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    EchoPark Automotive - Centennial

    2.8 (185 reviews)
    Open 9:00 am - 9:00 pm

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    The sales staff at Echo Park, Centennial Colorado have earned yet another 1 star review. Looking at the track record, it seems as if this is how they've been trained to operate. I am stationed overseas and shopping for vehicles in the states. I have been doing this in one form or another since 2008. Since 2008 I have closed deals on multiple vehicles at dealerships across Texas as far away as Georgia. I even bought my house while I was overseas. I found this 2014 Nissan Xterra and the price was right and I was ready to bring my part to deal. I knew in advance that I would be the one responsible for moving the vehicle from Denver to San Antonio. On my first e-mail I received the one and only response from the sales staff. "We don't do that." I sent follow up emails, asking for options. It's important to understand that I was prepared to arrange for a trusted associate to travel to their location to do the paperwork on my behalf with a POA from my attorney. If that did not work, I was going to retain legal representation in Centennial to be present at the sale of the car. I sent many emails offering options that would allow the sale to be completed legally and with all manners of due diligence observed. The tone, or complete absence of any tone, from the folks in Colorado was jarring when compared to the super friendly and helpful website. Even an Echo Park Guest Experience representative in New Braunfels Texas contacted me and was very helpful. None of this made sense nor did it compare with past car buying experiences anywhere. None of this made any sense to me so I persevered and started the online application process to buy the car. I figured once they saw the preapproval from one of their in-network lenders that someone would finally call me back. I received approval on the Echo Park web page in less than 90 seconds. No one emailed or attempted to call. NO ONE. Not to say that the car was sold, the car was on contract, or that their policy strictly limited their ability to complete remote sales. The sale ended with an open pre-approval to purchase a car from Echo Park and no sale. This has never happened to me before. Every serious deal I have ever negotiated resulted in a completed sale. Every single car loan I have ever signed, paid on time and in full. In the end I can only conclude that the sales staff at Echo Park is so poorly trained that their management team does not trust them to initiate or complete remote sales correctly. They state that their policy is in place to prevent scams. Since they never contacted me nor attempted any due diligence in this matter, they would not be able to learn any facts about the buyer. Their current policy guarantees that they will continue to lose sales and that they have no interest in working with U.S. personnel employed overseas. If someone from the Echo Park executive management team would like to contact me regarding this experience. I am available.

    Echopark style of window sticker/spec sheet
    Sonja A.

    It's that time where I have to start looking for a more reliable vehicle so my first stop was to Echopark to see what sort of inventory they had. I was impressed that the cars were sorted by manufacturer with the more luxury vehicles upfront, natch. I looked around and while many 2025 vehicles were on hand, they had extremely high mileage on them (some at 28k while others were up to 43k) with pricing still the same as new. I did find a Honda HRV at just over 4,500 miles. Echopark posts a spec list and shoppers scan a QR code to get further details about the vehicle, pricing and to set up a test drive. I tried the latter but never once got a sales rep to help. In fact, I never had the chance to actually speak with anyone. I walked the lot on my own, and no salesperson ever approached me, no simple greeting was made nor offering of any assistance. I left rather disappointed from that experience.

    2018 Toyota 4runner Limited
    Will F.

    They lied straight to my face. They reached out to me wanting to buy my Toyota 4runner I had for sale locally in Fort Collins. We agreed 4-5 times that $29,600 was the price they were going to pay me when I arrived after driving the 3-4 hour round trip to them. Well, if you can imagine, the price we agreed upon suddenly changed to $28,000 once I got the car there. They are predatory and hoping I was going to be desperate enough to drop the price we agreed to $1600 after wasting all my time. I wasn't desperate enough for them to take advantage of me and drove the car all the back to Fort Collins. Now I feel the right thing to do Is to let everyone I can know not to do business with this shady dealership.

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    Bottom line pricing and non-pressuring sales team was a real positive. I will be a returning customer.

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    Ask the Community - EchoPark Automotive - Centennial

    Review Highlights - EchoPark Automotive - Centennial

    Mike Wellington was assisting us, and he took us to look at each of the cars on our list.

    Mentioned in 3 reviews

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    Groove Used Cars

    Groove Used Cars

    4.8
    (16 reviews)

    It's been a month since we purchased an SUV from this location and we absolutely love our purchase…read more From scheduling our appointment, to a very short and brief period of paperwork, we walked off the lot with our new baby on four wheels! We have already traveled near and far with our new vehicle and got a follow up call from Mason, our customer service rep. Nick, and his team polished our car and also made our interaction quick and easy. We did have to drive another location to complete paperwork, however, the distance was only 4 mins away.

    I bought two vehicles from this dealership in 2020 everything was great! Except for the cars. They…read moreoffer a two month 2,000 mile warranty which is great! And you would think for a dealership with a service dept on site they would diagnose and correct all of the problems before they sell the vehicles, but they don't. They either patch them up and hope you don't notice for two months or I have the worst luck in the world. The vehicle I bought myself ended up being in the shop for at least a month after I discovered it's issue. Thank God I found it a week before my warranty was up or I would have been on the hook for the $5,000 it cost to fix the problem. But it didn't come without a fight. It took the dealership two attempts to fix the vehicle. The first time they fixed the wrong thing, and when I told them I was still having the same issue they told me they weren't going to fix it. We eventually got on the same page and they took my vehicle for another two weeks and finally repaired it. For that I'm grateful. But now the vehicle I bought my grandmother had the check engine light come on. Mechanic comes out to give it a tune up and finds the spark plugs are covered in oil. Boom! It needs a new valve seals. My mechanic says "it looks like it's been this way for quite some time". I bought the car less than a year ago. Unfortunately the warranty has expired on this vehicle. So I'm on the hook for this one. I'm not saying don't buy a vehicle from this dealership. But I am telling you to take your car to a mechanic as soon as you drive it off of the lot to find any issues before your warranty expires. Because from my experience it doesn't seem to me like their service department has their customers best interests at heart.

    H M Brown Automotive

    H M Brown Automotive

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    I was needing to get a new to me car and was really wanting a jeep Rubicon that had a manual…read moretransmission. So I went to H.M. Brown to see what they could do and when I got there no one was at the reception desk (I did not make an appointment or anything) and a guy named Macy Marsh saw that I was in need and came out to see how he could help. Mind you I had no appointment, I just dropped in. So I told him what I was looking for in a jeep and he said to give him a little while and he would see what he could do. That same night he texted saying not only did he find one but that it had all the extras too and if I would be interested. I sure was. And to make a long story short he was able to get me the jeep of my dreams in about 48hrs of me coming in with no appointment. Macy and H.M. Brown really came through for me. Thanks again to all made it possible.

    Working with Macy at H M Brown was the best car-buying experience I've ever had…read more I found a few cars I liked on the site, and Macy brought them all to my house for test drives. I handled the financing from home too--filled out a quick form online and heard back within hours with a rate lower than anything I'd found shopping around myself. Once we found the car I wanted (a 2024 Mazda in perfect condition), wrapping everything up was incredibly easy. No hidden fees like you get at other dealers. The only time I had to visit their location was to pick up my car and sign a couple papers. This was my first time buying from H M Brown, but now I'm a customer for life.

    AutoNation Toyota Arapahoe

    AutoNation Toyota Arapahoe

    2.3
    (880 reviews)

    Purchase experience was great, Eyad is a 10/10 salesman. Andrei in finance did a great job as well.read more

    Buying experience: High pressure pushing warranties that change in price from the start to the…read morefinish. They forced a 3 year paint warranty on my brand new car and told me it was mandatory and not negotiable. Over $700 down the toilet. Service and maintenance: Pushy tire sales guy who was hard to make go away saying my new car tires were shot at ~18k miles. 26k miles now and no where near the wear marks. Service and maintenance: Terrible transmission fluid replacement service. Toyota SPECIFICALLY states no alternatives to Toyota ATF WS fluid in the manual or possible engine damage. AutoNation Toyota put in aftermarket fluid that was NOT approved by Toyota. Contacted Toyota Brand engagement and they clearly told me that unless the dealer has a letter from Toyota for this fluid it is NOT APPROVED. They initiated an investigation. The service tech made the mistake of sending a video showing the aftermarket product going in and I screen shotted it. After getting nasty with me stating "If we replace your fluid with Toyota ATF (required) we will never see your truck again. Service manager tried to tell me that AutoNation has a nation wide contract with the aftermarket brand and the warranty on it exceeds the manufacturer's warranty. Such a LIE. I made them print out the warranty and ONLY IF you replace transmission fluid every 30k miles will they provide up to $2,000 towards the replacement of the transmission. That doesn't even cover labor. BS. Service and maintenance: After they replaced the aftermarket ATF with required Toyota ATF WS, they damaged my wiring harness and gave it to me that way. See the pictures. It was likely the hose clamps from the machine that tore off the insulating material. After your included maintenance from Arapahoe AutoNation Toyota, I recommend you find a good independent shop and STAY AWAy from this place.

    Enterprise Car Sales

    Enterprise Car Sales

    4.1
    (34 reviews)

    After have a horrendous experience at Ed Bozarth on Havana (Anthony and Erik are AMAZING people,…read morebut their manager destroyed any and all potential for my business EVER), we journeyed down to Enterprise to take a look. We were greeted by Ariel with a friendly smile. When I told her I had a story from today, Kelly came running out of her office to come hear what happened. Both women are super easy to talk to. I explained to them what happened to me at Ed Bozarth and the bully tactics the manager tried and they were about as shocked as we were. Ariel heard me mention the car I was looking at at EB and showed me an even better, slightly smaller (which is perfectly fine for me), somehow less expensive model that they had on the lot. We test drove it, I loved it, and we all sat down with Kelly to work the numbers. Kelly is certainly something else. We were instantly comfortable and laughing and happy to be there, our worries from the other dealership melting away. The process was smooth. Kelly got me a great rate and the payment I wanted. The was thorough with her explanations and ensured I understood everything she told me. I felt no pressure from her when it came time to make my final decision. She showed us the programs and numbers she was working with so we knew there weren't any hidden fees or numbers. The transparency helped us trust her even more. She did not pressure me to add on anything to my car but offered to help me get in contact with the right people when I'm ready. My friend and I will be telling EVERYONE we know to go to Enterprise to see Kelly and Ariel. Their no B.S. way of handling business inspires confidence and comfort. Their bumper to bumper warranty cannot be beat. The entire process was quick, easy, simple, and enjoyable--as any major purchase should be. Thank you for all of your help, ladies! I'll see you soon!

    When a car dealer will not allow a potential buyer from out of state to have a sale vehicle…read moreinspected by an independent mechanic prior to purchase, I smell a rat.

    EchoPark Automotive - Centennial - usedcardealers - Updated June 2026

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