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Grimes Heating & Air conditioning

5.0 (2 reviews)
Open • 8:00 am - 5:00 pm

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Johnston Cooling and Heating

Johnston Cooling and Heating

(7 reviews)

We chose them because we were looking for an honest HVAC company who wouldn't push to replace our…read morewhole unit. They have amazing reviews on google for focusing on repair rather than replace. We couldn't be happier. The technician offered to come out late on Friday evening if we had really needed it. We chose Saturday morning. He was out here and had it fixed and working within an hour. Please consider using Johnston Cooling and Heating LLC if you need someone to help you with your HVAC.

I DON'T recommend these cons in any way!…read more On 4/22/24, a tech came out, did a quick service call, and $914.75 later I supposedly had freon filled up. My unit is only two years old. I was promised by the owner that the part that caused the leak was under warranty and he would take care of it quickly. I have been calling REPEATEDLY since then and have yet to get an answer. Kira, the co-owner, kept saying the same old lines. "I'll call and check and call you right back." Never did. "I'm working on it." No, she wasn't. "I'm waiting to get a claim number." Where is it? "I'm so sorry. Let me check and I'll call you back in five minutes." Still waiting. I've left message after message, text after text, and now I'm being completely ignored. Since it's a warranty part, clearly they're not interested in helping, even though they assured me they would. I left a message asking for this "supposed" claim number so I could pursue it myself. As usual, no reply. I've called the office, called the owner's cell phone and left message after message, and sent numerous texts. Everything has been ignored. Their customer service isn't just poor; it's nonexistent! After asking around and talking to a few previous customers, I see I'm not the first this has happened to. They lost a major restaurant contract due to shady business and even did it to their own church! On 8/5/24 owner Jason Johnston finally contacted me and said they were "still waiting on the part." He said it wouldn't be in until September. I asked him when was it ordered. He stammered and said, "Six weeks ago." That would have been June 24th. That's TWO MONTHS after they promised they were calling. I contacted the company directly that was supposed to be handling this warranty. The man I spoke to said they had NO open orders for Johnston Cooling & Heating and NO information on me or my air conditioning part. They never even called! These people will lie to you over and over and never do what they say they'll do. I've reported them to the Better Business Bureau.

Davis Heating and Cooling

Davis Heating and Cooling

(21 reviews)

We"ve been long time customers (over 37 years) and have stuck with Davis because they have provided…read morequality service and been highly professional, until recently. Lately though we have been increasingly disappointed. In an apparent search for effeciency, customer service is slipping. Case in point, their new automated service notification system that supposedly provides you information on when to expect a technician to arrive. We have a service contract and a tech was supposed to come out to inspect the system to make sure all was working well. First, sometime today is not helpful. We have busy lives and other companies at least give you a reasonable window. Second, when we were finally provided an arrival time (between 12:30 and 1:30) and confirmed it, we waited for over 2 hours after that and never got an update or saw a technician. Texts to the automated system generated a form response that the tech was delayed...obvious and not helpful...maybe provide a revised ETA? Third, we finally called the office and canceled the appointment (it was about 4) and said we'd call back to reschedule. No apologies for the inconvenience...nothing. I am hesitant to reschedule and risk a replay of a wasted day due to questionable customer service. Last winter we had techs come out under the service contract to do the annual check up of the heating system. When we asked the technicians to show us the proper way to drain the boiler, they didn't know. Go back to a people run and focused approach. That was why we stuck with Davis so long in the first place.

The outdoor unit on my heat pump stopped running in the ice storm. When Davis technician came out…read morehe said two motherboards and a starter were bad. He also said one of the compressors sounded like it might be going. We decided I needed a new system. The quote he gave me for a 4 ton heat pump was over $21,000!!! I called a second company and told them of the issues. The second technician wanted to diagnose my current system before quoting a price on a new one. He got the system running with NO NEW PARTS. The cost of the visit was $109.00. I would never recommend Davis to anyone.

Grimes Heating & Air conditioning - hvac - Updated October 2026

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