Ivan is amazing! We called and he was there within 10 minutes. From there, he was able to fix the lock and guarantee it won't happen in the future by installing a high security lock with a unlocking feature for a reasonable price. If you're locked out, call Ivan! read more

Huge scam. Locked myself out of my apartment, called these guys. Guy said he was 25 minutes away. An hour later he shows up, does 30 seconds of work, and charges $400. I called to verify the price and they said "$95 and up." I told them the guy charged $400 and they just shrugged. read more

The absolute worst customer service I have encountered! a friend of mine was locked out of their house and they told her they would contact her. The person on call did said 35minutes. After an hour and a half she called again. They said the tech would call. another 45 minutes she called again. And again and again and again. 3 1/2 hours later the tech called then hung up on her. The absolute worst customer service I have encountered in a long long long time! read more

My wife called the company while I was out of town to open a locked door in the garage. The tech that came onsite convinced her that the door needed to be drilled out and said he could not open it any other way. He then installed a new door ***** backwards. The door will not even shut. He left it like that and my home open to security risks. He charged my wife $330 for the service. I called the business and spoke with "Dan". He would not give his full details. Once I explained that I would like at least a partial refund, he stated that they would not come out and fix it, and would not refund any of the money. He actually asked me why I didn't fix it in the first place and that I can fix it now. Very rude and un-business-like. Full refund of $330 as I have to repair what they broke. #crooks #bbb read more

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I would never use this company again. They used third party contractors and deny any liability if anything goes wrong. I got locked out of my apartment and called them for assistance. They sent two guys, who I later found out were just subcontractors. They got me into my apartment but broke my lock in the process. They then took off the entire lock and door handles, and said they had to go get another guy to fix it. When I called the company to find out why the guys had still not come back nearly three hours later. I was told to stop accusing them of doing faulty work and they even alleged that my lock was broken when they got there! He then told me to stop calling him. Below is a picture of what my door looked like after their guys had taken off everything and left. The subcontractors eventually came back and fixed my door at Midnight. They also charged me more because they "helped me out" by fixing the lock, which the they broke! read more

Top Notch Locksmith & Security - Keys & Locksmiths Near Me - New York, New York

Henry was very helpful and knowledgeable about the products. I highly recommend everyone to go to him for any key related matters! read more

Top Notch Locksmith & Security - Keys & Locksmiths Near Me - New York, New York

Dishonest - He originally told me it was going to be $190 and then when he was done he said it was actually $288. When I asked him to explain the charges, he barely could. I would never call this place again, it was a complete scam. read more

Eddie was able to come out within the hour despite the rain and despite the fact that I specified that it was a non-emergency situation. Successfully installed a new smart lock on my door after having to slightly adjust the size of the cutout (sloppy craftsmanship from whoever installed the deadbolt previously...). Extremely reasonably priced, professional, and fast. Will definitely use them again if necessary. read more

Estimated wait was 45 minutes but they showed up in 1.5 hrs which is expected on a Saturday evening. The team was able to fix our problem (key broke in car ignition) within 20 minutes. The fee was a bit high (200$) but that's what happens when you break your car key on a Saturday in NYC. The guys who came (one named Sam) were pleasant and got the job done in a timely matter. read more

Fast service, but definitely more expensive than I thought. The locksmith had to drill through the lock, overall was only here for 5 minutes, but I was charged $350. On the phone they said he could take cash or card, but he would only accept cash, and he said this after I got into my apartment. So be wary, you will most likely have to pay cash. read more

Very excellent service from dispatch to the guy coming to our site. The dispatcher gave me clear and concise information and my guy was here on time and if he was a minute late he notified me about his status. Last night, he installed a lock and silly of us we locked ourselves out. I had told him about it and he followed up with me within 10 minutes and came straight back to me the same night to fix our lock. Thank you Top Notch and Matthew Gonzalez read more

I popped into Top Notch Locksmith to make a copy of my key for our housekeeper. The store is bright, clean, and air conditioned. As soon as I walked in Henry stopped what he was doing to help me. I showed him the key and he grabbed what he needed off the wall, made the copy in the back, and was handing me both keys within 60 seconds. They also have security cameras and locks if you need them for your home or business. If you stop in ask for Henry! read more

5 stars, hands down. I had the most enjoyable visit to Top Notch Security. I misplaced my keys and Quiana, who is an absolute angel, solved my problems with ease and grace in a matter of minutes for a phenomenal rate. Definitely coming back for all of my key/security troubles and referring all of my friends. read more

These people are absolute LIFESAVERS! I'm a student and I was up pulling an all-nighter studying for an exam... at 4am I decided to go get some food and locked myself out of my studio apartment... oops. Called them right away and an employee named Leo was here within 25 minutes, very friendly and understanding despite the time of day! It was expensive but well worth it in an emergency situation! Thank you so much Top Notch Locksmith!!! read more

Thanks To Matthew he installed a lock ,doorsweep,was on time,very professional,finished the job very quickly, had everything he needed for the job and made it look great. Also the girl that picked up the phone was very nice and professional, thank you top notch for a great job, and thank you ninja. read more

Top Notch Locksmith & Security - Keys & Locksmiths Near Me - New York, New York

Have gotten my keys copied here multiple times. Always quickly done and never had to wait! Great place!

My deadbolt key was lost and it took two people to get in. It took over 2.5 hours and they jacked up the price 3x what I was quoted. A friend of mine in the same building had theirs fixed for a fraction the price and time. $800+ later all I can say is call someone else. read more

Absolutely the best locksmiths i have ever used for my properties! they were on time for the appointment , they gave the best prices in the city and everything was completed quickly and professionally. they gave me every option so i knew exactly what i needed for the entire building. i own many buildings in the city and have had many locks changed and i have to say they truly are TOP NOTCH! ask for Roye Gvili. read more

Great service! Needed a lock changed at my new apartment. Very satisfied. Patrick was great.

Matthew is one of the locksmith on the planet. This guy literally saved me. He was awesome and gave me the best options and did a fantastic job on my door. Also super friendly and nice. The job took few sec. Highly recommended. A++ read more

I had to make a copy of a key, and the people at TNS were willing to stay an hour past their closing time to accommodate my needs - Simply Amazing! When I got there, they were fast, professional, and on point. You just cannot ask for more from a business, period. These guys are fantastic! read more

We renovated our shop and got all new doors and locks. Dan came in to purchase something and we asked him about his alarm and security services. He didn't try to sell us on some expensive system - he said that all we needed were good locks. His locksmith came and looked at our space to assess what we need and was here the next day to install. He was quick and neat and very pleasant. Later that night, I had an emergency situation with an elderly relative and had to have a new lock installed. I called Top Notch at 10 pm and I scheduled a service call for the next morning. The tech came on time and assessed the situation. I was notified beforehand of all costs and the job was done quickly and well. read more

I had the best service from top notch services!!! I used them to change my lock in my new apartment That I had moved into in the east village and Matthew was such a nice and professional technician he made me feel safe and secure after such amazing services from them I called top notch security for services to help me change my air ducts cleaning and again service was excellent! I definitely would recommend them to anyone that wants fast service and reasonable prices!!! read more

This is the best locksmith and key service in New York City. Alan has helped me out of two emergency situations where he was able to unlock padlocks that I had lost my keys for. His business is really top notch and services everything that you could need for surveillance and security. I fully recommend his services. read more

These people are my LIFESAVERS. I was just on my third day of living in NYC and was feeling very overwhelmed with unpacking and getting familiar with new territory. I ran down to the garbage shoot in my building to throw out some trash and didn't think to grab my keys, since I didn't lock the door behind me. It was then that I found out that my door automatically locks. So here I am - no keys, no wallet, no money, no cell phone - NOTHING! I immediately panicked and my dog, who was locked inside decided to go on a nonstop barking rampage. Keep in mind I am new to the building and a barking dog does not make for new friends. So immediately the panic set it!! Some neighbors in the building let me use their cell phone to call the super but no answer. Finally I made the decision to go to Top Notch. Luckily I knew where they were located since they made key copies for me just two days ago. When I arrived at Top Notch the door was locked and no one was inside - more panic!!! However, they had several signs posted with an emergency 24/7 number. Since I didn't have a cell phone I had to ask numerous people to borrow theirs - all of who said no. Finally a kind soul let me borrow his cell phone. At this point I was so helpless, overwhelmed and upset, I had tears rolling down my face. I called the 24/7 number and they picked up immediately. They could sense the anxiousness and upset in my voice and quickly assured me they would get me into my apartment ASAP. They let me know that a locksmith would meet me at my address in 30 minutes and calmed me down. 30 minutes later I was greeted by the locksmith who got me back into my apartment in seconds and allowed myself to calm down - as well as my dog! I cant thank these guys enough for the quick and prompt service. It cost $120 to get back into my apartment - not sure if that is the going rate, but at that moment in time I would have paid anything!! Responsible, reliable, and quick - thank you thank you thank you!!! read more

I locked myself out tonight and immediately called Top Notch...David was amazing and came quickly and fixed my lock efficiently and talked me through the options available...very happy with the service and will definitely recommend to anyone on the LES! read more

According to the sign at the door the physical location is open from 9 am - 6 pm Monday through Friday. Unfortunately I have been trying to copy a key and the place is not available at the times specified. My roommate and I have gone on two separate days at 9:15 and 9:30 respectively and the place is not open. Please change the times for 10 - 6pm so this does not happen again. read more

After a fire in the space below my apartment, the FDNY crowbarred my door and jammed it closed, then entered through a window and locked all the doors from the inside. Roye came on his way home at 11:30pm (after getting to work at 8am) to help me get in. He's really nice and has explained everything and talked through pricing. He is awesome and I cannot recommend his business highly enough. read more

Top Notch Locksmith & Security - Keys & Locksmiths Near Me - New York, New York

Very professional. They know their stuff! You can trust this company. They are licensed, bonded, and insured. An actual storefront, so you know who you're dealing with. I asked Eli how my landlord was overriding my security system, to gain access into my apartment, when I was out. He took the time to explain. (Not like some locksmiths with a card or sticker on the mailbox, with no address on it) read more

I went here to get back up keys for my studio. Excellent and fast service ! Very clean store Helpful staff too :) read more

This place rocks!! Nice guys and fast service. Definitely go here for key copy or any other security needs!

I got locked out and I had no cellphone, no keys, so I walked across the street to the neighborhood locksmith. The last time I did this to myself was in the 1990s, so I had a bit of rude awakening when I found out that the whole thing would cost me close to $300. I was missing my flight, which meant more money too, I was highly stressed, and broke down. These guys gave me a $30 discount, which made me feel a little better. And today they made me a copy of my keys. They have 24 hour service by phone and very nice people working behind the desk making copies of keys during regular business hours. They get the job done and I'm very glad they are in my neighborhood. read more

So quick and easy to get copies made here. Staff is so friendly and copies are very reasonably priced!

I went to get several sets of keys made, and the service was friendly, fast, and affordable. This is the closest locksmith in my area, but I'd still go to them if they were farther away. read more

I cannot recommend highly enough. After many years an old lock just wouldn't open - locked out - I called TOP NOTCH LOCKSMITH SERVICES. To be honest you hear stories so I didn't have high hopes - but in less than 10m mins Roye arrived! Polite and friendly Roye saw the problem and replaced the lock within 30 minutes. I now have a state of the art lock that works perfectly. Great rates. They offer other services - I will be sure to call them again. I will be recommending Top Notch Services to friends and neighbors! Thanks Roye read more

Changed my broken lock and doorknob. These guys are fast (when they say "we will be there in fifteen minutes" they mean it). Would use them again, and refer them to friends. Best in Manhattan. read more

We bought a new smartlock and I called Top Notch on a weekday afternoon to have it installed. When I tried to schedule a time they asked when was good for us. I said "how about right now?" to which they replied "ok somebody will call you in 20 minutes". Sure enough somebody called us and was there within the hour to install our new smart lock. He stayed to make sure it was functioning properly and left his cell number with us in case there were problems over the next few days. Great service! read more

I needed to have my keys copied, but here they don't copy I-security keys. They recommended me a place (317 grand street) where they copy that type. read more

I love this place. The key to my building is apparently very rare - I went to no less than 5 other key cutting places before I found Top Notch and they had the key I needed. Now I go back to them for all my key cutting needs - the staff is very nice, as is the store front. Unlike most key cutting places, this one feels very inviting, clean, and roomy. read more

My experience having with this company was not very great at all. I called them to have air ducts cleaned. Service we lousy price was pretty high. In the end work was only partially completed. I feel that it's important to report this accurately as I called his company upon the recommendation of reviews on Yelp. It my be that at other services they do better work for example locksmith etc. read more