We have done several successful home renovation projects with Susan Brisk of Euro-Plus Design (and…read moreher colleague David Ostrom, a top-notch general contractor), including a complete redo of two bathrooms and some creative work to carve out a third entirely new bathroom out of extra space in the master bedroom. Susan worked with us with great enthusiasm and energy to design the space (including 3D AutoCAD layouts!) and to find and purchase fixtures that matched our style preferences, while also providing her expert input. The results were amazing. We recommend Euro-Plus Design to anyone looking to do a home renovation.

Shout out to the folks at NKB. We had an excellent experience with for our complete kitchen…read morerenovation. Project was almost a total gut-job with walls, floors, electric and plumbing demo. From the initial design process through the final installation, the entire team was professional, knowledgeable, responsive, and easy to work with. Norfolk did a great job coordinating everything and keeping the project moving forward on schedule. Their attention to detail and quality of workmanship were outstanding, and they were great at dealing with changes that were needed during the project. Most importantly, the finished kitchen came out beautifully and exceeded our expectations. We are extremely happy with both the quality of the work and the overall experience. We would highly recommend Norfolk Kitchen & Bath to anyone considering a kitchen renovation.

Horrible experience overall. We went with Norfolk based on a referral from a friend who's husband…read moreworks as a cabinet / installer. From start to finish, nothing but trouble. First, our designer lost the design plans and tried to cover it up. This caused us to have to try to re-remember items that we had discussed prior. For example, we asked for no spice rack, then we get a spice rack, so we then had to improvise once the project was underway. Completely incompetant...no apologies, and our designer clearly didn't listen the first time, take notes, and honestly just didn't care at all about us. We should have known then, next time we will just walk away..... Next, our contracter was a complete joke. Never inspected the site for follow up / punch list items. Eletrical and Floor contracters were sub par, we still have a light switch that doesn't work properly. They destroyed our dining room floors relocating our refridgerator, with no full repair, just a touch up that looks like crap. They also damaged our mudroom floor and apparently have no idea how to fix what they broke, so I now have a gap in my floor that has never been addressed. Lastly, they never finished the final revisions to the trim. I told this clown several times what we needed to tidy up on, and several times never receieved follow up. In other cases, he did not properly relay instructrions to the sub contractors, so twice we had cabinet / trim people show up without the necessary materials to tidy up. The cabinent / trim guys were the only bright spot in an otherwise horrible experience. I truly felt bad for Bud and Shawn as their time was wasted by our General Contractor. As it stands now, almost 6 months since we were suppossed to be "complete" and zero follow up. I am embarrased to have people show up with incomplete instructions, and our general contractor has not visited the kitchen to address anyting since NOVEMBER of last year. Do not go with this place, over budget, zero follow up, horrible design team, bad sub contractors. Complete waste of time, and we never got the satisfaction of a final, complete, project....

We went to Design 1 because we were unhappy with the selection at the kitchen design showroom our…read morebuilder contracted with. We told them up front we couldn't buy, that we were obligated to work with someone else, and we just wanted to look around. They were undeterred! They took an active interest in our project, gave us design ideas and seemed genuinely interested in our project, not our money. We ended up asking our builder if we could switch to Design 1, and we are very happy we did. They are a little pricier, but well worth it if you are a fish out of water when it comes to designing a new or remodeled kitchen. Beusha & Kaitlin were especially helpful.

We worked with Design 1 for our kitchen and 3 bathrooms. Kaytlyn (no longer with Design 1) provided…read moregreat design services, but Design 1's business practices are unacceptable. We were very clear that we were phasing the work, and they very carefully coordinated timelines for ordering the custom cabinets in the first phase of our work. Because of this close coordination for the first phase, we assumed they would do the same for the remainder of the project, but they then ordered everything else a year before we needed it, without notifying us. We didn't even know they had ordered everything a year in advance until they billed us $265 for the storage fees. (Apparently they need to nickel and dime you even if you're spending almost $150,000 with them). Then, after Kaytlyn left Design 1, we requested delivery of material for the current phase, and they tried to overcharge us by $9,970.61, citing invoices we had paid 6 months prior. It is unclear whether they are having financial issues, have poor accounting practices, or are simply dishonest. Whatever the cause, good design without equally good business practices is unacceptable. I highly recommend going elsewhere.

If you read my reviews you know that I've been renovating a condo with my mom for what seems like…read morean eternity. We came here for our kitchen counter tops and were immediately impressed with the professionalism that comes from Natalia. They have a very good selection in store, and the prices are very reasonable. Not the lowest, but much cheaper than most places we looked at. Natalia directed us to many warehouses to pick our counter top. Once we picked the granite she handled everything and had the piece moved to the factory in Everett (the main branch). There, we met John, who was the person who does all the installation. He was extremely nice, friendly, helpful, and professional. He even picked a fantastic remnant for our window top that has since become our favorite piece! There was a minor hiccup along the way - they cut out the wrong shape for our sink.. but luckily for us, they had another piece. If that was the last piece.. I might have had a different review. So I would advise everyone to follow up and confirm details every step of the way (for all granite places, not just here). Even with that though, they still did a fantastic job. Everything looks amazing and you can barely see the seam in the kitchen. I highly recommend.

Warning: Extreme patience required This company has major…read morecommunication problems, both internally and with customers. The woman who works in the store is sweet and courteous, but she is dependent on the guy in charge, John, for information and he doesn't seem to check the schedule or answer his phone. If your counter tops are ready, or if they have a question, or a problem, do not expect them to call you. You will have to call them. I was told by Milly, an efficient young woman who first won my business, that my estimate would be ready the next day. Three weeks later, I still didn't have an estimate and Milly didn't seem to work there any longer. After I left several messages I found out that they had to come back and check measurements. This happens ... but were they ever planning to call me??? On several occasions, I wasted whole days waiting for these folks to show up. Once they didn't show at all. For installation, they told me they'd come between 10-12. At 11:30 I received a call that they'd be about an hour late, but they didn't show up until 3:30. Then there were several glitches. John also suggested I replace my window sill with granite. Well ... no one accounted for the fact that removing the existing sill would leave holes on the sides and beneath my window. The guys came back and added a short back splash, but they left holes under the window and on one side. I had to have someone plaster over these places. Perhaps this was my misjudgement in part, but no one explained it to me. Also, I got a new sink. I asked three times if I needed a plumber and was told I didn't. Well, guess what? I did and still do. Two weeks later I'm still trying to get an appointment. I would have scheduled a plumber in advance if I had known. So, when the granite guys disconnected my sink, they neglected to close a valve which resulted in a leak in the basement below my condo which I was very lucky didn't result in the condo association charging me. Finally, there is a a language barrier. The guys who came to my house were nice and polite, but were not fluent in English. Some didn't seem to speak it at all. I don't have a problem with this ... as long as someone communicates clearly, which was not the case. In the end, the granite does look great but the it was a very stressful and drawn out experience.

Genuinely the worst contractor I've ever hired or worked with, and that's saying something…read more I used to own a property management company, so I'm familiar with home renovations and I know a lot of contractors, but when it came to doing my own home renovations I found myself shorthanded with the building boom during the pandemic. I found Angle Stone, and I asked for a quote. We set in on taking care of my new office/den upstairs. The good--Cassiano is generally responsive when you reach out to him. That's the end of the good. The drywall and painting work upstairs was fine. Not great, but fine. The trim work was emphatically _not_ fine. None of the joints were scarfed (butt jointed together), none of the trim had been sanded, and virtually every joint was off (a post-and-lintel style where none of the lintels overhung the posts consistently even on different sides of the same window). It was below-amateur work, and Cassiano admitted to it--these were painters, not trim carpenters. But don't worry, he said, he'll do the fixes _personally_. And his drywall folks were pretty good, and getting the downstairs reinsulated (gotta love old New England houses) before winter was a priority. They'll start on day X, he says. Also, 50% up front, thank you very much. (The fortunate bit: Angle Stone was pretty cheap. I didn't lose _that_ much on this whole escapade.) So he comes over with his guys (who did the upstairs) to do a walkthrough. Then day X comes...and they don't start. Then X+1. Then X+2. And then he has a completely different crew than the folks he brought over doing the demolition and insulation. Then that original crew (rather, the wife of one of them) *calls me* and asks if people were working today. Because, they claimed, Cassiano had tried to renegotiate down their rate, and they had refused. I knew what I was paying Cassiano. I don't know how to say this any other way: he had the money. Drywall went in--drywall too thin to replace the old stuff, after I had clearly told Cassiano how thick the original stuff was (and his own guys had done the demolition). This meant that not only the hardwood floors were gapped off of the new walls (fixable), but the window boxes were proud of the drywall about a quarter inch. I pointed this out to Cassiano because, as mentioned--I know how this stuff works, yeah? But no no, we can deal with it, Cassiano says, he'll be there himself to fix it. He wasn't there, though. He went on vacation. But let's go on. So then the plasterer was a *disaster*. Bad, spotty work, and the trim carpenter he'd brought in (correctly) observed that she didn't know what she was doing with the ceiling, to the point where she left after telling me that she was going to pay the trim carpenter to do the joint compound work on the ceiling. The trim carpenter was sub-par, but here's where we go from bad work to absolute crazy-town: the trim carpenter told me that *he had never met Cassiano*. He told me (and some of what Cassiano also told me in passing corroborates) that Cassiano was hiring people sight unseen from WhatsApp handyman groups and sending them to my house. WTF?! So, back to the drywall situation and the trim. I was working when this happened so I didn't know about it 'til afterwards, but Cassiano directed the trim carpenter to scribe behind the window trim. With quarter-inch plywood. Which meant that now those two windows, and none of the other windows in the house, had inch-thick (rather than 3/4" thick) trim. It looked comically bad. But it gets worse, because then came the painters, and I really wish I'd had the opportunity to get into their heads because this is amazing. The paint work was at best sloppy. Thin enough in places to see the drywall underneath. Entire sections of the kitchen wall missed, no paint. The trim paint just slathered on, dripping and with bad edges--no tape work, obviously. Paint on the floor, not cleaned up. And the best part? They painted the wrong things the wrong color. They painted the feature wall in the living room the light blue semi-gloss that I had placed _in the bathroom_ for them to use _in the bathroom_, because obviously with the rest of the living room being flat paint I definitely want semigloss on the feature wall. The can of paint intended for the feature wall, which I'd left in the room and directed Cassiano to use there, was never even opened. He, of course, never fixed the office upstairs, because this is when I fired him. No refund, of course. So I have been having folks I know and trust redo all the upstairs trim today and discovered that when his guys trimmed the windows, they didn't bother to insulate between the window and the framing. Trim boards and then straight to open air. Which explains why it was so cold last winter, and why I'm writing this review today. I got maybe $2K of value out of paying this guy around $10K, and I'm still paying to fix his mistakes. At least this was theraputic. I feel better.

We've worked with Cassiano on two small projects (so far) and couldn't recommend him and his…read morecompany more. He's professional and timely in his communication; he's careful and takes pride in his work; and his quotes/fees are completely reasonable. Once we're ready for our next project , we'll be using him for our bathroom renovation.

Rude woman. Her skills are poor and too expensive. She needs to fix her attitude because being rude…read morewill get her nowhere in her life or her business. Never using this inexperienced woman ever again. Also, she clearly doesn't know interiors.

I had my living room picture window treatment done by Melanie Murphy interiors. She offered me many…read moreoptions discussed what would work in my space and measured the 133 inch wide window. Her installer did a fabulous job installing the wood blinds by hunter Douglas ! No fuss no muss clean quick efficient. I love how the new treatment provides privacy and is Versatile when opened that it allows us to have a view outside when opened . Ms Murphy was so helpful and together we made a great decision that I will enjoy for years to come . I can't recommend this company enough

The home staging service might be good but Maureen doesn't pay contractors for services performed…read more After 8 months, I still haven't been paid for website updates. It use to look like this https://erikbettencourt.com/mlt/ until she made awful DIY updates to avoid paying me. Contractors beware.

The team was amazing to work with. Our house was transformed! We ended up with multiple offers…read moreand significantly over our asking price. The cost of staging more than paid for itself!

Norfolk Kitchen and Bath just finished a major renovation of our primary bathroom and we couldn't…read morebe happier. Their designer (Tong) helped us with a plan to combine two small awkward rooms into one bathroom and worked within our budget to give us a much more functional space. Work started as scheduled with Steven as our PM and he kept us well informed along the way, handling any issues as they arose and minimizing disruption to the rest of the house. The NKB carpenters (Michael and Jorel) were excellent and kept things moving onsite along with some great subcontractors for plumbing, electrical and tile that Steven aggressively coordinated to ensure the project progressed quickly. The end result was better than we hoped and we only had one small change order for a late change we made to the plan. We truly appreciated the professionalism and flexibility of the whole NKB team from the design process with Tong through final payment with Adelya in Finance. They kept us on schedule and on budget with no surprises. We now have a beautiful bathroom that we will enjoy for years to come!

I worked with Richard and he was amazing! The cabinets are very high quality and he gave me VIP…read moreservice. Highly recommend!