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Landmark Lincoln

3.9 (49 reviews)
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The crack landmark did, and refused to pay for.
Brittany E.

I had to come out of pocket because Landmark Lincoln Collision Center cracked my windshield and they refused to pay for it. Doug, the shop manager, told me that my windshield already had small chips in it before they worked on it, and the "elements" caused it to crack. My car was brought in to them because it was stolen and needed repairs. THEY WERE AWARE OF THIS! IF there were any chips in my windshield, it should have been included on the list of repairs needing to be made. It wasn't. They obviously cracked my windshield after they finished the repairs and didn't want to take responsibility. And Doug still had the nerve to recommend a guy to fix the windshield. Saying "I could get you good deal"... I should not have to pay for this at all! I also think the reason they gave me my car back dirty is because the crack was less visible, and they hoped I wouldn't notice and would drive off and then they could say it had to happen on my drive home. But they didn't count on me telling them I took videos and had proof that it was already there before I left their parking lot. (I always do this just for situations like this). That's when he came up with the "elements" bull crap.

My wife's new MKc

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1 month ago

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3 months ago

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1 year ago

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11 months ago

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3 years ago

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1 year ago

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2 years ago

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2 years ago

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3 years ago

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4 years ago

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5 years ago

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7 years ago

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9 years ago

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3 years ago

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6 years ago

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7 years ago

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4 years ago

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7 years ago

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9 years ago

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8 years ago

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Joel L.

Thanks for the awesome review!

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9 years ago

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Joel L.

Thanks Scott for the great review!

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13 years ago

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9 years ago

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6 years ago

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18 years ago

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7 years ago

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7 years ago

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8 years ago

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Joel L.

Thanks for the awesome review Gena! Enjoy your LINCOLN MKC!

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10 years ago

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Tom D.

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10 years ago

Best car buying experience ever!!! First Lincoln MKX and by far my favorite car. David and Eric are the best.

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15 years ago

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Tom D.

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14 years ago

The owner called to apologize and the man that I had originally talked to no longer works there.

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10 years ago

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10 years ago

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12 years ago

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8 years ago

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13 years ago

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12 years ago

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7 years ago

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Ask the Community - Landmark Lincoln

Review Highlights - Landmark Lincoln

I had a loud noise emanating from the right front end of my Lincoln MKX when I was in Denver last week.

Mentioned in 5 reviews

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CarMax

CarMax

(166 reviews)

Profissional sellers and service. Attentive to the client, different from Echo Park in Denver,…read morewhich are careless and super slow to move forward. I was test driving a car they were apparently selling to someone else. CarMax has reasonable deals and no dealer fee - which is a plus.

CarMax Misrepresented the Vehicle and Refused Accountability…read more UPDATE - 10/3/25: A representative from corporate reached out and after conflicting information and excuses from what I was told by the dealership they are still unwilling to take any accountability or make any offer of compensation. --- I purchased a car from CarMax after their employees explicitly told me it had no accident history. That statement was false and misleading. When I went to sell the car, I discovered that the DMV had recorded an accident on the vehicle a full year before I bought it. This misrepresentation cost me a $3,000 in lost value, verified by an auto broker who showed me recent comparable sales of nearly identical vehicles. When I raised this issue with CarMax, they refused to accept any responsibility or compensate me for any of the loss in value. CarMax heavily markets "peace of mind" and "transparency," but my experience shows those claims are hollow. If their employees can misrepresent a car's history and the company refuses to make it right, then buyers cannot trust the accuracy of anything they're told. Furthermore, do not rely on the CarMax vehicle inspection to uncover previous damage that would have been discoverable by a competent mechanic. Be certain to complete an independent pre-purchase inspection using a competent mechanic. CarMax misrepresented the vehicle I purchased, and their refusal to stand behind their word shows a lack of integrity. Buyers beware--you could be left with a car worth thousands less than you were led to believe.

AutoNation Ford Littleton

AutoNation Ford Littleton

(379 reviews)

I came in today with my eye on a specific explorer my sales person was Justin N and he was…read morefantastic I was an anxious driver and he directed me every step of the way he was so knowledgeable about the vehicles specs and was very transparent. Scott G was my finance guy and he made everything as painless and quick as possible, which I really appreciated. I will ride a scooter before I buy another vehicle from anyone but Scott and Justin!

I've been going here for about 2 years for more customer pay than warranty. I brought my 2018…read moreRaptor in for cam phaser replacement (warranty) in August of 2025. I brought the vehicle in again as it didn't drive quite as well. No check engine light. 58K on the odometer, I requested a 60K service (customer pay). There are two 60k services for this vehicle, AutoNation's version and Ford's. I requested Ford's maintenance as it was more comprehensive to me. I requested that all fluids be drained, flushed and renewed. Engine oil & filter, transmission fluid & filter, front and rear differentials, transferbox, cabin and air filters as I was traveling to NJ for the Thanksgiving holiday. The service department knew that. The oil in the transfer box was not changed, nor the air and cabin filters. Would you trust anything that they did? I didn't. After my break down and inspection by a 3rd party, I traded it in, after I paid for the repairs. Returning home to CO, I broke down going over the Mississippi from IL to MO on Sunday the 1st. Found a hotel and a Ford dealer in the St. Louis, MO area. Failure of a cross threaded bolt, filled with Locktite could not withstand the pressures put on it. This bolt is 1 of 3 that hold the High Pressure (HP) fuel pump, driven by the camshaft. By compromising the mounting bolts, this was a doomed failure waiting to happen. At this point I have two different technicians doing the same thing. Crossthreading. One with a lug nut, the other a critical mounting component of the engine. Had a qualified technician done the 60k inspection including a read out of codes, which could have led to further diagnosis PREVENTING failure that left me and my family stranded in a snowstorm. There is no such talent at this facility. I have zero confidence that they can fix your Ford here. Or as in my case, returning a lesser product to me. After giving AutoNation Littleton Ford a perfectly well maintained 2018 F150 Raptor, it came back to me damaged, broken, stranded, and leaving me with zero confidence. Do yourself a favor and avoid this service department. Mark, With no respect, YOU DO NOT CARE ABOUT YOUR CUSTOMERS. This is intolerable. Before you post, make sure that your facts are correct. I can see where this culture is created.

Groove Subaru

Groove Subaru

(468 reviews)

10 STARS FOR JOE, NICK ERTEL, STEVEN CRAWFORD AND THE AMAZING KEITH! They are by far the best sales…read moremanagers, sales team that I have ever worked with at any dealer over the past 20 years! I called them in the morning, got tot he dealer at 12pm and had my new car by 3 pm. KEITH knows financing and banks like no one I have ever seen. The amount of professionalism and knowledge that they have is unheard of today. I will not go to another dealership in the future but Groove Subaru! Thank you for making my purchase the best day ever!

I have had the absolute worst experience with service at Groove Subaru. I took my car in for a…read morerecall in December. The person who scheduled me asked if I wanted to wait for my car and I said yes, I would wait. Got a confirmation email that told me they would need my car for a week or more. They did arrange for rental car last minute. Two weeks later, I get a call that the tags expired on the rental car, please drive back so they fix the sticker. Um, no, you drive to me, which they did. It is now over a month later. They said they fixed the car for the recall notice, but while the car was in their possession a rat chewed through some cables... more delay. This weekend I received a call that I need to return the rental car because it is being cycle out of their fleet. Yet, they told me my car would be ready today... which of course I have heard nothing.... It has been a nightmare of misinformation, no information and terrible customer service.

Landmark Lincoln - car_dealers - Updated May 2026

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