My first Grimaldi's experience ever, overall good! The restaurant recently opened, I think they are still trying to figure things out a little. We sat down and weren't greeted for about 10 minutes, the waitress finally came over and apologized for not acknowledging us, she didn't know we were part of her area. We ordered a bruschetta, the margarita pizza, and the white pizza with garlic. The bruschetta was pretty good, we enjoyed it. The margarita pizza wasn't my favorite but it was good. The white garlic pizza was amazing! Unfortunately when they brought it out it was burnt on the bottom so we nicely asked them to remake it and they did, the new one they brought out was perfect... this pizza was my absolute favorite and something I'd come back for! read more

Grimaldi's Pizzeria - Desserts Near Me - Plano, Texas

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We have been to this grimaldis multiple times, as we don't want to wait for the allen location to clean their ovens. This is our first bad experience, and it wasn't just bad-- it was awful and we don't plan on coming back. It took about 7~ mins to be acknowledged by a server. We ordered drinks and pizza at the same time since we had waited so long. She did not use an order pad, and she forgot multiple things (we subbed italian sausage for pepperoni and we didn't get either on the pizza. We had to ask for the hot honey that we ordered with the pizza 3 times. The blonde girl that initially took our order and forgot multiple things-- she never checked on us again. The server for the adjacent table (curly hair) had to help us with all the errors the first server made, and for that and her we are grateful. But by the time we received our pepperonis and hot honey, our pizza was cold and not appetizing at all. When it came time to check out, no one knew who our server was or how to get the check. The blonde server was leaving for shift change, the curly hair server said we weren't her table, then somehow a new server who just came on was able to check us out. It's important to note--this was 345p-430p, they were not busy and had so many staff on. Overall a horrible experience. read more

Food is good. Food takes a long time to come out and seems unorganized. Last time I ate inside it took ten minutes to get seated (it was empty). read more

Brittney was great! AWESOME PIZZA ! Thank you guys for the amazing pizza and great service!

ZERO OR NO STAR. Sunday night. Not that busy. We get seated for table of 4 right away. After sitting for 20 minutes with menus in hand and NEVER being acknowledged nor water or drink orders taken, I went up to hostess to ask who our server is as we had been completely ignored. She points out our server. OMG. He had walked by our table dozen or more times. We waited for another 2 minutes and when he didn't immediately come after the hostess yelled out to him, we got up and left. Good luck. I'll give them less than one year before they close. The staff's apathy is overwhelming. read more

Poor service , more than a 30 minute wait after being seated, pizza was 1/2 burned and mediocre. No FOH manager monitoring workflow. To go orders seemed to take priority over dining in. Fewer than 8 tables occupied in the dining room and fewer than 5 on the patio. Staff has to use the entry door to access the patio, very poor design. Will not be going back. Just a bad experience on an otherwise wonderful spring evening. read more

I love Grimaldis but I will not be returning to the Legacy location. I have visited this location 3 times and the service is just not good. On our first visit here, we received possibly the worst martini I have ever tasted. The second time I visited this location they forgot the salad that I had ordered so I just cancelled it. This time we waited at our table for 15 minutes and finally had to ask someone to take our order. Drinks came at the same time as the pizza, not before. When the pizza was delivered, I mentioned that we still had not received the salad. The server asked what salad we ordered and then went to the kitchen and brought out our salad. So the pizza sat getting cold while we ate the salad. During our visit we had to yell across our "two top" table to hear each other because of the noise level. Lastly, we had to, once again, ask for service to bring the check. read more

Always so good! Our favorite pizza. The lunch special is a great deal! Huge slice, salad, and drink for $11. Live the ambiance with Frank Sinatra and it makes you feel like you are in NY. Great, friendly service. Highly recommend. read more

Best pizza I've had in my life! The service was also amazing! I will definitely be coming back a lot!

great food and service josh was or waitress and it was super great thanks to josh................

We were seated next to where they make the pizza. I witnessed the 2 employee's making pizza and almost got sick. The first took his phone out with his gloves on and put it back in his pocket and didn't change gloves. Then he washed both windows that separate the guests with a rag and immediately used the same dirty gloved hands to grab pizza toppings and spread them out over the pizza being made. The other was wearing jewelry-a ring and a bracelet that the tossed pizza dough was all over. The bracelet was covered with flour from the tossing. The manager addressed my concerns. I still left very nauseated. I will not return. read more

Picked up a cauliflower pizza and a calzone. I ate half the pie while I was there, enjoying the atmosphere, the hustle and bustle and the playlist. The pizza was spectacular. Crispy not soggy with the freshest ingredients that I think I've had on a pizza in years I'll be back. read more

The staff at Legacy go above and beyond to serve their guests and always exceed expectations.

I've been coming to this restaurant chain for years with my family. When this location opened up closer to home I was very excited but, after giving it multiple opportunities, I think we may just have to find another place to go. The hosts were kind and helpful when they greeted us but we sat and waited for our server for over ten minutes. The hosts were on their phones, laughing loudly, and running around. Our server, Jayden, was very rude and extremely disrespectful. He was terrible at making sure our drinks were full and like I mentioned before he left us sitting there for over TEN MINUTES! The pizza was over cooked in some spots and undercooked in others. Everyone who worked in the kitchen looked like a teenager and they were discussing the most revolting things. One guy was talking very loudly about his experience with a particular drug. My kids were right there! The manager was a very tall angry looking man with his HAIR DOWN! He was even making pizzas at some points with his hair down. You could also find him at the host stand on his phone or chatting with the hosts and servers. This entire restaurant is very unprofessional and should be closed immediately. Or at the VERY least hire some new employees and replace that manager! read more

Great service!! Staff is super friendly and personable. The food was delicious and can't wait to go back!!

I have ordered pizza from here 5 times for pickup and in every instance they have not even started to make it until I arrived 20+ minutes after ordering. They weren't busy. The pizza is good but the service is garbage. I left here and there are 8 people working with no one is in the restaurant. I've eaten at their location in NYC, Allen, and their Ghost kitchen location (which no longer exists). Last time I order from here. Order elsewhere unless you have nothing but time on your hands or are bored to death and just want to hang out somewhere. Clearly they like anything except making pizza. I have two friends that have had the same experience. read more

Terrible experience. Keep in mind this place was "dead", as in no one there on a Friday night, maybe 20% full. Party of 11, seated right away Waiter (Josh) was great, except it was his first full day waiting on tables. Tried his best, but with a large party he should have had help. Took over 35+ minutes to get drinks. As we watch the bartender have no clue what she is doing while the other bartender was on her phone. Another 45 minutes to an hour the food arrives, but not all at once, it was in 5 minutes intervals. Ask for checks to cash out and wait another 30-35 minutes to get the checks. During the whole time our waiter is no where to be found. There are 4 hostesses on their phones and jacking around at the front. Lots of waitstaff standing around doing nothing. We finally go find a manager to "help" our waiter who was overwhelmed. Check finally come out again 80% correct and we pay to leave. Total time onsite was 2.5 hours with no wiat to get a table. The manger was completely unprofessional and never spoke to us. Management needs to be aware that over half his staff on duty was doing nothing but getting paid. I cant imagine this place stays open much longer. Very unprofessional from just about everyone except our waiter who was trying. read more

We use to love Grimaldi's. When one opened closer to us we were excited! However, the bottom of everything is burnt. More than normal. Our calzone was totally black and tasted burnt. I understand about the type of oven you use, but this was more than normal! Everything else was great! read more

This is a great pizza spot in Plano. Adam and his staff served me above and beyond. Kaci and Josh are great bartenders. The espresso martini was on the spot and my favorite drink. You have to order this since they make it well.My server Ryan was very deligent and attentive when it came to my order and service. Definitely will bring my family and friends here. The Don and the extra pepperoni hot and honey is my favorite to order. Tiramisu is also an A++. read more

I went to this Grimaldis with a group of 24 friends. Their service was impeccable and they were even thoughtful in providing us with separate checks. I had the lunch special with a large slice which was delicious and I also got a Ceasar salad which was great. Excellent service and excellent food! Great place to try. read more

Overcooked pizza Even cheese was burnt Texture like crispy cookies Quality has gone down Ordered an extra large which was spread too thin it didn't fit the box read more

Pick up order after the pizza oven was cleaned. Called earlier in the day and was told pizza over was being cleaned til 4:30. Please tell me why the crust is burnt to hell. Very disappointing!!! read more

Grimaldi's Pizzeria - Burnt pizza - Desserts Near Me - Plano, Texas

We there on a Saturday evening for pickup about 40 minutes before close. Ordered a simple pie with pepperoni and mushrooms. The toppings were ok but the crust was charred beyond edible so we had to pull the crust apart to eat. This location had a three star review, so I was already skeptical. I have to agree. The place was clean, staff friendly, but quality of the pie was not good. read more

When we first came in we waited by the hostess area waiting for a bit but once we got passed that service was amazing waitress was super helpful, and the food was incredible I recommend you tried the Brooklyn bridge you will not be disappointed read more

Fantastic! First time going. Went down during my lunch break, immediately got assistance for a togo order. Gabriella took my order, super sweet and patient. Took about 25 mins for my order to be ready, made to go...no premade. So good! Got the calzone sooo good! So fresh!! Was outside waiting and Gabriella brought out my food to me. Definitely going back. Didnt sit inside, but restaurant was clean, order and very calm. Refreshing for a restaurant. Loved it. read more

As it turned out, the replacement pizza was still somewhat burned and nearly inedible too. They have problems in the kitchen.

Such a shame that the poor, next to nothing service ruins this place! The pizza is good, but the staff is going to be reason this place wont last long. Word travels fast in Plano and there are too many other great places to eat in Plano. If you don't mind: 1) servers/staff ignoring you throughout the total dining experience 2) waiting way way too long for your meal to be served, it's Pizza, not a gourmet meal 3) watching staff ignore you while they sit on the counters and chat amongst each other 4) and looking at dirty tables all around you since the staff does not like to cleanup Then you will love it. read more

Seriously, the best pizza I've ever had. And I've had it all over the country. True New York style crust and flavor. And go see Vince at the bar! He's great and took great care of us! We will be back very soon! read more

It's okay. The sauce is really good but the crust is a real disappointment. The quality of the meat is excellent so it's a shame the crust brings its all down. read more

Avoid this location if you want to eat. We arrived at 6:00 pm and were surprised that there was no wait for tables. We placed our order for pizza -16" white pizza with pepperoni and bacon. After about 20 minutes our server came over and said they forgot to fire it up. Said it would be about 15 minutes. About 20 minutes later, he came and said they burnt the pizza and would have to remake it. When the pizza was brought to us about 7:10, it was not the pizza we ordered so we just decided to leave and go somewhere else. read more

I have been going go to the Allen location for years, it's an additional 15 minutes from our house so decided to try this location a couple months back. Hour and half for pizza with little to no one in the restaurant. The "to go" orders supersede dine in orders. Came back last night thinking it was just a fluke. Nope, same situation, including cold pizza sauce for calzone, then heated up the calzone then dropped it then remade it. Hour and a half later... you guessed it. All I can say is go to Allen location, or disregard this review and experience it for yourself. RUN from this location!!! read more

We left VERY disappointed! I've NEVER BEEN TO A GRIMALDI S and had grease rum off my hands!! Over charged for wine! and when I asked manager- he was very rude! Be careful how you order. There is a reason that this location never has a wait... read more

I had never been to a Grimaldi's Pizzeria. The entire staff especially Rosie were really nice. I also met the manager Sean who is fantastic he wanted to make sure my pizza was the way I wanted it since it was my first time. I realized the first one i ordered I did not know if I wanted more sausage or muchrooms then pepperoni I needed to add it from the sides. They do a great job of customer service, friendly and helpful and I will be back it is a family and I sat at the bar. Very clean and security it top notch. Great friendly neighborhood place in shops at legacy. The pizza was so delicious as was their beer on tap. read more

The wait was toooooooo loooooooooooooooong! They were not even that full. There was more than half of the tables empty. For their price, I was expecting better and faster service. The food was good but not to a point to compromise service. read more

ordered pizza from here for pickup. Sauce was very bland as if they just opened a can of tomatoes and mashed it and put no salt or seasoning. Some of the pizzas at the bottom were burnt. read more

Everything was so good.... The service was great, the pizza was really good and really enjoyed the whole ambiance of the restaurant. You can see the guys in the kitchen stretching the dough, and the pizza dough is so fresh and tasty! The sauce and toppings of the pizza was really good too! read more

Nice looking place. Have eaten at the original location in Brooklyn and enjoyed the Hoboken location. That said, this place failed. And I never would have been served that pie at those location. Ingredients looked solid but the pie was completely burned. Black. Clearly no one bothered to check before delivering it to me. After 30 minutes. If it were not burnt to a crisp, it might have been good. But I will never know. But never returning. read more

My family ordered take home on 8/30/24. This has to be the worst pizza we've ever had. We ordered two large. They were so soggy from too much tomato sauce, and looked like they just poured pickled jalapeños with the juice on top. And the pepperoni was not distributed through the pizza. There were 3 or 4 slices stuck together all over, They barely cooked the pizzas. I called to complain not wanting my money back, but Just to let them know. The girl that answered my call was very nice and seemed to care. She would pass my message to manager, but never heard back. We'll never eat or order from this place again. I give this place 1 star. If I could give O I would. read more

The waitstaff could use training in service. We've taken pizza to- go from there several times before, but wanted to dine in recently and we were treated horribly. I arrived with my family of four and can understand when folks have a bad day, but professionalism should always be maintained. It's too bad, but we will never come here again. read more

Kacey delivered spectacular service to our large group of Lifetime Fitness friends. She brought out deliciously prepared pizza, salads, and drinks quickly and within missing the correct order to each fussy guest. I will return and ask for Kacey. The cooking staff left the preparation area to ask if our food was delicious. We exclaimed positive feedback. Thanks Kacey and Team! read more