Outstanding service from Ernesto and the entire service team at Denver Audi! From start to finish, they treated me with professionalism, honesty, and genuine care. They made the entire process smooth, stress-free, and efficient. Ernesto went above and beyond to make sure my Audi A4 was taken care of properly. He kept me informed throughout the service process, answered all of my questions, and made me feel valued as a customer. That level of communication and attention means a lot. The team at Denver Audi is knowledgeable, respectful, and committed to excellent customer service. My vehicle was returned running perfectly, clean, and completed in a timely manner. You can tell they take pride in their work and truly care about their customers. I highly recommend Ernesto and the Denver Audi service team to anyone looking for trustworthy, top-quality service for their Audi. Five-star experience all around! read more

Audi Denver - My Audi A-4 S-Line - Car Dealers Near Me - Littleton, Colorado

I bought a used Audi from Audi Denver and my sales person Zach was absolutely wonderful. He was responsive, knowledgeable and stayed on top of every aspect of the transaction from my first time meeting with him to finishing the deal. Finance was SLOW and took forever even though I paid cash, but I was told it was because they had 2 deals before me. Ask for Zach. He will take care of you! read more

Tanner on the sales team is absolutely fabulous. Kind, knowledgeable and patient. I was preparing to leave the brand and he found me a fabulous car that checked all my boxes +! Thank you, Tanner! Would highly recommend anyone looking to lease or buy an Audi to reach out to Tanner. read more

I purchased a new 2025 Audi A6 E-tron, been experiencing several charging and camera issues, I was sent to this dealership due to Parker not having a loaner car, I had 40 mi of charge left so making it back home to Aurora was sketchy. When I arrived I was told I had to put 250.00 down on a loaner car. I was never told this nor is it the text they sent. This being a safety issue under warranty I was told there's nothing they can do blaaaaa haaaa . This car has been a nightmare! I expected better service and quality . Audi knows these have charging issues my advice don't buy any EV vehicle from Audi I'm out 70,000 for aPOS that I can't drive read more

See all

Quick friendly service by Jeremy. No upsell of unnecessary service. Helped me out with a walk in oil change appointment while I was traveling through Denver. Car was washed after the oil change too. Lyft credit was available to go back to my hotel but I didn't use it because the service was quick. Overall, my first service visit to this dealership was a success. read more

Great dealership to buy a car from a great dealership to get maintenance on your vehicle. The staff is really knowledgeable and is helpful. It will say I know this is with all dealerships. I don't like the upsell after you pick out your car. It's just a little annoying and they were pretty pushy. But we were able to get the car we wanted and they put on a big red bow which was super cute. read more

Got my new car it's first oil change and I struck gold with this place. It was insanely easy to schedule a service appointment (got in next day which is insanely rare for me in other states I've lived). They have a coffee bar and snacks which was awesome. Got a really great chai/oat milk latte and I worked in a private room so I could hold my meetings and they.came and got me and shared video via text of the service and explained what they did. 10/10 service, communication, friendliness and amenities. I will definitely be back! read more

Audi Denver - Car Dealers Near Me - Littleton, Colorado

See all

Purchased used 2012Mercedes ML350, the car literally started having problems same day. Car has timing chain that needs to be replaced and you only hear the issue on cold star. I texted the sales rep same day and called same week multiple times and spoke to multiple managers and they said you're out of luck you should have purchased a warranty. Sales guy told me all cars are inspected before they are sold yeah right. I'm still in shock over $6000 in repairs to think I went to bigger car car retailer and to think "Audi" and that they would do this to you and not even try to help you or get this problem resolved! 0 Stars Not to mention I paid full retail and the car also has hail which also wasn't disclosed. Hopefully I can save potential buyers from ever purchasing here I am beyond stressed because of this and still in shock. Any used car dealership would take better care of their customers! read more

Audi Denver - 2012 Mercedes ml350 - Car Dealers Near Me - Littleton, Colorado

Friendly people, however incompetent service experience. My regular service took 29 hours to complete. Upon completion they had to order a simple part. I received a text stating that the part came in and to come down for installation no appointment necessary. Upon arrival they told me they ordered the wrong part. No apology, nothing, just, "do you still want it?" "No" was the easy reply and please refund my money. They did this and still no offer of resolution no apology nothing. Best of luck, Audi of Littleton, I will tell everyone to avoid your dealership. read more

A wonderful experience with leasing a new vehicle. No pressure at all, John took the time to get everything we were looking for in our new vehicle and we walked away very happy. The process was pretty fast as well. Great Job Audi of Denver. You made us long term customers! read more

Max, my sales person was extremely knowledgeable about the vehicles and their current offerings. He ended up going the extra mile to be sure I got into the perfect ride. Genuine and honest throughout the whole process. Highly recommend. read more

TERRIBLE CUSTOMER SERVICE, and pre-paid service program is a scam. I called yesterday to make sure I'd prepaid for my service appointment today, and I was told yes, it was covered under the program I bought when I bought my Audi. So I get there at 7:15 this morning to be told that the program had expired because of my mileage and there was "nothing we can do" about the fact that even though I'd paid for the service already, they were going to charge me again. BS -- my money didn't expire. I'm sure if they'd wanted my business, they would've worked something out. This even after I told them I was looking to trade the car in and get a new one. I was going to wait till the end of the year, but I'm now so angry at this company and this brand, I'm getting rid of it ASAP. No way will I ever buy another. There is far too much competition in the luxury car market to put up with this. These guys clearly don't care about their customers or building brand loyalty. At this price point, I excpect and excellent product -- the car is average at best -- and exceptional customer service, which they fail at spectacularly. I'm taking my money to a brand that appreciates it. read more

The lobby needs work, workers aren't friendly when you walk in. I had to ask for help. For being luxury cars, was not a luxury feeling. Overpriced as well. read more

Old McDonald sold me a Lemon....L E M O N Buyer beware! Bought a used Audi with 93k miles one month ago and have had it back at the dealership every week since for "oil top off." It burns a quart of oil every 45 miles! After researching online, apparently a class action lawsuit was settled earlier this year for my model as well as many others for exactly this problem. This is a very expensive lemon that McDonald says isn't their problem yet it passed their inspection and nothing was disclosed about this lawsuit. "Older cars burn oil" I am told by McDonald management. Never would have purchased a car with engine failure - sorry but this IS WRONG! I want to warn others. Used Audi's from 2011-2017 can have this very serious defect. read more

Bought my 2021 Q3 from this dealership, it had only one key and no manual. We requested a letter from Sales confirming that they owed us these items, they sent us an email with this information. Two weeks go by, I go to the dealership to meet with the Audi Technologist, sent a reminder that I would be there to pick up key & manual. Sales acted as if they had no idea what I was talking about. Got an email from the Sales Manager (Grady) saying that he had been looking for a key & their guy was off site & wouldn't get back to him. When I arrived Grady told me that he would order me a key & I would either have to drive out to Audi to get it or they would have their service guy come out to my house w/a loaner and take my car to Audi to program the key. I opted for the latter since I live in Evergreen and it takes up half of a workday to get all of this done. One week later I get a call from Grady telling me the key is in, but it's too far for THEM to drive out to me and it would take three hours for them to do this (after telling me they would do this service). I informed them that now I have to drive out and back, it would eat up another half of a workday for me. And - my partner drives a Porsche, the Porsche dealership is on Broadway next to Audi & their service department always drives out to Evergreen to work with his car. No apologies, just an offer to find me a space where I could work while they program my key. Love the car, extremely disappointed with the service. I have to inconvenience my workday so this dealership is not inconvenienced. This is not the service one would expect from a luxury car dealership. read more

Audi Denver owes me a refund in excess of $4,000 for their pure protection plan which I terminated. I called the office three times last week, talked to sales and was put through to the voice mailbox of the finance manager who never responded. Today the sales dept said the finance manager who is in the office would call me right away, again no call back. In the absence of any communication on the matter I can only assume that Audi Denver is deliberately stone walling to avoid mailing me the check. As a loyal Audi owner of over 13 years this is incredibly disappointing. I am pursuing legal action to reclaim the funds and therefore recommend against doing business with this dealership. read more

Overall - Nice people, but this dealership is a bit lacking in the service attitude and attention to detail I would expect from Audi. It's disappointing that the cons definitely outweigh the pros on this one. Pros: -Easy to schedule an appointment online -Multiple confirmation emails/reminders about the upcoming appointment -They offer a $40 Lyft credit to get you to/from the dealership for picking up your car. Cons -Poor communication and organizational skills: I cane here for a regular service for my Audi A3. It seems as though they could improve on their communication skills and organizational skills. I was quotes my service would be done by 3PM, but I left at 6PM. They wanted to do some additional services to my car, and thus due to untimely communication, the service time was delayed. -Complimentary car wash was not given: When I booked the appointment, it said that there was a complimentary external car wash. However, when I received my car, it was not washed. Due to the 3 hour delayed pick-up time of my car, I didn't even mention it to the service team because I just wanted to go home. I was pretty disappointed that I waited a long time to not even get a simple exterior wash. I recommend making sure to double check and ask for it with your agent when you drop the car off. -Tire pressure reset was not done: I think the service team put some additional air in my tires as part of the check-up, but they forgot to reset the tire pressure in my vehicle so I was getting a warning light after I drove the car about 2-5 miles away from the dealership. I subsequently called them but they were already gone for the day so I had to buy a tire pressure gauge on Amazon to make sure the tire pressures were correct before resetting it in the system myself. read more

Love Audi Denver. They sold me my old A3 in 2015 and my Q3 in 2021. The sales people are knowledgeable and helpful, willing to listen and negotiate. Fair trade in assessments. The service department is top notch, I typically wait for my car in the lobby (equipped with a cafe & internet, plus a whole fridge of complimentary beverages). Everyone is attentive and ready to provide only the best service. If taking you car in, schedule with Mike. He's friendly and kind - and will get your car through in a window that won't keep you there all day but makes sure to cover a thorough overview of your car, ive never had any questions or issues! read more

Just bought a car from Audi Denver and had a wonderful experience. Miles Malsam was our sales rep and he made whole process easy, low stress, and efficiently. He worked with our schedule and was always available, even on his days off. Can't say enough good things about our experience with Audi Denver, and especially Miles. read more

I had the worse experience. I didn't get the sufficient help they just gave up on my they ran my credit in a bunch of banks ruined it and ruined the history with the bank now I have to wait 6 months to a year to be able to get a car at at all. They gave me the car without even being 100% approved. Everything was confusing and had no answers. The bank called me for a welcoming everything was processed signed everything than I had to end up dropping off the car I fell in love with. Than just to add more itop they are charging $1400 for usage of the car after I was given the keys not even approved yet!! I was just sad and angry they gave up on me, and got my hopes up! I've I can give a lower than on star I would. read more

I called and made an appointment for the car alarm going off. Made an appointment for 7am and asked to make sure I would get the car back the same day showed up at 7am and sat down withe a service rep, gave them all the information, the keys etc. and asked again to make sure I would have the car back the same day. Was then told they would not even be looking at it for 2-3 days. This was on a Friday and I asked the rep if this makes any sense to him and he said no but do to a new computer system they were backed up. He said to just reschedule but it would still have to sit there for 2-3 days to be looked at. Needless to say I got my keys back and left. I called Kieth, the service manager but never received a call back. I will be going to a different dealership group. read more

We were serviced by Michael and he did a fantastic job maintaining a constant line of communication! Much appreciated!

We work with Errol Wade and loved our experience. Will definitely consider Audi Denver and working with Errol again for future car purchases. There was no hassle or games. Straight forward, honest and we're taken care of by Errol and all the staff interacted with. Love our SQ5 and highly recommend Errol Wade and Audi Denver read more

Audi Denver - SQ5 - all prepped and ready for pickup - Car Dealers Near Me - Littleton, Colorado

**For the record, I reached out to Audi Denver MULTIPLE times via phone, FaceBook, Text, E-mail and its been 19 days as of this review and still not even a "Sorry", as of 01/10/2020. I posted the below on FaceBook and tagged not only Audi Denver, but McDonald Auto Group who owns them and Audi Corporate as well and advised I would give them some time to make this right before I blast this on every site I can find. I feel 19 days and no reply is ample time...*** Got to Love Audi (Audi Denver owned by McDonald Automotive), took my 2015 Q5 in for an oil change and I'm told I have to get new brake pads and rotors on all 4 corners (they wanted $1500 for brakes too.) and they wanted almost $1200 for a F'in thermostat plus a bunch of hourly rates for hooking a machine up to flush the coolant lines. So in the end they wanted $3,764.39 for brakes and a thermostat... I feel bad for the poor fools who pay these prices and fall for this shit. Got home and my brakes (all 4 corners) still have 25-30% life in them and the rotors are fine so I assume the $1200 thermostat was a load of crap too. read more

Audi Denver - Car Dealers Near Me - Littleton, Colorado

See all

This dealer really makes buying a car easy and quick. We were looking for a very specific used vehicle, and they had one of 3 within 250 miles. I contacted all 3 dealers and Bill Coleman got back to me within minutes of me reaching out. He made getting the initial information we needed quick and easy. We decided to go in the next day to purchase which happened to be his day off. He quickly got us set up with Osama who was equally wonderful. When we were running late, he called to verify if we still planned to arrive soon, because he wanted to ensure he was ready and had time to help us. Upon arrival, we got to witness an angry customer (we all know this guy, the angry old man) and got to see how patient and kind other people were at the dealership when trying to explain to the man why they needed time to install something that he was 2 years late in getting. Despite the old man verbally attacking the employees, both the men stayed calm and tried to remain helpful to him despite his attacks. One of these men grabbed Osama and he was already set for us. He had the car pulled up, freshly washed, and full of gas. We immediately went on a test drive with Osama. During the test drive he was very good at making sure that what we needed and wanted in the car were present. Upon arrival, he ensured that we wanted to proceed with the sale. The process of signing docs and negotiating was very simple and quick. Within moments of finishing agreeing to numbers and signing said docs, Coty Anderson, the finance manager came out to meet us. He was very friendly and upfront with us about time expectations and ensuring our information was correct and ready for the legal documents. Coty made selecting the coverage and banking terms that worked best for us very easy and pleasurable. He wasn't too pushy like some Finance people in the past have been. He was able to clearly explain all the coverages, helped us narrow down what we needed and wanted, and even helped us with getting them into our monthly budget. My husband is a mechanic and having the electronic coverage was paramount to us. Get the coverage people.... from a mechanics wife!!! Signing the docs once we picked the coverages was easy as pie on his tablet and we got copies of all of them in emails almost immediately. Osama met us after the paperwork and offered to go through any features we wanted to learn about... this is unprecedented on a used vehicle and I have bought plenty to know that. We both left the dealership being thoroughly impressed with the ease of doing business and the service we received. My only complaint would be that we did not get copies of our bill of sale or title docs, nor did we get copies of the risk based pricing notice due to a consumer when credit was pulled. It appears this was an oversight and easily rectified the next day with a simple email to Coty. I would 100% do business with this dealership again! read more

My husband and I have an S5 convertable. We had an appointment today with Sam Splichal to help us set up our Audi App to sync our phones to the car. Not to bluetooth for using the phone, but the Audi App that does so much more. He was patient and walked us through the process and everything works for both of us. Sam is another example of the top level of customer service everyone at McDonald Audi has given us since we bought our S5. Thanks Sam! Dawn Fleming read more

Not at all impressed with this dealership. Showed up late afternoon and it was not crowded. 1 salesperson was with a customer but several others were just sitting around doing nothing. My wife and I had come in wanting to possibly purchase a Q4 but we couldn't get the time of day from anyone on staff. We waited there literally staring at salespeople for over 15 minutes who would shoot the breeze with each other and then walk away. Finally after 20 minutes of never even having someone acknowledge our existence we left. It's a shame, I really like Audi as a product but we will not be returning to this dealership. read more

They Don't Like Dogs Be aware that if you show up for Service with your dog (even if a registered Service Dog) you will not get a loaner car. They won't tell you that until you show up and are very rude about it. read more

My husband and I have owned 4 Audis and the customer service has always been 5 stars until the last couple of years. I have been trying for 2 years to have the issue with my Audi Connect fixed the car has never been able to get connected. I have talked with sales people, service people, and new car managers. They all promise to help but then never follow up or even call back when they say they will. So 2 years later still trying to get this feature to work. I also had issues with the clear bra on the car and left several messages and did not get a call back. When I dropped in they told me I needed to talk with Finance and they were finally able to get it scheduled but when I need to reschedule I called Finance to cancel and reschedule no phone call back. I did get an email about my appointment for the day I scheduled for and when I emailed back and said I left a message to cancel and reschedule she apologized about not getting the message but she did call right and we were able to reschedule. Brianna in customers service responded quickly. I left a message for Keith about the issue with Audi connect. and have not received a call back. I also left a message for Erin and have not heard back. read more

Do not buy from this dealership. Period. I have never dealt with a less professional group of car salesmen in my life. Not only were they difficult to work with and slow, but they do not listen when you speak. I was very clear with the financer that my schedule was busy until EOY and what days I would be in and out of town. I told them which days I would be where as I travel for work, and scheduled a notary. The financer sent the notary to the wrong location and I was 400 miles away as I had told him. Their only focus was on selling me extremely overpriced add ons as opposed to actually getting me my vehicle. After calling back to reschedule the notary, the financer was very irritated me and I was asked to wait until I am back in town to sign the papers. I told him this was ridiculous and that I had specified this beforehand. I was transfer to the general manager, who showed nothing but a lack of interest and told me that "he had his team on it". His team "has been on it" and it seems that all they can do waste time and money on an "already sold car" sitting on their lot. I am wasting a non insignificant amount on a rental car because of this dealership's lack professionalism and incompetent team. As of writing this, it has been over a week since I wired them half of the down payment on this vehicle. I purchased this exact same vehicle less than 3 months ago from a dealership in Dallas seemlessly with no issues. This is the least professional car dealership around, avoid at all costs. read more

Purchased two cars from this dealership and they are the most uninterested, unorganized people I've ever dealt with at a luxury car dealership. I bought my car outright with cash and the finance manager was too busy looking pretty to realize he had a job to do. This wasn't my first Audi but it was my last. It was a two year old q5 that had a ton of electrical problems that the techs couldn't figure out or get right so a month after I purchased it I traded it for a new bmw. Just very unhelpful people with snooty attitudes that they shouldn't have because their vehicles don't add up anymore. read more

Waited ten days after scheduling to get my Audi serviced which was over twice the price of what I paid in Austin TX. Customer service is unresponsive. Paid $800 for a 55,000 mile checkup and never received a diagnosis/prices on the other things they wanted to fix. I can tell you - the AC coolant repair was priced at $1400 along with other issues lol Find another shop. This place is a rip off. read more

Haven't been to this dealer in a while - living in another state. Had a 95K service done and was really disappointed at the customer service. This was my first experience with the lack of communication between me and service agent. I will try the service dept. in Parker next time. read more

Updated review on service department: Absolutely zero stars. Price gauging galore. I called in for an estimate to fix the glass part of my right side mirror, a very basic fix, I just wanted to make sure it was done properly. I was quoted $350 for the part (again, a 5 inch by 5 inch piece of glass) and two hours in labor. Total repair costing $500+. Blindsided by the price, I decided to check out AutoZone. AutoZone was selling the exact part I needed for $25. Upon arrival of the part, instillation included: -pressing firmly with my hand on the mirror until it clicked in Thats it. Very sad that Audi service feels the need to price gauge Audi owners. I will never be taking my vehicle in for service at this location. read more

I am a long time Audi driver. I live in the roaring fork valley and refuse to go back to Glenwood Audi. The service there is terrible. Someone recommended Audi Denver. So I went there and traded in my Q7 which had several issues and purchased a new Q5 Sportback. I have now driven from aspen to Audi Denver (8hours round trip) for a service appointment only to have them mess it up and for me to drive home. I do not recommend Audi (so many issues with these cars) or this DEALERSHIP. So unprofessional and so not worth the time or money. The only professional I encountered was the finance guy. The sales guy was over the top and the service people....well.....not at all qualified. read more

Excellent service center customer service. My guy is longer there but I sure did have a great car buying experience with him. Loaner cars are available when you get an oil change so high five for that! There used to be a car pickup service when getting service work done WHICH is one reason I purchased my car from there, but they discontinued that so that is a big thumbs down. Will make sure my next car dealership has that awesome feature. read more

Audi Denver - Car Dealers Near Me - Littleton, Colorado

I called Gary the GSM and he had no idea what I was talking about! Oh and he wanted to know how he can help me.... Not what I expected because I told him the story about my warranty and the current issue I am dealing with that they caused. The dealership put new Pirelli CINTURATO P7 all season tires on my 2014 RS7 that don't meet the speed specs for my vehicle. The dealership in Columbus Audi Columbus can't replace the tire because Audi Denver bought inferior tires for my vehicle so I have to buy the tire and get reimbursed by the warranty company. Audi Columbus service told me they have never seen all season tires on a RS7 (because the speed rating is too low). Thanks Audi Denver for screwing me again! These guys are the worst and lowest form of human life; steer clear of this fake Audi dealership! read more

I was calling different dealerships to get quotes / appointment openings for my vehicle. Audi Denver had the right price, and I was told I didn't need an appointment. So I made the hour drive, but there was some miscommunication as I ended up being told you do usually need an appointment. (I wish I remembered who I spoke to on the phone - note for next time.) Anyway, Jared Chipkin was my advisor and he was understanding and was able to squeeze me in. Very nice, professional and didn't waste any time. I really appreciated him being able to take care of me. Everyone I encountered was just as friendly, polite and professional. Their showroom is large, ample parking and everything was nice and clean. The waiting area is nice, spaced out and there's even a coffee bar. Great experience! read more

I tried talking to someone about my recent issue with the service department, and it went terribly. Long story short, I had a major issue with the service department, and I expressed my concerns about it. I ended up not going to them to get my car serviced as I was displeased with everything from the advisors, so I took it to VW, and they took care of me. All I needed was a new wheel to be ordered. Audi tried to claim I needed more work done, and that frustrated me, so I was talking to the service manager, Josh. I mentioned that Audi was difficult and that I took it to VW instead. This man literally just started shit talking the VW techs. He said "well they don't know our cars," and just kept going on how they had no idea what they were talking about. (I should mention my car was taken to a shop that SPECIALIZES IN AUDI. They said I didn't have the issues that Audi Denver was trying to claim I had.) So I've realized that Audi Denver doesn't care about you. Don't buy from here. And who shit talks their co workers? It's the same company. Makes you look ridiculous, Josh. I felt way more comfortable talking to VW techs than Audi. They were honest, and not once did they say anything about Audi techs. On another note, I can say in my experience, it was just the service department I have issues with. When I was sold the car, I was in love with it. The guy who sold it to me, his name was Kobe G, he made the experience of buying it better than anywhere else. He was honest and easy to talk to. He explained things I didn't understand and essentially made me fall in love with the car a second time. He genuinely tried to help me with anything I needed with the car. If the rest of Audi was that helpful or even just honest, I'd have a different review for them. This company sucks, and is ruining what should be an amazing experience for their customers. These cars they sell are absolutely amazing, yet the ones taking care of them, suck. Definitely go buy yourself an Audi if you want one, but don't buy it from Audi Denver. There are lots of better places that I, for one, can not wait to go buy another vehicle from. read more

I own an A6 that I bought from Audi Denver, and I would never recommend buying from here if you want to be taken care of. I asked their advisor, Elijah, how much snow tires would cost for my A6. He quoted me $2150 for just the tires. (Cheapest, he said). He also claims that winter tires "aren't necessary" in COLORADO. Anyways, I declined the stupid winters because no.. they don't cost that much. Well got into an accident a few days later due to .. hm.. winter weather? Well, I took it to Audi, they inspected it. They claimed my wheel barring was broken. My wheel was very clearly in need of replacement, stated nothing else needed to be replaced. They sent me a sheet on what it would cost, 6k. LMAO. I told the advisor, Konner, that 6k for 1 wheel and a wheel barring doesn't make sense. He said he'd look into and came back with 4k. I didn't let Audi work on my car and took it next door to VW. VW was FANTASTIC. The techs and advisors took real care of me. Turned out my wheel barring wasn't broken, my wheel needed to replaced and I needed an alignment and that was it. Total cost? 900$. Audi sent me a survey for their shit job and I explained how unhappy I was with my experience. I heard from someone at Audi that they blamed VW. Well, I went back to Audi to talk to another person, the parts guy, about winter tires, and lo and behold winter tires on my car don't cost more than 1100$ for the best brand. I also really want to add that I've been asking to get a second key made for my car and Audi explained they want me to pay 700$ for the key. 700$ after spending $30K on the car. But it's okay because that's after an "employee discount." Audi is a great car, and I'd advocate for their cars any day. I love my car and I take care of her better than I take care of myself, but Audi Denver really just ruins the experience of it all. read more