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    CarMax

    2.2 (119 reviews)
    Open 10:00 am - 9:00 pm
    Updated over 3 months ago

    Services - CarMax

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    Reviews With Photos

    My new "used" car!
    Miranda B.

    They state they inspect the vehicle, but my vehicle was not inspected. I thought they had rectified the problem (vehicle was supposed to have been inspected by CarMax); but I no longer trust this company with my vehicle. There's a 90 day warranty - but if the company is intent on not being transparent with you (the customer) - what's the point?

    This is me with my new car.

    Today we purchased a Lincoln Costair. We first looked at a Honda Acura but it didn't have all the bells and whistles I was looking for - such as heated steering wheel and cooled sears. we were working with Gregg Slade . He was friendly, competent and knowledgeable. We left there with smiles on our faces. We will recommend this business to others.

    Photo of faulty equipment ending in the car being totaled
    Sydney E.

    For your own safety, please, DO NOT come here. I would give negative stars if I could. My husband financed a car here and purchased every package available from insurance to warranty. He was sold a car with a re-tread tire that unraveled while we were commuting. This literally shredded the computer and totaled the car. His insurance at the time, suggested by Carmax, did not tow it and we had to use one of my AAA roadside assistance calls for my car that I owned. Once we were towed there, the girl at the front desk was incredibly nasty to us and told us we must have hit something (we were driving on a straight road with no obstructions) and the tire just combusted. You can also see from these photos that the rip is clean and right down the seam of the tire- in other words a retread that was never mentioned to us once at purchase. I really regret not fighting this more- as Carmax hit our driving records with "act of nature" and made it difficult to finance another car. They also wanted us to pay $500 out of pocket even with the warranty and full package purchase. We had this car 6 months is all. Avoid this place at all costs!!!

    Reached out to the sales associate on Monday. Tuesdays and Thursday.

    The experience started off great. They didn't have a car within my budget at the location(Parker,CO), I did some research and found a vehicle at the Denver location. I requested a transfer on March 21st, it took a week to get any sort of update. On March 28th the sales person I was working with informed me there's an issue with the title and the vehicle can not be sold in Colorado. I wonder what was the reason for the lies. I guess buyer beware. Don't waste your time or money with dishonest people

    Happy customer with my purchase to the customer service at Carmax in Parker!

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    Page 1 of 3

    Ask the Community - CarMax

    Review Highlights - CarMax

    They have low "no haggle" prices and they wait for you to come inside and approach them.

    Mentioned in 4 reviews

    Read more highlights

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    H M Brown Automotive

    (184 reviews)

    I was needing to get a new to me car and was really wanting a jeep Rubicon that had a manual…read moretransmission. So I went to H.M. Brown to see what they could do and when I got there no one was at the reception desk (I did not make an appointment or anything) and a guy named Macy Marsh saw that I was in need and came out to see how he could help. Mind you I had no appointment, I just dropped in. So I told him what I was looking for in a jeep and he said to give him a little while and he would see what he could do. That same night he texted saying not only did he find one but that it had all the extras too and if I would be interested. I sure was. And to make a long story short he was able to get me the jeep of my dreams in about 48hrs of me coming in with no appointment. Macy and H.M. Brown really came through for me. Thanks again to all made it possible.

    Working with Macy at H M Brown was the best car-buying experience I've ever had…read more I found a few cars I liked on the site, and Macy brought them all to my house for test drives. I handled the financing from home too--filled out a quick form online and heard back within hours with a rate lower than anything I'd found shopping around myself. Once we found the car I wanted (a 2024 Mazda in perfect condition), wrapping everything up was incredibly easy. No hidden fees like you get at other dealers. The only time I had to visit their location was to pick up my car and sign a couple papers. This was my first time buying from H M Brown, but now I'm a customer for life.

    Auto Mart USA - Car I bought

    Auto Mart USA

    (26 reviews)

    I purchased a 2019 Honda Accord Sport from Denver Auto Mart, and unfortunately, my experience has…read morebeen extremely disappointing. Just a few days after driving the car off the lot, every warning light on the dashboard came on and the car stalled. I immediately contacted the dealership and spoke with the manager, Paul, who told me to bring the car back and assured me they would take care of it. After inspecting the vehicle, I was told it had misfires and fuel injector issues. They claimed the issue was fixed, but just a few months later, the exact same problem occurred again. This time, I spoke with Nate at Denver Auto Mart. He said it was related to a previous recall completed by the former owner and suggested that defective parts may have been used. He advised me to take the car to a Honda dealership. I followed their advice, only to be shocked when Honda diagnosed it as a fuel pump issue--with a repair estimate of $1,600. I've owned this car for less than a year and have driven it only about 6,000 miles. I believe Denver Auto Mart was aware of these issues prior to the sale and simply chose not to disclose them. This entire experience has been frustrating and disheartening. I expected honesty and integrity from a dealership, but instead, I feel misled and stuck with an expensive repair on a car I trusted was in good condition. Please use extreme caution when purchasing from this dealership--better yet, stay away from this place. In my opinion, customer care and trust are not their priorities.

    I bought an explore from here in June. On the test drive they had me make a loop of all right hand…read moreturns and things seemed fine. the car had few defects but it was used and all seemed fine so I bought it. On the way home when I turned left the front end would make a popping sound and the check engine light came on 30 miles after I left. When I got home it was also leaking oil. I let Automart know as soon as I got home what was going on and they told me to take it to someone I trusted and get a quote and to see what was wrong. I did so and it was going to cost 1600. I let automart know and they said I could bring it back to them or they would give me $800 dollars because supposedly that is what their shop would do it for. I live 3 hours away and that explore wasn't going to make it back that far. I took the 800 and paid out of pocket for the rest. We are almost 5 months into this thing, and we got the front end figured out but I am over 5 grand into this check engine light, and ford still can't figure it out. I did find out the front end has been repainted and that the motor that is in it now is not the original motor. So even though supposedly it had a clean car fax I am starting to think that it was wrecked at some point. I am 5 months in and very upside down on this vehicle. It is now getting colder and the heater isn't working so that is another thing I have to have fixed. I have let them know all of this and haven't heard anything back. If you made it this far in the review, just go somewhere else. This has been the worst car buying and car experience I have ever had. They will probably comment saying to contact them, which I have so they can help resolve the issue. And I never hear anything back from them. This place is a joke.

    CarMax - usedcardealers - Updated May 2026

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