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    AutoNation Toyota Arapahoe

    2.3 (872 reviews)
    Closed 9:00 am - 8:00 pm

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    I'm really disappointed with my experience at AutoNation Ford. My sales rep, Isaiah, promised I would receive the second key from the previous owner. I even have text messages from him confirming he would get it for me. Another sales rep, Joseph, was also involved during the process. However, when I called to ask about it, the manager told me that because it wasn't listed in the "we owe" contract, they weren't responsible for providing it. When I asked if that meant I was basically out of luck, the response I got was, "Yup, pretty much." That level of customer service is extremely unprofessional. If a salesperson makes a promise -- especially one that's documented -- the dealership should stand behind it. Instead, I was left feeling misled and ignored after the sale was completed. I wouldn't recommend this dealership based on my experience.

    Daniel W.

    Samantha here worked with me from the moment I inquired online I believe. At first I was interested in a specific vehicle but then decided it may be beneficial long term for a newer one. Sadly, that one sold but she quickly found me an upgraded, newer replacement for just $40-50 more monthly. She made everything super simple and I was able to almost get everything done before I even got there. I really look forward to coming back here for another car as everyone here is VERY chill. Not blowing you up, pressuring you or anything like that. It's interesting to see other reviews here as a lot of people have bad things to say. I guess I would recommend seeing Samantha or Brian if you want the best and easiest service.

    I can't believe how much I was lied to at this store! I am trying to sell my Tacoma and one of their sales reps reached out to me to try to get me to come in and sell the truck. He badgered me for days about it, eventually claiming he talked to the trade appraisers and that yes, we're good to make the deal on the truck. I reiterated that I was not trading anything and just was looking to sell. I drove to the other side of town to get here in rush hour traffic thinking I had a deal for my truck. When I sat down and talked to the appraiser he told me that we were very far off on this deal and hit me with a price that was over $2500 from what they told me via FB messenger they would do. He even guessed which salesman had told me that and was right. Autonation Arapahoe Toyota lied to get me here. I didn't seek out business with them. They contacted me and lied to me to get me in the door. I will never recommend a company that blatantly lies to their customers. What are you guys thinking would happen here? Please see my pictures that prove I didn't really want to go to this dealership but that they in turn lied to get me there. Their offer for my truck was $33,500, pretty far off from the $36-37k that they committed to. They also never even looked at my truck to verify condition or anything else (it's a very mint, extremely low mileage truck),so again, I'm disappointed.

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    5 months ago

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    7 months ago

    Why call it an express maintenance when it takes 3 hours to change OIL ?! So wild. These Toyota dealerships all suck in denver.

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    5 months ago

    If you want a quick and easy car buying experience, I recommend AutoNation Toyota Arapahoe. Specifically, Kelsey B!

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    6 months ago

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    7 months ago

    Always have a great experience here and customer service is excellent. Kids area is convenient for my son while waiting.

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    6 months ago

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    8 months ago

    Anthony Ray is a treat to work with. Very kind and will not take advantage of your wallet or your time. Go see him for your car needs.

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    Page 1 of 22

    Ask the Community - AutoNation Toyota Arapahoe

    Review Highlights - AutoNation Toyota Arapahoe

    Colby Shelby (Salesman) is confident, knowledgeable and made this my best car buying experience ever.

    Mentioned in 24 reviews

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    H M Brown Automotive - Who doesn't want that big red bow on their brand new vehicle?!

    H M Brown Automotive

    (221 reviews)

    I was needing to get a new to me car and was really wanting a jeep Rubicon that had a manual…read moretransmission. So I went to H.M. Brown to see what they could do and when I got there no one was at the reception desk (I did not make an appointment or anything) and a guy named Macy Marsh saw that I was in need and came out to see how he could help. Mind you I had no appointment, I just dropped in. So I told him what I was looking for in a jeep and he said to give him a little while and he would see what he could do. That same night he texted saying not only did he find one but that it had all the extras too and if I would be interested. I sure was. And to make a long story short he was able to get me the jeep of my dreams in about 48hrs of me coming in with no appointment. Macy and H.M. Brown really came through for me. Thanks again to all made it possible.

    Working with Macy at H M Brown was the best car-buying experience I've ever had…read more I found a few cars I liked on the site, and Macy brought them all to my house for test drives. I handled the financing from home too--filled out a quick form online and heard back within hours with a rate lower than anything I'd found shopping around myself. Once we found the car I wanted (a 2024 Mazda in perfect condition), wrapping everything up was incredibly easy. No hidden fees like you get at other dealers. The only time I had to visit their location was to pick up my car and sign a couple papers. This was my first time buying from H M Brown, but now I'm a customer for life.

    AutoNation Subaru Arapahoe

    AutoNation Subaru Arapahoe

    (529 reviews)

    I recently purchased a BMW 750i from this dealership and had it inspected within two days of…read morepurchase. The inspection identified mechanical issues including a leaking front axle, worn control arm bushings, and a misfire under acceleration. I returned to the dealership the same day to discuss these findings and was told their service department would follow up to schedule an inspection. My return window was extended to allow time for this. However, I did not receive follow-up within that timeframe. Because the vehicle required prompt mechanical attention to be safely and reliably driven, I proceeded with a second inspection and completed the necessary repairs through a BMW specialist, totaling just over $4,000. I attempted to resolve this directly with the dealership and through BBB before leaving this review, but no goodwill assistance was offered. I understand this was an as-is purchase, and the vehicle itself has been solid after repairs. However, I would have expected more timely follow-up and support given that these issues were identified immediately after purchase. Overall, a mixed experience--good car, but the post-sale communication and support did not meet expectations. Update 4/20/26: A service entry was added to my Carfax report on 4/8/26 indicating service performed by this dealership. I did not bring my vehicle to this dealership for service on that date. For context, the vehicle was serviced at a different facility (BMW dealer) on 4/6/26, and I have no record of any visit or service performed at AutoNation. I have submitted a data correction request to Carfax to have this entry reviewed and removed. This raises additional concerns regarding the accuracy of this dealership Update 4/27/2026: Carfax investigation found the service entry to be an error and was removed from the vehicles service history - again a concerning error from this dealership.

    I would not recommend this place to anyone. I honestly don't know where to begin…read more We purchased our vehicle in April 2025. Initially, the buying experience was pleasant, and Andrew was helpful during the sale. Unfortunately, that is where the positive experience ended. Within 48 hours of my husband driving the car--who is a car enthusiast and has previously worked at a dealership--we noticed serious issues. The vehicle swayed stiffly over bumps and showed resistance while driving. Their service department could not diagnose the problem and insisted the car was "fine." After speaking with their lead mechanic, he agreed we should get a second opinion at a Mercedes-Benz dealership. Around the same time, we noticed the tires were wearing down abnormally fast. They measured an 8 at purchase and dropped to a 2 within two weeks. Mercedes-Benz diagnosed the issue within 30 minutes and confirmed the alignment was not within manufacturer specifications. AutoNation asked us to bring the vehicle back for alignment. I paid $280 for the Mercedes-Benz diagnostic, and AutoNation initially refused to reimburse us--despite recommending the second opinion. Only after repeated pushback did they refund the cost. Throughout this process, the sales manager went back and forth with my husband, adding unnecessary frustration. We later attempted to use the maintenance package purchased at the time of sale. My husband had to return twice because they did not have the correct part for my Mercedes-Benz, resulting in hours of waiting. This was dismissive and disrespectful of our time. After leaving an honest review, we were sent a cease-and-desist letter demanding it be removed. We missed one phone call from them, returned it, and never received a follow-up. I then emailed the general manager and received a call from the assistant manager. During that conversation, I expressed serious concerns about their inability to competently and timely service a Mercedes-Benz. I was told we could simply cancel our warranty and maintenance package and that they may not be able to service a Mercedes at all--despite having sold us those packages in the first place. While we kept the maintenance package, the real buyer-beware warning is the warranty they sell. When our engine fan and starter failed, both were clearly listed as covered. Yet the warranty company stated it was not a warranty at all, but a service contract--directly contradicting what AutoNation told us and what the paperwork states. We were told repairs would only require a $200 deductible. Instead, we paid $2,200 out of pocket and had to fight extensively for partial coverage. The $5,000 cost of this package is absolutely not worth it. Most concerning of all, when we recently scheduled another oil change included in our service package, my husband waited nearly 30 minutes only to be denied service entirely. He was told this was due to the negative review previously left. At no point were we informed that we would no longer be allowed to receive service. The interaction was demeaning, degrading, and handled with a smug lack of professionalism. This experience has shown a clear lack of accountability, transparency, and basic respect for customers. Buyer beware. Think very carefully before purchasing a vehicle, service package, or warranty from AutoNation.

    AutoNation Dodge Ram Arapahoe

    AutoNation Dodge Ram Arapahoe

    (230 reviews)

    Pretty cool you guys left grease all over my truck and then never returned my calls. There's black…read moregrease all over the handle got it all over my hands. It was on my steering wheel and on the front bumper. Looked under the truck and didn't look like you guys sprayed anything down after changing oil so thanks a lot for the mess in the wreck. I think I'm gonna go back to GMC

    I don't normally write reviews but I felt like I had to in this case…read more The sales experience was nice enough as the pressure was low until we talked about service plans - seriously wanted to charge $4K to cover 24 months on a $8.6K purchase. Unfortunately, as it seems with any used car dealership, you have to question vehicles sold by them. This is DEFINITELY a place where pre-inspections are ABSOLUTELY NECESSARY! The following items were things they didn't address on a 2013 Outback in their 50-point safety inspection: - Put on brand new break pads, but on top of groved/rusted rotors so new breaks and rotors were still necessary. - Right control arm bushing was shot. - Right rear wheel bearing was shot. - Flood lights were shot. - Empty gas light lit up literally the moment I drove off the lot (that's just piss poor customer service). Not only that, but it took me over 2 weeks to obtain my copies of the digitally signed paperwork that they promised to have to me "later that day or tomorrow". So just be aware, they'll put on a good show of it by having something like brand new brakes on a Car Fax report, but they might literally be putting bandages on top of critical issues.

    AutoNation Toyota Arapahoe

    AutoNation Toyota Arapahoe

    (67 reviews)

    Getting my car serviced here (oil changes and tires) is pretty quick, even when it's pretty busy…read more The staff are friendly and seem to want to help you. I bought touch-up paint from the parts department and they had no problem taking my coupon for a discount on the price. A couple years ago, I bought two used vehicles from here and both experiences were fantastic. One of the cars, a 2007 Camry, did have a transmission issue and the transmission needed to be replaced though. I wasn't too happy and the dealership wasn't willing to help out with the cost. .

    I was recently in to purchase a car. The overall experince hasn't been great. I live an hour away…read moreand have had to make three trips back to the dealiship and still have to make one more trip back. The reasons for returning really stem from the salesman who sold me the car, Mason. He didn't communicate well, or do the things he said would be done when I bought the car. It felt like a quick sale with no follow up, or care. After speaking with his manager (Misha) all issues have since been resolved or are on track to be resolved. I'm very happy with my new car, and my experience has been great with everyone else there. Kassandra Arriaga in finance, Jason at the service center, Tina in detailing, and Misha the sales manager. Although I'm happy things are being taken care of, 8+ hours in the car, 8+ hours waiting, and lots of gas waisted. I wouldn't recomend anyone to buy here.

    AutoNation Toyota Arapahoe - car_dealers - Updated May 2026

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