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Grimes Heating & Air conditioning

5.0 (2 reviews)
Open • 8:00 am - 5:00 pm

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Johnston Cooling and Heating

Johnston Cooling and Heating

(7 reviews)

We chose them because we were looking for an honest HVAC company who wouldn't push to replace our…read morewhole unit. They have amazing reviews on google for focusing on repair rather than replace. We couldn't be happier. The technician offered to come out late on Friday evening if we had really needed it. We chose Saturday morning. He was out here and had it fixed and working within an hour. Please consider using Johnston Cooling and Heating LLC if you need someone to help you with your HVAC.

I DON'T recommend these cons in any way!…read more On 4/22/24, a tech came out, did a quick service call, and $914.75 later I supposedly had freon filled up. My unit is only two years old. I was promised by the owner that the part that caused the leak was under warranty and he would take care of it quickly. I have been calling REPEATEDLY since then and have yet to get an answer. Kira, the co-owner, kept saying the same old lines. "I'll call and check and call you right back." Never did. "I'm working on it." No, she wasn't. "I'm waiting to get a claim number." Where is it? "I'm so sorry. Let me check and I'll call you back in five minutes." Still waiting. I've left message after message, text after text, and now I'm being completely ignored. Since it's a warranty part, clearly they're not interested in helping, even though they assured me they would. I left a message asking for this "supposed" claim number so I could pursue it myself. As usual, no reply. I've called the office, called the owner's cell phone and left message after message, and sent numerous texts. Everything has been ignored. Their customer service isn't just poor; it's nonexistent! After asking around and talking to a few previous customers, I see I'm not the first this has happened to. They lost a major restaurant contract due to shady business and even did it to their own church! On 8/5/24 owner Jason Johnston finally contacted me and said they were "still waiting on the part." He said it wouldn't be in until September. I asked him when was it ordered. He stammered and said, "Six weeks ago." That would have been June 24th. That's TWO MONTHS after they promised they were calling. I contacted the company directly that was supposed to be handling this warranty. The man I spoke to said they had NO open orders for Johnston Cooling & Heating and NO information on me or my air conditioning part. They never even called! These people will lie to you over and over and never do what they say they'll do. I've reported them to the Better Business Bureau.

Grimes Heating & Air conditioning - hvac - Updated October 2026

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