This review is for the service department (Bryan Hays, Service Advisor, and Jason, Lead Tech), and sales department (David Morris, Sales Consultant, and Rob Hourani, Sales Manager). 1. Service Department, Friday afternoon. You guys are beyond helpful. You saw the frustration on my face from having to drive from Gladstone Toyota all the way to Gresham Subaru. Long story short, I made an appointment with Toyota a week in advanced for some issues I was having with the car since that's where I bought my Subaru BRZ from. Toyota failed to tell me that the issues I was experiencing with my car "should be" covered under the manufacturer's warranty and directed me to Subaru. So I took time off of work for virtually nothing. Took it to the Gresham Subaru Department and Bryan was able to pull a technician away from his duties to ride along with me to replicate the issues my car was having; keep in mind, it's a Friday afternoon. Although I have to return for another visit, I was very satisfied with the services I was provided. Thank you for your honesty and for not wasting my time. 2. Sales Department: Same day, Friday evening. Who doesn't look at new cars when your car is getting serviced? Although I ended up walking away from an amazing deal, David and Rob were awesome. No they didn't tell me to write this review, I simply feel that I owe it to them. If you want absolutely NO PRESSURE, go see David. I was wishy washy on purchasing a new car and I was in no way rushed to make a decision. Rob willingly ran numbers back and forth right in front of me and in no way I felt pressured to purchase, i.e. what my payments would be if this/if that. This was the first time I felt good about leaving the dealership in the same car I came in with. No BS here, just 100% genuine humans who are there to help. Note: Do not drive a 2018 WRX; you WILL want to buy it. read more

4.5 stars! Good experience with this service department after a less than favorable time at Wentworth. I felt like Rebecca was really helpful, they listened, and were able to solve the hidden nail in my tire that Wentworth couldn't. It's not super close to me, and is not convenient... but, it's worth the drive from Portland. read more

I have taken my subaru here twice now and have gotten excellent service. Very helpful and accommodating.

I have bought two subaru's from this dealership and both times did not have buyers remorse. This last time I only had two hours to complete the whole deal and they were able to do the whole thing. Friendly staff and honest people work here. read more

I'm not going to go into the details, I'll just say it was worth my time to login into yelp and rate this place.......Check the other reviews, I second all of them with 4-5 stars....! read more

Awesome Subaru dealership, in and out in 35 min for my oil change, nice waiting area, snacks and coffee were awesome. Thanks Lauren for the great service. I'll be back for my next service for sure. read more

Came in with friends car for Q. Bout light on dash..Best customer service EVER... This crew... Their not 5 stars... Their ROCKSTARS !!!!

It was nice to get an oil change but definitely poor customer service since I last been here. Totally disregard my comments about the notes on my file. I wish the other staff was on board. I had mention a few things from my dealership had told me when I get my oil changed there. It wasn't my first time getting an oil change here might be my last so much for buying a 2017 sti. read more

Thank you Mary! This is the first time I've enjoyed buying a car! You make it fun and stress free. Yeah, you kinda rock! Cheers!

We recently purchased a 2013 Subaru Outback from Gresham Subaru. The sales team was very professional and got us the best price in the Portland area. The dealership and the GM were great to deal with. We had a question on our car and Gresham Subaru took care of all of our concerns and questions as soon as they were brought to their attention. I love the Subaru product. We shopped every small SUV and Wagon and compared them with Consumer Reports advise. The Outback was the recommended car for us. We are extremely pleased with our choice and very pleased with the treatment of Gresham Subaru. I would highly recommend any Subaru purchase to go through Gresham Subaru. We haven't been treated better with any other new car. Subaru customers for life. read more

Amazing!! We stopped buy to test drive and never once was pressured to buy. Nick Cheeks was kind and knowledgeable and was able to answer all of our questions. We left with a new Crosstreck! I must say buying a new car has never been so easy. An A+ experience from driving onto the lot to leaving the finance office with the keys to my new car. read more

Awesome all around. Enjoyed the test ride in WRX STI when my car was not available. I appreciated updates on when car was coming in. My wife and I were treated well. Eric, Chantel, David were awesome too. I would do this over again if I could afford another car! I never thought I would give up my Toyota Tacoma to drive a Subaru, but it happened! Love my 2016 WRX Limited CVT!!! read more

I went in to try out the parts department. I ordered the OEM Subaru performance exhaust. I had it in my hands in a short amount of time and at a decent price. Thank you parts dept. read more

Gresham Subaru - Gresham Subaru Parts Dept. - Car Dealers Near Me - Gresham, Oregon

I had a great time at Gresham Subaru. The staff was very friendly and helpful. They got me into a new car of my dreams for a great deal. They took their time with every step and I never felt rushed. I will recommend anyone to Gresham Subaru. read more

Have always had positive experiences with Gresham Subaru, from the initial sales experience to service. Today's appointment was another example of terrific customer service. Took the opportunity to get a dent straightened out while there for an oil change and tire rotation, James did a terrific job and made our 2015 Outback look good as new. Hope I don't have reason to use the dent service again, but if I do, I know where to go and who to ask for. Thanks James! read more

I had the pleasure of working with Eric and Tracey. I came in to look at a subaru for myself and ended up trading in my car and drove home a subaru.. Tracey was super awesome to work with. He took us right to the car that I was looking at on the internet and then we went for a test drive. After the test drive we had to crunch numbers and while that whole process was going on, Tracey showed us his cars and told us how he came about them. He had some great stories that my wife and I enjoyed listening to. As we finally wrapped up the deal, Tracey helped me pair my phone with my car, showed me a few things on the car and then we were ready to leave. He then gave me a hug and said that He really enjoyed the car buying process with him. I have never been given a hug by a salesrep before. It felt awesome and I felt very comfortable with the whole process. Thank you guys. I love my Impreza! read more

I went in for oil change and tire rotation. They said they rotated my tires and also changed my rear tail light. I got home and only because i have one tire that is different from the rest, i saw it was STILL ON the back ( never rotated them) a week later i saw my tail light was out, they never changed that either. I had to go back in for a 3rd time. I was wondering at this point if they had even changed my oil. Just be aware. read more

Always a great experience whether buying a new car or bringing it in for servicing! Being a women and knowing almost nothing about cars...I never feel taken advantage of, or feel stupid for asking stupid questions. Also everyone is well groomed in service department and in the sales department. You do not feel like you are at a sleezy dealership. read more

Efficient and friendly transaction was well worth it for my wife and I. We arrived on Saturday and were greeted by Ivan who had answered all my wife's questions via email and phone conversations.The Forester was for her and she had done all her research at KBB.com It was great negotiating the finer details in advance. My wife fully understood what her trade-in was worth ahead of time. No surprises. Friendly and informative on the test drive. His thoroughness led my wife up one level, but she is very happy with the added features. Finance was smooth, and the manager was very knowledgeable. He guided us through the options and answered every question. Best of all, we never felt like we were being sold anything, just being informed. They were reasonable and prompt. My wife's requests, test drives and price quote comparisons were handled quickly and competitively. Overall, pretty professional. We'll tell our friends and neighbors that ask about her new Forester. The sales guy said they were setting records for sales and it made sense. If you prepare with research from sites like KBB.com and AutoTrader.com, you can buy a car easily from a dealership like this.Recommended. read more

I was courtesously and promptly greeted by the service dept., then I was helped quickly. During the service, they asked if I wanted certain filters replaced and showed me which ones were definately more important to change and which ones I could wait on. I decided to just do it all, rather than have to wait. The labor was free. They have a really nice waiting area with tea, coffee and snacks, it's comfortable, bright and open, ...then my car was ready faster than I expected. Overall, I have been VERY disatisfied with negative experiences with every other Subaru dealership in Portland and Vancouver, but I am VERY satisfied with Gresham Subaru, they are not like any other dealerships I have encountered. It's a welcome surprise and change; they seem to be genuine, honest, sincere and down-to-earth. My experience is that they truly care about customer satisfaction. I purchased my 2010 Subaru there (used) and I appreciate that they call to let me know when service is due, I need those reminders. I have not had any problems with the car since I bought it, just normal oil and filter changes. I am happy with my car, although I liked the old Subaru designs much better because there were NO blindspots. I am also unhappy with my Subaru mileage because my 1990 Subaru got better mileage than the current models do - which is a huge disappointment. However, as a snow bird, I need a car that is great in the snow and you can't beat a Subaru, especially one like mine, a stick shift Outback. When I bought the car, they were respectful, they didn't BS, and the process went through very smoothly. This is the only dealership I have ever recommended in my life and I am nearly 60 years old! Please, avoid DH in Vancouver, they destroyed my last Subaru. Also, I love that Gresham Subaru includes roadside service with my car! Good-bye AAA. read more

Pretty good price on tires but take forever to instal. I arrived at 9:00 & was 2nd in line. It took 2 1/2 hrs for them to instal 4 tires.

Gresham Subaru has the WORST service department. They have had my sons car since March 2014. Today is July 8, 2014. Calls upon calls have been made to get information only to get tossed around. What possible explanation could there be to hold a car for that amount of time... Meanwhile car payments continue... WHAT IS WRONG WITH THE MANAGEMENT HERE?????????? I had to give it a star in order to post..... HAD to. read more

I just bought a 2017 Outback through Tracey Avery and had a great experience. I was educated on every aspect of the car without feeling like I was being pushed. They had a sale price on the car that was as good as I hoped to have prior to visiting the lot. I brought the car in for detailing the following day and Tracey hung out with me, talking music and passing the time while I waited. From the sale, to registration and financing, it was a low pressure, comfortable experience. read more

Absolutely won't work with you if you're even 1 dollar below their "lowest price", which is a lot higher than oregon city subaru in my case. Don't waste your time, find another dealership that will work with you. read more

Went in to get a price quote and the dealer working with me raised his finger and pointed at the msrp and said that's it. Because l was not buying that day he treated me as if l was wasting his time. I'm not sure how many people drop $20,000+ without shopping around for the best price but the dealer seemed weirded out by it. read more

Had a really positive experience with salesperson Ryan Rudisaile and the whole crew at Gresham Subaru. No high pressured antics, just straight talk with plenty of space and respect. We love our car we purchased and feel that the outcome negociated was fair on both sides. Thank you Ryan and Gresham Subaru!! read more

Went in to have my AC unit looked at. The guy helping me was really unprofessional and rude. He treated me like an uneducated adolescent, but I suppose when you're 23 you aren't at the age where some adults treat you equally yet or something. Regardless of the crappy customer service I received, they quoted me around 800 dollars to fix one part of my AC system. I thought that seemed awfully high, so I went to a private mechanic and he noticed that my AC compressor wasn't working, which this dealer somehow failed to notice. He also looked into the job they quoted me and found that it should take about 2 hours less time than they quoted me. So if I would have fixed it there, I would have been paying for extra labor to fix a part that wouldn't have solved my issue to begin with. Really disappointed, especially after the quality service I had received in years past at Tonkin Gresham Honda. read more

I was so disappointed by the slow service provided at Gresham Subaru. I took the car in for an oil change and had to wait over 2 hours. With 2 kids in tow, that's way too long. I expected much better. I will not be taking the car back, appointment or no appointment, for a simple service like that. Upsetting, and discourteous. bummer! read more

I came in looking for a Impreza hatchback and Rami greeted me kindly and showed me a brand new car on the lot. He started talking about it and mentioned that it was manual, and immediately I was hesitant because I had never driven manual before. He offered to teach me, and I thought he was joking at first, but sure enough he took me to an empty parking lot and was very patient with me. Of course I killed the car a few times, being and amateur, but he remained patient and calm the whole time which made me feel at ease and made the learning experience a hundred times easier. We came back to the dealership and not once did he make me feel like I had to buy this car, and he wasn't pushy at all. Once we got to talking about the price, everything felt right so I bought the car! He was very helpful and was great to work with. This was my first car buying experience and he made it great! Thanks Rami! read more

So I am a long time customer of this dealership, i have purchased 5 of 6 cars from them. The GM Nick Smit is top notch. But I am writing the review for the service I received from the service department on my brand new WRX and that Brian Hayes the service manager provides some of the best service and experiences that I have ever received. Anytime I have had troubles he has always stepped up but this time he went above and beyond to make sure i was taken care of! Appreciate the effort and attention i was given. My issue was fully resolved! read more

Went in last week walked around for a good 10 minutes before someone asked me if I had an questions I asked one or two told him what I needed he didn't seem very interested in helping me an just told me have a nice day like I was leaving or something so I just started walking back to my truck when another guy asked if I'd been helped he was willing to show me some cars I test drove one I really wanted so when we got back he took the information from my truck as I'd be trading it in he then gave that to his manager the manager took my truck for a spin leaving the lot while on his cell phone driving my truck then came right back an insulted me an my truck saying the motor was bad the transmission slipped an turbo was bad etc etc then said its only worth 4k my truck wholesales for 16,500 on kbb this place is a complete joke and I would not recommend any one to Gresham Subaru read more

Gresham Subaru wow what a great experience with purchasing a new car. The staff was very helpful, professional and polite. The buying experience was hassle free. I dealt with both Eric and Beau both were great. I would absolutely recommend this dealership to anyone interested in buying a new Subaru. read more

We have purchased two cars from them now. Not only did they beat everyone else's price, but they were great to work with. The staff were great - straightshooters and not at all like the stereotypical 'car salesman' that we encountered at many of the other dealerships in the area. I would definitely buy from them again. read more

If you want honest, reliable, quality service for your Subaru this is the place!! Had a horrific experience at another dealership. They made up for it. See Bryan...he rocks!! I almost lost faith in mechanics. I'll drive from Vancouver just for the honorable service. Thanks Gentlemen!! read more

This was my very first time buying a car. I was expecting that pushy salesman personality that I've experienced elsewhere; not at Gresham Subaru. Everyone was really supportive and patient. I was apprehensive about such a large purchase but the relaxed atmosphere really helped me listen to my gut rather than a salesperson pressuring me into buying something I wasn't crazy about. Gabby was my salesperson; she was such a delight. Very nice and VERY patient. She even helped me research which car insurance would offer me the best deal, and call around to see if we could speak to anyone. David and Nick explained all the bells and whistles, even though they had closed and were all very tired. They didn't rush me as soon as the purchase was complete. I ended up staying an hour after closing working with Patrick in the finance department: he was very honest about which features and coverage I would need and which I could live without. By the time I was done test driving and falling in love with this gorgeous Crosstrek Subaru, the staff felt more like friends. I would HIGHLY recommend these folks for your next vehicle purchase. read more

The service department at Gresham Subaru is superb! Particularly the Service Advisor, Javier. Never once have I ever heard them trying to upsell a customer on unnecessary items. I've been to Carr and Wentworth and have never been treated with the level of customer service or personable treatment as that which I receive at Gresham Subaru. And I'm treated the same EVERY time I walk in. I live in Tualatin and will absolutely, always drive out of my way (45 mins.) to have my car serviced at Gresham Subaru! Stellar job and keep up the good work Gresham Subaru! read more

We went to Gresham Subaru looking for a used truck and was very impressed by the high quality, low miles, low priced, large selection. We found the vehicle we were looking for and the purchase process was very enjoyable. The management staff got us the fairest price possible and a great value for our trade in. We were so happy with our purchase and financial options, we went back and purchased my wife a quality, used car that she absolutely loves. read more

Friendly, fast, honest place. I don't even have a Subaru, I had a mitsubishi at the time, but that didn't stop them from helping with whatever I needed. They are always so kind, and put the customers first by quickly asking what you need. I usually get my oil changes here and once I had a nail in my tire so it was very flat and the person there didn't hesitate to help me out! They even take the time to explain why stuff happens so you understand. It's great. I can always count on Gresham Subaru for any car service, and I know it will be exceptional. Thanks Subaru! read more

Nick was awesome!! It's always uncomfortable for a woman to go to a car dealership because we always feel like we're being taken advantage of. Nick put us at ease and was not pressuring at all! I appreciated how he would use real life examples of him and his wife with their Subaru to point out different features that he finds very useful to know. Thank you Nick!! read more

I would like to thank Khalil and Adam (he went to acupuncture school), 2 wonderful, good people. I bought a slightly used 2012 Subaru Legacy in 2013. It was evening when I got there, the salesman I talked to said he'll bring the car to the garage where I can inspect it. What he did was park it where the front of the car was well lit, but the back of the car was not. After the transaction, the salesman drove the Subaru while I drove my car back home. When I was driving behind the Subaru, I noticed that part of the bumper was damaged. When I told the salesman about it, he had a little smirk on his face and said I already bought the car and there's nothing that he can do. I was obviously distraught. He is one that gives a used car salesman a bad reputation. As I drove it the following couple of days, I also noticed that my right hip ached because of the narrower foot area on the right side. I brought the car back to the dealership and Adam saw me inside the car. He approached gently and kindly and asked how he may help me. He listened and helped, then asked Khalil to help me further. Khalil listened and had me try different Subarus and also brought the bumper situation to the general manager Nick Smit, who promptly approved to have the bumper repaired. As I drove the Subaru legacy I originally purchased, my right hip still ached for several more months, but the memories of the 2 beautiful and kind people of Khalil and Adam gave me comfort and appreciation. I still drive the Subaru and has moved to the coast, I drive it along the beach and am at peace I can navigate the sand because of the Subaru. Periodically, I still think and thank them to this day and hope this note of appreciation reaches them. I wish both of them well. I also thank Nick for upholding the integrity of Gresham Subaru. read more