Couldn't recommend them more. Don't even think about going to the bigger companies - these guys are…read moresalt of the earth people who will be completely honest with you to try to repair instead of replace. They fixed our unit within hours of us calling for what another company said would have to be an entirely new unit. They charge a fraction of what you'll pay elsewhere.

Asked to come repair "frame" holding furnace/AC filter. I said no rush. He stopped by the next…read moreday to check it out. Found that there was an existing filter holder and old nasty filter in gas furnace. Showed me how to replace , told me the best quality filter to get , contacted his supplier and reserved the correct filter in my name. Told us how to take care of this lifetime filter. We are newcomers to Roanoke and we had been referred by our realtor. He did not charge us for the visit. We had a nice chat and he gave us the name of his favorite Mexican restaurant which we tried same day and it was really good. Family owned company and he arrived with son, the 3rd generation. This company is the way a service business should be. Building a relationship with personal attention, fairness and not just charging those needing service as much as possible. We have found our heating and air service company forever.

Such an amazing guy. He knew what the problem was by just me explaining it over the phone and came…read moreby and fixed it in 5 minutes. Will definitely be calling him for all plumbing work.

Jason provided excellent service and was quick to respond when we needed a follow-up. We will use…read morehim again. I recommend him for your plumbing needs!

Mr. DeAtley was professional, courteous, and made corrections as needed until what I wanted for my…read morefamily's shower was what we wanted. I would recommend him for anything from a clogged out drain pipe to shower installations/modifications. Real easy to communicate with during the project I hired him to do. Gave us an estimate on the spot.

While this plumber is personable and friendly, our overall experience was frustrating and…read moredisappointing -- and ultimately had serious consequences for our family's recovery after Hurricane Helene. We first worked with him to install whole-house water filters and replacement of a bladder tank. Before that job even began, I had to follow up twice just to get pricing. During the repair, he informed us he didn't have the funds to purchase the necessary parts and asked us to front the money for parts. We were happy to oblige and sent the payment immediately. He assured us that he only purchases from professional plumbing suppliers that offer warranties -- but he later bought the equipment from Home Depot, which does not offer any such warranty. He also left the packaging and trash behind on our property and never returned to dispose of it. Upon installation of the filters, we began to experience issues within 4 days, he was kind enough to come out but ultimately the water filters do not work whatsoever. Following the repair, we asked him to provide a written estimate for FEMA, as required for our disaster relief claim. Again, I had to follow up multiple times just to receive the estimate. Once submitted in March, FEMA made several attempts in June and July to contact him for verification -- all of which went unanswered. We spoke with him in person at a community event during that time, and he smiled and told us he'd be happy to help "when FEMA calls" -- unaware they already had. Despite further follow-ups from me via text, he still never returned their calls despite promising to. Because of this, FEMA placed our appeal on hold and is now requiring us to obtain new estimates -- restarting the 60-day timeline. As of this week (nearly 6 weeks after FEMA initially contacted him) , I messaged him to update him that FEMA was requiring us to start over since he hasn't follow up. He wrote back and said he had just called them and they would call him back. I called FEMA to verify the next step and was told that he called but didn't have the estimates in front of him to verify and that it would be up to him to call back. I immediately followed up with him via text. It has been over 72 hours and we haven't heard back. We had previously recommended him to friends because of his friendly demeanor, but we can no longer do so. While we always want to support small, local businesses, this experience revealed a consistent pattern of poor communication, unfulfilled promises, and a lack of professional accountability -- and it has had real, ongoing consequences for our family.

Called first thing this morning and someone was here this afternoon . Great customer service and…read moreexcellent prices. They will get all my business from now on. Thankyou for all you did today.

Our AC fan motor died during an extremely hot spell. Yeatts showed up quickly replaced the motor…read moreand discovered an issue with a valve another vendor had replaced several years ago. Excellent work and I do recommend this business.

Fast, professional and dependable plumbing service. Definitely recommend Todd of Lakeside. He…read morereplaced a worn-out expansion tank above the water heater; he replaced a toilet and a faulty water valve, plus he installed a kitchen faucet and replaced the old, leaking valves under the kitchen sink. All good.

Excellent service. Friendly, professional and great customer experience. Same day service -…read moreproblem solved. Great communicators and brings a lot of know how to the toughest problems. Highly recommend! Todd - the Man!

I gave them a on a Monday saying I had no ac, by the following Monday I had a complete new system…read moreand the house was cooling the following Monday , it was over 100 outside and 70 inside my home , awesome to deal with and it was a very pleasant transaction considering I had no ac and was in a panic !! And I feel like the cost was less much then I expected !

Mr. Hypes is always professional and honest about any repairs needed. He was able to repair our…read moreheat pump and the price was more than fair.

Absolutely Horrible. Don't believe me? Check out their Google Reviews, and see for yourself…read more If you have a home warranty, and an item covered by your home warranty breaks or needs to be replaced due to "Normal Wear and Tear", do not let these people convince you that you have to pay for various items and parts associated with replacing the item. That's a lie, it's fraudulent, and your home warranty covers the entire cost. It's just a sneaky attempt by them to pocket some money by people who don't know any better. Again, if you don't believe me, simply check out their Google Reviews.

This was my first time using this repair service (through a home warranty claim), and I was very…read morepleased that they had an initial inspection scheduled within a few days of making the claim. Before leaving, the technician was great about explaining what was OK and what would need replaced, which I appreciated. Due to it being a home warranty claim, there was a delay in the repair time-frame as they needed to write a report to the warranty company before they could start work. However, by the next week I had a scheduled appointment which was sooner than I expected with having to go through home warranty red-tape. The technician that came out was very polite, and did a very professional job removing the old equipment and installing the new. He also left the area clean after he was done. Another big plus was the courteousness of the office administrator that was interfacing me via phone to set the appointments. I probably took up way too much of her time asking questions on how the home warranty process worked, but she was more than happy to help answer any questions I had. Overall great experience with this company's service, and I will definitely keep them in mind for any future repairs.

Have used Witt multiple times. They are speedy, competent and honest. Great company. On the latest…read morevisit, they worked to see if my older heat pump should be fixed rather than replaced. Even though I was willing to replace it which would have been a larger sale, they gave me an honest opinion after checking the entire system. Decided to go with the repair and replace it later. Thank you!

Witt Mech. and Lee are absolutely amazing. Very quick response (within hours) for our A/C unit…read more.. Was treated with respect. Lee is very knowledgeable and most importantly, personable. Problem solved efficiently and timely. Will not hesitate to call again.