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    CarMax

    2.3 (121 reviews)
    Open • 9:00 am - 9:00 pm
    Updated over 3 months ago

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    Reviews With Photos

    My new "used" car!
    Miranda B.

    They state they inspect the vehicle, but my vehicle was not inspected. I thought they had rectified the problem (vehicle was supposed to have been inspected by CarMax); but I no longer trust this company with my vehicle. There's a 90 day warranty - but if the company is intent on not being transparent with you (the customer) - what's the point?

    Photo of faulty equipment ending in the car being totaled
    Sydney E.

    For your own safety, please, DO NOT come here. I would give negative stars if I could. My husband financed a car here and purchased every package available from insurance to warranty. He was sold a car with a re-tread tire that unraveled while we were commuting. This literally shredded the computer and totaled the car. His insurance at the time, suggested by Carmax, did not tow it and we had to use one of my AAA roadside assistance calls for my car that I owned. Once we were towed there, the girl at the front desk was incredibly nasty to us and told us we must have hit something (we were driving on a straight road with no obstructions) and the tire just combusted. You can also see from these photos that the rip is clean and right down the seam of the tire- in other words a retread that was never mentioned to us once at purchase. I really regret not fighting this more- as Carmax hit our driving records with "act of nature" and made it difficult to finance another car. They also wanted us to pay $500 out of pocket even with the warranty and full package purchase. We had this car 6 months is all. Avoid this place at all costs!!!

    This is me with my new car.

    Today we purchased a Lincoln Costair. We first looked at a Honda Acura but it didn't have all the bells and whistles I was looking for - such as heated steering wheel and cooled sears. we were working with Gregg Slade . He was friendly, competent and knowledgeable. We left there with smiles on our faces. We will recommend this business to others.

    Farah B.

    The experience itself was different than usually buying a car, since financing is done in house. I found it helps the process go quicker. Everyone there is friendly. Make sure to preschedule your test drive. If you have good credit the only way to bring your interest rate down is with a bigger down payment, that was a little frustrating, but I was able to increase the down payment. NOW onto the frustration** when leaving with my beautiful new(ish) Nissan Altima, I noticed that the windshield tint had been ripped by whoever scraped the dealer tags off while I was signing paperwork. Carmax usually has a service center to deal with things within the 90 day warranty- but not things like THIS. Ive been trying to work to get the tint replaced while ensuring I'm not the one paying for it because it was *THEIR* fault. Their response was "find a shop you want to go to and call us for our credit card number" *facepalm* This morning before my appointment to the tint shop I called the service shop to tell them was on my way to repair the windshield and I still have not received a return call. Luckily for them the shop I initially used (that review to come) flaked out so I have to find someone else. If it weren't for the tint fiasco I'd give a 5 star- but I'm super frustrated by this.

    Reached out to the sales associate on Monday. Tuesdays and Thursday.

    The experience started off great. They didn't have a car within my budget at the location(Parker,CO), I did some research and found a vehicle at the Denver location. I requested a transfer on March 21st, it took a week to get any sort of update. On March 28th the sales person I was working with informed me there's an issue with the title and the vehicle can not be sold in Colorado. I wonder what was the reason for the lies. I guess buyer beware. Don't waste your time or money with dishonest people

    Happy customer with my purchase to the customer service at Carmax in Parker!

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    CarMax T.

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    Page 1 of 4

    Ask the Community - CarMax

    Review Highlights - CarMax

    “As stated in other reviews, no haggle pricing on either and I felt their proposed purchase price for my Mustang was more than fair (and yes it was a car I bought from CarMax).”

    Mentioned in 2 reviews

    Read more highlights

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    H M Brown Automotive - Who doesn't want that big red bow on their brand new vehicle?!

    H M Brown Automotive

    (231 reviews)

    Working with Macy at H M Brown was the best car-buying experience I've ever had…read more I found a few cars I liked on the site, and Macy brought them all to my house for test drives. I handled the financing from home too--filled out a quick form online and heard back within hours with a rate lower than anything I'd found shopping around myself. Once we found the car I wanted (a 2024 Mazda in perfect condition), wrapping everything up was incredibly easy. No hidden fees like you get at other dealers. The only time I had to visit their location was to pick up my car and sign a couple papers. This was my first time buying from H M Brown, but now I'm a customer for life.

    Extremely disappointing experience with HM Brown Automotive…read more I was purchasing a vehicle through another dealership that had confirmed the vehicle was available in HM Brown's inventory. HM Brown was aware that the other dealership had a buyer for the vehicle and was proceeding with the sale. The next day, when the dealership contacted HM Brown to arrange transportation, they were told that HM Brown had sold the vehicle to someone else. To be clear, this wasn't simply a situation where a vehicle happened to sell before we could buy it. HM Brown knew there was an active transaction involving the vehicle and another dealership, yet chose to sell it out from under that transaction. I understand that dealerships want to sell vehicles, but I also expect businesses to operate with integrity and honor their commitments. This experience made it very clear that I could not trust HM Brown Automotive to do so. I would not recommend this dealership, and based on this experience, I would be very hesitant to do business with them in the future.

    CarMax - usedcardealers - Updated October 2026

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