Here we are 3 weeks now still without a vehicle.... were told it'd be done Friday, then Monday told it'd be Wednesday. I'm seriously about to wave the "lemon law flag" and have them put us into something else altogether. If my 3 year old vehicle (was 2 months new to us) already needs almost a month in the shop, I want a different vehicle. This is ridiculous. Surely they're not expecting a car payment this month, seeing how we've literally not been able to drive it for this long.... read more

Groove Ford - Car Dealers Near Me - Centennial, Colorado

Vehicle sat there for a month. Impossible to get updates. IVR says to use the text message sent when vehicle was checked in. Nobody replies to the texts. Call in repeatedly and cannot get a human from service on the phone. Two weeks "waiting on Ford to approve the repair" but when I took 4 hours to escalate got a Ford corp case open and they said they did not have any requests on my VIN. Then talked to SA and they admitted they had not even sent the photos to Ford yet, after having the vehicle two weeks. You have to call every day for updates. Then after getting it home ALL OF THE ISSUES ARE NOT FIXED. Now can't get another appointment for a month. read more

I recently bought a Ford Edge, and Lon was a great help. He was a total pro. He asked the right questions and found a great solution for my situation. Thanks again for the help... read more

I bought a Ford Escape Plug-In last November from this dealership. Good car but awful dealership. I won't go into all the confusion and additional money they wanted from me after I bought the car. What really hurts was they never submitted a "Clean Vehicle Seller Report" to the IRS. It's due 3 days after the sale. As a result, I can't claim the $3,750 tax credit in my 2024 Federal tax return. Grove Ford? Stay away!! read more

The staff here is really wonderful and helpful!! This location is very modern and clean and comfortable. I usually wait for my vehicles because the waiting area is great and they have wifi for me to be able to work remotely. Yayy! We brought our 2013 Ford Edge here and they fixed all the minor problems, sold and installed the best performance tires for less than anyone else, including TireRack, and did a proper balance and alignment as well as an oil change so my car is running as well as it did seven years ago! They honored my military career by offering a discount as well!! WOOHOOO! We have been bringing our 2014 F150 here for the past few years and they've been consistently helpful and professional in its minor repairs. Ask for Jim Dickey!! He's the BEST!! Now we have a 2019 F350 Platinum and Groove Ford has been absolutely amazing in taking care of us and our newest truck to the family. Love this place. read more

Groove Ford - Waiting area behind the staff's work spaces. - Car Dealers Near Me - Centennial, Colorado

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$60,000 for a 2022 Ford Bronco. You'd expect to get what you pay for, right? There never should be a problem with a car I had owned for less than 2 weeks, but somehow there was. I bought my Bronco from Biener Ford in Great Neck, NY and proceeded to drive it cross-country. It was 108 degrees out and I was driving across Kansas when my AC stopped working. I called Beiner Ford in NY to ask for help, and they pretty much told me to "Go F myself". Unless I was bringing the car to them, they wouldn't bother to lift a finger. Meanwhile I was on I-70 westbound in bumblefruck nowhere Kansas and I was literally melting in the sun's rays. I called home and asked my pops to help me out. He found Groove Ford on his own after calling about 6 Ford Dealers in the Denver area. They were the only ones willing to help. I got to the dealer before the opened and was an unhappy Karen- type. I was PISSED that my brand new car could break. I even called Ford and asked them to buyback the brand new car. How angry I was that a new car could break and the dealer I bought it from could care less. Meanwhile a dealer who'd I'd never done business with could care sooo much and help me out of a jam. It took all day, but Groove ford was able to fix my car and I was able to get on my way. Huge props to their techs and customer service associates for helping me out of a jam and for helping me not melt in the 100 + degree temps. Thank you guys for having a first rate service shop with great people. You guys rock! read more

Groove Ford - My Bronco that Groove ford fixed. The AC broke and it was found to be a wiring issue. - Car Dealers Near Me - Centennial, Colorado

We went to groove ford looking for a corvette and luckily got Alex to assist us. He was incredibly kind and put no pressure on us. He made it a very enjoyable transaction. David helped us finalize buying the car as well and was incredibly kind. Overall to my surprise it was a very enjoyable and easy experience. read more

Dropped off my less than a year old vehicle over a week ago. I have an ESP and was not given a loaner and they told me to rent a car, but none were available in the area for under $50.00 a day. Not everyone can afford that up front up cost. I was always the one reaching out for updates. Try frustrating experience for someone who bought their car from the same dealership. Very disappointing read more

Purchased New F150 Lariat. During closing process, the finance person added a $2,000.00 service plan onto my contract after I told her I didn't want anything added on. She also told me during the closing they were giving me 2 free oil changes. HOWEVER, on my finance contract she added $210.00 Maintenance Plan! I called FORD and was told it covered 2 oil changes...EVERYONE LOOK AT YOUR VEHICLE BUYER'S ORDER to verify you didn't also get charged for something you didn't want. read more

No communication from the service team. They seem to ignore everything I say. Alec still hasn't called me back about the work provided and my car just showed back up at home. Just going to keep making ford pay for shuttle service till they get it right. Be nice to be talked to like I am a human being. Gonna leave reviews till someone at ford feels like giving customer service a shot. I am just about the most non confrontational guy out there but they have created a monster. See you tomorrow! read more

Wish it could be zero! We called two weeks in advance to schedule an Escape door recall. The advisor said she would have to do some research. She waited until the day we went in to research from a peer and told us 3 days and we would have the car back. She then didn't communicate with me at all. I had to initiate all communication. When I left 2 voicemails and threatened to call a manager she texted back stating she was just sending the car to the body shop and had to wait on parts. When we went to get the car and asked for a manager he only defended his service advisor. He wouldn't listen to our complaints and lost a customer. They don't care!! read more

In March 2023, I brought my car in for an oil change. They advertised a "deal" to get 3 oil changes for a discounted rate ($300 total) if I pre-purchased the next 2. I got my 2nd one done, and scheduled my 3rd, at which time I was told that I still had one oil change left (I specifically asked if it was 1 or 3 left since I thought it might have been a package of 5, not 3). Not to mention issues with this appointment for recalls that they didn't have time to repair and for which I was scheduled, but I get to the quick lane and the package I bought is now $200, AND for the 1st time since I bought the package, they mentioned it was expired. Larry was the service representative who both sold it to me without mentioning an expiration date and who told me it was expired today. Brian, Manager, "discounted" the oil change I already paid for to $65, but there are currently coupons and deals for $67 per oil change, so they really are still just charging me in full when I shouldn't have to pay a penny more. They were kind and do a fine job which is why this is 2 instead of 1 star, and ultimately charged me $55.92 and included a tire rotation, but they still owe me $55.92, recall repairs, and can not be trusted for anything that might be pre-purchased. read more

Groove Ford - Current "deal" - Car Dealers Near Me - Centennial, Colorado

We ordered a Bronco in 2021. It took over two years to receive our vehicle, but this was due to supply chain issues. I mention that to say that we have a two year relationship with the dealership. (We stopped in many times to ask if they had any information regarding delivery of our Bronco.) The staff is friendly, courteous, and extremely easy to work with. When our Bronco arrived, Nathaniel helped us complete our deal. We had no trouble agreeing on our trade-in value. There were no high pressure sales tactics. The entire experience was smooth and pleasant. We will definitely work with them again next time that we need a car. read more

This is my second time coming here and both experiences were not good. About 5 years ago I came here to look at one of the Ford cars as a company car option. I had explained to the rep that I was not buying, that I would be getting a lease through my employer and I wanted to choose between the Ford and Chevy options. As we looked at the car, I was measuring the back to see how a car seat would fit, checking for latch attachments, etc. the rep took me on a test drive where he drove, showing me how fast the car is and how it whips around turns - as someone in sales myself, if I see a mom looking at safety features I would highlight those! When we returned he had the manager come over to "close the deal" where I had to explain again that I was not purchasing and that the seller should listen to potential customers. Today we went in to look at the Explorer and I hoped for a better experience. Highly disappointed. The representative was apparently not pleased we were there. She barely spoke to us. She said if she doesn't ride with us she has to fill out a form. This is during COVID I do not want a stranger riding in a car with us so go fill out the form! It was seriously a 1 page form. But this is the 3rd dealership we've been to in 2 days and no one else complained about a form or asked to ride with us. After the drive we told her we were not a fan of how the car drove and she thought maybe changing the tires would help. Nope we just didn't like it. If I look at Ford in the future I will drive further to go to another dealership. read more

Problem solving! X hybrid vehicle (700 mile range) X haul stuff X tow a sh!t ton of stuff X drive though stuff X power stuff (can recharge an EV or power the house) X free up garage space (does not fit) X drives itself (almost) Quite possibly the best buying experience I've had! Ryan Rambo got me into this 2021 F-150 XLT Powerboost (hybrid) with the 7.2kW Pro Power! Overall buying from Ryan was the most up front, honest, transparent car buying experiences I've had (~30 years of experience ~20 new cars). For a truck that is hard to get, I got a great deal! And it did not take all day! Including test drive I was out of there in under three hours! I will definitely look to Groove Ford for future cars! read more

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Over the last 3 years, my truck has been in the service department at Arapahoe Groove Ford. Each time, they've had it for an extended amount of time, leaving me without a car. The last time I brought it in, they had it for almost 2 months, i just got it back today, ONLY BECAUSE I CALLED. The issues with my truck are all being under the hood. I got a new transmission, and I came back after the transmission was done and after an accident, and they kept it for almost 2 months to replace something in the column. From the steering wheel to the belt, shifts or whatever, and they didn't even address the two other issues of my tire sensors and my bluetooth, not connecting to my truck. The service department, it's really nice if you get to talk to somebody. On numerous occasions, I've called left messages. I've been told. I will definitely receive a call back and not have had one. I've had to call to pick up my vehicle to get status updates. They're just not communicative at all. I'm changing my service department to a different Ford read more

I would like to say this location is not very professional to start. Next I'd like to mention that the service advisor yelled at one of the lube techs in the lobby in front of customers which is a NO NO in any business. Second I got my oil changed here and when I looked at my driveway there was a giant oil stain (3 of them in fact). At first I was ok with it because they were going to fix it and then send someone to clean it up in my drive way. It has been three days and a call from the cleaner and they still haven't showed up. To me this was upsetting because when a company says they will fix a problem and doesn't then it makes it worse because they over promise and under deliver. Also while I was there they said it was either the bolt wasn't tight enough or they put too much oil in.... yikes! Hopefully this post will shed some light on what kind of operation they are running and that is the purpose of the post. read more

Groove Ford - Car Dealers Near Me - Centennial, Colorado

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Chase Jacobsen used to service my truck. He referred me to Cody Curtis who was easy to work with and communicative from start to finish. I was told it might take a few hours since I serviced on a Saturday. But I think they only took an hour which was impressive! Go see Cody for your Ford service needs I drive past Barbees happily so I can take my truck in to Groove! read more

This place is hot garbage. My husband's truck needed some Warranty work - Groove Ford had the truck for about 3 weeks, and finally called and said "we can't get it to replicate the issue." (Issue was: the whole dash would stop work while driving, and it's digital, so no mph, rpm, etc). So we picked it up. The next day - the dash goes out again. We call, they tell us to bring it back in. Another 3 weeks goes by - with call after call after call about the truck. Same excuse - "we can't get it to replicate." We go to get the truck and while in the parking lot at Groove, the second we start the truck, the dash goes out. We walk back in to tell the service manager and the exact quote was "we are super busy and don't have time to look." Truck is still under warranty! We drove to another dealership, they said it was throwing a code for the dash. Called Groove back and they didn't care - "trade the truck in if you don't like it." So that's exactly what we did. Groove will never get another penny from us and absolutely tarnished the Ford name. read more

Just take note of how many one star reviews there are, and what the consistent issues are! 1-extremely poor COMMUNICATION, not responding to texts/their preferred method of communication, no updates I've a long period of time. Communication is their weakest point. 2-no issues with my truck until I let them perform a recall on the engine. Now they've had it for one month and a week total over multiple visits. Still not fixed...same issues. Tried to get it right back in after experiencing the same symptoms. Advisor was speaking with his tech and will call me in the AM. A week and three days later I reached out getting the same response from my very initial visit. I left a VM Save yourself the time and hassle...take it to a different Ford dealer! read more

Lies to customers. Doesn't fix anything. Doesn't answer or provide answers. Won't pick up phone and leaves you stranded. Horrible customer service! Says that they fix things and nothing gets fixed. Won't return calls. Don't go here! You will regret it!! read more

I bought my lease car at Groove Ford. They push it into convince me to buy a plan that they later did not honored. There was a recall from Ford with the vin of the car and they did not wanted to honor it either. They did the service on the car and all was good. 9 months later and once the service plan was expired (they sold it to me w the promess of 100,000 miles) they found a lot of things that, if true the car needed all of that, they shoupd have seen in the last oil change and evaluation. They expected me to pay over the price of the vehicle. Tgey said "the car is a 2016". Me "yes, but back then it belinged to Ford, not me. I bought the plan when I bought the car from you in 2019. The car has 70,000 and otherwis le and have had all its services on time. Also, when I was going to buy my car, Ford told me tge car value was $10,000. Groove sold it to me in $15,000. They said "oh well, is another state, here in Colorado is more expensive. But at the time I neede my car for work. So I agreed only because of the service warranty. And now they dont even honor Ford recalls. Even if Ford send you a letter with your vin. Is a deceiving practice. I have had way better service in other Ford locations. We have 3 cars (the one I described was my college daughter's car), and I will never bring my bussiness here again. read more

I had work done by this dealership on a Wednesday, it's a 2018 Ford fusion hybrid, they said it was a shifter control module, so they needed to take my tire off to get underneath the passenger front seat to replace the module, in doing so there is a piece of metal sticking out from the axle that should've been up and down and it was sticking straight out. What happened was it rubbed my tire on the inside a complete 360°. (See photo below) it happened after two days of driving only going to my work and back 10 minutes each way. When I called the dealership at 8 AM Friday morning the lady on the phone said there was nothing that they could do because "they don't cover that", even though this is 100% their mistake, I now had to pay an extra $250 to get my tire replaced and to get it installed and there's no compensation or any sort of apology from this dealership. Wow. read more

Groove Ford - Piece of metal rubbing against tire causing tire pop. - Car Dealers Near Me - Centennial, Colorado

Im a business woman- I have never seen a service provider not greet me when I arrived; I was not acknowledged at all except for waived toward the service and pointed at? Seriously a good morning how can we help you or even hello what is your appointment name? Then 6 hours later - no work done. The rear view mirror, tire rotation, headlight casing replacement- I even ordered the parts a month prior. They told me The parts order disappeared - they wanted to keep my truck for over 6 days. I ended up cancelling all service to do the work myself. read more

Me and my hunnie had the best experience here yesterday. Nick Avalos, our salesman, was so patient and was so attentive with working with us our purchase. The Finance Man, Jeff with the Raptor, he was the real deal. We went home with a beautiful 2020 expedition and let me tell you, they are a great team! Thanks guys! read more

Bought a new car here three weeks ago. Brought it in a week after to get the side windows tinted. They did not properly peel off the tape back so the glue residue stayed on the metal parts of the car, glue didn't appear until after washing my car. The people at car wash this was from a poor decal job and tried to help dissolve it but the leftover glue has left my car scratched. Called here about it and have been transferred multiple to times to an "Anne". Couldn't even leave a voicemail because machine demanded a pin read more

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Horrible customer service. Didn't give all paperwork needed for vehicle, sold me a warranty but it was like pulling teeth to get the info on how to use the warranty. Said they would call me back multiple times and never got a call, had to show up in person(40minute drive) to get any info. Horrible place. read more

If you're a Veteran, your vehicle will be stolen from. I had an oil change a few weeks ago here, the young mechanics saw my US Army plate and apparently gutted my trunk. My Owners Manual was stolen, Wheel locks, car jack the whole nine. I get a flat, bring it in, and thats when I find out. Good thing I didn't go cross country! I made a sheriffs report, apparently it was because I was a Veteran that my car was defaced, service was refused, and my paid warranties were denied. This is a fraudulent company that preys on Veterans simply for the sake that we served. If you're interested in being robbed while young men look at their phones, look no further. read more

I purchased a new 22 Maverick from a different dealership. I took my truck to Groove Ford because it was closer to my home. This dealership started out friendly, but then is big ugly now. In Nov 2023, I was scheduled for several recall campaigns. After leaving my car for over 8 hours, with promises from Chris S. that the work would be done, he told me only the software reprogramming was done, and parts were ordered. After hearing nothing, I tried to contact Chris S, by phone, email and asking "Harmony" for help. Harmony scheduled a service appointment for 1/9/2024 @ 9am., stating that she did not know about the parts. Short story, no call back from Chris S. Service scheduler hung up on me. Her boss, called her "my sweet lady." WTF! Bryan told me to go to away! My final rating: service agents lie; service managers are not trained to deal with issues; service managers should not refer to their employees as "my Lady," such reference implies a sexual relationship. ICKKY! Final rating: -2, for sexual content and violence; not appropriate for minors! read more

I am appalled by the consistently horrible customer service. I had my car towed to this location on January 6th, as it was my only option. They had advised it may take them about 2 weeks to get to my car which was fine their busy. They didn't even look at it until the 20th of January. Within that same time frame (6th-20th) my family was told by Chris Sloat that he would call on the following Monday or Tuesday several times and did not fulfill his statements. We had to call him to get updates and 50% of the time he wouldn't answer or was off the following Wednesday/Thursday. This occurred through the entire process of my car being fixed. Once the original issue was fixed and they had said they were going to bring it to me, it was still broken. It was a sensor and they needed to fix it. Totally fine, but if a proper test drive had been done they would've found that out before telling me that they were bringing it back. That was march 31st. So Chris again tells me he'll have more info on Monday on Tuesday and will give me a call on Tuesday as he always stated. I did not receive that call and called on Wednesday where Chris had said the part was supposed to be there and that he needs to go look for it and that he'll cal me back once he checks, I did not receive that call either. I called back in and was advised Chris wasn't there that day but the part hadn't even been shipped. More shocking, yet not shocking news because we were continuously misinformed by the representative. Once the sensor came in and the car was finally fixed and they had brought it back there was a crack in the windshield with 2 chips appearing like it was hit by something. I immediately called Chris and told him about my discovery on April 19. He let me know that his manager typically deals with these things and that I'll have to come in on Monday as he was on vacation. I went in that following Monday at 7:30 am, Chris looked at it took one picture and said his manager was not there and that I would have to come back to show him. So I left, took off the day and waited. It was about 3:30 when my mom decided to send in a customer service forum and that the manager had finally called us. He stated he knew nothing of the situation and as a courtesy he would pay for half of the replacement. Dijon, the manager, said this happens a lot in Colorado. Microscopic "invisible" cracks that spider out when it goes from hot to cold. And mind you I understand how cracks in a windshield work, but when there 2 chips taken out of it that occurred in YOUR possession that is not my fault nor is it my fault that your service men created those chips. I don't drive in Rocky areas, I don't sit behind semis, I barley go on the interstate and E-470 nor was there ever any sign of anything with my windshield (aside from a repair from years ago that not even close to the current crack. Anyways, I get a call while at work from Chris to let me know someone will contact me about my windshield and that my sensor was not covered by the warranty and it would be ~$250, but they would just "eat the repair". I would've paid for it if when the part was ordered I was told that. When Chris stated he ordered the part that was all he said, nothing about cost, warranty, or even the possibility of it not being covered. That is not a Courtesy that's a you messed up and you're trying to make it seem like you did a nice thing for me. When the windshield repair people arrived yo fix it I had gotten pulled into something at work and could not bring the keys, so i had to reschedule. They advised I would've had to come in but did not have anything available around my work hours so she said that she would have Chris contact me. Its May 11th and Chris still has not contacted me. Update: I was reached out to by a higher up manager who apologized for our experience and agreed to replace the entire windshield. He was communicative and very helpful. Thank you Brian, we appreciate your help. read more

Groove Ford - Car Dealers Near Me - Centennial, Colorado

Several months ago I had a vehicle issue that was addressed in a timely fashion. While I had the vehicle in for service I chose to also get the oil changed in my vehicle and I was sold a three oil change package that was supposed to be good at any dealership. I'm now trying to use said package but when it was sold to me another client name was entered. As a result, despite it showing up on the account for my vehicle I am not being permitted to use the package o was sold. Groove has to fix this and despite having listed hours today there's apparently no one available to answer the phone. Poor form. How is a dealerships clerical error (something that can only be seen in their computer system) the customer's responsibility?? read more

They are OK at selling you a car but not standing behind it. I bought a 2year old, gold factory certified, truck there. I found the oversized tires (which they installed prior to the sale) rubbed, making a horrible sound. When I went back to show the salesman I worked with, I was told to take it to a 4x4 shop for an alignment. I was offered no solution other than to take it elsewhere at my own expense. You'd think for $50k they would at least make an effort to blow smoke up my rear, but I was left to fend for myself. Thanks Groove. I could not be more unhappy with the service. Go to, literally, any other Ford dealer in town. So Update !! I get in the truck one day after posting this review and my 90 day Serius XM trial has been canceled. HMMM, coincidence ?? read more

Groove in Centennial is a horrible place to buy a car. I bought a used car and I know its as is. They did a used car inspection and they marked is as reliable. Shortly after buying my car I found out it needed $3,300 in suspension work. They marked the suspension as road worthy. It was a safety hazard for me and everyone else on the road. Please please please DO NOT buy any car from Groove. -1,000,000,000 review stars. Fuck Groove. read more

Showed up here after my husband was in communications with sales guy, Tyler. We had an appointment for 1:30, when we showed up the sales guy wasn't there, they told us the car was being detailed and it would be 10 minutes, then after 15 minutes (2:15 by this point) Jeff, who was "helping Tyler out" told is another sales guy had the keys and we just had to wait. So, after telling us 10 minutes, and making us wait with our kids, they told us another 15-20?!! Really poor customer service right from the get go and tactics to get us to drive 30 minutes and keep us there. Wow. Glad we didn't go any further beyond the initial process. read more

Groove Ford - Car Dealers Near Me - Centennial, Colorado

Be wary of trying to buy from Groove if you're out of state. I found a 2021 F-450 on their website and entered my information to be contacted about it. I was contacted the next day by an internet sales rep. I made them aware that I was ready to buy, had no trade in, and could pay cash. I offered to wire transfer the full amount even though the truck won't arrive at the dealership for a couple weeks. After telling me I would have final numbers within an hour or two, the sales person texted me to say they won't do the deal unless I'm physically there. I would have to fly to Denver to pay them, and then fly back to pickup my truck when it arrived. This is all their prerogative as a company, but they literally sat the exact opposite on their website. read more

Groove Ford - Car Dealers Near Me - Centennial, Colorado

Their service is awful. Had to bring my vehicle back in June, was supposed to get a loaner vehicle which they did not provide. Never got an update on my vehicle went through every text chain. Would call constantly and get told the person servicing my vehicle was in a meeting and would give a call back right away with them never giving me a call back ever. Finally was dealt with the GM and nothing got solved. Here I am 7 months later dealing with the same exact issue. Nobody even reaching out to give me any sort of update and saying the service will take a while cause they're backed up but you go in there and everyone is sitting around not doing anything. Honestly a joke of dealership with the poorest of poor customer service. If you aren't buying something from them they could care less about you. Never been treated so poorly. Will never buy a ford ever again after my experience at groove ford. read more

Their service department is one of the most dishonest services. Never do business with them. They took a month to figure out repairs and tried to overcharge us. read more

Took my F150 4x4 to the quick lane service at Groove Ford for a oil change and tire rotation. $30 just for the tire rotation is absurd but I was overdue so I let them do it anyway. When complete I asked how they rotated the tires and the serviceman said, "straight front to back and back to front". I told him that was wrong and that the front should be crossed when you put them to the back. He said if I wanted it fixed I would have to get back in line and wait another hour! I then spoke to the manager. He told me that is how Ford trained them to do it and that " honestly it doesn't really matter which rotation pattern you use"! Serious? It doesn't really matter? I'm seriously doubting that Ford trained it's mechanics to simply put the front straight to the back and the back straight to the front on a four-wheel-drive truck. I even looked up on Fords website the last 15 years of owners manuals for the F150 and it states in there that the fronts need to be crossed and then put on the back. Even shows a picture! Are they saying that the owners manual for the last 15 years is wrong and that only Ford mechanics know the "super secret correct" way of rotating tires? Also, look on any tire manufacture website and it shows to cross the tires when moving them to the back on a 4x4. Not only do they not know what they are doing but the customer service is horrible. THIS is why people hate dealerships. Stay away from Groove Ford, several family members (and even the reviews) warned me of this place but no, I had to feel the pain personally! And the crappy part of the whole thing is that NOBODY at the entire store could give 2 squats they are losing customers. read more

Went into Groove Ford to have my oil changed and I had a coupon from where I bought my truck but it can only be honored where I bought the truck. They though honored my factory warranty and so that was great because I had moved to Parker from Longmont so it saves me a lot to not have to drive out to Longmont to get my oil changed. Thanks for the great service!!! read more

Had an apt for the Quick Lane for an oil change and tires rotated. We waited 2 1/2 hours while our car was worked on. Invoice said: perform oil and filter change check and top off all fluids, along with other items. Upon getting in the car we noticed that the tire pressures were not consistent, and one was 8-9 lbs lower than the rest. While driving 1 1/2hrs home, we had a low tire and our car overheated. While stopping multiple times, (letting the car cool down and adding water to the overflow reservoir) we were curious about the other fluids and found even the washer fluid reservoir was not full. The next morning we had a completely flat tire. What did we pay $160 for?? After leaving 2 messages, and filling out a negative survey, we finally were able to talk to the service manager. He offered no concern and no credit. We have had a lot of service done at Ford Groove and will not be returning. Consistent lack of communication, less than average service, and no respect for us or our time. We do not recommend them, there are too many other choices. read more