The staff is always so welcoming. To see familiar faces is always good too. Everyone is always whiling to help. I appreciate you all. Thank you always. read more

Idk what's wrong with these salesmen but I guess they dont care if they dont make a sale. To run someone's credit but add 2-3000$ worth of extras (that I didnt ask for) to a vehicle and never sending the application to my pre-approved lenders IS NOT OKAY! read more

Group 1 Chevrolet Spring - Tires Near Me - Houston, Texas

I dropped off my truck on 03/16 around 12 PM and never received a single update on the status of my vehicle. The service advisor, Harry, never mentioned that it might need to stay overnight. When I called to check on it, I was told no one else could give me an update because they weren't Harry--which makes no sense. All customer and vehicle information should be accessible in the system. On top of that, no one even had my contact info ready. I tried calling Harry directly and never got a call back. I was told my message would be passed along, but here we are the next day (03/17) and still no response. I have work and kids to take care of, and being left without any communication is extremely frustrating. This level of service is unprofessional and disappointing, especially for a dealership this size. I expected much better. read more

Buyer beware! Avoid this dealership like the plague. Management is nothing more than a bunch of "scam artists." Worst car buying experience ever! They will attempt to sneak by you inflated dealer add-ons and use every trick in the book to increase the selling price of the vehicle. I'm not going to waste my time detailing all the deception they used on me in trying to sell me a car. Believe me when I tell you Sterling McCall Chevrolet might be the most unethical, deceptive dealership in Houston. If you choose to not to believe me, then engage with them at your own risk. BTW -- Don't take my word regarding Sterling McCall Chevrolet's unethical, deceptive practices. Their BBB rating is F -- It doesn't get any worse than that! read more

Group 1 Chevrolet Spring - Tires Near Me - Houston, Texas

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Do not do business with this dealership. They sold us a car on Friday (7 days ago). They agreed to service it and deliver it on Monday. They found unknown damage and cancelled the contract. All of this is fine. However, they are dragging their feet returning the down payment they took for the car. I should not have to wait 5 days for a refund of my money. read more

now called Group 1 Chevrolet. great service when you are buying, BUT extremely poor service after sale. try calling and you will get sent around circles. tried for 25 minutes and was a prisoner of their phone system. I was given a thumb drive with my personal information and empty forms. The forms contained no information on the sale of the vehicle. I'm very upset and you will be too. read more

Worst dealership in Houston steer clear. No accountability, no customer service, no care once so ever why spend your money with people that have no care to help you. read more

Ah, Jaden. What a charmer. He smiled, shook my hand, and radiated that "trust me, I'm on your side" energy that could sell ice to an Eskimo. But the moment the ink dried, he vanished faster than a magician's assistant in a disappearing act. Customer service? Nonexistent. Accountability? Who's that? I drove off the lot feeling great, rookie mistake. The car looked decent, sounded fine, and Jaden swore up and down it was in "great condition." Turns out, that's Jaden-speak for, "Enjoy your 72-hour honeymoon before this thing crumbles like a sandcastle at high tide." Let me tell you to the car's hidden features because apparently, transparency wasn't part of the sales pitch. The onboard computer system? It's like a temperamental artist, it just decides to turn off randomly, as if it needs a moment to reflect on its existence. One second, it's showing me the radio station or the temperature, and the next, it's gone completely blank, as if to say, "Figure it out yourself, pal." It doesn't even warn me, it just dips out like it's bored of doing its job. I'm honestly waiting for it to leave me a resignation note. The back bumper? Oh, that's a work of modern art. Held on by what I can only assume is an advanced combination of chewing gum, wishful thinking, and maybe a few prayers. It's now flapping in the breeze, preparing for its grand escape. Honestly, I wouldn't be surprised if it launched itself into traffic and found a new life as a rogue road hazard. And the rear seat belt? Calling it a seat belt is generous; it's more like a sad, decorative ribbon pretending to be useful. Want it to retract? Too bad. It's given up on life and decided its only job is to dangle limply, mocking your naïve belief that safety was part of the deal. When I called Jaden to share my concerns, he hit me with the classic, "How do I know you didn't break it yourself?" Ah yes, the timeless art of deflecting blame so charming. Nothing screams "stellar customer care" quite like accusing the customer of sabotaging their own car. Naturally, I tried escalating to the manager, thinking someone there might actually care. Spoiler: I'm still waiting for that callback. So, if you're in the market for a rolling disaster wrapped in false promises and would enjoy being gaslit by salesmen with the memory span of a goldfish, you've found your match. If, however, you'd prefer a car that doesn't double as a safety hazard and a drama magnet, do yourself a favor shop literally anywhere else. read more

Paid Over $90,000 and Still Out Thousands - Stay Far Away I purchased a vehicle for over $90,000 from this dealership, expecting a premium experience. What I got instead was a nightmare. The car had undisclosed issues, was basically a lemon, and after returning it, I was left out thousands of dollars in insurance, rental transportation, and time. Despite multiple attempts to resolve the situation professionally, I was ignored. Their own manager told me their legal team needed a formal request,which I provided,but they never followed through. It's been well over a year, and I've been ghosted repeatedly. This ordeal disrupted my work, school, and finances. The complete lack of accountability and customer service is staggering. If you're considering buying from here, especially a high-value car, be warned: once they have your money, they will not help you, even if something goes wrong. You're better off taking your business somewhere that stands behind their vehicles and values their customers. read more

AVOID!!! Extremely bad experience with this dealer. I went in on 6/16 to look at a truck I saw online. And the truck needed maintenance, I couldn't even test drive it. According to the salesperson, Jose Barrientes, it was only a sensor so I agreed to sign paperwork stating I was going to purchase the truck once it was serviced in order to remove it from their website. It was supposed to be a quick fix but it has turned into a 2 week and some days ordeal. I have been the one having to constantly call to ask for updates and swearing I was going to get called back with updates but never did. I then decided I was no longer interested as it felt like they were not being transparent. Yesterday 6/30 I called and spoke to Clint who is supposed to be the sales manager. I asked for an update and he said the sensor had been changed and that they were working on the injectors, I then said that the injectors never had been mentioned to me and that I was now no longer interested. He then said he would give me a call back in "a couple minutes" and those "couple minutes" has now turned into 24+ hours. I tried calling again today to ensure I don't have to do anything on my part and ended up having to leave a voicemail. I highly recommend avoiding this dealership as a whole. The most unprofessional service I have ever received. read more

If only i could leave 0 stars,got hassled to put more down toward a vehicle then was told i needed to get an extended warranty to get the vehicle. now the vehicle has been in the shop for over a month because the engine gave up and the warranty is refusing to pay for the service and not even explaining why. terrible salesman as well as customer service. DO NOT PURCHASE A VEHICLE HERE read more

I have called over and over, I received no paper work as the finance guy claimed he would email to me and was very busy that night. I never got anything, I bought the car over 2 months ago and they won't answer my calls. Justin Villarreal will not call me back or help me out, sales managers won't answer calls. Receptionist blocks calls. I have dealt with this for months. I will be going in person to raise hell and warn every person showing up to buy a car and ruin their sales. Maybe they will take 5 min to help me at that point. read more

Absolutely ridiculous. DO NOT WASTE YOU TIME HERE!!!! My husband bought a truck here and has been having problems with it since getting the truck. Sunny the dealer said that if needed anything to just call him. Number one he's very rude when you're trying to buy from there. Not too sure if it was because I was a woman or if he knew that I was calling the dealership out on their BS. Note: I have bought new vehicles before and my husband was buying his first brand new vehicle. I know how dealership can be when you're buying a new car/truck. They will get you what you want by screwing you over. Whatever, after all the BS from trying to buy the vehicle, Sunny keeps saying that if we needed anything contact him. We did when the plates and registration were taking extremely long. Almost a month. He gave us no clarity or update on the matter nor did he go and ask for an update all his said was to call back in a week if we still haven't received it. News flash we did but that didn't matter. Now fast forward to today. My husband takes the truck for an oil change to an chevy dealership close to home and the advisor tells him that his front tires are wearing out on the inside. For context, my husband and I live in Rosenberg, so to go this dealership is almost an hour drive. My husband contacted Sunny to tell him the issue. SUNNY SAID TO COME OVER THERE AND HE'LL GET IT TAKEN CARE OF IT.!!!! So of course we go there and we get directed to service. The service advisors said there was nothing they could do on their end because there wasn't a warranty bought with the tires. However, they said maybe Sunny could get it taken care of since he called us down here. No hate to the advisors I understand if they can't do anything on their end especially if it wasn't communicated. They were very professional with that matter so my frustration isnt with them. My frustration is with Sunny. He calls us over and says that he can't do anything about it either but that we can just buy a new truck. Dude what??? Make that make sense. This was funny nor was it pleasant to be around. Sunny quite honestly is the worst salesman there when it comes to customer interactions. He doesn't respect the women that walk through that door nor does he know how to read the room. If you read this far, go to Chevy dealership off 90 and 59. They can at least say sorry there. Here they need some type of training for that customer interaction or something. Terrible 3 month experience. read more

I brought my car for cooling service which I was disappointed in the work. I had to bring my car back several times. They put faulty parts on my car which I have receipts for new parts. My car is not running how it's suppose to and the Service Manager Brandan was rude and didn't want to answer any of my question. They are very unprofessional and the service department needs to have better communication with customers that spend money with them. read more

The dealership is now called Group 1. Not sure who they are but the 1 is not for service. Had an appointment today at 7:30 am for an oil change. Finally got vehicle back at 10:30 am. Any other dealership I have gone to with an appointment is done in a hour or so. 3 hours for an oil change is not good in my mind. Will not be back read more

Damn! If only I could give zero stars or a negative 10. I have been ripped off, lied to, and treated like garbage with very few exceptions every time I have had to deal with these people. If you're looking to introduce nightmares, high blood pressure, and pure frustration like you have never experienced, this is the place for you. It's all about greed and humiliating the customer at this dealership. I would rather walk than buy another car from them.... read more

Another scumbag dealership! , they had a truck online so I inquired, emailed all day back in forth asked if it was in stock they said yes , was communicating with the scumbag sales rep , got pre approved , provided all my info , provided my trade in information agreed I would go in after work , made plans to go in after work 20 min before I got off the scumbag calls and says there was a pricing error on the vehicle ! What a scumbag dealership move asked if maybe I was interested in something else what a joke FALSE advertisement online real scumbags !!!!! read more

DO NOT BUY FROM THIS DEALERSHIP!!!!!! Purchased a used truck from Noah at Group1 CHEVROLET, aka Sterling McCall Chevrolet at 17800 N FRW, in Houston a couple of months ago , and I just started having major engine issues with the truck, I am well in over 4K dollars deep. I went back to the dealership to ask if they would help with fixing the truck so I could drive it, or trade the truck in for something else that would run. I loved the truck, but me just only making 2 pmts on this truck and now I'm 4K in repairs plus!!! All I asked is for them to help with the cost or fix the truck I purchased from them. When we were possibly looking at trading the truck back in, he was to embarrassed to even tell me what they would give me for my truck I just bought from them a couple months ago. Noah said he spoke to the managers and Service area, and They refused to even help me with the issue I was having or even try to help me fix it, as I was hoping they would want to help a customer out after getting sold a Lemon in my eyes. I can't believe a large dealership would sell me a truck and within a couple of months have major engine issues and refuse to help me out. This is Horrible customer service and Bad Business. I will never step foot on their property again . Like I said... "DO NOT BUY FROM THESE GUYS, HORRIBLE WAY TO TREAT CUSTOMERS. read more

Tried adding 5k in "packages" when the vehicle comes like that from the manufacturer. 28k turned into almost $37k ridiculous. The manager there will try to f people that dont know over. I wasnt born yesterday buddy. read more

Bought a car and had to wait maybe three days to even get it even though each day they were telling me i could pick it up until i couldnt. cool, but since the delay the manager offered to deliver it in the morning today. they were way later than when the manager told me, so i said i needed it by two and my sales person told me it was taking long due to being "detailed", but it was delivered with crumbs and a coin and sooo dirty so clearly not. there was food and trash under the seats and it looked the same as when i test drove it, when i was told twice how it was getting "detailed". i dont know why they cant actually be honest with customers on the status of their cars, i was continiously lied to and not taken seriously. the only offer was for me to go alllll the way back to get the detail they told me was already done two times but im not wasting any more time here. terrible communication with my sales person dont waste ur time here. edit- carlos was my sales person id pick others... read more

On march 2024 I purchased a vehicle from this location, Julio sold me the vehicle he said the vehicle was in good condition and also he said their mechanic checked it out. A couple of weeks after lights came on on the dash, I replaced spark plugs and they had rust all over, control arm is leaking, I asked them about extending warranty when buying the vehicle, and i didn't get any information or options about it.. The vehicle makes a weird noise when I hit a bump! Code p2432 Issues with traction Julio and this dealership should not sell vehicles in bad conditions because of High rates for inters and cars are expensive. Now I have to deal with this! I contacted Julio about this matter but he simply ignored me! read more

Group 1 Chevrolet Spring - Control arm leaking - Tires Near Me - Houston, Texas

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This would have to had been one of the worse car buying experiences I have ever experienced. Weeks after sealing the deal and signing all documents I still had no car. Luckily my lender was about to void the contract and I could take my business elsewhere. Working with Matthew, Justin, Clint and one other sales associate was no help. After multiple attempts to reach the general manager via email and call I never got any help except an automated response from a "dealer rating review". This was very unfortunate as I was not a first time customer to Sterling Mcall but I will never return to this location and/or company. read more

If I could put zero starts I would. This was the absolute worse service. I came here to get an oil change and I had to come back here 3 times and still left with no service. First time they said it would be a 3 hour wait so I suggested to make an appointment for next day and then when I came the next day they said it still would take 3 hours so I agreed to come the day after that and would uber home and come pick up my car after finished. I had sat there for 1 hour just to check my car in just for me to uber anyways. I spoke with the people asking what's going on and the response was "I'm not sure what's taking long, they are acting like they are too busy"... I just left. They had already told me today it would be no wait and I still had to wait to check my car in. It's ridiculous. No communication while waiting. Just had me dry waiting till I asked him what was going on. read more

I purchased a 2025 Chevy Silverado 1500 High Country and after purchasing and have been trying to contact Sterling McCall to find out what the ETA was on my documentation and license plates but have just repeatedly been told over multiple days that they need to talk to their manager. read more

Yeah, I apparently don't learn. Bought a used car here for my kid, had a leak, they said it was repaired. Guess what, not repaired. Just want to hand the hunk of junk back to them. Their offer? 1/3 what we paid. 300 miles later. Never ever ever again. read more

No urgency or communication. Ive Called them 5 different times trying to figure out the status of my vehicle and they don't even know where it is, waiting on a call back now. Pair that with the longest wait times on servicing. This is a nightmare. Stay away. read more

My husband and I both purchased vehicles at this dealership. The salesman, Gio was great. He was very helpful and honest, however we are disappointed with the level of service we received from the financing department. A year after purchasing our vehicles, we decided to cancel the extended warranty. We left several messages with financing department and they will not return our calls. It has been over 3 weeks and numerous messages left to cancel our extended warranty and they will not return our calls. They also need to hire a receptionist with more professional as well. Whenever I called and Daisha answered, she acted as though it was a hassle to transfer my call. Completely rude and disrespectful. If we would have known the lack of communication and professional we would receive afterwords, we would not have purchased two vehicles from this dealership. We would not recommend this dealership. **UPDATE** thanks to Gio the salesman, we were able to get the information we needed to cancel our warranty. Added 2 stars due to Gio going above and beyond to assist us. read more

I would NOT RECOMMEND this dealership. If I could give zero stars I would. When I first went to get a transmission fluid and filter change, there was an oil leak found while doing transmission filter and flush. I was told that they did a multi-point inspection making it seem that it was all good to go. Yet I had to bring it back after 2-3 days due to my coolant leaking out. Which is odd because before I took my truck for maintenance, I didn't have any issues with my coolant. During the time of the transmission fluid and filter change I had to wait for a whole week to get my truck back. I paid a lot totaling around $3,000 and somehow they missed a "major coolant leak"... I'm here thinking it had to do something that they didn't do right, so I asked them to please check thoroughly and if anything they should be the ones to cover it due to having to bring it back and missing the major leak. The service advisor I was appointed to had communicated with me the first time I brought the truck in, but the second time he did not. Instead, I had to be the one reaching out to get an update and when I ask to get a rental (which should've been offered due to the inconvenience) he said they couldn't until they run a diagnosis for it because "it was policy". There was no sense of urgency since I first took my truck, I'm here thinking... this is the second time bringing my truck they should consider or as they claim "Be happy to assist if anything else comes up" due to the inconvenience offer a rental car after they found the diagnosis and yet no type of concern for the client. They didn't reached out and a week goes by without my truck. It took 3 days for them to tell me about the major coolant leak and wanting to charge me $1,102.72 which is ridiculous because I shouldn't have to pay over $1,000 for something that they failed to see plus it shouldn't cost more than $500-$800 to fix. At this point I was frustrated to the point I decided to get my truck back and take it somewhere else. Before I did... I asked to talk to a manager hoping there was a way they could lower the price down and same service advisor (Edward Perales III) said that the manger wouldn't be back until Tuesday... You expect me to believe there is only one manager availabe? This just shows how little they care for their clients. Sadly I thought about getting another truck because this where I originally purchased my truck when it used to be Munday Chevrolet and I been having my truck for about 9 years and till now I'm starting to have issues like this. I will definitely NOT BE COMING BACK. I ADVISE NOT TO PURCHASE OR GET ANY MAINTENANCE DONE HERE. Bad/ Horrible customer service - Staff didn't greet nor welcomed me in (wasn't the only one... another client seemed lost with no guidance) - Things kept escalating Instead of coming up with solutions - Got tired of going back and forth (through calls, texts and in person) I honestly don't see how they can make this right. Especially after reading other people's reviews having bad experiences. P.S. If there is an update (which I doubt) I'll let you guys know. read more

Sterling McCall Chevrolet - A Masterclass in Incompetence and Customer Neglect If I could give zero stars, I would. My experience with Sterling McCall Chevrolet's service department has been a disaster of epic proportions--financially devastating, professionally negligent, and emotionally exhausting. All I took my diesel truck in for was a routine fuel filter replacement. A simple job. But due to their lack of basic competency, the technician failed to bleed and prime the fuel line properly. This caused an issue that never existed in my truck's entire history. My vehicle, which had no rail system problems since 2016, suddenly breaks down less than a mile from the dealership--immediately after "routine fuel filter replacement" service. Rather than taking accountability, the dealership casually said, "These things happen." What's worse, they offered no support. I had to arrange and pay for my own tow to bring the truck back to the very people who broke it. Then began the nightmare of misdiagnoses and money drain. They blamed the fuel rail system. I shelled out over $5,000 on rail system repairs. Then they said I needed a sensor--another $700. And guess what? The issue STILL isn't fixed. Now here's the kicker: Since January, Sterling McCall Chevrolet has had my truck more than I have. While I continue making monthly payments on the vehicle itself, I'm also paying the interest on repairs that haven't even solved the problem. I'm essentially paying for a vehicle I can't drive and for repairs that haven't worked--and no one at the dealership seems to care. Communication is pathetic. I've gone weeks without a single update unless I initiate contact. And the worst part? The repairs they're currently doing are an educated guess at best, with no confidence, no clear diagnosis, and absolutely no assurance that I won't be back in the same situation shortly after getting the truck back--if I ever get it back at all. This isn't just bad service. It's negligence bordering on fraud. They've taken my truck, my money, and my peace of mind, and have offered no real accountability in return. I'm left without a vehicle, hemorrhaging money, and with no resolution in sight. Sterling McCall Chevrolet has shown they are not equipped to handle diesel repairs, not invested in customer service, and not worthy of anyone's trust. If you value your vehicle, your finances, or your sanity--stay far, far away from this dealership. Stay tuned--I'm sure there's more grief to come. But next time, I will name every shotty, piss-poor service rep at Sterling McCall by name. Count on it. read more

They extremely took care of me big thanks to Jerrell the sales manager, Patrick the GM, and Kenny the salesman. Found me the perfect car and Jerrell went absolutely above and beyond for me to find me the perfect car. This is the 4th vehicle I have bought from them and would 100% recommend them to anyone, one bad apple doesn't make the whole tree Jerrell was forsure amazing read more

I got excellent customer service from my sales-lady Sara Davis. I went higher than my initial budged but I got more value. My purchase process was SEEMLESS!! Thanks Sara! read more

bait and switch cons!!!! everything sales rep Sal and manager told me was lies...except for one fact; that they will gladly take my money and put me in any car they can that will make them the most profit. what i want is not important. every car i asked to see had some issue as to why i could not see it. oldest scams in the book. it explains why no one was on their lot but their service dept is flooded with angry people! lol!!! read more

I had an appt for 8:20am for an oil change. I get there to drop my car off and was greeted by Nina who told me it would be about 2 hours and they would wash my car as well... me that's great I say I would go run some errands and return. at around 2 hours I go check the status through the text sent and it say final touches in progress so I head back to the dealership. well I get back to the dealership and ended up waiting a extra hour and 35 mins. when time to check out I then was told I had to pay extra for a filter and that's when my patience ran out. I let them know I would leave a review because service was absolutely horrible!!! I ended up paying a few dollars more which wasn't a big deal but when I return to my car it was still dirty.. I won't be going back and sad part is I bought my car from them as well as my husband truck! we will not be giving them anymore of our business, time or money! DO BETTER STERLING MCCALL CHEVY !!! read more

Absolutely the worst service ever!!! Please do not go here for any service it is an absolute nightmare!! I took my car in for service since I was having ac issues, they replaced the ac compressor which was all good but when I got my car back my trunk could no longer open!! It was working fine before taking it here. They kept making excuses after excuse that things happen and they never came up with any solution or help and treated me so rude then they wanted to want to charge me $650 more to replace the trunk latch for no reason!! It was not broken!! I never had that issue before until taking it here! But I refused and took it somewhere else and all they did was release the trunk somehow and said the latch was never broken and it did not need to be replaced!! This place is a scam!!! They tried to make more money off of me after already spending over $2,000!! I knew all along they had caused my trunk to lock up but they never helped me!! Shame on you for trying to steal money from people! read more

Probably one of the worst experiences I've had with a dealership. I arrived at 7:30am with an appointment they did a diagnostic that should've took him no longer than two hours they finally found out the problem, but told me three hours later that they couldn't do anything because the warranty department was closed. The technician left my truck to go get lunch and no one was able to put my truck back to gather so I had to wait an additional hour for the tech to come back from lunch I should've been informed that way earlier instead of leaving at 1:30 that is almost 6 hours. I pretty much wasted my day for my truck to not even be serviced and then they have the nerve to charge me for the diagnostic. The service manager Derek was no help at all. 2 weeks later I bring my truck back to be serviced finally and it took them 2 days to say they fix it. Now they are closed and my truck is still having the same problem. My truck is under warranty and I shouldn't be dealing with this at all. I want a reimbursement for the gas I have use driving from AUSTIN to HOUSTON FOR THE 3rd time. read more

Horrible, I went in to get my car serviced in February. I just received my car back in May. My car still was not fully fixed. I went in for my car over heating and I had to bring it back 3 times because they never fixed it correctly. When I told them that it wasn't corrected they told me I was wrong and nothing was wrong with my vehicle. I expressed for them to look into the situation further, and they found a small crack in my radiator. The problem was still never corrected and was later found that I had a crack in the engine which is what we tried to tell them in the beginning but they wanted to charge me over 3,000 just to check. Once they fixed my engine the air condition needed to be fixed. Lastly the catalytic converter supposedly went out and they said I needed to replace that. Because I had to bring it back 3 times they charged me for the deductible. My service person named Valarie was very helpful but to not properly fix my car was totally ridiculous. I asked could the 100 be waved due to my experience and the head manager told me no. *UPDATE!!* So once I got my car back I drove it thinking it was fixed! After a minute my car started smoking and leaking oil!!! I asked my friend who's a mechanic why is it smoking? He stated because you're leaking oil and your missing screws and a part that was part of the engine was missing screws and not properly screwed in!! Like are you kidding me! Tried to upload the picture but having trouble!! Again asked for some type of compensation and was denied!! They have continuous messed up my car to the point that my warranty is fully exhausted. So now anything else is not covered and my responsibility! This is horrible!! read more

Group 1 Chevrolet Spring - Tires Near Me - Houston, Texas

11/27/2022 Exceptional service. Purchased via online posting, coming to SMC from out of town. From Salesperson (Sal), to Finance Manager (Justin) -- my entire purchase experience was painless. After a "total loss" accident in my 2016 (dream) JKUR -- I have a new to me, fully loaded 2019 Jeep JLUR. She is getting new wheels and 37's next week! Again, thank you SMC for your outstanding, five (5) STAR service!!! read more

CHEFOR NDOFOR is a liability to this company, not only did he sell me a $46k lemon that broke down a month after I bought it but he refused to help me with anything I needed. I DO NOT RECOMMEND WORKING WITH HIM or this dealership if they are selling bad cars, from the entire motor being black from never having an oil change to bad breaks to cracked rims and the list goes on, not even a better quote nothin!!! Smh THANKFULLY Jessica Perez went above and beyond and helped meet some of my needs. She's an asset to this company and I'm thankful she went out of her way to calmly listen to my frustrations and mostly straighten everything out the best she could . Still would love a better quote due to all the problems that came with this car that I was unaware of but no luck. Thank you Jessica for handling this professionally and doing what you can. 10/10 read more

Group 1 Chevrolet Spring - Tires Near Me - Houston, Texas

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BEWARE - I'm at a loss for words with their professionalism and customer focused facade. To be fair Ninete had good commutation and kept this from a 1 star. I wrote the director of service twice and they have yet to reply, I reached out to customer experience manager twice and they never called back. -This location scratched all 4 wheels though minor when doing tire rotation. -They attempted to repair something only for it to be worse off (steering wheel mismatch) -They scratched the steering wheel frame on replacement. -I addressed concern of auto braking not working and they wrote completely incorrect notes further proving they never inspected in the first place. -They did replace door panel correctly though upon purchase tint person left a 16in gash on leather when cutting tint All situations were pictured and recorded before leaving the shop. I have been polite the entire process and not sure where or how they credit themselves as customer focused. This would be disappointing to anyone spending 25k let alone the 88k I just dropped on a new Tahoe. All I asked was for them to treat the vehicle as if it was theirs. read more

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Took way too long to get the service I needed. Three days for a starter and battery at the dealership, and I had an appointment! That is ridiculous. read more