When I initially obtained my medical card, Dr. Smith was great, quick In and Out appointments, and…read moreno issues with getting capacity limits adjusted if needed. Recently I have been over my limit for almost a week which is unusual, so I sent an email requesting it to be increased. For some reason, this time the request was forwarded from Dr. Smith to the "manager" Traci who responded with a snarky condescending rude email and stated that she has up to 10 business days to review my medical request! Essentially insinuating that she is going to take her time in attending to a medical matter. She doesn't seem to understand that she works at a medical facility, and apparently treats a place like she's a bar manager. Based on other's reviews apparently the rude attitude from customer service is common here. I won't be ever going back here again and I suggest you take your money elsewhere as well if you want to be treated like an actual patient.

I saw Dr. Monica Esposito on May 7th and it was a very frustrating and disappointing experience,…read morenot just with her but the entire company. This was my first time being a transfer patient after already being approved for medical marijuana for over three years. My previous doctor had me at 4 oz of flower every 35 days due to my tolerance increasing over the years and 2.5 not being enough to manage my symptoms anymore. My previous doctor had amounts that were working perfectly for me. Unfortunately I got tempted to "save money" with Doc MJ's $70 transfer patient promotion on Groupon -which still ended up costing about the same as a renewal at my other doctor ($150)- after they insisted I pay $60 for the Doc MJ mental health evaluation in addition to the $70 appointment fee. I was under the impression that the state has already approved me for 4oz of flower and it shouldn't be a problem keeping the same regimen as I had before and I would be able to purchase flower after my appointment but I was very wrong. I was reset to the same dosages as a brand new patient(2.5 oz of flower with my inhalation/aggregate amount being basically cut in half).She put in a request to increase flower to 3oz (which the state approved right away) but said that she won't increase it until 7 months out at my next appointment. During my appointment I stressed to the doctor that I mainly use flower, cartridges (inhalation), and sometimes edibles but I don't use the other routes. The inhalation amount was decreased from 400mg per day to 200mg and other routes were increased on my prescription such as oral, topical, sublingual, and suppository. Due to my amounts being changed I have not been able to purchase flower which is the easiest route for me to afford. I'm getting very stressed out because I'm about to run out of flower because my flower amount has stayed at 0 oz available to be dispensed since my appointment. Even though I was approved, I'm still not able to access my medicine and now I have to worry about running out with my inhalation amount since it was SIGNIFICANTLY decreased. None of the representatives I talked to when scheduling gave any warning of how my amounts would be affected during this process as a transfer patient (which they should disclose when they're encouraging people to transfer doctors).very disappointed that it is impossible to get ahold of the doctor, there's no options to leave messages about your concerns and no way to contact them to ask them to help you. They have no care for their patients. Before my appointment I had about 7gs of flower left available to be dispensed but after the appointment that completely disappeared. I saw Dr. Esposito on May 7th and even though I was approved, I will not be able to access my medicine until May 13th and there's no way to call her or leave a message, it all goes to a call center. They made me fill out a request form which takes 12-14 business days to be processed, and I don't even know if it will be approved, but if it is, I'll still have to wait for approval from the state after that. I just know that I paid for a medical card and drs appointment for medical marijuana but now I'm not going to be able to access it the way that a PATIENT should. I'm going to keep running out of medicine for my PTSD, ANXIETY, AND DEPRESSION. Extremely disappointed with the DOC MJ experience and I've been crying everyday since my appointment due to the stress of it.

Dr. J was very helpful and explained me everything about the medication. Will be coming back.read more

The only reason this place has good reviews is because they bribe their patients lmao. My Dr was…read morenot only 10 mins late to my appointment but I guess she was filling in for my actual doctor, the doctor who was there for my appointment had no idea how to answer my questions & had me on hold while she "asked their manager" and then had 3 ppl speaking over her on our phone call & then ended my appointment without even helping me. I had to call their costumer service number & they were able to connect me with a different doctor who actually answered my questions & helped me. I then had this doctor text my personal number unprofessional messages after I talked to corporate. At first it was they don't have the right to raise my limits to "they don't raise limits at this location" to "we have to ask the state" thankfully the new doctor I was set up with took care of everything for me easily. The doctors at this specific location seem to be unprofessional, uneducated, and rude. Don't go to this location. I will be switching providers after today.

I am changing my rating from 5 stars, to 3 stars. I still believe that it is a 5 star business, but…read moreYelp doesn't except 5 star reviews. I think it's bullshit, and I believe it is due to the nature of the business. To me, Yelp is not allowing people to rate businesses the way people feel that they deserve. When I rate a restaurant with 5 stars, it is posted as a 5 star business, but when I post 5 stars to a business that the Yelp administrators do not agree with, they reject it. How does Yelp feel that they have the right to censor my ratings of a business. I GUESS THAT YELP ACTUALLY DOES THE RATINGS, NOT THE ACTUAL CUSTOMER

My recertification process goes painlessly. I meet with the doctor and we discuss my health along…read morewith how medical marijuana helps me. Since going on medical marijuana, I've almost eliminated all medications. So that is a relief. At least what I'm putting into my body is natural as opposed to formulated with ingredients I don't understand. Plus I done get any side effects. Anyway, this center is great. The staff is kind and caring plus the doctor is extremely knowledgeable. Can't ask for better.

Yooo my first time there yesterday I got there literally like 30 seconds before closing and…read moreMcDonald #4 was the best she gave some recommendations she told me about the discounts and even told me about some other dispensaries to check out 10/10 service I will definitely be going back

Shoutout to this location for going above and beyond! Shoutout to Nicole from this location for…read morereal! I drove 35 min to this location because I was caught up in some weird scam where this google map was hacked and it changed the phone number on the their Google map searched! I ended up almost being hacked for my cash app information and she was able to go above and beyond and stop the scam and still take care of me with a free treat from the store for the drive! Shoutout to Nicole and kat from this location for treating me so nicely, taking care of me, escalating the fraud to their bosses to take note and just going above and beyond for me to turn my experience around. You have a lifetime customer out of me

Great service, super friendly and knowledgeable. You can order on the app and pickup or have it…read moredelivered. Even if you haven't got the notification that it's ready if you stop if they usually can quickly pull it together for you. Their product also is far better than other dispensaries around.

Quality experience with Surterra both in store and via delivery. Most recently, Andrew assisted me…read morein store and was very informative of the products purchased! He gave some great recommendations based on what I bought. One of the friendliest dispensaries in the area!

Excellent care and very knowledgeable. Dr is very helpful and understanding, she takes the time to…read morelisten and help.

Dr. King and staff are friendly, courteous, and very knowledgeable on products. They take their…read moretime to listen to you to determine what products are best.

Terrible service. They take forever since as they state they "only have 2 employees" - Amanda…read more Waiting over half an hour to get attended and even longer to actually get my things when I was the only one whenever I walked in. Go anywhere else seriously.

This place is amazing. Bri just started here and she knows so much and is the nicest person to deal…read morewith! Excited to come here again soon.

Very nice always on point and quick and efficient they take good care of me I order online and…read morecheck in and they get me right out

Really great service always really fast in and out and the staff is so nice I would recommend Kelli…read moreif you go there

I read the review and thought I should let people know my wait was about 30-45 minutes. The staff…read morewere very nice and informative: I also had the issue of being approved and then logging in and seeing no order. I spoke with someone (not at their office) and it was explained why some doctors wait for the card to be approved. Sometimes there are delays with processing (like what happened to me). If the doctor adds the order after your appointment so that you'll be able to immediately have your prescription filled and there are complications your renewal wouldn't be a true 6 months. Summary: Once the order is put in the clock starts. By the doctor's office waiting the 6 months starts after you get the card and not after your appointment. Regarding the doctor, she's not the fastest typer, but I didn't care about that as much. She's very quiet, but after getting to know her there are reasons for that. She's someone I'd trust with my life.

Terrible response time. No reminders for when your recommendations are about to expire…read more Communication is terrible.

The Medical Records line is extremely difficult to work with . I called to speak to the medical…read morerecords department . I was told by a new employee , who couldn't even tell me what her role was in the medical records department , that the medical records manager (Karri Wh!t!ng) was out of office . Karri then takes over the call with an attitude as if I was hounding the new employee, when I was simply asking how do I get my records from the literal Medical Records department. Karri tells me they don't have my lawyer's medical records request authorization on file, so I was told they need to send me a medical request form. I explained that I need this form promptly due to legal reasons & she confirmed she had my email on file, this was 20 minutes ago. Karri has purposely not sent the email 20 minutes later all because she's not feeling like doing her job & denying a patient a medical records request when she's the so-called manager of this department. This is unacceptable service and I've never had to request medical records before with Canna MD. I've never experienced this low level of customer service from anyone from this company before so I had to write a review , sadly, a bad one, because of the experience I've had with Karri, who was supposed to be the manager of medical records. I hope this owner sees this and makes changes to the medical records management because this is unacceptable and in violation of Florida law . I'm considering filing a complaint with the Florida Department of health services due to this poor experience and deliberate refusal to provide services as requested. I am finally on the phone with Karri after she claimed the emails were sent, however they didn't land in either of the email inboxes provided. I asked if she was willing to provide me with their email so I could start a thread on my end and ensure I got the document , however her tone throughout this call was very insulting to say the least. She said I could send the email but she wouldn't get to it until next week. I asked "how can you send me a document as you just claimed , but not receive an email and respond with the same document on the phone?" She laughed on a recorded line when I asked why she was unwilling to complete this simple task , & then I asked what was funny..she replies with phrases like "Well if you must know" like of course I want to know, I'm uneducated on how you all do YOUR jobs in med records & was seeking transparency regarding how you all send documents. that is where she agreed to reply to the email. She replied to the email however the documentation I requested was not attached, although she had access to the document. This employee does not take their job seriously as I just got off the phone with her and she refused to provide me with the document in response to the email address that I sent (that she provided) . She is mocking me on the phone as if I'm getting some sort of entertainment trying to get a medical document from her, when in fact, I am emotionally distressed. After this experience with CannaMD. I'm literally being treated for conditions pertaining to this stress. This is unreasonable and unprofessional conduct. I'm absolutely appalled with the medical records department manager, I will be switching away from Canna MD for future certifications. I love my Dr , however I can't continue to support a company that hires unprofessional management. They did nothing to follow up regarding my complaint which was supposed to go to the MR Dept Director ? Gloria?, no worries, the review serves its purpose well enough. They've attempted to report my review on Google , rather than reaching out to resolve my complaint. Luckily Yelp allows the truth to be spoken without any censorship. Update: 10 minutes after my phone , all of a sudden I get an email response from Karri sending the attachment. This confirms my suspicion of her being on an ego trip & purposely bullying a patient for her own satisfaction. I'm trying not to cry but this ruined my day. Ppl are unreasonably cruel.

Just like many i was a bit skeptical about it n a little indecisive about getting my Cannabis Card…read more I wasn't sure if it was for me or not n i waited till i was more worried n i regret it a little. I found them online n i was so scared cuz I literally paid for the appointment n i was the whole time praying to the goddess that this wasn't a scam. I was nervous the whole time. The called me very fast in a couple days to remind me to fill in the packet, then a copy of my medical history. I sent them my copy of my breast cancer nightmare. I made sure to put my other problems i have been living with sense i was little. Had my appointment set n like that i showed up to the building. I was still nervous cuz the web had the page, not a lot said on yelp n it wasn't officially mark on maps. Waltz in n when i found it on directory i calmed down. Found the office easily; second floor office 200 next to elevator. Very easy n welcomed immediately by the receptionists. Filled the Covid paperwork, check check. I was there alone for 3mins n then people started to bombard the office lol the staff was so nice, tv had a xmass movie. I was called in fast n had the run down with nurse n after i waited a bit in the 2nd wait room i was brought into Dr. Melissa M's office. Charming little office. The Dr was so kind n very experienced in the subject n studies. She gave me many recommendations n well place knowledge of whats going to happen in the next coming weeks. Card info, dispensaries. Best places to buy n what every place strive at selling vs the others. Also intake info; edibles strength n duration vs flower n cartridges. Renewal of card after it expires n appointment for follow ups. I will tell you this. It was such an awesome visit. Very open n professional ambiance. She was charming to. Life goals right there. I highly recommend this business, they Lgbtqa+ friendly to. Check their webpage out to see if u pre qualify for the card. Make sure u have your medical history n fill out the packet cuz mine didn't show up in my email on my iphone, till i refreshed it on my pc. There is a fee for the appointment. N later u gotta pay the card fee with the government. Im very satisfied with my case n i give mayor blessings to all! Thank you for the wonderful day!