I have been bringing my dog here for grooming for the past few years and have always had a great…read moreexperience. My dog isn't scared or anxious after leaving or when I bring him. The groomers always come out to meet me and ask what I'm looking for. I've tried out other places in the area and this is the best place.

My puppy stayed for two weeks at Paw Sweet Paw, and I have to say the marketing does a better job…read morethan how the business actually operates. Prior to the stay, I was told first-timers get 1 week of free boarding. Knowing that we'd be out of the country for 2 weeks, this was perfect, on top of thinking the workers were nice. I also made sure they would be sending photo updates EVERY DAY via email and that there are cameras in the play area for us to check on him. As the front desk lady could tell, I made sure to make their lives easier, so I printed out 2 A4 sheets of things to know about my pup, being as detailed as possible so they wouldn't be confused about what to do since he's still a puppy. Two weeks later, we had to ask our friend to pick him up because they said no one could help release the pup on Easter Day. When they went to pick him up, both the bowl and the bed were missing, and they couldn't find them on the spot. They had to be delivered the day after, and ONLY because I made that phone call to confirm if they could find my puppy's bowl and his ginormous bed. During those two weeks, we clearly informed them that we would be out of the country and that SMS wouldn't work, yet they didn't remember until I emailed them, twice. Over the 15 days, I could barely see my pup on the camera, and I only received THREE email updates and one 10-second video of my puppy, which didn't even show anything meaningful. It felt like it was recorded just for the sake of sending something. One of the updates was also sent only after I emailed them the second time. Being told we'd be getting one week of free pet boarding for first-timers was WHY we chose to stay here. The staff also told us we could call for a refund if we were mischarged. Two weeks later, when we called, the lady told me they were going through reorganization, so workers were moving around, maybe that's why things were missing, and that the free first week only applied to daycare. I would have to speak to the manager about my concern. The manager obviously had the answer in mind and avoided my phone calls a couple of times, on top of my calls getting hung up more than 2-3 times during transfer. When she finally picked up, without hesitation to my question, she said she couldn't refund me for the first free week, but she could offer me a discount, or a free daycare day or some other discounts. Lol. What's the difference between giving me back a 1-week refund as your team promised versus a discount? Why not solve the problem instead of dancing around it? Why am I getting "punished" when your workers told me the wrong thing? Sure, you might lose a couple hundred bucks, but what's more valuable is that you're losing is a customer who will no longer trust your business, and the word-of-mouth effect that could've helped bring in more customers. As a business owner, you should understand better why pet owners trust you with their dogs and what they expect, especially in Orange County. Unfortunately, our first experience was horrendous and extremely disappointing. The level of disorganization and hassle is beyond disappointing. If you're looking for a pet boarding hotel, I strongly suggest finding somewhere else. Like the lady said, they're going through reorganization, so they might be too busy taking care of customers right now anyway.

We've been bringing our 70 lb goldendoodle here for his last several grooming sessions…read more They are close in proximity to my house and I appreciate their quick communication and flexibility with scheduling. Their prices are reasonable (at least comparable to other places in Irvine), and most importantly, our dog always comes back home looking stellar!

I've been coming to this groomer for almost 5 years. They love your fur babies and treat them well…read more I tried taking my dog to another groomer and it's disappointing. My dog has a lot of anxiety and the groomers here always take him in their arms to ease his fears.

Kawaii Pet Salon is the best! They are so sweet and kind hearted. We have been taking our…read moregolden-doodle for about a year now and they never disappoint. Every staff member is so nice and caring. And they are reasonable priced compared to other groomers in the area. We are very happy with their services! Thank you!!!

We've been taking our pets here (cat and dog) for maybe a year now and so far they've been pretty…read moresolid. They've been pretty accommodating especially when it comes to moving appointments up (or back) and one time when I was off by 30 minutes, they called (were very nice) to make sure I was still showing up. And still took us. Our dog is a Hungarian Puli so his coat tends to cord on its own if we don't brush it often (which unfortunately we don't). Kawaii has been great about taking out any mats and camouflaging it as best as they can. We usually have a great laugh when we pick him up as he looks like he's heading to a job interview instead of his shaggy self. They've also been working on our Siberian cat who we didn't get groomed until we got our dog and he was gumming her up with his drool all the time. They've been great about preserving her coat and sending her back to us fluffy and clean. They definitely deliver a consistent product and have been very easy to work with.

Great experience. I love how quick to respond and very professional. Will be going againread more

Took my dog in to get cleaned after a dirty but fun time at the beach. the inside is fairly clean…read moreand it actually doesn't smell like moist wet dog which i think is really common. I paid 45 for a bath for my dog with trimming and ear cleaning. I will say the guy who handles the front desk is kinda difficult to communicate with and i had a lot of struggles booking over the phone. My only thing is that I am not sure if they were understaffed or overbooked but the bath for her took almost 2 hours so I was waiting in the area for a pretty long time. Her coat and skin have actually been really good since bringing her, so I'll probably be back but hopefully the wait won't be as long

Lindsay did an AMAZING job with my fur baby! This was my first mobile grooming experience and kind…read moreof grooming in general...so I was a little nervous/hesitant on how my dog would do. Lindsay showed up on time and immediately made me feel comfortable along with Finn! I would recommend this company to anybody as they did a fantastic job and my dog is happier than ever. Can't wait for his next grooming experience!

Fast, efficient dog grooming. I liked how they pick up your dog, walk them to get a haircut in the…read morevan, and walk her back to the house! It was 45 minutes vs. the normal time it takes to get to the groomers and wait around for 2 ++ hours or so. My other dog also got his nails trimmed within the 45 min.

Dave came to train our pup, Hanky who had serious issues with anxiety, aggression, and resource…read moreguarding. Dave was compassionate, informative, and incredibly helpful. He took time to get to know our family and tailor Hank's training to his personality and needs. He is incredibly knowledgeable and we have seen a huge improvement in our dog's behavior. Hanky is happier and now we know how to support him in order to avoid aggression. We also started taking both of our dogs to EveryDog Daycamp and it has been amazing to have a safe place where our dogs can play with other pups without me worrying something might happen to them. I can't recommend Dave and EveryDog enough!

I was visiting from Southern California and stopped in the store just to use the bathroom. Such a…read morecute store! The worker was so warm and friendly. So many unique items. They had a good selection of MLB neckerchiefs that easily attached thru his collar that I ended up buying a Dodger one for my dog.

We called for a last minute bathing appointment yesterday, and they were kind enough to squeeze my…read more4-month old pup, Maui, in. It was our first time in, and they were friendly on the phone and friendly when we came in. The environment was welcoming and felt like a grooming party in there with all the pups! Drea (coincidentally also my name--meant to be!) bathed Maui, and by the end, they were pals. Maui was following her around until we came to pick him up, which made me feel great about dropping him off for the first time. Maui was happy, clean, and very floofy! Definitely will be coming back here!

Great service and nice staff. Grooming a Shiba Inu is not an easy job, but they nailed it…read morebeautifully. We have been bringing our dog here for almost 6 years.

Shortly after i adopted my dog Sammy from the shelter, we were looking for dog groomers in the…read morearea. What a blessing to have stumbled upon The Spaw! We were so warming greeted by Carrie and you could tell how much her and the staff love the animals and their jobs. We always felt he was in good hands. Sammy has now passed but we will always be grateful for the wonderful and kind service we received for almost 10 years.

I always take my cats there when traveling! I like that it's not too many cat rooms like other…read moreplaces and they get attention.

This is well overdue but I can't say enough about Jan's kindness and how well she treated our baby…read moreNike who passed away in April. Nike looked forward to get groomed at Jan's gentle paws and loves her dog bogey. It was the highlight of his day. He was groomed there for over 8 years and loved it from day 1. Jan is flexible and gentle. Highly recommend.

Shes the very best!!! Our dog loves to be bathed and groomed by her and the only hard part is…read moregetting our dog to leave when his grooming session is over because he is having such a great time! :)

It has been 9 years now that I have brought my pups to see Wendy and time after time, the…read moreexperience never disappoints! From being scared puppies to now rushing into the salon, all the staff members and Wendy make my pups feel welcome and in a safe space. I appreciate all the staff being so accommodating to my preferences and pups' needs. I can't see myself visiting any other pet grooming shop!

store is small and doesn't have a whole lot, but the man working the desk was very friendly. he…read morenoticed that the deal was broken on the treat my dog picked and immediately grabbed a new one and tossed the bad one. he made a few recommendations and was very sweet with my dog