My husband and I should have seen the writing on the wall when a few days after we booked our trip in May, our vacation was scheduled for end of July, they sent a text that we needed to reach out because they had to cancel one of the coming back trip. This was our vacation and now we had to cut back on our vacation, no reason was ever given.
I called Greyhound and the customer service rep was not helpful at all, she indicated we were the ones that changed the trip, when I asked her to transfer me to a supervisor I was told that non was available, after asking her various times for a supervisor even in her native tongue I was transferred. I advised the supervisor that their staff needed better training.
The purpose of the call was for a refund since we now had to cut our trip short and we paid for 6 days not for 5 and was told they only give "vouchers" to book another trip. That was not going to happen.
The day finally came and our bus was late, when the bus came the driver proceeded to go and according to him help another colleague and that took another 15 minutes making us 30 minutes late already. We had various stops and connections. When we got to Milford, CT he stops at a location to get himself lunch and was unavailable for 20 minutes or so. Our next connection was in Philly and it was scheduled to leave at 5:30 ish.
With all the traffic and other stops we didn't get to Philly until 6, we were told we missed the connection by 15 minutes, we were booked for the next available connection which was about 6 hours away. The next one was at 11:20 pm, it was over 90 degrees and there was no bus terminal but a small office space with no seating or AC, I have no idea how they can work in those conditions.
We were able to go and eat at a restaurant that took sympathy on us and let us stay until closing. When we got back to wait for the bus, we get a notification that bus was delayed and it would be at 12:20 am, people that were waiting became frustrated, the greyhound office was closed and no one would give us answers. It started raining to top it off.
The bus came in at 11:10 pm, we got in since our next connection was Baltimore. My heart broke seeing parents with small children and even elderly people waiting for their bus, other couldn't even get a new connection schedule since no one was available. We finally got to Baltimore, heading to Raleigh, and of course busses were late. From Raleigh we scheduled to be in Fayetteville, NC and then finally to our destination Wilmington, NC. Surprise, surprise, we missed the Wilmington connection by an hour. No bus was available until the next day. My husband was going to call for an Uber, but the manager of Fayetteville told us not to worry they will pay for our Uber, that was the only nice thing Greyhound did for us, since the ride was over 2 hours long. The Uber driver was super nice so we didn't mind.
When we finally go to Wilmington after 24+ hours on the road, the first thing we did was book a flight back home, we weren't going to deal with Greyhound again. We were also able to leave on Saturday and not on Friday as originally planned since we now were flying home. We lost money, but this is a lesson learned, never ever to booked with them again. read more