Great keys, good price. A very authentic neighborhood shop. Treat this as a quick errand or hang a while with Phil. He works fast, but he's otherwise in no rush. His warmth is part of the brand. Enjoy his company, and reward yourself for key-copying as a form of self-care. read more

I ordered a key July 16 and was told it would ship in 3 weeks. As of today, August 30, I haven't received it. I called and was placed on hold for 11 minutes. I called from another number and stated my concern. The person the answered said, I hadn't received it because Phil was sick. I didn't say anything. He asked if I heard what he said. I said yes. He said, "so you're not going to say you hope he's okay, oh okay." So unprofessional. You're not going to force me to say anything I don't want to say and I don't know Phil. Have never heard of Phil. If you couldn't fulfill my order timely, you should have provided me with an update and given me an option to proceed or be refunded. The audacity!!! Refund me stat! I don't need a $100, pretty key. You try to support small businesses and have to deal with this. Never again! read more

Literal scam run by heartless liars. Ordered keys in JUNE. Super expensive. Never heard updates. Never arrived. Calls = they put you on hold and then hang up 30 minutes later, then block your number fully. Thieves and jerks. Had to issue a chargeback with my credit card. AVOID THESE SCAMMING THIEVING LIARS. read more

These keys are handmade by Philip himself!! He's been around for 46 years & makes some unique & gorgeous keys that I had support him & get 3 for myself!! He was super friendly, made the keys in less than 5 mins while I waited, a bit on the pricey side but worth it!! Looks like a Castle Key!! Just stunning & priceless!! A must have!!! read more

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I bought my first house in California ( but would rather live in NY). My husband thought it would be fun to have keys made for our new house with old subway tokens. I saw this business on instagram and thought it was perfect. Here is what I will say...we ordered and paid for 4 keys on January 6th. We just received them today on April 25th! It took a long time BUT worth the wait! We love our keys and could not be happier. Thanks to Greenwich Locksmiths for giving me a piece of NY to open my home in CA!! read more

Greenwich Locksmiths - My NY key!!!! - Keys & Locksmiths Near Me - New York, New York

If I could leave no stars, I would. Placed the order in person at the store for a NYC subway token key in early June. Was never told a timeframe but okay. Mid July, I called as it had been six weeks and I wanted a status. Was placed on hold and they never picked it back up. Called back and they said they got busy. Sure. He took my info and said it would be expedited. Six weeks after that and now three months from making the purchase, I still don't have my key. I called, got placed on hold again, hung up after fifteen minutes and called back. Now they won't even answer the phone. Called and disputed the charge. Don't waste your time and money with this place. Seems like at one time, it was probably great. read more

I had one of the strangest social interactions I've had in a long time today. I've always had pleasant experiences with the father/owner of this locksmith shop, but today I had the misfortune of meeting his son, who apparently also works there. I stopped by to have some keys made and brought along a package that had been mistakenly delivered to my address. I was simply trying to get it to its rightful owner. When I arrived, the son was standing inside chatting on the phone with a friend while a small line of confused customers waited outside. I told him I had a package for that address. He looked at it and informed me that it wasn't for him, it was for his father, and then launched into a bizarre diatribe about how the postal worker delivered it to the wrong address because he knows his dad works there. The whole explanation was delivered with maximum condescension, and he kept cutting me off every time I tried to speak. At one point, a woman waiting in line got fed up, left, and loudly called him a POS on her way out. I just stood there wondering what alternate universe I'd walked into. Finally, I told him I couldn't care less about the package and was only trying to do a nice thing. I left it on the sidewalk and went about my day. Absolutely bizarre. read more

These guys are thieves. After three months of repeated calls, long waits, and simple requests for the two castle keys I paid $200 for, I was left with no choice but to try to dispute the charge with my bank. At no point did I receive the product I paid for, a straightforward explanation, or any semblance of basic respect. What I did receive was gaslighting and open hostility from the owner's son, who treats routine customer inquiries as personal attacks. Volatile, unprofessional, and emotionally unequipped to run a business. Keep your money! read more

Great response time and stayed in touch while en route to job site. Quick service and efficient payment. Repair was speedy, professional and would definitely hire for other lock/door problems in the future. read more

if you are dealing with the dad, service is phenomenal, if you are dealing with his son, look for another locksmith. awful customer service! read more

ONLY SHOP HERE IF YOU SUPPORT ABLEIST BEHAVIOR!!!!!! I want to caution others about using this business if you are mailing a key in to be copied. I initially called to place my order and also sent an email with photos of the keys I wanted duplicated. I received two keys, one of which was incorrect. I immediately called to address the issue and was asked to mail my original house key back so the correct copy could be made. I offered to return the incorrect key instead, but was told to keep it. After months of follow-ups, phone calls, and emails, the company finally sent the correct castle key that I originally requested back in October (it is now December 18 as I write this). However, my original house key was never returned to me. I emailed politely asking for my original key to be sent back. In response, I was told they would not return it and was accused of lying about being told to keep the incorrect key. The tone of the response was unprofessional and rude (see attached photo). It is extremely concerning to know that a business with my name and address still has a copy of my house key and is refusing to return it. For safety reasons alone, this is alarming. If you choose to use this company, please be very cautious about mailing in original keys. Make sure all instructions and agreements are clearly documented in writing Edit: it seems as though the original key was modified in place of being copied which is not what I asked for nor what they did the first time they sent the incorrect key. See screenshot for rude message sent back (especially to an actually autistic person) extremely ableist company. read more

Greenwich Locksmiths - Keys & Locksmiths Near Me - New York, New York

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The keys are great. The customer service is very poor. I have called several times, and they say they will call back about the status of my keys, and they never actually call you back. I regret doing this impulse purchase, especially given all the delays and follow up I have had to do. As I type this, I am on hold, yet again. Will I ever get my keys? I think they have received some notoriety and can't handle the workload. It has now been 5 weeks that I have waited. read more

Basically, if you're dealing with the owner, it's a 5 star experience. If you're dealing with the son (who does installation of locks), it's a 1 star experience. So the average is 3. read more

I recently had a key copied and it was very quick and cheap. I highly recommend this cute little shop!

Phil was incredibly gracious and knowledgeable. I was in the area and had a tough key to duplicate, and he got it done on the house, in about 45 seconds flat. Somehow tended to each and every person in line in a timely and courteous manner. Thank you a ton Phil! read more

Greenwich Locksmith Located on 7th Ave South Between Commerce and Morton Streets Philip has been my Locksmith for over 25 years I come here when I need service and so do all my friends and my neighbors He can duplicate practically any key Reliable Fair Trustworthy 5 stars read more

Greenwich Locksmiths - Keys & Locksmiths Near Me - New York, New York

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I visited Greenwich Locksmiths today and I was never treated so rudely by a anyone. As a long term customer I was esxtremely surprised and disappointed. while i waited in line to be serviced the young man behind the counter completely ignored me and serviced other customers. He carried out long conversations with them as though I was invisable. When i tried to get him to cut my keys he told me to go to a hardware store and said he didn't need my business. I will never go there again and will recommend that others not go there. His father would never have been so rude and insulting. read more

i caught a train to ny wanted to get a custom key on tiktok i was told by the son it would take 3-4 weeks the deadline has came and gone atp i just want my money back i called for a update never got a call back read more

Maker of the iconic NYC Subway Token key. Such a wonderful souvenir of better times. Drop off one day, pick up the next. It's also not cheap. But it's a key. You're using it daily. This one gets noticed. You'll love it. Totally Worth It. Really cool looking store, too. One of a kind. read more

Greenwich Locksmiths - Cool Key Maker - Keys & Locksmiths Near Me - New York, New York

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Over 40 years ago when I first moved to New York Greenwich Locksmiths were the first place I got a key copied. Today I had them come and put a new lock on the front door of my shop in the West Village and they provided the same great service and price as always. A perfect example of a type of long established and trusted family business that's rarer and rarer these days. 6 STARS read more

Went here today after being told by countless other locksmiths that they couldn't copy my Aprilia motorcycle key with a blank and original key. This locksmith did it in less than a minute flat. Highly recommend. This locksmith clearly is a professional, knows what they're doing and did it fast and at an accessible price. Will definitely return for any other key copying needs. Thank you! read more

Lived in the village all my life and finally got a reason to go to Greenwich Locksmiths! My beloved cat recently passed, and I wanted to get his adoption collar medallions stamped with his name on the back to commemorate him. I went to a number of shops to see who could do this and finally met Phil at the shop who said he could. I got the medallions back so quickly and he waved any fee. Honestly warmed my heart so much to interact with Phil and the incredible shop. It's a work of art in itself, and Phil is as class act as it comes. As a born and raised West Villager, I want to preserve all the shops from my memories - the ones that are part of the soul of this place - and patronize them more often. After this experience, I'm finding a reason to get new keys every month, I swear. read more

Greenwich Locksmiths - Keys & Locksmiths Near Me - New York, New York

The service was outstanding. I had never heard of 1 key for two locks before. I was trying to get an economical lock for two doors and Mr. Mortillaro told me about the 1 key for two locks. OUTSTANDING. It was a lot cheaper than purchasing 2 different locks. He also helped when one of our locks that I purchased was damaged. I would definitely use him again and also refer him to anyone that needs a locksmith. read more

Had a storm door key that other locksmiths couldn't duplicate. Came across an Instagram shout out for this old school locksmiths. They were able to make a duplicate easily. Giving me peace of mind so I wouldn't have to change my lock. Shout out to Greenwich locksmiths!!! read more

Couldn't find anyone to copy my 75 year old filing cabinet key until I brought it to Phil.

This may be the only locksmith in NYC with the blank key to our house door. We went to many and they said this is the place to try if you've got an odd key. The locksmith knows his keys and could find ours out of a vast supply. Fast, well made (I've had someone make a key elsewhere and it didn't work in the lock; not a big deal for a cheap key, but this slug set us back $35), and close by. Whats not to like! read more

Simply the best locksmith in New York City regardless of size. They cut keys that no one else can.

I asked for a quote to change a lock in a small outdoor notice box for our block association. This was January 15. I texted and stopped by mid February to check on the status. I was told they were really busy. The son said "oh maybe I should take this out of text and do a proper order" Fine. Still no rush. I texted and stopped in again beginning March. They still said they were too busy. When I asked when, the father said within two days. Today, 4 days later, I get a call saying they replaced a lock on another street and was not mine. Here is a copy of the text: "Wanted to confirm if the box we are changing is the one you originally sent photos of, Phil asked me to change another box in a hallway closer to Carmine" When I responded that was not me nor nothing to do with me, the son suggested I was not a nice guy and told me to go elsewhere...."ha ha" I went to the shop to speak in person and the father was there. I asked him why I got a text like this after all this time, he told me I needed to relax and said he wasn't responsible for texts his son sends on behalf of the business. It then escalated and he became very aggressive to a point where I felt the need to film him. He ended up telling me to shove something up my a**. Well, I wouldn't go back. I've heard these stories of insults before but never experienced it my self. Very disappointing as they've been my go to for 30 years. read more

PLEASE PLEASE PLEASE DO NOT USE THIS LOCKSMITH. Overcharged by 3x for a copy of my keys and he did not tell me the price beforehand. More troubling, he yelled expletives at me and went on a racist rant after I coughed 3 times - to be clear, I was well over six feet away from him, we were outdoors, and I was wearing a mask. Please do not be support this racist, unprofessional locksmith. We are and deserve better than this. read more

greenwich Locksmiths are the Mujhedin of Perfection in Key Cutters. Worth every flat $20 bill plated in Gold on any metal surface. A service oriented team of articulate finger-needles which connects Service to brains. A true Know-How Lock smith and a No Nonsense kinda Guy. I'm a professional Body-Language Expert With Defense Data Recovery. My key was broken in pieces and i needed a miracle. Thanks to a genuine true NYC Locksmith I was able to carry on with a busy work schedule less the stress of shopping around hundreds of Key-Smiths Greenwich Locksmith did the job. 5 Stars genuinely deserved. read more

Tenants said their buzzer wasn't working properly so I called these guys they sent a guy over and when the buzzer worked at the time their guy came he left without even checking anything and they charged my $273. Stay away. The tech was also very rude to me and spoke to me like a child. read more

I've been coming here for more than two years. Phil and his dad are great. In the off chance there's an issue with a key, they will happily take care of you. Only spot I'd go to in West Village area. read more

This is by far my favorite store in New York City. I love the artwork they make with keys and the quaintness. It looks like a house for gnomes and wizards; a tiny monument to skill, integrity and kindness. I will never go anywhere else. A few weeks ago, I was locked out of my home and called many locksmiths at the dead of night to help me get back in my apartment. I remembered the code on my key and asked each and everyone to cut me keys according to the code number. No one had the skill to do that, they all wanted to install a new lock and charge a fortune. Philip, the owner of Greenwich locksmith asked for a picture of my door lock and cut me a duplicate key with no problem at all. He waived the fee. He made me feel like a human again. It is such a balm to know such people still exist. I will go back often to cut all my keys or for any excuse He has the right password to any lock or safe or to life, really: integrity and skill and kindness. Thank you with all my heart read more

Greenwich Village Locksmith: A disappointing experience after several attempts. They misdiagnosed the issue and replaced the lock after a service repair call when he claimed he never charged us for repairs when he did and I sent him the invoice. He then 9 days later said the lock had to be changed -- so he did at an exorbitant price. the lock did not close properly from day on. Despite my numerous calls to repair the issue after replacement, they always said we are busy And would not return messages. After three months, I realized they were dishonest. The son texted and claimed our lock was vandalized and blamed us, but it was their unprofessional and unpleasant service that caused the problem. He just couldn't do it and I noticed the day he was working on the lock that he was struggling. A professional does not work like the way he did. Too bad for them to use the top name of "Greenwich" and deliver an unpleasant and unprofessional service in this neighborhood. I wouldn't recommend them to anyone. read more

Almost worth getting locked out just so you could call these guys. Great locksmiths and - even more important - great neighbors. Helpful, efficient and there when you need them. Couldn't ask for more. Brian C. : Grove Street read more

These guys are extremely rude, offensive, overcharge for keys and take advantage. What a shame.

We have attempted to use Greenwich locksmith as a 3rd party vendor multiple times, and they have accepted work orders and been no shows to our clients multiple times. Excuse after excuse after excuse. Phil is a complete joke. His complaint was that he had to dial an extension to reach us, so I provided my cell # for him to reach me directly. 3 days later, still no service, and more excuses. Stay away. read more

This is the Best Locksmith Period!!! Was used during a time of emergency for law enforcement. He was able to install a 2 secured locks in 2 secured Doors. I thought it was impossible But it was. And Thank God, they saved us in crisis. Also they were able to replace keys for Locks we did not have keys fo!!! They're the Real Deal. read more

Best of New York I got my keys made here and they were able to make 2 keys when no one else could. At first it didn't work and I had to go back, and they figured out what was wrong. Really amazing owner / son duo, reminds me of the old school nyc I know and love. I will never get my keys made elsewhere, as it's my priority to keep small businesses like this thriving! read more

If I could give Greenwich Locksmiths 100 stars, I would! Yet again, after coming to GL for over 15 years for all key things and beyond, they came through again flawlessly. I had a box whose key I misplaced long ago during a move out and after some thinking, I figured the only resource whom I knew would know what to do (or at the very least steer me in the right direction) was GL. About 3 minutes after arrival, the box was opened magically by Philip. Another happy customer, thank you so much Phil, you have no idea how happy that made me! Say hello to your Dad, keep up the great work and all our best wishes. read more