Is it normal for reception staff to hang up the phone on patients????Customer service 10/10

Dr. Harutunian is a sharp guy! , quite knowlegable. and very good at explaining things. He discussed various possible treatments to alleviate my TN problem and of those he recommended seeing a specialist for that condition. He set me up with a referral and the needed paper work to make an appointment. Again a sharp, friendly guy.......and he liked my jokes! read more

I have a fascination with the subject of neuroscience and have read countless books on the matter (that was a pun because scientists refer to brain "matter"). Due to this interest; I wasn't entirely afraid when my doctor referred me to a neurologist and instead, I was somewhat excited. That is how Dr. Grigor Harutunian came to my attention. Dr. Harutunian is a board-certified neurologist and clinical neurophysiologist whose practice can be found near the Chevy Chase/Central intersection of Glendale. Be extra vigilant about parking: the building has a small (free) lot in back but the tight entrance is one -lane and also serves as the exit. Speed in-there and you risk quite the fender-bender! Taking the elevator to the second level opens to a lobby shared with a chiropractor but don't worry: you are in the correct place. The lobby is inviting-enough but still a bit outdated in décor/ color scheme being in dire need of a refresh - this can be said of the entire facility where the rooms are either bare or have framed "artwork" from 1992. Some reviews complain about the front desk gals and I can fortunately say I didn't have an issue with them but they DO focus a tad more on socializing than patients. Anyway, let's get the nitty-gritty, shall we? I was taken back to an exam room to wait for Dr. Harutunian. Upon meeting him, my Empath-self immediately picked up that he had a bit of a chip on his shoulder. Meaning, he is very young and clearly educated (I am not questioning his skills); and I feel that he thinks he has to constantly prove that he knows what he is doing. Point being, this resulted in poor bedside manner and an attitude that was very off-putting.   I described my medical background, reason for the visit and read a list of symptoms I was experiencing. The whole time, Dr. H seemed zoned-out and as though he wasn't taking me seriously. Which was proven by his saying pretty much that: that he didn't really think anything was wrong or WAS but in a different medical field. I was frustrated and commented that this is "very real". Dr. H became VERY defensive and rudely replied, "I only said this is my opinion. Can't I have an opinion?!"  WHOA, KIDDO! CALM DOWN! First of all, I wasn't belligerent and didn't deserve such an attitude but even IF I was; as a PROPER doctor, he should have kindly told me to relax or something along those lines. Furthermore, I pretty much had to beg (because he didn't think anything was wrong) for an MRI referral (outsourced) and a nerve test (which he conducts only on Thursdays). He agreed but still commented that, "We won't find anything". NOTE: we DID find something! On the positive side, he was super fast with his referrals and I was able to quickly make my appointments. I was apprehensive about my nerve test with Dr. H being that I didn't feel his bedside manner and attitude was appropriate. The test has two parts: first with a tech (I believe his name was Ara or similar) where you are essentially tazed with electricity on your arms, legs, hands, and feet; while the second part is conducted by Dr. H himself where you are pricked with needles and you must flex into the needles so that a computer can read nerve conduction waves. The first part wasn't painful but certainly 'weird' and slightly uncomfortable. My issue here was that the tech was a bit TOO familiar and kept addressing me as 'beautiful' and being quite flirtatious. I couldn't tell if this was in a sort of older, father-figure way or in a general "hitting on me"- manner. It wasn't so bad that it crossed a line; but I can see how some women wouldn't enjoy the experience. While waiting for Dr. H for the second part; I heard him talking to another patient in an exam room and he was so kind and caring! Not at ALL how he was to me during my first visit! Unfair! Luckily, I also got this good version of Dr.H during the second part of the nerve test. He was much kinder, explained the test and diagnosis, and tried to connect with me in a friendlier way even asking me questions about myself. Perhaps he was having a bad day the first visit but as a doctor; he should NEVER let that impede on his work. Plus, other Yelp reviews mention his uncaring behavior so I think he is just hit-or-miss. Either way, I am very glad he was nicer to me the second time around. Upon test completion, Dr. H explained the results and some gave me a printout but I felt I was the one who had to press on further steps to be taken and how to manage the condition that we found rather than him being assertive. At the end of the day, Dr. H DID redeem himself which is why this review rose from a 2-star which I originally intended to 3. However, this practice certainly has some points of contention to work on: less gossiping among the front desk girls, consistent positive bedside manner from Dr. H, less flirting from the tech, etc. But regardless of these offenses, I think Dr. H is a solid choice in his field - if he likes you. read more

Drove 16 miles to take my 15 YO to check on his concussion due to an accident. Doctor came in, sat down and just said to my son,"You are ok." He didn't even look at the MRI report or check him....so true what the previous reviewer said....he is a walking MRI What a waste of time and money.... Beware!!!! If you want to get better service go somewhere else....He is NOT a good doctor. **** Thankfully I found a great neurologist close by. And she is great **** read more

I will recommend everyone to this doctor. He knows what he is doing. Special thanks to Hasmik and Edita for their help. Never been in doctor in USA to get our authorization so fast and appointments so fast. I'm happy to find Grigor Harutunian. And if your staff is good then patients will be happy Thank you read more

My dad was thankfully given a last minute appointment with Dr Harutunian and due to the complicated medical situation, I was present by phone for the appointment. Dr Harutunian was an excellent listener, thoughtful in his questioning, and provided all assessment / diagnostic and possible treatment options to us so we can make an informed decision. My dad left the visit feeling secure that his health was in good hands. read more

Walked into the exam room, he barely looked up at me and said, "You don't have MS and you don't have Parkinson's, I can tell." Really? Considering I came to him bringing NO medical files whatsoever and he had nothing from any of my other doctors, this is MIRACULOUS -- he's a walking, talking portable MRI machine, obviously. I never went back. Couldn't trust him. And yes, I do have MS. read more

My family and I brought my dad to see Dr Harutunian recently. He is very knowledgeable, thoughtful, and has a great bedside manner. He was very thorough with explaining everything we needed to know. He made us feel comfortable and was ready to answer any questions we had. We went to his office with many worries and anxiety about my dad's condition, but left the visit reassured and confident that my dad was in good hands. We felt we had a better grasp on how to handle everything even after one visit. His office staff has also been very professional and courteous. They have addressed any questions or requests we had in a timely manner. We are so grateful to have Dr Harutunian as my dad's neurologist. read more

After my pregnancy, I had sever post partum headaches. They were debilitating to say the least. My OB referred me initially to a neurologist who brushed this off and said they would go away in due time. I was a few days later speaking to my friend, whose brother had MS. She said you have to see Dr. H, and I'm incredibly glad I did! Like a professional physician, he ran thorough testing, prescribed me medications, and 6 months later, weaned off. My migraines went away, and I was able to have a somewhat pleasant post partum experience. Doctor: knowledgeable, professional, caring Office Staff: helpful and fast Thank you Dr. H! read more

Shared with him my whole history and brain complications and he gave me a one sentence response that he couldn't help me . Didn't even refer me to a better neurologist. Complete ass. No compassion. Don't waste your time or money. read more

I'm shocked by the reviews below I've had the complete opposite experience. I've been to this doctor twice for migraines. I was told to try taking vitamins or I can get injections and that is all he can do for me. I also have extreme neck pain and asked him if this was related since every time I have neck pain (which I've been to physical therapy for.) I get a migraine he said they were unrelated. I have to question that. I came in a second time because I had a vein that would pulsate on the side of my temple and half my face was going numb. He did order an MRI, but other than that said he doesn't know what could be causing it and I have to go to a different specialist. MRI results: I was never called by his office nor did they send them to my doctor. I had to call to find out twice. Sorry but I just didn't feel cared about as a patient nor did I feel he was knowledgeable about migraines. read more

Grigor Harutunian has helped my brother and I in so many ways, I am incredibly thankful for his help. I definitely recommend this place to anyone who wants a neurologist who knows what they are doing. -Diana read more

If I could leave 0 stars I would. Do not come here if you want treatment for concussions or any brain injuries and or concerns. This Dr. is an asshole & wasted my time. Didn't treat me for anything just told me to continue taking Excedrin. While explaining my 2 car accidents in which resulted both in head concussions he was rude, uninterested, & disrespectful. The appointment lasted for 10 minutes & it was useless. I never leave yelp reviews but I would hate for someone else to waste their time & deal with this asshole. Should have read the previous reviews before I went as they are 100% true. Not a good Dr. read more

THANK YOU Edita and Dr. Harutunian! Edita at Dr. Harutunian's office is one of the best healthcare professionals I've interacted with. I have had one consultation with Dr. Harutunian and he took the time and effort with me to go over my chief complaints and ordered appropriate imaging promptly. Prior to visiting this office, I had soo many administrstive issues with another neurologist's office (Dr. Eskinazi at Los Angeles Neurological Institute-this place will make you say YIKES!), so I switched my doctor to Dr. Harutunian. Edita and Dr. Harutunian did in just 2 weeks what Dr. Eskinazi's office couldn't properly do for SEVEN months! read more

Worst customer service ! Called to make an appointment for my grandmother. Explained to the receptionist that she fainted and fell down and it's an emergency and we wanted the dr to see her since he saw her at the hospital months ago. She stated it's not a walk in clinic but a specialist office! Obviously if I am calling a neurologist I am fully aware of his speciality!!! She also asked if I was a patient, what does that have anything to do with the appointment? I guess if I was then maybe we would have received preferential service I thjnk emergency patients should be made priority! Too bad we never had a chance to see the dr ! read more

Dr Harutunian and his office staff are 5 star worthy for sure. If you are looking for a neurologist, I highly recommend Dr Grigor Harutunian. I was in a motorcycle accident years ago and have a very bad concussion. Doctor made me feel at ease from the minute we shook hands, he's very helpful and informative. He really helped me understand what was happening with my brain. And we have no other organ in our body so complex and sensitive, I'm sure everyone reading this will agree. So overall, Doctor Harutunian is the ONLY human I trust with my brain. I TRUST THIS DOCTOR - SO SHOULD YOU! MAKE AN APPOINTMENT - BE PATIENT, THERE MAY BE A LONG WAIT. THANK YOU FOR HELPING ME GET THROUGH MY BRAIN TRAUMA!!!!!!!!!!!! read more

I've been suffering from bad headaches and dizziness for years. Dr. Harutunian was wonderful and patient with me and I found his office to be very professional. He adjusted my medications and recommended I undergo a stress test which I found to be very helpful. I've made some life style adjustments and with my new meds, I feel much, much better these days. Dr. H was super nice and I enjoyed my experience with the staff. read more

Disappointed by the condition and location of the office. The office itself shares an office with a chiropractor. The office furniture/carpet and fixtures are rundown and in need of remodeling-they weren't very good quality to begin with. The parking entrance is sooooo narrow you are very lucky to fit your car through it to the few spaces it does have. Once there, you have a long wait. It helps to speak Armenian because I don't believe 1 native English speaker works there. He spent little time with us and then gave a prescription for a brain scan. The appointment was supposed to have been done at the office. I'm getting the brain scan near my house. So, why did I waste my time at this office? Had I known, I would have taken my relative to a MD in La Canada near my house where a brain scan could have been done at the office/appointment. The physician himself wasn't impressive and seemed disinterested. read more

I was sent to Dr. Harutunian for a second Neurologist opinion. unfortunately, it was not a good experience. Since November of 2018 I've barely got diagnosed with multiple sclerosis. From the first visit to the last visit has been a nightmare... now I still haven't received the authorization for my medication. The girl that works in the front office has dropped the ball serval times. It has been a very frustrating and disappointing experience. read more

Just getting through to see the doctor is almost impossible and when you do he spends 3 minutes with you and you have to pay for that!! The girls at the desk are extremely rude and don't give a shit about their patients!! Consider getting girls at the desk who speak English and maybe are more considerate, especially since patients come in for help!! read more

Best in the business! we send all of our personal injury clients to Dr. Harutunian. He is caring, compassionate and really cares about the wellbeing of his patients. read more

One of the best Neurologists I've been to! Extremely thorough and caring. He gave me different options for the treatment of my frequent migraines - many of which I didn't know or which hadn't been explained before. Best of all, he spent more than 5 minutes with me. Excellent Doctor - I will definitely be making a permanent switch. read more

DR. Grigor actually listens and cares about your situation. Most doctors spend 30 seconds with you but he will sit and answer every concern and question you may have. I have been plagued by tension headaches ever since I was a kid. Dr. G took time to explain exactly which type of supplements I needed to take as well as prescribed medications which reduce the frequency , duration, and severity of headaches. I now wake up worry free which hasn't happened in almost a decade. read more

Dr Harutunian is the best!! He is truly a knowledgeable and caring professional. I would recommend him without any reservation!!

Dr. Harutunian takes his time with seniors like my mom and is very compassionate. Doctors like this are very rare in our busy world. (Deb and Blanca) read more