff were very friendly and courteous, and took the time to go around with me for the walkaround. Both picking up and dropping the off the vehicle were quick and painless. The vehicle I rented wasn't in pristine condition, but it was a rental after all. Definitely wouldn't mind renting from them again.

I don't understand the negative reviews for Penny Auto Body. I had a no-fault collision, and they…read morerepaired my car beautifully. I've been back twice since then for minor issues, and each time they have been helpful, professional, and courteous. Thank you! E.Dudas

Bad business practices! Only care about quick fixes and no follow up, Check and inspect your…read morevehicles before you sign off ICBC documents, iCBC don't even care!!!