An honest-to-goodness, old school, hardware store - from years of yore!…read more There ain't to many of these left around - sadly - they all get run over and replaced by Home Depot, Lowe's, etc. Whenever I see one of these old school hardware stores - I have to stop and go in and look around. Breathe in the ambiance. There is something comforting about these hardware stores... I wasn't planning on buying anything when I went in. Several employees asked if I needed help. I didn't at first. Then I opted for a new Stanley claw hammer (I can't find my current hammer) and a metal tool for breaking up and chipping ice from sidewalks (I'll be damned if I could find this style tool anywhere during the winter). As far as I can tell, this hardware store IS NOT affiliated with True Value - nothing at the store would indicate this and they are not listed on the True Value web site. They accept plastic here - although I believe they do not accept Discover. Nice folks running the place - friendly and helpful!

I'm really a fan of this 'yes, we have it ' local hardware store…read more You can have your H Dep, Lowz, Wa-Mar & Targy, give me Trenis any day of the week. Everytime I've needed a tool or a harware item they've had it and at a better price. You get great personal service as well. You can also gas up your car, fill your LP tank, get breakfast, lunch or dinner and get FREE air for your tires! You gotta love these independently owned shops!

The customer service there is awesome! One of the employees told me where everything I needed was…read more He even walked me to the first aisle and then told me the aisle numbers and locations for the other items. They even checked me out at the customer service desk, which was located closer to where I was parked. I love this store!

The paint department rocked today! Ruth was fantastic!…read more I sooooo appreciate her tinting my 5 gal paints.

Very disappointed. I drove over a half hour to pick up an order I had made over the phone with…read moreKerri who was very nice and help me as i was trying to do it online but couldn't. So she made the order and advise I would be called when it came in. We also discussed the fact that I wasn't able to get my 5% Military discount until I came in to pick up the order. So far so good. No problem. Then the order came in and I went to pick it up. Kerri wasn't their and when I explained to the cashier the situation, she said she couldn't give me the discount and instead gave me a $5 coupon with an expiration date in two wo weeks and I had to spend another $25. First, what is the likelihood that I would need something else within the next two weeks and needed to spend another $25. As I said, Very disappointed. I guess I'll be going to Lowes or Home Depot next time.

Marty @ the front is THE best. Like, seriously. She's always looking out for the customer and I…read morelove that. This rural hardware store / farm supply is staffed by friendly, helpful people, has the ACE merch, but also straw and hay and all those kinds of things you need for your larger animals. I have a potbelly pig and this is where I buy her bedding. I've also bought supplies for my bunny and various tools here over the years. G&G is a little out of the way for my day-to-day needs, but when I do stop here I feel like I'm supporting local business, and that feels good.

I needed to get dryer ventilation piping. And this is right near the neighborhood that I moved too…read more Great selections decent prices. Good store great customer service. I asked for what I needed and the young woman took me right to it in the store. The employees were very friendly and with smiles. The store is a great place to shop. Clean very cool atmosphere. This experience here will make me shop here more than the Home Depot now. I think I found my new hardware store. Thank you G & G Ace Hardware. Love this store! 100% A+. See you all around a lot more now. :)

Costello's Ace Hardware has provided us with exceptional customer service and products since moving…read moreto Fauquier County. It feels like the hardware store I grew up with as a kid. Kent and Joanne have always been helpful, kind, and ensure that our needs are met. We purchased major items from them, including The Big Green Egg and an Ego lawn tractor. We highly recommend this store and their employees for your hardware needs.

Well, I called and spoke with a young lady that said she had the Jonathan Green winterizer in…read morestock. I asked her to check before I made the 24 min drive. She placed me on hold for almost 5 min. and came back with "Yes" it is in stock. I told her I would be there to pick it up. Well-No Jonathan Green and the young lady didn't bother to go check. She just looked in the computer. Please train your staff to physically go check if an item is in stock before customers drive out. Especially, after a long hold time. Everyone else in store extra helpful and nice.

The staff are friendly. I don't have to travel far to get supplies. You can get keys made too…read more Metro is nearby.

It's a store with small town feel in the middle of a big city. The staff welcomes you right as you…read morestep in the door. With just a brief flash of my lightbulb, a staff member at the counter pointed me to the wall of lightbulbs to replace it in the next room. Even as I was trying to figure out what to get, I could hear her helping the next customer with his own home item question. Looking around the store, there is probably something you will need in there not now, but maybe in the future. When the time comes, a friendly staff member will likely be there to help you navigate the shelves and find it. We have come here on other occasions for paint and screws. True Value is conveniently located in a street with many well loved businesses in Dupont Circle. Maybe get dinner with a side of hardware store? There is a bus stop a couple blocks down and it's a 10 minute walk from the circle.

Friendly, neighborhood hardware & gardening center. Fantastic salespeople who are knowledgable…read moreabout local Del Ray Alexandria, Virginia neighborhood needs. Prices are local shop oriented, so I find them very affordable and worth every dime. Lots of options to meet needs, immediate & long term.

I stumbled upon this store on the evening of May 9th. Since I prefer to shop at independent stores…read morerather then big box stores, I was going to give this shop a try. From the outside they looked like they had something to offer. A pallet of mulch/potting soil outside. And a variety of plants. So I then went inside. I saw 2 employees in the store, but they made no effort to ask me if i needed assistanc. The girl at the register was on her tablet. And the guy was on his phone, standing with a store branded shirt. Finally as I was getting ready to depart, the girl at the register asked: If I needed anything. I said no thank you and left. Not a good first impression. At least the big box stores, greet you and ask if you need anything when you come into the store. Perhaps they will get better with time.

For a long time I supported this place and strongly advocated against shopping at Ace hardware…read more Keep things local at a hardware store that is part of the community. Unfortunately, one smug employee ruined that experience for me, and I'll now be switching my allegiance to Ace. I purchased a small $6 shower accessory. Unfortunately I lost the receipt. The accessory was not what I needed, and I attempted to return it. The employee stated I cannot return without a receipt, even for a store credit (I was going to purchase products worth more than the value of what I was returning). I was disappointed at this response, but I shopped for what I needed anyway. I went to the front, and the employee was helping another customer in an aisle. After helping that customer, she proceeded to another customer in the aisle. Now, I understand one person having to triage, but at that point a simple acknowledgement of me would have been nice. It felt intentional, and it seemed as if the employee was taking satisfaction, acting somewhat smug as she told me she won't accept a return without a receipt. Not sure if this is just one rude employee, or the owner is really this strict about returns on $6 items that are clearly unused, but either way, I seriously doubt I'll be doing business here any more. If you had or have a similar experience, I also encourage you to drop these clowns. (Incidentally, when I purchased the item I would eventually return, I was not asked for my phone number (which they generally use to text receipts, as I'm part of their "customer club" or whatever. So there is actually another mess-up by a different employee that could have accommodated the companies own draconian return policy.) In short, I go to a neighborhood spot like this for the service. And when I'm treated this way, it defeats the purpose of avoiding much more convenient and likely cheaper options like Ace or Amazon. You are not really selling hardware - you should be trying to offer a superior customer experience--remember that and you will not lose customers like this

Nichols is top notch. I love their helpful employees. They know where everything is and if they…read moredon't have it? They'll tell you where to go to find it.