DON'T USE THIS SERVICE, RUN! If I could give this minus 5 stars I would. I shipped 11 heavy well sealed cardboard boxes from Indio to Wisconsin in early August. I requested 100 dollar insurance per box, but found later I was given that amount for all the boxes. The girl at the counter assured me they would all arrive within 10 days.The girl at the counter was also very bored and rude. They arrived in Wisconsin one by one OVER 3 MONTHS. All the boxes were smashed and open. Anything breakable was smashed. Some things were missing. I spent countless hours on the phone trying to find anyone English to speak with. Finally a corporate woman called and told me my remaining 3 boxes are lost and she emailed me a claim report and hung up on me. Absolutely the worst experience ever. I lost a lot of my belongings. Please do yourself a huge favor. Dont ship greyhound. read more

Are you looking for a cheap way to send packages, then thinking about sending boxes over a Greyhound bus. It's nothing fancy or too efficient but you get what you pay for. In my case I found that it was very affordable but annoying when you're expecting many packages. You have three days to pick up your delivered packages without incurring any fees. The problem is that all your packages may arrive on different days, so while helping out my mom, I ended up making three trips here. Even with all of this, I still would've given them a three-star rating BUT some of my mother's belongings smelled like gasoline, so definitely docking a star for that. read more

A great deal but follow these tips for better service. I have shipped twice with GPX, first time 7 boxes from Arkansas to Indio, CA. Second, 4 boxes from California to Connecticut. By far, GPX offers the best price for shipping cross-country. The set up process on-line is very easy; measure the box dimensions and weight. They give you a quote. You can pay on-line and they email the shipping labels. You schedule when you want to drop the boxes. Bring them to the greyhound station, drop off and arrange for pick-up at the other end. First time I shipped, I was paranoid and enclosed slips of paper with name, address, and contents in each box, plus photographed each box. Second time, I was lazy and I even forgot about the step where they email you the labels. I brought the packed boxes, unmarked, with just the receipt from the online order. The clerk told me that normally, they wouldn't take them without the labels but that he would print them out for me. He also mentioned that I should have packed the items in Shipping boxes, not moving boxes. After 21/2 weeks, no word of my boxes. The tracking numbers indicated that they had arrived in Las Vegas but no word from thereon. Numerous phone calls later, mostly with no answer from the station in Las Vegas or New London, CT and many times speaking with customer service who had no more information than what the tracking website showed, and a few pointed letters to GPX and Lo and Behold, the boxes arrived intact, a couple of weeks later. I had given them up for lost so I was very grateful when they had been retrieved and delivered. I was negative on the frustration of getting satisfactory response from customer service but since they ultimately came through, I was more generous with my rating than I was initially. You can't beat the price, and it is a great idea to maximize efficiency of transport so I will definitely use this service again. Here are the tips I would recommend: 1. Definitely print out and use the labels they send you 2. Pack boxes in sturdy shipping boxes. Keep a list of all items packed in each box. Include your name and contact info in a slip inside the box. Photograph the packed box. 3. Make the appointment for drop-off and call the office to confirm prior to leaving for the appointment. 4. Pay attention and track your boxes during the process so if there is a glitch, you can catch it early on. I see a lot of negative reviews and I would certainly be one of them if my boxes were lost but I would hate to see them stop offering the service. **Having just read another review, I think I might have used busfreighter to set up my delivery. Then you drop it off at Greyhound. But I believe GPX helped me track down the boxes?? Not sure, it is a bit confusing. read more

I been waiting for the bus for 5 hours and then I called to the customer service, they said the bus passed the station, and what I can I say to it? Scamming the money of the traveler, wasted 50$ to travel on the Father's Day to visit my dad and got scammed? Is this bus station really helping the traveler or just took the money from traveler pocket? read more

If I were to express fully the insanity that made up my experience at the "Greyhound Package Express" Indio location, we would be here all day... So Ill elaborate on the highlights.. Or should I say lowlights.. I arrived at 8:30am and was "greeted" by Gavin, whose eyes were glued to his cellphone. He was operating out of a dingy, old trailer. He gave little to no instructions and immediately made me feeI I was intruding on his morning. He told my bf and I to place each of our boxes (totaling out to be 7) on a tiny scale located in a shallow cubby. My bf awkwardly loaded each one on individually, weighing to be an average of 50lbs per box. Gavin asked me my basic info, (name, #, and the destination of the boxes).. I'm not sure if he hadn't woken up quite yet but I was asked to repeat the same info 3 times. After the box weighing episode, I requested insurance.. I was told the max insurance I could was $300.. For all 7 boxes??? Somehow in this insurance process, Gavin lost all the box weight data, and told us to load each one up individually on the scale AGAIN!! Finally, I was given my receipt and left the trailer. I glanced down at my copy and realized Gavin had scheduled the boxes TO THE WRONG CITY! With great astonishment I went back in and told him that the city was incorrect. Gavin proceeded to lecture me that "he sent it to that city because it was closer to my destination city" No.. The city he sent the boxes to was 40miles out of the way of my destination city. I asked him why he did not use the information I provided for him. He continued to argue with me regarding the various city locations. Regardless, a shipping attendant should always consult with the costumer the whereabouts of their shipments, and NEVER take it upon themselves to change the arriving destination without clearing it first. I requested a transfer to the correct city I originally stated and was then told the transaction would have to be voided, and that a manager was now needed to return my cash deposit of $521. I proceeded to ask when/how I could get in touch with said manager, Gavin responded with "I really don't know... I only know my schedule"... I contacted my mother whom I was shipping the boxes too. She presented me with an alternative shipping method offered by the "Greyhound Express" called "Busfrieghter". Using this shipping method my mother was able to make another purchase online in attempts to ship the 7boxes out immediately, and I would collect my refund after. Surprisingly she paid less than $300 for the same exact shipment/weight! Not to mention a $1000 insurance policy was included! ( shippers I strongly advise using this "Busfreighter" method, located on the Greyhound website under the deals/discounts tab.) I arrived at the service station yet again to have the boxes shipped, I pleaded with Gavin expressing I am departing for Washington State the following day. Gavin was tremendously unprofessional in his demeanor to say the least, stating "he had already been over this with me, and that he really had no clue" he then grew angry to the point I told him he needed to lower his voice. HORRIFIC! He told me I could still not ship the boxes out until the initial transaction of $521 was voided out, and he "really didn't know when that was going to be,". I was denied the mangers number when I asked to expedite the process myself. To wrap this novel up, my mother and I devoted the entire day, going around in circles with Gavin, and the corporate offices of Greyhound. The boxes were finally shipped to the correct city initially provided to Gavin at 6pm.. I am currently hunting down my refund of $521... This place to say the least.. Is a madhouse.. If you choose to use Greyhound to ship, again I advise using the Busfrieghter service. The savings are astronomical, and you can print your labels at home. & just drop your boxes at the station, where they will be scanned and shipped. This way you can limit your contact with this Greyhound Shipping Express, and most of all it's anchor of an employee Gavin. Save your sanity!! read more

I made a wrong decision just sending everything by greyhound including my computer, the shipment is one month late, and when I received them, two of them is seriously wearout and there are holes on the carboard boxes( which were new when I sent out), I don't know what have happened to them in between. I wrapped a lot of clothes around my computer when send out, so it was able to work after I reinstall it. But during these two months, I could see my computer react slower than before, and it consitantly shutted down after using a bit while which really scare me that I don't dare to do any work related stuff using this computer anymore, and today my monitor become blurred out after restarted it that things can not be read clearly. I called the customer services and what they told me is I should not send any electornics using greyhound, but there are no any option for their shipping for fragile stuff or electronics stuff, I bought the insurence of them, but she told me the insurance only covered for lost but not damaged stuff..... I never saw any letter on their website saying: don't ship electronics with us. She said it's in the policy, so next time when I choose any shipping services I have to read through all their policys.... I treated them as a normal shipping services but clearly I was wrong, I will never use their services again, not even with my clothes because they claimed that I need to take the risk to ship with greyhound shipping services, which I don't want to take again... read more