Just browsing through a hardware store straight from the 1960's can be entertaining. You can find…read moresome items you might otherwise never see. I needed some heavy plastic for two temporary windows. Unable to find anything which came close at Big Orange or Big Blue, nor on-line. But there it was! Guys, while your wife browses through the boutique shoppes of Culpeper, you can can easily kill an hour at Clarke Hardware!

An honest-to-goodness, old school, hardware store - from years of yore!…read more There ain't to many of these left around - sadly - they all get run over and replaced by Home Depot, Lowe's, etc. Whenever I see one of these old school hardware stores - I have to stop and go in and look around. Breathe in the ambiance. There is something comforting about these hardware stores... I wasn't planning on buying anything when I went in. Several employees asked if I needed help. I didn't at first. Then I opted for a new Stanley claw hammer (I can't find my current hammer) and a metal tool for breaking up and chipping ice from sidewalks (I'll be damned if I could find this style tool anywhere during the winter). As far as I can tell, this hardware store IS NOT affiliated with True Value - nothing at the store would indicate this and they are not listed on the True Value web site. They accept plastic here - although I believe they do not accept Discover. Nice folks running the place - friendly and helpful!

I'm really a fan of this 'yes, we have it ' local hardware store…read more You can have your H Dep, Lowz, Wa-Mar & Targy, give me Trenis any day of the week. Everytime I've needed a tool or a harware item they've had it and at a better price. You get great personal service as well. You can also gas up your car, fill your LP tank, get breakfast, lunch or dinner and get FREE air for your tires! You gotta love these independently owned shops!

The paint department rocked today! Ruth was fantastic!…read more I sooooo appreciate her tinting my 5 gal paints.

Store# 8552 Pathetic Management and Total Lack of Leadership…read more This store is a complete joke, and management is the biggest problem. The employees are clearly there just to collect a paycheck, and it's easy to see why--there's zero accountability. Management is completely checked out. The store manager is useless, and the so-called "managers" under them do absolutely nothing because no one is making them do their jobs. It's a free-for-all of laziness and incompetence. Policies? They don't matter here. Open bags of mulch, soil, and rock in the garden center are supposed to be sold at 50% off, yet no one enforces it. Cashiers don't care, supervisors look the other way, and management couldn't care less. It's a complete failure from the top down. This place is a shining example of what happens when leadership doesn't lead. Pathetic.

Very disappointed. I drove over a half hour to pick up an order I had made over the phone with…read moreKerri who was very nice and help me as i was trying to do it online but couldn't. So she made the order and advise I would be called when it came in. We also discussed the fact that I wasn't able to get my 5% Military discount until I came in to pick up the order. So far so good. No problem. Then the order came in and I went to pick it up. Kerri wasn't their and when I explained to the cashier the situation, she said she couldn't give me the discount and instead gave me a $5 coupon with an expiration date in two wo weeks and I had to spend another $25. First, what is the likelihood that I would need something else within the next two weeks and needed to spend another $25. As I said, Very disappointed. I guess I'll be going to Lowes or Home Depot next time.

Marty @ the front is THE best. Like, seriously. She's always looking out for the customer and I…read morelove that. This rural hardware store / farm supply is staffed by friendly, helpful people, has the ACE merch, but also straw and hay and all those kinds of things you need for your larger animals. I have a potbelly pig and this is where I buy her bedding. I've also bought supplies for my bunny and various tools here over the years. G&G is a little out of the way for my day-to-day needs, but when I do stop here I feel like I'm supporting local business, and that feels good.

It's looks small from the outside but don't be fooled. You can probably find what you're looking…read morefor here. Great staff, too. My wife and I sometimes come here for romantic visits up and down the aisles, looking at goods. Come here before Home Depot and Lowe's... shop small, shop local!

Well, I called and spoke with a young lady that said she had the Jonathan Green winterizer in…read morestock. I asked her to check before I made the 24 min drive. She placed me on hold for almost 5 min. and came back with "Yes" it is in stock. I told her I would be there to pick it up. Well-No Jonathan Green and the young lady didn't bother to go check. She just looked in the computer. Please train your staff to physically go check if an item is in stock before customers drive out. Especially, after a long hold time. Everyone else in store extra helpful and nice.

Ace brands themselves as having exceptional customer service and that is why I decided to try a…read morepurchase of a stihl chain saw and a few other small items. Below is the reality of the situation. 1. I called before to ensure they had the model I wanted in stock as I live 25 minutes away. The assured me they had it. When I arrived no, they didn't have it and could only offer of Oh I'm sorry, what do you want to do? Kind of take it or leave it attitude. 2. Was walking about the store for at least 10 minutes after arrival, no one greeted me or asked what I was looking for. 3. Was standing in an aisle looking at a garden hoe price as it was missing. Employee walks right by me not a word spoken. He comes back by a few minutes later and I have to flag him down, and he doesn't know the price and has to go look. 4. Asked for a demo of the stihl product including start up and safety procedures guy says "I already took care of that" and proceeds to ask if he can take a break now. 5. They then take me to sign up for my own warranty. This may be standard practice, but at the other stihl dealer I normally go to this is taken care of by the staff. During this process the safety briefing comes up and a manager is asked if he can do the demo and safety brief. He has a deer in the heads lights look on his face and just shakes his head as if he is confused why I am bothering him with this. 6. I asked about a few different products in the store to a few employees. Never did they know the answer..it was always oh let me go look. Should they be knowledgeable in the products carried by the store or is that asking too much? In the end, I bought a chain saw model that was more expensive, had none of my questions answered in a clear manner, and a manager that seems to want to chill in the paint section and not be bothered. If this seems like a good experience for you then by all means spend your money at this store. I expected more from a store that pleads with locals on social media to support local businesses as the big box stores are killing Ace slowly but the employees and manager are taking no responsibility for their own survival but just doing and learning the basic job. Mine is just one experience, I'm sure the employees are good people outside of work, I'm just giving my factual experience.

It's a store with small town feel in the middle of a big city. The staff welcomes you right as you…read morestep in the door. With just a brief flash of my lightbulb, a staff member at the counter pointed me to the wall of lightbulbs to replace it in the next room. Even as I was trying to figure out what to get, I could hear her helping the next customer with his own home item question. Looking around the store, there is probably something you will need in there not now, but maybe in the future. When the time comes, a friendly staff member will likely be there to help you navigate the shelves and find it. We have come here on other occasions for paint and screws. True Value is conveniently located in a street with many well loved businesses in Dupont Circle. Maybe get dinner with a side of hardware store? There is a bus stop a couple blocks down and it's a 10 minute walk from the circle.

The staff are friendly. I don't have to travel far to get supplies. You can get keys made too…read more Metro is nearby.

Friendly, neighborhood hardware & gardening center. Fantastic salespeople who are knowledgable…read moreabout local Del Ray Alexandria, Virginia neighborhood needs. Prices are local shop oriented, so I find them very affordable and worth every dime. Lots of options to meet needs, immediate & long term.

I stumbled upon this store on the evening of May 9th. Since I prefer to shop at independent stores…read morerather then big box stores, I was going to give this shop a try. From the outside they looked like they had something to offer. A pallet of mulch/potting soil outside. And a variety of plants. So I then went inside. I saw 2 employees in the store, but they made no effort to ask me if i needed assistanc. The girl at the register was on her tablet. And the guy was on his phone, standing with a store branded shirt. Finally as I was getting ready to depart, the girl at the register asked: If I needed anything. I said no thank you and left. Not a good first impression. At least the big box stores, greet you and ask if you need anything when you come into the store. Perhaps they will get better with time.

For a long time I supported this place and strongly advocated against shopping at Ace hardware…read more Keep things local at a hardware store that is part of the community. Unfortunately, one smug employee ruined that experience for me, and I'll now be switching my allegiance to Ace. I purchased a small $6 shower accessory. Unfortunately I lost the receipt. The accessory was not what I needed, and I attempted to return it. The employee stated I cannot return without a receipt, even for a store credit (I was going to purchase products worth more than the value of what I was returning). I was disappointed at this response, but I shopped for what I needed anyway. I went to the front, and the employee was helping another customer in an aisle. After helping that customer, she proceeded to another customer in the aisle. Now, I understand one person having to triage, but at that point a simple acknowledgement of me would have been nice. It felt intentional, and it seemed as if the employee was taking satisfaction, acting somewhat smug as she told me she won't accept a return without a receipt. Not sure if this is just one rude employee, or the owner is really this strict about returns on $6 items that are clearly unused, but either way, I seriously doubt I'll be doing business here any more. If you had or have a similar experience, I also encourage you to drop these clowns. (Incidentally, when I purchased the item I would eventually return, I was not asked for my phone number (which they generally use to text receipts, as I'm part of their "customer club" or whatever. So there is actually another mess-up by a different employee that could have accommodated the companies own draconian return policy.) In short, I go to a neighborhood spot like this for the service. And when I'm treated this way, it defeats the purpose of avoiding much more convenient and likely cheaper options like Ace or Amazon. You are not really selling hardware - you should be trying to offer a superior customer experience--remember that and you will not lose customers like this

Nichols is top notch. I love their helpful employees. They know where everything is and if they…read moredon't have it? They'll tell you where to go to find it.

We purchased a lawnmower online and had it delivered through Rice. They delivered the lawnmower…read morealready assembled and in terrific time. We had trouble getting the mower started because we were having trouble reading the manual (lol), and the associates from Rice were exceptionally helpful, and even told us that the owner was going to come over to check it out just to be safe! Thankfully we didn't need to bother them, but that is amazing service. We will be turning to Rice any time we need anything in the future.

Super friendly employees who are very knowledgeable and helpful. I was greeted soon after entering…read morethe store by a kind gentleman employee who showed me exactly what I needed and how to use it properly. Love this place!