Tito would not honor his original price and kept decreasing the price when negotiating his already…read morelow offer. Would not recommend

Called him up he paid what he promised. They even go there in 30 mins. Top notch customer serviceread more

Working with Macy at H M Brown was the best car-buying experience I've ever had…read more I found a few cars I liked on the site, and Macy brought them all to my house for test drives. I handled the financing from home too--filled out a quick form online and heard back within hours with a rate lower than anything I'd found shopping around myself. Once we found the car I wanted (a 2024 Mazda in perfect condition), wrapping everything up was incredibly easy. No hidden fees like you get at other dealers. The only time I had to visit their location was to pick up my car and sign a couple papers. This was my first time buying from H M Brown, but now I'm a customer for life.

Extremely disappointing experience with HM Brown Automotive…read more I was purchasing a vehicle through another dealership that had confirmed the vehicle was available in HM Brown's inventory. HM Brown was aware that the other dealership had a buyer for the vehicle and was proceeding with the sale. The next day, when the dealership contacted HM Brown to arrange transportation, they were told that HM Brown had sold the vehicle to someone else. To be clear, this wasn't simply a situation where a vehicle happened to sell before we could buy it. HM Brown knew there was an active transaction involving the vehicle and another dealership, yet chose to sell it out from under that transaction. I understand that dealerships want to sell vehicles, but I also expect businesses to operate with integrity and honor their commitments. This experience made it very clear that I could not trust HM Brown Automotive to do so. I would not recommend this dealership, and based on this experience, I would be very hesitant to do business with them in the future.

how this place has 4 starts is insane. AVOID bringing your car to service here at ALL COSTS. they…read moreare just here to rob you of your money and time. they are a group of people that put on a face of "we will help out anyway we can and are doing are best" but they're not at all. they don't care unless your gonna drop a $$$$ bill or more. Here's what we experienced: I own a 2017 Jeep Cherokee. there is currently a safety recall out for the PTU. When i got the mail letting me know i had the recall. i took it in within the next 2days to get it done. simple process. got it done within the day. gave me a sheet saying the recall was preformed and they had no recommendations for my car. it was in really really good condition! little did i know what was to come... anyways, AFTER getting my vehicle back not even 24 hours after they "preformed the recall" a dash light came on that had correlated TO THE RECALL they had "repaired" so i reach out to brody. my service advisor. he advised me i can bring it back by and do a diagnosis for damn near $300 i said no, because the light that came on was the light for the PTU recall. he then said i could swing by and they can bring the scanner out to the vehicle and get it checked out at no cost. i said id pass by, never got the chance to. day or two goes by. i'm driving to the store and the car completely stops accelerating. engine still had power but no forward movement. i have my fiance look at it since he is a mechanic. turns out it was THE RECALL. so we have it towed to autonation since they were the last one to touch my car. (note: my car has been running PERFECTLY FINE before they got ahold of it) we call them the next day letting them know what happened and they said they would look into it and every time we asked (which is basically everyday) they said they still hadn't gotten anything. couple weeks later they claim they have chrysler involved in this. (i call bs) they supposedly say everyone is involved to help us out. GIVING FALSE HOPE like i bet they do to EVERY single one of their customers. FINALLY after a MONTH. A MONTH, of it sitting in their shop, not having my car. they come back and say. "Chrysler cannot cover this since it it out of warranty." WRONG. i tell them i have that extended warranty by the manufacturer and they still stand on it being out of the warranty even though ITS IN WRITING that my car has a 8yr/125k warranty on the ptu, my car has 117k miles... idiots. finally were fed up. the only helpful thing they did this entire month was let me have a loaner.. Henry the service manager is a total c***su****. so ignorant and so RUDE. to end this headache, we had them put it back together and we towed it to Castle Rock Jeep. they got us an answer, a loaner car and a BRAND NEW PTU, covered PAID FOR BY JEEP, within 1 1/2 week. it took Autonation almost a month and a half to tell me some bs. DO NOT SERVICE HERE. if you're gonna take your car ANYWHERE, make the drive to CASTLE ROCK JEEP. They actually care, and don't see u as a bag of money like autonation does. AUTONATION IS A GREEDY GROUP OF A HOLES.

Like most of us, I really dislike car dealerships. I anticipated not liking this one either but was…read moredelightfully surprised. I went in to trade in a Brazil and buy a new jeep. I actually got the price i wanted for the Jeep, and a great price for my trade. I blew through the finance office without the "upgrade" sales pitch and was out of there in breeze. Maybe it was a "Freaky Friday" kind of evening but everything went super smooth. I will be checking out this dealership again the next time I'm in the market for a new vehicle.

By far the best car buying experience I've ever had ! Bought a car ,long story short , had major…read moreproblems the 2 weeks I had it . They switched it for another car ! They rock ! Their team is so professional and super nice Highly recommend!

Overall they took care of me and I found the car that God had for me. The car was overpriced and…read moreyou cannot negotiate. The service department gets my highest remarks Tyler Velasquez did the work he promised and covered the cost. To anyone looking at Car Max, you still need to do your due diligence and take the car to a mechanic, dont just trust it.

Max is amazing! Definitely recommend buying or selling a car with him! Very good experience with…read morethis dealership.

I traded in my 2025 Ford Explorer ST to AutoNation Buick GMC Park Meadows on May 18 and purchased a…read more2017 Audi Q7. The transaction left approximately $21,000 in trade equity owed back to me. I was told by the finance person, Tyler Murphy, that it would take "two weeks conservatively" to receive the equity check. Instead, AutoNation delayed the equity payment for weeks, citing internal policy and title-processing issues. During that time, the new loan on the Audi was funded, the payoff on my trade was completed, and the credit union that held the trade loan confirmed that the payoff/title issue had been cleared on its end. Despite this, AutoNation refused to release my equity check in a timely manner. I repeatedly followed up with the dealership, including J. Kramer, sales manager, and Nick Sandberg, finance manager. I also escalated the issue to AutoNation corporate and received two replies from a corporate representative named Bridgett, but those replies did not provide concrete information, and promised follow-up timelines were not met. AutoNation eventually issued the check, but by that point the delay had already caused significant financial harm. Chase then placed a mandatory hold on the large dealership check until June 23, and I was told the hold was due to NSF/check reversal issues involving AutoNation checks. As a result, from the May 18 transaction date until June 23 at the earliest, I was left without usable access to approximately $21,000 owed to me from a completed vehicle transaction -- a 36-day delay, assuming the check clears and is not returned. In my opinion, this is an unacceptable way to treat a customer. A large national dealership should not require a customer to bear all of the financial risk and delay for weeks after a vehicle transaction is complete.

Not satisfied got a car had problems the same week before the seven day warranty ended which also…read morethey stated had a 30 day warranty none of that applied during the process of trying to get a different car

When a car dealer will not allow a potential buyer from out of state to have a sale vehicle…read moreinspected by an independent mechanic prior to purchase, I smell a rat.

Ralph literally goes above and beyond for the customer. Our buying experience was flawless and we…read morelove our MINI. If you want the best customer service and extensive knowledge of the vehicles he sells, you have to contact Ralph. Best experience buying a car ever.

Ralph offers outstanding service and care for his customers. He's trustworthy, and was attentive to…read moreall my needs for the vehicle I was looking for. He even got me a better car within my budget! He got my windows tinted, emissions completed & even installed new windshield wipers for me. I wasn't expecting such attentiveness even after purchase! I would definitely work with him again. I highly recommend him and the service he provides.

I was prepared for 6 fixes & they said Ino Lu needed 2! Honesty much appreciated & they got me out…read morein a few hours.

These guys are awesome and will go above and beyond to take care of you. Thanks so much Calebread more

I want to give a huge shout out to Donovan Thurman. I was on my way to the dealership for an oil…read morechange when another car hit mine right near the dealership. Long story short, I drove back to the dealership looking for help covering my shattered window and vacuuming out all the broken glass. At first, no one really stepped in to help -- then Donovan came in. With exceptional leadership and kindness, Donovan immediately took action. He helped vacuum out the glass, covered the broken window, and even made sure I had a snack and ice water while dealing with everything. What could have been an overwhelming experience became manageable because of his compassion and willingness to help. This was more than just great customer service -- it was genuine human kindness during a stressful moment. Donovan exemplified professionalism, leadership, and empathy in a way that truly stood out. I genuinely can't thank him enough for going above and beyond. THANK YOU, Donovan, for being an extraordinary person and an exceptional employee. Acts of kindness like yours truly make huge a difference.

Update 6/2026 It…read moreturns out they performed an "off the books" repaint of the front bumper that was very low quality and thin clear coat. It has started to peel and yet another expensive fix that is on me. Beware