The Medical Records line is extremely difficult to work with . I called to speak to the medical records department . I was told by a new employee , who couldn't even tell me what her role was in the medical records department , that the medical records manager (Karri Wh!t!ng) was out of office . Karri then takes over the call with an attitude as if I was hounding the new employee, when I was simply asking how do I get my records from the literal Medical Records department. Karri tells me they don't have my lawyer's medical records request authorization on file, so I was told they need to send me a medical request form. I explained that I need this form promptly due to legal reasons & she confirmed she had my email on file, this was 20 minutes ago. Karri has purposely not sent the email 20 minutes later all because she's not feeling like doing her job & denying a patient a medical records request when she's the so-called manager of this department. This is unacceptable service and I've never had to request medical records before with Canna MD. I've never experienced this low level of customer service from anyone from this company before so I had to write a review , sadly, a bad one, because of the experience I've had with Karri, who was supposed to be the manager of medical records. I hope this owner sees this and makes changes to the medical records management because this is unacceptable and in violation of Florida law . I'm considering filing a complaint with the Florida Department of health services due to this poor experience and deliberate refusal to provide services as requested. I am finally on the phone with Karri after she claimed the emails were sent, however they didn't land in either of the email inboxes provided. I asked if she was willing to provide me with their email so I could start a thread on my end and ensure I got the document , however her tone throughout this call was very insulting to say the least. She said I could send the email but she wouldn't get to it until next week. I asked "how can you send me a document as you just claimed , but not receive an email and respond with the same document on the phone?" She laughed on a recorded line when I asked why she was unwilling to complete this simple task , & then I asked what was funny..she replies with phrases like "Well if you must know" like of course I want to know, I'm uneducated on how you all do YOUR jobs in med records & was seeking transparency regarding how you all send documents. that is where she agreed to reply to the email. She replied to the email however the documentation I requested was not attached, although she had access to the document. This employee does not take their job seriously as I just got off the phone with her and she refused to provide me with the document in response to the email address that I sent (that she provided) . She is mocking me on the phone as if I'm getting some sort of entertainment trying to get a medical document from her, when in fact, I am emotionally distressed. After this experience with CannaMD. I'm literally being treated for conditions pertaining to this stress. This is unreasonable and unprofessional conduct. I'm absolutely appalled with the medical records department manager, I will be switching away from Canna MD for future certifications. I love my Dr , however I can't continue to support a company that hires unprofessional management. They did nothing to follow up regarding my complaint which was supposed to go to the MR Dept Director ? Gloria?, no worries, the review serves its purpose well enough. They've attempted to report my review on Google , rather than reaching out to resolve my complaint. Luckily Yelp allows the truth to be spoken without any censorship. Update: 10 minutes after my phone , all of a sudden I get an email response from Karri sending the attachment. This confirms my suspicion of her being on an ego trip & purposely bullying a patient for her own satisfaction. I'm trying not to cry but this ruined my day. Ppl are unreasonably cruel. read more

Just like many i was a bit skeptical about it n a little indecisive about getting my Cannabis Card. I wasn't sure if it was for me or not n i waited till i was more worried n i regret it a little. I found them online n i was so scared cuz I literally paid for the appointment n i was the whole time praying to the goddess that this wasn't a scam. I was nervous the whole time. The called me very fast in a couple days to remind me to fill in the packet, then a copy of my medical history. I sent them my copy of my breast cancer nightmare. I made sure to put my other problems i have been living with sense i was little. Had my appointment set n like that i showed up to the building. I was still nervous cuz the web had the page, not a lot said on yelp n it wasn't officially mark on maps. Waltz in n when i found it on directory i calmed down. Found the office easily; second floor office 200 next to elevator. Very easy n welcomed immediately by the receptionists. Filled the Covid paperwork, check check. I was there alone for 3mins n then people started to bombard the office lol the staff was so nice, tv had a xmass movie. I was called in fast n had the run down with nurse n after i waited a bit in the 2nd wait room i was brought into Dr. Melissa M's office. Charming little office. The Dr was so kind n very experienced in the subject n studies. She gave me many recommendations n well place knowledge of whats going to happen in the next coming weeks. Card info, dispensaries. Best places to buy n what every place strive at selling vs the others. Also intake info; edibles strength n duration vs flower n cartridges. Renewal of card after it expires n appointment for follow ups. I will tell you this. It was such an awesome visit. Very open n professional ambiance. She was charming to. Life goals right there. I highly recommend this business, they Lgbtqa+ friendly to. Check their webpage out to see if u pre qualify for the card. Make sure u have your medical history n fill out the packet cuz mine didn't show up in my email on my iphone, till i refreshed it on my pc. There is a fee for the appointment. N later u gotta pay the card fee with the government. Im very satisfied with my case n i give mayor blessings to all! Thank you for the wonderful day! read more

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I've been a patient here for more than 2 years. Twice I have gone to my local dispensary and been told that there were, "No recommendations" from the doctor I had seen, Dr. Reece. The first time this happened I called the office and they were able to remedy the problem within 3 hours... yesterday it was a different story. There was a sale at Surterra- 50% off most products. I put my order in early morning and when I had no notification about when I could pick it up I began calling... and calling and calling. I spoke with a few women who told me it was being reviewed and they'd get back to me. I called regularly until 7:15 pm when the person I spoke with told me there was a note that said all had been ironed out.... What time had that occurred? 4:15 was the time when suppposedly someone called and left a voice mail. I had no voice mail, no call... I don't know who is dropping the ball in that place, but it's happening... For what we pay I want better service. read more