I recently purchased a brand new 2024 F-350 from AutoNation Ford on Arapahoe, and I couldn't be more thrilled with the entire experience. From start to finish, everything was smooth, professional, and downright enjoyable -- which isn't something you typically say about buying a vehicle. A huge shoutout to Ashley and the entire team -- from the sales floor to the finance department -- every person I interacted with went above and beyond to ensure I was not just satisfied, but genuinely impressed. They answered every question with honesty and patience, laid everything out in a clear and transparent way, and never once did I feel pressured or rushed. What really stood out was how friendly and knowledgeable the staff was. You could tell they care about more than just making a sale -- they want to build real relationships with their customers. They took the time to walk me through every feature of the truck, helped with all the paperwork, and made sure I felt confident about my purchase. This was hands down the best car buying experience I've ever had. If you're looking for a dealership that values integrity, transparency, and top-tier customer service, go to AutoNation Ford on Arapahoe. I'll definitely be back when it's time for my next vehicle -- and I'll be sending friends and family their way in the meantime. read more

I am giving one star, because I can't give zero starts in it. Worst customer service I have ever seen. Gave us appointment at 4 pm and after arriving they are saying first come first serve. read more

We purchased a 2007 Honda CRV for our daughter. The a/c was not working, and they replaced the a/c entirely - so snaps for that. The salesperson and all other staff were friendly - that was the other positive thing. We had 250 miles or 5 days to return the car if there were problems. We returned it after taking it to get an obviously needed alignment. Unfortunately, the auto shop (Muds Automotive Services - shout out to these guys!) would not perform the alignment because the car had significant issues that needed to be addressed first (steering rack and front lower control arms). Total estimate to repair - $2,911.31. When we contacted AutoNation, they said to bring it in so they could check it out. After looking at the car, they determined they were not willing to invest in fixing it and refunded our money. And now the car is back on the lot and website with no mention of the issues, so whoever buys that car may not realize until it is too late that the car needs significant repairs. That tells us we would not want to purchase another car from them as they are willing to sell something they realize is a big problem waiting to happen for the unsuspecting buyer. Used cars are always a gamble, but please don't tell me how you do this inspection on all of your used cars to reassure me the car is a good buy and add a 250-mile warranty that you keep hyping when you are really just crossing your fingers that someone will take this drama waiting to happen off your hands. From the ad for the car: "The incredibly low mileage and painstaking upkeep on this Honda CR-V makes it a once-in-a-lifetime deal that won't last long!" Painstaking upkeep when you know there is a $3,000 repair bill awaiting someone? But there is a disclaimer at the bottom, "All information is gathered from sources that are believed to be reliable, but no assurance can be given that this information is complete and neither AutoNation, Inc. nor its suppliers assume any responsibility for errors or omissions or warrant the accuracy of this information." Misleading when you know that the car needs a large repair. Just be honest like a few other dealers we went to - the car is as is. We make no claims about it or any issues it may have. That is at least honest. read more

Very disappointing. My 2014 Ford F-150 is getting 10mpq. Before visiting Ford Auto Nation I had the plugs changed, fuel system flushed, etc with no positive chnages. I called and explained in detail my issues - they said they could take me on Thursday the 18th and I dropped the vehicle on Wednesday the 17th. Sonny was the service advisor. No communication Thursday, Friday. I received a welcome text. I replied to that text, left a voice mail and, no response. On Tuesday the 23rd I was told "we drove it, and it drove fine", Sonny explained, the gas is bad these days, depends on what kind of a driver you are, etc. I picked up my truck, no paperwork, no conversation, etc. I have no idea what they did. I did receive a text with a 6 second clip of the hood open.....yipee. Once would think this review would solicit a reply from the GM, but I'm guessing that might be the problem. Sales department - because of your service department, you lost an opportunity to sell me a new truck. If you are buying, need service, go the other way. Pathetic comes to mind read more

I am writing to formally express my extreme dissatisfaction with the recent vehicle purchase I made through your dealership. The entire process--from initial sale to delivery--was disorganized, misleading, and unacceptable. After the salesperson tied their name to the sale, they were effectively absent for the remainder of the transaction. I paid to have the vehicle delivered to California and was assured the vehicle would be delivered by a specific date, yet that date came and went with no delivery. It took nearly a week for your team to locate the car, which was still sitting at your dealership despite being marked as delivered. This level of miscommunication and unprofessionalism is inexcusable. Furthermore, when an issue arose with the vehicle once delivered your team failed to provide any meaningful support or resolution. Although your dealership claims to routinely deliver vehicles out of state, my experience suggests a complete lack of process and professionalism. It felt as though your staff were navigating this for the first time--with me bearing the consequences. Your customer service throughout this ordeal was negligent at best at every level through the process and I would strongly caution others against doing business with your dealership based on this experience. read more

Absolutely the worst car buying experience I've ever had. We bought a 2019 Ford F150 in July of 2025, they screwed up the finance paperwork 4 times and we had to continue going in there to resign paperwork even months after we bought the truck. Fast forward to January 2026 and I'm still receiving paperwork that needs to be resigned. Everyone we have talked with to try and figure out why we are having so many issues was extremely rude... especially Rachel from finance who yelled at us saying it wasn't her problem. If we could give the truck back we would, I will never buy a car from there ever again!!!! read more

I just got a 2025 Ford Maverick and Im in love with her they helped me out and gave me a fair deal for my trade. Very happy with my purchase. If you need help look for Arcadious Raclawski he will take great care of you. Honestly Easiest expirience in a dealership :) read more

Groove Ford could not care less about their customers. I brought my Ford F150 in for service on 7/30/24 they had it until 8/8/24. During this service an oil leak developed. Texted a picture and an explanation to "Eric" on the text thread he created but received no response. I took it in for service for the next oil change and they said the oil leak was a threading issue and it had been fixed. A day later it was leaking again. Apparently I'm a slow learner because I took it in for a third service today. I called and made an appointment and told them about the oil leak and a check engine light that intermitently lighting up. I showed up to the appointment and an employee from the quick service discussed the issues with me before walking me over to the service center (I wish i knew his name because he was the only good thing about this visit) At the service center we waited around while all of the blue shirts ignored us until the employee approached "Eric"(lucky me) who was obviously put out that a customer was bothering him. Eric said I could drop the truck off but he would need it for three days. I explained I had an appointment and without an apology or any type of acknowledgment he then said I could bring the truck back on Tuesday because he couldn't even diagnose it until then. I will be finding another provider who is willing to fix Grooves mistakes and who actually want's my business. read more

Buyer beware! They used to be Groove Ford and now they are refusing to honor the maintenance contracts from the previous dealer. Like one of their now finance managers said, make sure that you read the fine print because if they can take advantage of their customers, they will! Don't waste your time spent in financing and don't waste your money on an extended warranty at this dealership! read more

Do not take your car here for service, it will be damaged. Todd might be the worst gm I've ever talked to. he gives the entire ford brand a bad name. read more

It's AutoNation now! Worst communication. Worst customer service. Worst mechanics. They have my car still. Since basically June. They did let me take it home after 3 weeks without paperwork. Kind of strange the guy who handed me the keys said, "oh you're talking it home for the weekend!" Go figure we got the same wrench we've been getting since October last year. Nothing seems to get fixed and they say.... oh you need a new engine, no we think you need a new wiring harness to solve the issue. Did I get a loaner car ...NO. I've been without a vehicle for 5 months total since October. RUN. They lie to your face, they lie on the phone. This place is the absolute worst place. They also don't keep their word. The manager said your car will be a priority and now it's 4 weeks later, no communication until I request a status update. I called corporate and received a case number. Nothing else. I can't even work because I don't have transportation. You think they will compensate me for the grief they have caused. One time the service associate said, yes.... we're going to drive your car 50 miles to see if they can recreate the code. When I went back. Only 11 miles were on my car. That jerk told me they did drive it. The other guy tried to cover by saying, maybe he fat fingered the numbers! read more

This is not a review per se, but I'm wondering if Groove Ford was once called Arapahoe Ford, where I bought my 1993 Mustang. It appears I might be a victim of odometer fraud. read more

Serious changes need to be made to the way in which appointments are made for the service department. It doesn't even matter if the service department does a good job, because the appointment process is so horrible it taints everything else that the service department does. Telling people to bring their car in at a certain time makes them assume that they have an appointment and their car will be looked at timely. But the reality is, Ford wants the cars there for days before work is done so that they can make sure that they always have cars for the service department to work on, but we need our cars. We don't have the availability to leave our cars on your lot for days at a time before service is actually rendered to the vehicle. it is no surprise why you don't offer loaner vehicles, everybody who drops off a car for any service item would need a loaner vehicle under this current process. A company as big as Ford should have better processes. I will avoid the Ford dealership for this reason going forward. Unless you have another vehicle to drive while your car is getting serviced for days, and you have an abundance of patience, I would suggest everyone else avoid as well. I'm sure other people are qualified to work on our vehicles and can handle warranty claims etc. Do better Ford. read more

AutoNation does not honor their promises. on 8/22/24 had an oil change on Escape. Staff did not replace the oil cap and covered the engine compartment with oil when I drove it. I smelled a strong oil odor and checked the engine after driving the car. If I didn't check the oil after driving 20 minutes, the engine would have ran out of oil and groove Ford would have had to replace the engine. The Manager, Brian, thanked me for checking the engine and gave free oil changes for one year for both Ford vehicles (Ranger and Escape). Expiration was 8/23/25. Took the Ranger in today with 29,000 for oil change with agreement in hand. Rijan did not honor the agreement saying that the plan expired at 26,750 miles and that the agreement was made when they were Groove Ford and are now AutoNation Ford. They will not honor that agreement. Their offer was to discount the oil change 20%, no thanks. it is their decision to not honor a verbal agreement. I think a person's/company's word is important. read more