I bought a 2014 Crosstrek from Ivan and it was the smoothest car purchase experience I've ever been a part of. I wasn't pressured, hassled or under the gun in any way. He gave me great advice for how to get the most out of my car and made sure my car was set up how I wanted it before I left the lot. I love my car and I'd recommend working with Ivan to any friend that was looking to buy a Subaru. read more

Gresham Subaru has the best customer service in the industry. Very accommodating and friendly, taking care of the customers needs. Elite Autobody does amazing quality work and checking in frequently with no surprises. read more

I sought Gresham Subaru's help with an issue with the steering on my brand new Subaru Outback (350 miles). I had been to another Subaru dealer in the area who had refused to do anything to assist me with repairing it, aside from claiming that it was normal and that I didn't know how All Wheel Drive vehicles were supposed to operate. After that earlier experience, I was becoming seriously disillusioned with my new car and the brand. Gresham Subaru completely turned that around. From the time I called, to the time that I came in, and to now, the treatment that I received from everyone there was exceptional. The service department is filled with people who clearly love their jobs, who love Subaru cars, and who genuinely care about their customers. Everyone there went the extra mile to figure out what was wrong with my car and to restore my faith in my car and the brand. Unfortunately, it is a very long drive from where i live to this dealership. Its about a one-hour drive each way, and so if I go there, drop off the car, drive home, drive back, pick up the vehicle, and then drive home, its a four hour endeavor. If they need to order a part, which they did this time, that means I'll spend EIGHT hours on the road. Of course, this isn't their fault. It is Subaru of America's fault that they don't have a dealer with the Gresham's quality over on my side of town. If I lived locally, I would definitely come here for service. And if I decided to get another Subaru (which I'm not sure that I do at this point given the low quality dealerships in my area), I would give the sales department an opportunity to earn my business. read more

Purchased a new Subaru Impreza Sport in February from Gresham Subaru after visiting three other local dealerships in person looking for the very hard to get model and being totally shunned because I wasn't interested in another model they had in stock. Reached out to Gresham Subaru for an online quote and received an immediate follow up from Mark Derbyshire who attended to my every question, tracked down and secured the exact model I wanted and and best of all, got me a killer price with zero hassle. Even the little things like taking the time to walk through the owners manual and reviewing all the features at time of pickup to working with the friendliest finance department I've ever met made the entire experience painless and highly recommend them. read more

Not cool when you go in for a test drive and the salesman tells you he doesn't want to waste his time if I didnt know what I wanted. That's why one takes a test drive, haa I was pre-approved for 35K and it was like I was some 3rd world dotard. Very dismissive and felt like maybe something else was at play...Do not go here read more

"Express" oil change took 2 hours and cost $90. It would have been faster and less expensive to drive to Wilsonville Subaru. Very disappointing experience. read more

Just got my 2019 Ascent Touring last week and want to say I will go no where else for buying or servicing a Subaru! I traded in my 2017 legacy limited got a fair trade in value and my sales person did a awesome job and was in contact with me through the whole process.. fast forward to today had a check engine light come on called Kanoe and she told me to come right in and meet her at the service sept. I was out of there in 15 minutes! No big deal with car just computer was sending codes goofy , anyways awesome sales people and awesome service dept!!!(have used before... always stellar!! Thank you Gresham Subaru for a no stress, super easy, no pressure experience and thanks Kanoe!!!!! read more

The worst experience I've ever had with a car dealership. I came here to buy my first car, a 2018 Nissan Rogue. They helped me set up financing and I drove off the lot the same day. The next day they called me and asked me to come in because "a signature was missed". I drove back because it didn't seem like too big of a deal. When I got there, they told me they couldn't do the financing and I would have to either agree to a 5% rate INCREASE or return the car. Luckily, I stick up for myself, something they clearly did not expect of a 19 year old woman. The finance guy panicked and disappeared to talk with the manager. He finally figured out and approved a different lender and gave me a discount off the (already inflated) warranty on the car. I won right? Wrong. About a month later I decided to cancel the warranty since it seemed a waste of money. I had to call many times before anyone got back to me. They assured me it was off the loan balance, but more than 6 weeks later it was not done. I had to call, email, and text to get someone to resubmit the request. When I bought the car, the sales associate had given me two key fobs, one with a dead battery. He assured me it was an easy fix and I just needed to replace the battery if I ever needed the backup key. He then sent me off with the gas tank empty on the car I had just paid almost $20,000 on. Over a week ago I lost my primary key. I ordered a new battery for the second one. I replaced the battery (easy enough), and then realized the key is not programmed to my car. Now I have no way to move the car which has to be programmed by a professional. I've been contacting the car dealership since Saturday and keep being told "the service department will get back to you when they can", but no one ever contacts me. It's now Tuesday. I've had to borrow a car from someone so I can work. These people clearly don't care about you once they've drained you of your money. I am livid. They should be paying to reprogram my key. Now I'm going to have to pay a locksmith to come to my rural house. Worst experience ever. Buying a car off craigslist would be better. read more

I never thought I'd ever write a glowing review of a car dealership but here I am. First rate experience. We don't buy cars often but when we do this is the place we've had the best experiences. Ivan Reece makes buying a new car easy - no pressure, no hassle. A straight talker. Every car in the past 20 years we've bought with minimal fuss and no haggling from Gresham Subaru. Ivan knows his stuff. read more

I bought a car at Gresham Subaru last week. I worked with Tiffany and she was great. I wanted to compare the Subaru Forrester with the Nissan Rogue, I was able to test drive both and chose the Forrester. I took the car in for a scheduled service, had great service and a nice visit with Tiffany. read more

I went to Gresham Subaru to look at a used car and trade my car in. Nothing at all wrong with my car, in fact, it is a very clean car and could easily be detailed and put on the lot as it has no mechanical issues and low miles. I just simply wanted something different. After test driving the car I was interested in, which was on sale, I told the salesman I was interested in purchasing it if the numbers worked out. The salesman passed me off to a second salesman who started the paperwork. He took my info and had another person evaluate my trade. Keep in mind my trade is a very nice car with no issues. It is only 3 years old. When he came back from evaluating my trade he gave me an offer of HALF of kbb trade in value for my car, wanted me to put an additional $5,000 in cash down and would not budge one dollar on the price of their used car. I laughed at him and told him I wanted double what he offered for my trade and I would be putting no money down. I also said I wanted some additional money taken off the purchase price of their car. He gave me a sob story about how they were already selling the car at a loss and his boss would be mad if they took any more money off the price of their car. I couldn't believe how badly they were trying to rip me off. If I was an uninformed car buyer who agreed to taking half of what kbb suggested for my car they would have made approximately $7,000 on my trade. In my opinion it was insulting to get an offer of half of what the car is worth for trade in value. It was also unethical. I will not shop at Gresham Subaru and I will tell all my friends to steer clear as well. It was a poor experience coming from a person who has bought my fair share of cars from respectable and ethical car dealerships. read more

The worst car dealership i have ever been to. The manager was extremely rude and disrespectful. Also don't believe anything on their website or what they tell you on the phone. They put up deliberately misleading offers on their website as a ploy to get you to come to the dealership. We were told that the prices advertised on the website were a "mistake" and the manager was not apologetic at all and instead got very aggressive. Total waste of time and energy. Save yourself. read more

Tiffany at Gresham Subaru made buying a car a pleasure and Brent the finance guy was the lowest pressure nicest finance guy I've dealt with in buying a car. I had an idea of what price I wanted to pay and I was calling around to all the dealers in my area (Portland). I knew exactly what color and trim Subaru I wanted. Gresham was a little out of the way, but when I spoke to Tiffany to ask for her email to send a request for a bid she said she could quote me a price right then. Her price was right in the ballpark of what I thought would be fair (after doing a lot of research) and she said she could get the car in a day or two. I sent out emails to all the dealers on my list asking if they would beat her price (about five or six). Immediately I started getting replies saying that I should buy the car from her. Most dealers were a month or two out from the car with my color and trim and were way higher in price. So I called Tiffany and said, let's do it. We confirmed the out-the-door price we had agreed upon and she went to work getting the car. That night I got a bid from a dealer closer in that was a little bit cheaper and I called Tiffany to see how far she was in the process. It turns out she had already paid a driver to get my car. Since the difference wasn't that much I went ahead and let her know the deal was still on. I was glad I did. We arranged for a time for me to pick up the car the next day. My wife and I drove out to Gresham and at the appointed time met with Tiffany who had the car ready. We took it out for a test drive and Tiffany spent about an hour or so going over all the important features of the car (an Outback). She was very upbeat, clear, and thorough. She then passed us to Brent, the finance guy. Brent was very low key and professional. He didn't push anything on us and worked hard to make the paying for the car as fast and easy as possible. The price was exactly what had been agreed on and there were no surprises. I highly recommend Gresham Subaru and TIffany (who has been there about four years). She'll give you a fair price and will handle the transaction with speed, honesty, and professionalism. For a car buying experience this was definitely five stars all the way! read more

This a review for a new car purchase. Many thanks to Tiffany Foley and the rest of the team at Gresham Subaru for making the purchase of our new 2017 Legacy a pleasant and easy experience. Cost was almost entirely negotiated online before we got to the showroom and after hammering out some financing details that saved us quite a bit on our loan, Tiffany had us on the road in no time at all. read more

Excellent customer service. We were nervous about overly assertive salesmen. It was not a problem. Very informed personnel and a supportive manager. read more

Of all the new cars I've purchased in my life (35+) this is one of the best experiences I've had. Everything went smoothly and quickly and everyone was friendly and helpful. I will highly recommend this dealership and David to all who are looking for a Subaru. read more

This was my first dealership buying experience and it was just what I wanted. The saleman Dave was awesome. My significant other and I pulled into the lot and he approached our car; he obviously could sense my hesitation and assured us he was only there to show us around and answer questions. Also, he let us know that if at any point we felt pressured or uneasy, we could turn around and walk away. He asked what I was interested in; I mentioned a Kia I had seen posted on CraigsList. OF COURSE it had sold the day before, but Dave showed us a couple of Subarus.. I fell in love with the Crosstrek right away. We took it on a test drive and knew this was the car I wanted, but didn't know if I was ready to take the next step. Dave gave us all the time we needed, said he could make any phone calls we needed to or research online. After we finally decided to go through with the process, we explained we had an application in process with my credit union. We told him the rate we wanted, what payment worked for us, and that we didn't want a down payment. Also, I told him I do not want my application being submitted to everyone because I have good credit and don't want all the inquiries. When my credit union came back with a ridiculous counteroffer, Dave got everything we wanted through Subaru (which is done through Chase). At this point, Dave passed us off to Eric for the numbers and contract signing. Eric explained everything we had questions about (although I work in finance and knew what was going on) and answered all the questions about the warranty we were getting. Dave and Eric made this experience awesome. A week after the purchase, we received a package of roasted almonds in the mail thanking us for our purchase. Who even does that!? lol It was cool! Then, I came in a couple weeks after the initial purchase with my DEQ slip and to get a new trip permit since mine was expiring. I was expecting to walk in, hand over the slip, and walk out with a new trip permit. Nope. Dave came outside and put our new permit on the car. I've gotten a follow up automated calling asking if everything was okay and have gotten an email to come in for a "pit stop", which the service center will look over our car FOR FREE, wash it, answer any questions we have, AND give us a Starbucks gift card to say thanks for our purchase. I've already recommended Gresham Subaru to people and will most definitely be back in the future when we need another car. Thank you guys for amazing customer service! read more

Gresham Subaru - I love my Crosstrek! - Car Dealers Near Me - Gresham, Oregon

I agree with the other one star reviews after my experience today. My trusted Subaru died this weekend and the engine was damaged. So sadly I had to look for a new car during this pandemic with financial constraints. I called ahead and told Beshara, the sales person what I wanted and I would be there at 2pm. When I arrived, he was not prepared. Kept asking me what kind of car I wanted. One of the car I looked at didn't start...bad sign. Then when I finally decided on a used Subaru that I wanted and tried negotiating the price while price checking with a friend over the phone, Beshara got aggressive. He discredited my research on other similar model prices at other local dealerships and argued about my sources. I showed him the website and the price and he had the audacity to say the car pictured at a different dealership was damaged. The picture had a glare and I don't know any well known local dealership would have a damaged picture of a car on a their website. He kept on repeating the work "premium" and precertified" without really explain what it means or how it affects the price. He grew impatient and interrupted me several times whileI was on the phone with my friend who was doing a search online to make sure I'm not being over charged or tricked. Communication from the salesman was poor and no clear explanation on the pricing or why it is higher than other dealerships. My mistake was I went alone and unfortunately, being a woman was a disadvantage. It may have been the sales person's cultural background but there were numerous hints of disrespect towards me as a female. The tone he spoke to me was patronizing and condescending. After I declined the offer, I marched over to the managers office in tears. I told him how disappointed I was with the customer service and I am extremely unhappy with the way I was treated. He did apologize for his salesman's actions and was able explain the reason behind the pricing in a kind reasonable manner. If it was presented in that manner, I may have purchased the car. The worse part is,I had to wait for my ride to pick me up because I was on my own with no transportation. I'm still scarred from the experience and no car...I hope my experience in Beaverton will be better tomorrow. I was hesitant giving a star but I did appreciate the manager being professional and making some attempt. So the star is for him. read more

This is a big thank you to Nick Smit. I love my car. Thank you so much for all of your help finding it! Your team made the whole experience go so smoothly I just can't thank you enough. I highly recommend Gresham Subaru. read more

I never expect a pleasant or cost saving experience when buying a new a car, yet that is what we had when we came in to Gresham Subaru. Our salesperson, Mark, was very knowledgeable, patient, and fair. We spent all day there, because if you're going to drop money on a new car you want to be sure. Their location is perfect for test rides and we took many. My wife wanted the sporty, and expensive turbo forester, but after a lot of deliberation my wife decided to go with affordable, fuel efficient, safe, and stylish impreza. We got a fair deal on our trade-in and great price on a certified used 2014 impreza with 3,000 miles, a seven year power-train 100,000 warranty, and free crossbars that Mark personally delivered to our house. It's rare that you leave car dealership with something you needed rather than what your wife wanted :), but it happened to us. Our budget is very happy and our new ride is comfortable, efficient, and very safe! Our next car will be bought here. read more

I was treated very poorly and was overall very unhappy with my experience at Gresham Subaru. I would never recommend the service from Gresham Subaru. Please if you are planning to buy a Subaru go anywhere else but here. read more

I was shopping around for a specific used Kia model. I spoke to and went to a few dealerships until I finally found Gresham Subaru. Tiffany sold me the exact car I was looking for and gave me the price I asked for with no hassles and none of the usually funny business. No one pressured me to add things on in finance that I didn't need. This was a very different experience than I had anywhere else. I would definitely recommend buying a car from Tiffany. She's fair and kind and really likable. I am coming back here when I am ready for my next car. Thanks so much Gresham Subaru! read more

I am Super sad about this whole experience!! My best friend and I came in looking for a new Subaru. The salesman was nice and even though he was new at Subaru, he made sure he got his facts correct on what the vehicle comes standard with. We test drove one and told him we had other cars we were looking at and would check back in. A week later, we came back, as my friend had an approval on a car loan with her own bank, with good interest, because of her excellent credit!! This time, the guy that helped us a week before, was busy with another customer and appointed another sales person to help us. We were kind of disappointed, as we didn't want to start all over with what we wanted and what we were looking at, but we went through it again. We wanted to test drive the same model but with less features, just to compare prices and to be sure we were making the right decision. He kept getting confused with the different models and kept bringing out the wrong keys as we were standing outside in the pouring rain. When we came back from test driving, He sat us down and we went over prices and differences between the 2 cars we were looking at. He told us a deal that he could give us and we asked for a better deal, which usually is normal and you do the "back and fourth" dance! My friend came up with a number and the salesman said he would ask the manger, but before that he tried to talk us into a basic model that we already had said no to. Then he wanted my friend to initial and sign by a price, he would not let her nor I read what she was initialing, as you can clearly see a paragraph above, but to far to read, so my friend declined to initial. Red flags started flying everywhere. That was a feeling we got!! The atmosphere had changed. The salesman acted like he was just done with us and not his cheery self. Even the look on his face changed, as did his body language .He left to ask the manager what he could do. Not even exaggerating, it literally took the salesmen 1 minute to come back to us at his office. It's like he looped around and came back around. He said the manager said no. He didn't and wouldn't even try to offer another amount. Usually, at dealerships, you find a happy medium. It was the weirdest experience I have ever witnessed at dealership!! I have since read a few reviews at this location with similar experiences. Management is terrible. I would avoid this Subaru GRESHAM location. read more

Sent an email inquiry to purchase or lease a new car..had already been to a few dealerships and left. From my first contact with Nick P. to my leaving he was professional, friendly and helpful. The other staff were also friendly. Smooth process. I left with my brand new car happy. read more

Friendly service people/cashier. Quick service! Less than 30 min for my oil change. I wasn't pushed to do any extra services. I just wish they had toys for the kids to play with. The one in Bellevue, WA and Renton, WA is family friendly so I'm used to those. But great service! Been here twice and never had issues! read more

Made an appt on-line for 4 new tires days ago. Got to my 9 am appt promptly. At 10:30 the service rep comes out and tells me that they haven't started on my car because the tech didn't tell her he brought it in...? My car has been sitting in front of the service desk for an hour and a half. The service reps didn't see it and wonder why it's been sitting there for so long? She said they wouldn't charge me today. What does that mean? Free labor? She said it would be finished in an hour. It's after 11 now. Still waiting.... Finally! They did knock a $100 off. That's cool. So this is Monday, and my appt was Sat. Subaru sent me a survey about my service. So I was honest and filled it out. Today, I get a call from Gresham Subaru, they left a message for me to call back. So I called, and I think I talked to the manager, or at least the service manager. He said he wanted to make this right and asked what he could do. I said I was happy with the $100 dollars, that he didn't have to do that. I told him I was only going to be in OR for 2 more weeks. So he offered to detail my car. I asked if I could get my oil changed, but I wasn't looking for free stuff. Then he said they were going to change my oil, detail my car, and give me a car to drive for the day!! Sounds very nice! Above and beyond what he needed to do. I'll let you know what happens after my appt on Saturday. So I took my car in for a detail and oil change. I was given a car to drive for the day, a brand new Crosstrek, with a full tank of gas! It was really a nice little car. I brought the car back at 4:30. My car was outside and ready to go! It looked beautiful! They got all the bug spots on the front that I couldn't get rid of. I did not clean out my glovebox or the console. When I got my car back all the contents were in a box! They cleaned that too!! It was like a brand new car. I have not looked under the hood to see if they cleaned that. My friend went to get in on the passenger side and about did the splits the floor mat was so slick! My windows were so clean too! It was awesome! When I went to pay for the oil change, that was free too! So awesome! They went above and beyond my expectations! Plus, I told everyone at work and they are going to take their cars there too!/ read more

Unfortunately disappointed in Subaru!!! They do promotions to get more buyers. They are always talking about how they love their loyal customers and want to support them but they never honor promotions for those that have been loyal for years! Customer service is terrible. read more

I have purchased new cars from the dealers in the past but this is by far the most pleasant experience at Gresham Subaru. I felt no pressure at all. Sarah Tzeo was so professional and courteous. She was so patient with me. She took the time to explain everything in very little detail to me. I definitely go back when I need a car in the future. I would recommend Gresham Subaru to co-workers and family members. read more

Gresham Subaru - My first Subaru! I love it. Thanks Sarah! - Car Dealers Near Me - Gresham, Oregon

Larry was patient and knowledgeable. I felt like he really listened to what I wanted. I am looking forward to a long relationship with Gresham Subaru. read more

Offensive, Shady, Bait-and-switch, Disrespectful. These guys don't have much going for them. After shopping around, and going to this dealership to look the day before I was pretty confident in a 2014 TDI Golf (the recently recalled one) they had on the pre-owned lot. I had found it online listed by them for $16.5k. Not bad, and I was comfortable paying even the advertised price, what I wanted was it with tax title and license included. A difference of a few hundred dollars to what was advertised on a still warrantied car. The young salesman from the day before was nowhere to be found, and I was paired with an older guy who reeked of cigarettes. After the test drive I let him know I was interested in buying today. Looking at the car a few pieces of the interior were broken, and the car was covered in a layer of ash from the recent fires... inside and out. I noted when I was driving the slight water marks on in interior, and I suspected they were from where the windshield met the front of the car as it looked like a seal was missing... this is where things got... weird. The salesmen had my friend who was joining me slam the door, while he put his ear up to where I thought the seal should be on top of the car. He had her so it 3 times. "Nope! No air coming through there! Nothing!" The next bit of weird... he laughed to himself and said "I've got a test I do on all cars. It's a good one." He hit with his palm cupped the door of the TDI, so it made a low noise. "See that? See?" Then he hit the door of a 2018 Subaru Outback next to it with his hand flat, to make a high noise. He returned to the TDI and said "THIS! This is a good car!" Because the noise a car door makes when you hit it tells all... The salesman led us into an office to talk negotiations. Before he even got to the price of the car he asked to have me fill out an auto loan application. I declined, my financing was all figured out and I had the letter in hand... and the print out of the car listed for $16.5k on their website. He went back and said they just wanted to run the numbers to see if they could get me a better deal on financing than what I had. Fine, I filled out the few sections that were necessary for this soft hit. He came back in with a form to sign, $21k for the car and a few thousand in add-ons. I declined the add ons, and he had worked out monthly payments. Asked me to sign at the bottom. I said no, that wasn't the advertised price of the car. He went back to the finance guy, and returned with the same price for the car but a longer term loan. I again told him, that wasn't the advertised price of the car. He had the finance guy come in to tell me they couldn't find my offer for the car online, that I'd have to use their financing. I said that was impossible. Both left, and sat for awhile gabbing at the desk before coming back, no mention of the financing offer, somehow it was found, and saying "Okay hun, we've got a sale on that car for $18k right now. You're hurtin' me but I can do that." Do not. Call a woman "hun" when she's buying a car from you if you actually want to sell it. I said no. The price of the car online is $16.5k. After a few more back and forth a with shady math and trying to get the loan longer... I handed him my financing offer, and said that's what I would pay - $16.5k with tax title and license included, and I wanted the car cleaned. (It still had a layer of ash.) He said they don't clean used cars, but he'd see what he could do. He asked me to sign the offer I was handing him, that if he could match that I'd buy. The salesman came back and said "Okay **kiddo**. You're really hurting me here. I can do $16.5k on the car (the advertised price) plus tax and license. Only with our financing. Can't go any lower. Can't do anything else." He showed me some arbitrary numbers about he was losing money, and just said it's "how math works." I stood up, after hours of this, and walked out. Had the price been non negotiable that's a conversation, but to go down after hours to the advertised price and act like it was a win for me? And to call me kiddo when I'm about to spend thousands of dollars was offensive, not the way to make a sale. Bought a 2016 Golf SportWagen a few days later, ironically from another Subaru dealership. Not sorry that Gresham Subaru didn't get my business. Word the wise - If you're set on using them don't give them any of your information until you're set on a price for the car. That wasn't a soft hit to my credit and I got a letter in the mail a few weeks later regarding an auto loan I applied for there... I didn't. read more

I had a great experience purchasing a new Outback at Gresham Subaru. Gabby was knowledgeable about the car and made the process easy and smooth. Nicholas offered a price I thought fair, without any pushy sales tactics. This was my first time purchasing a new car and my expectations were exceeded. If you're considering purchasing a Subaru and want an honest, easy sales experience Gresham Subaru is the place to be. read more

8/19/2017 Had a remarkable experience regarding some electronics on my Subaru Forester. Dropped in the other day to make an appointment. Had worked with Bryan Hayes before regarding the electronics and he was excellent so I asked for an appointment with him and he was right there at counter. He said lets go check your car now. I was amazed. And he got the problem fixed in ten minutes. His expertise is wonderful and even better is his responsiveness and friendliness and top rate commitment to first class service. With service like that, I'll keep coming back!! Many thanks. Bryan Suzanne T. read more

My direct sales associate was nice, but not knowledgeable. The upper sales men were condescending. They told me I was doing "fine" with my credit score. I would never go back to buy from them again. read more

My husband and I bought our first car from a dealership here from David, one of the salespeople here. He was really helpful and understanding and we found my husband's dream car at a reasonable price. I plan to come here again to purchase a car for myself. read more

4.5 stars! Good experience with this service department after a less than favorable time at Wentworth. I felt like Rebecca was really helpful, they listened, and were able to solve the hidden nail in my tire that Wentworth couldn't. It's not super close to me, and is not convenient... but, it's worth the drive from Portland. read more

WOW!! Today we bought a 2017 Impreza for our son, and I have to say, it was THE BEST car buying experience we have ever had. The service level we received at this dealership was incredible! From the moment we walked in, to the moment we drove off the lot, we were treated like a "friend". Not to mention, the process was awesome, quick and painless. We sincerely had not intended to buy anything today, and quite honestly, the ease of the process, kind staff and professional approach compelled us to buy a car. Thank you, Nicholas, Dave and Patrick. Great job today! read more

Went in for my free oil change as part of a package when I purchased my Subaru in 2015, mid oil change the salesmen tells me whoever rotated the tires last stripped the lug and it would all need replacing for a fee of $90, I had my infant son with me - the salesman saw my expression like bs and then guilt tripped me by saying "well if you don't replace it and pay the $90 i will just put the broken one back on but it could cause your wheel to fall off at some point" of course any mother driving her small child around wouldn't leave it broken lug nut on there. I consulted the previous dealer Subaru of Bend and they told it was bs, no way would a stripped lug nut have last 10k miles, and Gresham Subaru was at fault. The manager from Bend called and got me a full refund!! Don't trust these sleaze bags at Gresham Subaru! I also had a package for maintenance and they charged me without looking at my package read more

Had problems with my regular dealer getting 60K service done. Went to Gresham Subaru and got best service I've had so far. Great advice from Frank Cruz, help with loaner (they were out - got one anyway), work done right and on time. I'll be back. read more

The people here are truly the best . . so helpful, knowledgeable and friendly. The customer service can't be beat. I purchased my first Subaru from them 2 years ago and won't own another brand of car again. I would give them more than a five-star rating if I could. read more

Kudos to service department Blaine and Jimmy. Both very professional and efficient in getting matter resolved.