I want to give a huge shout out to Donovan Thurman. I was on my way to the dealership for an oil change when another car hit mine right near the dealership. Long story short, I drove back to the dealership looking for help covering my shattered window and vacuuming out all the broken glass. At first, no one really stepped in to help -- then Donovan came in. With exceptional leadership and kindness, Donovan immediately took action. He helped vacuum out the glass, covered the broken window, and even made sure I had a snack and ice water while dealing with everything. What could have been an overwhelming experience became manageable because of his compassion and willingness to help. This was more than just great customer service -- it was genuine human kindness during a stressful moment. Donovan exemplified professionalism, leadership, and empathy in a way that truly stood out. I genuinely can't thank him enough for going above and beyond. THANK YOU, Donovan, for being an extraordinary person and an exceptional employee. Acts of kindness like yours truly make huge a difference. read more

Update 6/2026 It turns out they performed an "off the books" repaint of the front bumper that was very low quality and thin clear coat. It has started to peel and yet another expensive fix that is on me. Beware read more

I rarely leave negative reviews, but this service experience deserves one. I chose AutoNation Subaru expecting professional service and left incredibly disappointed. The biggest issue wasn't even the repairs--it was how I was treated. When I picked up my vehicle, Kelvin suggested that my situation was somehow my fault because I didn't have a warranty. Whether a customer has a warranty or not should have no bearing on how they're treated. It came across as dismissive instead of helpful. My car also sat on the lot for about two weeks and was returned covered in dirt. After that long of a wait, I expected at least a basic car wash or some sign that they cared about the condition of my vehicle. I was also surprised that no one clearly explained the repairs. Instead, I was asked if I had an oil pan repair and a CVT pump replaced--as though I was expected to explain the work back to the service advisor. Reviewing completed repairs should be part of the pickup process. I've had much better experiences at Schomp Subaru, where communication is better and they even provide technician inspection videos so customers can see exactly what was found and repaired. That level of transparency builds trust. Unfortunately, I didn't experience anything close to that here. I won't be returning to this service department. There are better Subaru service options in the Denver area that treat customers with more professionalism and respect. read more

AutoNation Subaru Arapahoe - Extremely dirty car that sat in the autonation Subaru service lot for nearly 2 weeks. Kelvin should be fired. - Car Dealers Near Me - Centennial, Colorado

First and foremost, Matthew was great to work with. He had tremendous follow up and was very pleasant to work with. Eli, who was in the finance department also was great to work with. He was very clear and concise with all of the many details that come from the finance department. There was some work that was being done on the car that we purchased... and while the repair work was good the finishing work was not awesome and there was a lot of extra adhesive on the door handle ... really a messy delivery... But over arching only the used car we bought was clean and detailed nicely read more

I recently purchased my Toyota hybrid from Ed (Saed) Aweida at AutoNation Subaru, and I couldn't be happier with the entire experience. Ed is truly outstanding at what he does. He's incredibly knowledgeable, honest, and patient qualities that are hard to find in the car-buying world. He took the time to listen to exactly what I needed, answered all of my questions without any pressure, and made sure I felt confident every step of the way. Ed's professionalism and genuine care made the process smooth and stress-free. Everyone at the dealership was kind, welcoming, and helpful, which made the environment even better. If you're looking for someone trustworthy who will guide you the right way, I highly recommend asking for Ed Aweida. He made this purchase a great experience from start to finish. read more

AutoNation Subaru Arapahoe - Toyota Rav4 2020 Hybrid - Car Dealers Near Me - Centennial, Colorado

You will not get the best deal for your trade-in at AutoNation Subaru Arapahoe. After my estimate, they threw all the papers in my glove box on the passenger's side seat and had the audacity to call for a follow-up on their lowball offer. read more

First, I have had my 2020 Subaru Ascent for six years now and never had any major issues with the customer service or problems with the car's performance. I had even paid extra for the extended "bumper-to-bumper" warranty and prepaid routine services when I purchased my brand new car. This was my first Subaru, and I admit I was a little hesitant about switching over and for good reason as I now would never recommend a Subaru to anyone out there looking for a car. As a loyal customer and the fact that I prepaid services, I routinely have taken my car in at all the recommended mileage milestones and for even for all recall repairs without any issues. Recently, I have had the "check engine" come up with repairs totaling $1,500, no biggie, right. Then again the "check engine light pops up two days before our scheduled road trip to CA so I take in to get it checked out. This time the quote was close to $13,000 for major repairs and a total system overhaul for a broken oil valve that seeped into the electrical wiring and needing all harnesses replaced. So basically pay for a problem that will happen again. The service technician tried to sell me possibly getting a discount on another Subaru. I just paid off my $55k car with major repairs adding another $15k for a 6-year-old car. No thanks Subaru. Save your money and go with a safer and more reliable car folks! read more

I dont want to add a bad review because I've been coming here for the past 2 years for my oil change and I've never had an issue. I've also never had an issue with my car in general so I've never had to bring it in whatsoever. Last month was the first car problem I've had with my 2017 forester and after spending 5k, the same issue keeps happening. I showed up two more times after that. I'm on a loan to pay that big amount of money and the last problem i want in my car - is for it to be the same exact one and the reason why I am on a loan. They suggested I dont go to Shell to go get gas ans instead switch to QuickTrip or another reputable one. I think shell is pretty international but I'll go to the one they recommended. As for now, I keep bringing it in to find out why my car is still failing after speaking 5 grands. It's pretty upsetting that the first car problem I have, they charged me a heck ton and still the issue is not resloved. read more

I would not recommend this place to anyone. I honestly don't know where to begin. We purchased our vehicle in April 2025. Initially, the buying experience was pleasant, and Andrew was helpful during the sale. Unfortunately, that is where the positive experience ended. Within 48 hours of my husband driving the car--who is a car enthusiast and has previously worked at a dealership--we noticed serious issues. The vehicle swayed stiffly over bumps and showed resistance while driving. Their service department could not diagnose the problem and insisted the car was "fine." After speaking with their lead mechanic, he agreed we should get a second opinion at a Mercedes-Benz dealership. Around the same time, we noticed the tires were wearing down abnormally fast. They measured an 8 at purchase and dropped to a 2 within two weeks. Mercedes-Benz diagnosed the issue within 30 minutes and confirmed the alignment was not within manufacturer specifications. AutoNation asked us to bring the vehicle back for alignment. I paid $280 for the Mercedes-Benz diagnostic, and AutoNation initially refused to reimburse us--despite recommending the second opinion. Only after repeated pushback did they refund the cost. Throughout this process, the sales manager went back and forth with my husband, adding unnecessary frustration. We later attempted to use the maintenance package purchased at the time of sale. My husband had to return twice because they did not have the correct part for my Mercedes-Benz, resulting in hours of waiting. This was dismissive and disrespectful of our time. After leaving an honest review, we were sent a cease-and-desist letter demanding it be removed. We missed one phone call from them, returned it, and never received a follow-up. I then emailed the general manager and received a call from the assistant manager. During that conversation, I expressed serious concerns about their inability to competently and timely service a Mercedes-Benz. I was told we could simply cancel our warranty and maintenance package and that they may not be able to service a Mercedes at all--despite having sold us those packages in the first place. While we kept the maintenance package, the real buyer-beware warning is the warranty they sell. When our engine fan and starter failed, both were clearly listed as covered. Yet the warranty company stated it was not a warranty at all, but a service contract--directly contradicting what AutoNation told us and what the paperwork states. We were told repairs would only require a $200 deductible. Instead, we paid $2,200 out of pocket and had to fight extensively for partial coverage. The $5,000 cost of this package is absolutely not worth it. Most concerning of all, when we recently scheduled another oil change included in our service package, my husband waited nearly 30 minutes only to be denied service entirely. He was told this was due to the negative review previously left. At no point were we informed that we would no longer be allowed to receive service. The interaction was demeaning, degrading, and handled with a smug lack of professionalism. This experience has shown a clear lack of accountability, transparency, and basic respect for customers. Buyer beware. Think very carefully before purchasing a vehicle, service package, or warranty from AutoNation. read more

Very poor customer service and messy/dirty show room. Went to look at a potential new car and we were quickly confronted in the parking lot by a salesperson asking if we were going to buy a car that day. After sitting with that salesperson who took our info we were asked to wait while they looked for the vehicle we requested which took about 20 minutes. We then got handed off to a different salesperson only to be taken to the wrong vehicle. We were then asked to wait again in the 98 degree heat outside while that salesperson looked for something closer to what we wanted. After another 10 minutes waiting, we left. Definitely won't be returning. read more

I had a very disappointing experience with the Subaru Service Center at AutoNation Centennial. The biggest issue was the customer service. When I picked up my vehicle, Kelvin told me that the situation was essentially my fault because I didn't have a warranty. Regardless of warranty status, customers deserve to be treated respectfully and professionally. That comment felt dismissive and unhelpful. What surprised me most was that when I came to pick up the car, instead of clearly explaining the repairs that had been completed, I was asked, "So you had an oil pan repair and a CVT pump repair?" I expected the service advisor to review the work with me--not ask me what had been done. Another feature I missed was the repair inspection video that Schomp Subaru Service in Aurora provides. Those videos help customers understand the condition of their vehicle and build confidence in the service being performed. AutoNation doesn't appear to try to offer anything similar. There was also a noticeable difference in service compared to Schomp Subaru. My car sat outside on the lot for nearly two weeks and was returned to me filthy, with no complimentary car wash. It's a small detail, but it reflects the overall level of care given to customers' vehicles. Overall, this experience left me feeling undervalued as a customer. Between the communication, lack of attention to my vehicle's condition, and the dismissive attitude I encountered, I won't be returning and would recommend others compare their options before choosing this service department. read more

I have had several bad experiences working with the service department at this location. I've also know several people say they've had bad experiences at other Autonation locations. I have tried several times to contact Autonation customer service with no response. I will no longer take my car to any Autonation dealership for service. read more

Great customer service. Everyone we dealt with were professional and helpful. Very detail oriented.

This scam company has called me many times. I don't own a a pos Subaru they are complete junk cars. I'm reporting them to the FTC and the local sheriff for harassment. If they keep calling I'm taking them to court and suing them for everything I can get. read more

I'm revising my previous review. The original used vehicle we purchased did have a significant amount of needed repairs that were not disclosed during our purchase. However, the GM Jay Anderson stepped up and stood by client satisfaction. They worked with us to take the original used car back for the complete purchase price and we were able to find a different used vehicle that was acceptable. That being said remember if you are buying a used car to complete your own due diligence. Utilize the 250 mile return option and have your mechanic complete an inspection before you keep any used vehicle. read more

I've never experienced such poor service in my life. Subaru of Arapahoe had my car for 11 months--yes, almost an entire year--and still couldn't figure out what was wrong with it. When I first brought it in, they told me I needed to fix the clutch, which wasn't even the issue I came in for. After months of waiting, countless calls, and spending over $4,300, they finally told me the real problem was that my car needed a new engine. It took them 11 months to figure that out. Because of their delay and misdiagnosis, my car ended up totaled. The lack of accountability, and urgency was unbelievable. I trusted them to do their job, and instead, I was left with no car, thousands of dollars lost, and zero resolution. I strongly recommend staying far away from Subaru of Arapahoe. Save yourself the time, the lies and the money They say call the GM but gave me the general number to Subaru ...RIDICULOUS!!! if they really wanted to help they would've reached out personally that's obviously not their prerogative. It's just to rip people off.! read more

I highly recommend AutoNation Subaru Arapahoe. Zach Chaponot did an exceptional job helping me find a vehicle and explaining the options. He was great to work with! Josiah was also really great to work with and transparent and fair. This was one of the best experiences buying a car. If anyone is looking for a Subaru, I will most certainly tell them to see Zach and Josiah. read more

WARNING TO ANYONE THINKING ABOUT BUYING FROM AUTONATION SUBARU ARAPAHOE I never imagined I'd be writing a review like this, but my experience with AutoNation Subaru Arapahoe has been an absolute nightmare from start to finish. When I purchased my vehicle on July 5, AutoNation failed to secure financing at the time of sale. Then, without my consent, they ran my credit multiple times, violating Fair Credit Reporting Act (FCRA) guidelines and failing to follow Colorado's consumer protection laws. When I started asking questions, they resorted to pressure and bully tactics, trying to get me to return the vehicle instead of following the proper legal procedures. After they finally secured financing, they failed to include the extended warranty I was told I had. I have paperwork proving it should have been included, but they left it off and never informed me. Fast forward to recently -- I went to get my emissions test so I could finally get my permanent tags, and I was told my car cannot pass emissions due to a leak in the catalytic converter on the passenger side. I took my car back and forth to AutoNation Subaru Arapahoe for five days of wasted time , only to be given the runaround before being told I was "not covered under any warranty." This is completely unacceptable when I have documentation that clearly shows I was supposed to be covered. Now, I'm stuck with a car that can't pass emissions, expired temporary tags, and a dealership and corporate office that refuse to respond or take responsibility. Under Colorado law, it's illegal for a dealership to sell a car that can't pass emissions -- yet here I am. I've done everything the right way -- called, emailed, waited, even gave them chances to fix it -- but AutoNation Subaru Arapahoe has ignored me every step of the way. If you're thinking about buying from them -- don't. Protect your money, your credit, and your peace of mind. Once they sell you a car, they stop caring. I am now seeking legal representation and will be sharing updates publicly so other consumers know exactly how AutoNation Subaru Arapahoe treats its customers once they have your money. #AutoNationSubaruArapahoe #AutoNation #ConsumerAlert #CarBuyerBeware #ColoradoDrivers #AutoNationReview read more

From buying the car to getting it repaired, I wouldnt recommend this dealership to anyone. First, I spent an incredible amount of time getting the price I was quoted to be honored. Second, they almost sent me home with a tire that had a gash in it until my dad (an auto Nation employee) talked to them. There 150-point inspection showed that it needed to be replaced, but they didnt do it. I test drove it like that, and they intended to let me take it home with a tire that was ready to give out. Then I was told the brakes had been replaced but it took following up multiple times to get the service records. When I finally got it, the brakes hadn't been replaced--just the front rotors were resurfaced. Then I screwed up and popped the brand new tire only to realize they didnt sell the car with the jack and tire iron needed to put a spare on. When I brought the vehicle in to get a warranty fix on the tire, they had me bring it in on a Saturday, and they didnt have the tire replaced until Tuesday. 4 days to replace a tire. When they said the tire was done, they said they'd order the jack. That didn' come until Wednesday. Whybthat jack was ordered on Saturday, I have no idea. When I finally got my car, they had parked it under a tree, and the car i had just purchased from them a week prior and only had for 2 days was covered in tree sap. They haven't responded about it, so now I'm left to figure out how to get sap off. Even with an employee discount, I wish I wouldnt have bought from thos dealership. Horrible experience, and I have no idea what other shady issues I'll find on the vehicle. This was my experience as someone who benefited from her dad being an auto Nation employee. I cant imagine how much worse it would have been had i not had that benefit. read more

Super friendly check-in and clear information about anticipated repairs. Free ride home and repairs were quick!

This guy Micheal reached out to me about buying my vehicle. We agreed upon a price, that he confirmed over message. Upon arriving at the dealer. (I drove from the springs to Denver) the sales staff started nickel and diming me about the price. We had already agreed on $3500 less than I had it listed for, and they wanted to offer even less. To make things worse, the sales manager Josiah and sales rep Scott acting like they didn't even know who this guy Micheal was. They acted as if I was making up my conversations with this guy. Unreal. Do not work with them. read more

I had an amazing experience at the dealership.. Ruben explained everything that I need to know.. he's was very sweet young man .. I was driving my truck for many years .. told him I wanted a nice clean car .. They even showed me theCarFax .. it was just service .. new tire oil changed.. report so I drove off with my new car ..so if y'all are looking for a New or Used go and see .. RUBEN!I I Got a 2020 Chevy Malibu read more

Thank you Autonation Subaru. Ed and team are first class. Ed was very professional, the whole process took less than one hour to complete read more

Amazing Experience from Start to Finish! I just purchased my dream Jeep Wrangler Sahara from AutoNation Subaru, and I honestly can't say enough about how incredible the experience was. From the moment I walked in, Brian, my salesman, was an absolute rockstar! Even though he was juggling other customers, he made me feel seen, heard, and valued every step of the way. His personality, patience, and professionalism were top-tier -- he truly went above and beyond. And then came Chris in finance -- another gem! He was equally attentive, super kind, and incredibly efficient. I was having some unexpected issues with getting my insurance card processed, but both Brian and Chris stayed late just to make sure I could drive away that night in my new Jeep. They didn't rush me once and never made me feel like a burden, even though I was there for hours. The cherry on top? I didn't even think I'd qualify for financing on my own -- but they made it happen! I'm now the proud owner of a gorgeous Jeep that I absolutely LOVE, and I'm beyond grateful for the team that helped make it possible. If you're looking for a dealership where people genuinely care about you and will go the extra mile (literally and figuratively), this is it. Thank you Brian and Chris -- you two are a dream team! one happy customer Brenda read more

A few hours after I posted a negative review of AutoNation Subaru, I received an email from them stating they had discovered a "concern" with my Forester that will need to be addressed. AutoNation wants me to take my car back to their dealership to take care of this concern. The email doesn't tell me what the concern is and the email was sent right after I posted a negative review of the dealership. I initially took my car to the dealership on April 2, 2026, and the email regarding the concern was sent to me on April 20, 2026. Why would it take 18 days to inform me of this concern? The timing of the email and the vagueness of the concern are reasons why I question the integrity of this dealership. Trust and good service are what make loyal, repeat customer. read more

Waste of time , rude salesman and managers , came to buy a car called before to check availability, they sold it to someone else and didn't bother notifying me read more

Had Elijah Tyler's help me get my new 2008 Nissan Frontier. Process was super smooth, great sales skills, honest, great guy overall! Found the car on CarFax and they worked with me during the whole process to make it smooth like butter. Would reccomend! read more

AutoNation Subaru Arapahoe - Car Dealers Near Me - Centennial, Colorado

We were welcomed with smiles and amazing customer service!!! We recommend working with TJ and Christian!! Christian is absolutely amazing and so very respectful and kind!!! read more

My wife and I recently bought a new car here. The salesperson seemd honest and helpgul. (She has since left.) But then we had to work with their Finance Manager to pay for the car. He tried to pressure us into buying a dozen different service policies. We said no to all and thought that was the end of it, but he tricked us and added a service we rejected costing over a thousand dollars to the fine print on the long and confusing invoice. Plus he overcharged us on the title fee. We feel like fools for buying a new car at AutoNation Subaru Arapahoe. read more

DO NOT SERVICE HERE. The worst experiences continue to happen with the service at this location. We had an oil change planned for today at 11am, see pic below. The car had an error code and they said they would do their best to get the diagnostics done. Not only did they fail to complete this in 6hrs of waiting, THEY NEVER CHANGED THE OIL!!!!! Incompetent is one word I would use to describe this place and the experience you will have. You have been warned. I would not write this but I have had several bad experiences here as they continue to NOT SHOOT YOU STRAIGHT. read more

AutoNation Subaru Arapahoe - Car Dealers Near Me - Centennial, Colorado

Don't get service done here unless it's covered under warranty- and even if it is expect subpar service at best. Left my tank on completely empty after running it during service (least they could do is fill it up a little so I can get to the gas station), left trash and filled drinking cups in my car, pulled my car up with 3 people inside blasting the radio - one of them not even in uniform. Also if you're getting warranty work done be prepared to be at the bottom of their list. Told me they needed a 2nd day to work on my cars repair, but when I checked the receipt it was only listed as 4 hours of labor, so they didn't even work on it the first day they had it- probably because they weren't making any money off of me and put it at the bottom of their priority . Was promised 1 repair would fix my problems and ended up not doing that at all. Take your car somewhere else if you can, and avoid the insane prices. $300 quoted for an oil change when my personal mechanic (who actually fixed my cars problems) told me all I needed to do was add 1/4th of a bottle of oil is insane. They charge insane amounts for unprofessionalism and the bare minimum of service. Can't forget the fact that when I showed up with a male friend to pickup MY car - he was the only one who got approached! Didn't get a word spoken to me until I said I was picking up MY car. read more

AutoNation Subaru Arapahoe - Car Dealers Near Me - Centennial, Colorado

I waited a couple weeks to see if my experience would improve or if anything would change before I wrote this terrible review.. I purchased a car from them beginning of June- car had a squeak going on and I insisted multiple times before leaving that I wanted it looked at my sales man Andrew said " its an old car it's gunna make sounds" I nagged some more and they said they would look at it the next day - they took a look and the serpentine belt was cracked and about to break I let it go because it wasn't that big of a deal I just hated how my concern wasn't taken seriously and I had to be so annoying a week later the oil level icon popped up - I checked the oil and I had not even a drop of oil in the car which was weird bc they said they gave it an oil change before I bought it I was 45 min from home very scared on what to do so I put oil in the car called automation and got an appointment the next day with Mathew at 8:30 am I get there and everyone is confused why I'm there saying I never had an appointment confused why I asked for him he then told me I'd be paying 300$ and I said multiple times no I just bought this car less than 15 days ago .. he checked my information and apologized for the confusion if I never had an appointment I most definitely wouldn't have woken up on my only day off at 7am to be there on time for them Anyways I drop the car off they got me an uber home ... and I don't hear from anyone in a week, coming up on week two after calling every single day asking for an update and getting the responses of - your car isn't here - we don't have an update - I'll call you back later today with an update ( never ever got a call back ) - called the GM and never got a call back Finally got a response from Jessica two days later in a text that my car was being disassembled and would take a month to fix :) I opted to return the car because completely disassembling the car and putting it back together could lead to more issues and seeing how they already fixed this issue twice before I bought it it felt better to get a new one Andrew never actually put the effort in to sell me the car I was figuring things out by myself never showed me any dents scratches or anything which I thought was funny when going over paperwork and he says " sign this it's to say we looked at all the dents and scratched together" this was the same with the first car never went over anything with me which is frustrating for someone who doesn't know a lot about cars So I get a 2016 outback cars running great 50,000 more miles on it and more expensive I know for a fact I signed a 4 yr loan with the 2013 and I needed that same price adjusted for the 2016 especially with the inconvenience I was put through this cost me multiple job offers I had in place to be terminated they never gave me a loaner car during the duration of having my 2013 / they said I signed a 5 yr loan and this is the same -at this point being there for 8 hours I was fed up and said whatever Give this car a week or two and the transmission overheating icon pops up I bring it in and now I'm back in square one with no car and a car being completely disassembled and could take months I leave in 6 days for one of the most important jobs quite literally of my life and have no vehicle :) if you want a business that doesn't call you back treats woman like absolute shit belittles you and couldn't give two shits what they sell you, fuck up your paper work .. this is the place As someone who works In customer service if you are a female or not buying a Brand new car expect to be treated as second class as I sat there for 8 hrs another girl came in basically saying I've been trying to call you guys for a while no one is answering I'd like to have an update on my car it's been a week .. they are disrespectful of your time and business - I also thinks it's funny how I'm now getting phone calls for my 2013 Subaru that I returned a month ago on the updates ! Absolutely no communication with this business inside or out read more

Hate is all I can say. They want to charge 8,500 for a partial rebuild (2-cylinders) of my basic 2.5L Impreza. A complete engine replacement is only 9,000 at Shortline Subaru. Where the car is only worth 8,500 to replace. Guess where I am taking my business. NOT HERE! read more

I purchased a car 30 days ago (Jan 21). The moonroof broke during the test drive. I told the sales associate I didn't want to sign papers until it was repaired. He told me that they would repair it. It has been a frustrating month, and I felt like I was not a priority. I found out today (Feb. 20) that the cost to them to repair the moonroof was too much. I am frustrated, but it does seem like the manager, Dylan, is actively working to resolve the situation to my satisfaction. *I am editing this from a 1-star to a 3-star* read more

I thought I was getting a good car at a good price, but I could not have been more wrong. I bought this car the second week of June, before leaving for two weeks for my honeymoon. Due to this, I was unable to get an inspection, and I wish that I had. The car has a warranty on it, and it certified-new used. The warranty (that I upgraded) is essentially bumper-to-bumper coverage. They also told me that this car has passed an inspection, and any items that failed the inspection or needed to be replaced were done. After the first day of driving the car, I reached out to the sales team rep whom I worked with initially. I told him that when I turned or turned and went over a bump, it felt as if I was drifting and that the car was turning weirdly. I was then told that I needed to just "get used to the car," and they inquired about how quickly I was turning. Upon returning from my trip, my tire pressure light was on. I thought this was weird, considering it was not on when I left, and I had only driven the car for about three days total at this point. I took it into Discount Tires to do the free air check, and the attendant was telling me about how terrible the tires looked in terms of tread and wear. He was appalled to learn that I had just purchased this car. I come to find out that the front left tire is bald on the inside, and the front tires are wearing unevenly because of an alignment issue. He said that the back tires were not in much better shape. I then took the car to a mechanic near me that I trusted to do a full inspection. I was told that this car was in good shape, but what else could they have lied about? I then found out that the back brakes need replacing, they confirmed the alignment issue, and they let me know that there is a slow leak in the back tire due to a nail on the interior wall. This mechanic told me to have them buy me new tires, fix the alignment, and change the brakes that are already at 4mm. Having bought a car that was certified new and supposedly passed an inspection, I was shocked at the issues that this car had. When I took it in to get fixed, they tried to tell me the back tires looked "great!" and then I had to tell them about the leak. When I expressed my frustration at this situation, the possible manager- I think his name was John- was very condescending. He did admit that the front tires were "pretty bad." They gave me the run around with having to wait for the sales team to arrive at 9, but then wait, then we have to talk to the general used-car sales manager at 11 when he arrives. All in all, I ended up sitting at the dealership from 7:45 am till around 2 pm. The manager had offered me a Lyft ride, but it just felt like a tactic to get a mad customer out of his hair. When he offered it to me, he really emphasized how boring it is to sit around; It felt like a set up instead of a genuine offer to help me out. While I was waiting around, I went up to the sales team to get a copy of my paperwork so I could re-read the fine print and terms and conditions. The sales team gave me someone else's paperwork! I had to go back up to them to get a copy that had my name on it. I wonder if they have made this mistake before, and someone else got paperwork that had my sensitive information on it. While waiting for my car, no one approached me, and no one apologized. I had to go up to people to try and figure out my options and what I could do. They sold me a car that had issues that they did not disclose, and they made it feel like it was my fault. I do not trust anyone that I worked with at this dealership, and I am hurt that they would treat their customers in this way. At the end of the day, they replaced the front two tires and fixed the alignment issue. They only patched the back tire, and I was assured that "they made sure" that it was patchable. When I inquired specifically about the low brakes on a car that I have barely driven, I was told that they were "just" the back brakes and that the front brakes wear out faster. When I brought up that it was in my warranty, he just told me to wait a little longer till the front brakes wear out more. The front brakes are at 6mm; The back brakes are at 4mm- this is how the car was sold to me. They should have done a more thorough check and replaced everything wrong, because that is what I thought I was getting when I purchased it. This car should not have been sold off the lot with tires that were going out, alignment issues, and almost dead brakes. What a shady business. I have half a mind to name-drop everyone I worked with because I have never felt more talked down to and cheated. I tried to get my husband or a male friend to accompany me throughout this process, but everyone was busy. I wonder if this would have gone so poorly if I had a man with me. Go anywhere else; they may have good deals, but it is not worth it. read more

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I was intelligently guided to my new Subaru by Diana T. She knew the details on every car that I considered and could answer general questions as well. She was accurate, courteous and professional. It was a pleasure to work with her. Happy Customer, Suzanne read more

I had the pleasure to talking with Chris Burns and he was very knowledgeable! Easy to talk. Make sure you ask for Chris.

to anyone wanting to purchase a vehicle from this dealership, DONT. about 2 years ago back i was in an awful car accident and went to this dealership to see if someone could help me out. Went in with fresh credit and they ran it multiple times without my consent, purchased a forester and within a few days of having this car, it was breaking down on me and i was calling them left and right to see what i could do. i brought it in and they only made it worse so i called again and the man who sold me my car said "no worries come in and we will SWAP IT OUT". I came in and they ran my credit more and i found a car that was the same price if not a little more to SWAP IT OUT (because that's what i was told to look for) TOTALLY SCREWED ME OVER. the price of the forester was around 17k (wasn't even worth that on kbb), they took $2800 as a "down payment" to my new car that i was supposed to swap out. Then they took the remaining of the forester minus the $2800 and added it to my new vehicle which was around $17k. Ended up having to finance a fortune for the legacy i ended up with which is only worth 7k max. I still to this day try and figure out how all of this happened and i cannot get ahold of the manager(s) read more

Prior service experiences were awful and my rating would've been a 2. Three reasons I gave Subarau another shot. 1. Pricing for my alignment was less then Subarau shops around 2. They were able to get me in right away 3. Coupon sent in text 4. Brake extended warranty letter received so wanted to have checked since one of my previous complaints on visit before; and was pretty much was told it was dirt making noise. See!! I knew it. So that's the back story.... Today I had Ethan as my service rep and he was awesome!! Honestly from the moment I drove up the service manager greeted me and had to reassigned me to Ethan as my person assigned was not in. There appears to be a whole new crew and management vibe - as I felt welcome'd by all, and genuine assisted today. I had taken the Subarau Survery before online & reported my previous visits disappointments, a manager did reach out but was still unresolved... and guess what it was the brakes along with poor service on SUV. So moral of story - report when service is poor - as the national Subarau dealer extended the warranty on brakes for my model ... and I was not wrong. Now I hope they follow thru as Ethan said my brakes are on back order weeks. Service is supposed to reach out once in. Again, could've been fixed long ago if they believed me. Kudos to new management on improving my experience today. Complete 360 with Ethan and pretty much every employee greeted me and made sure I was being helped. Service feedback so far....good ... hoping I can continue this positive feedback!! read more

They have horrible customer service!!!! the car he (SAYEED) sold to me had bunch of issues ( transmission, break pads, rotors, shifter, tires, powertrain malfunction and etc...) which i find out over times!! He sold 6000 $$ warranty which doesn't cover any of the issues that i had so far and he never responded his phone after selling the car to me when i tried to reach him about my concerns and questions!!!! I just can see that he read the message with no reply!!!!!Terrible customer service!!! read more