Just want to commend Boundless Management for the wonderful service they provide! As a rental…read moretenant, sometimes it can be frustrating dealing with management companies when it comes to service requests or other concerns for the place you live. One way Boundless is proactive in this, is their quarterly inspections and property walk-throughs. I have had the pleasure of having Jamaal Carroll as my property manager and I admire his thoroughness and care when it comes to things that need to be done. His commitment to both my safety and comfort in my rental property is top notch and he will even see things that need addressing that I haven't. Just want to thank you Jamall for your eye for detail and I also want to Thank Tina for collectively working with the team to expedite any service requests! Thanks to the maintenance team, Juan and Adam for doing such a great job of repairing or replacing broken or non working items. I am comfortable and happy in my home because of the entire Boundless team! Kindest Regards, Julia Whetstone

The units at Waldo St are disgusting and probably riddled with mold due to the constant leaks and…read morelack of proper air conditioning. Make sure you don't want your deposit back if you rent with them, because they will do everything in their power to keep it from you! My closet had 0 shelves and all of the windows were painted shut, including in the kitchen with a GAS STOVE. So much shoddy work being done on these properties, I would truly look elsewhere. And they will respond to your maintenance request, but they will also do THE LEAST possible to "fix" your issue aka shut you up. Good riddance!

I have been renting at the same building for 5 years now, it's over 100 years old, so obviously…read morethere will be the occasional maintenance issue, but Victor is great and management has always been responsive to my requests. Any issues I had were with one tenant who constantly blasted his bass sound system, and Cobalt took care of this for me. The original management company of my building sucked, Cobalt came onboard a few months after a moved in and Kayla has been an exceptionally awesome property manager.

Delays application as long as they can to steal application fees. F**ked up…read more Cant get a hold of a single real person. Just AI Thanks Cobalt!

Jon Turner was a great help -- suggested a bunch of great places, and set us up with a number of…read moretours. Sped the process along and was attentive in our search needs. The 'free' thing feels a bit suspicious to start, but the business model does start to make sense and I'm happy they reached out. Recommended!

STAY FAR AWAY!!! If I could give them negative stars, I would. They do not have your best…read moreinterests. As a licensed real estate agent, this was one of the most disappointing and unethical experiences I've had working with another real estate company. I had an exclusive tenant brokerage agreement with my client and reached out to Promove to help locate available apartment options. I initially spoke with Oleg Konstantinovsky, who told me he would provide a list of available properties and schedule the tours. He repeatedly assured me that I was protected as the client's agent, that I did not need to attend the tours in person, and that Promove had employees who conducted the showings. Most importantly, he repeatedly assured me that I would be paid. At no point did Oleg clearly explain how Promove's process actually worked. He never disclosed that: Promove would be paid directly by the apartment community. I needed a referral agreement with Promove. My compensation depended on additional requirements that had never been communicated to me. According to Promove, I needed to personally show the property in order to receive compensation. After my client paid the deposit, Oleg actually called me asking why Promove--instead of me--was listed to receive the referral payment. That immediately raised concerns. I then contacted the apartment leasing office directly and was told that because Promove had contacted them first regarding my client, the referral payment would go to Promove--not to me as my client's agent. When I confronted Oleg, he claimed the reason was that he had a listing agreement with the apartment community. I verified this directly with the leasing office, and they told me that was not true. I also spoke with Promove manager David Haynes to understand why none of this had been explained upfront. Rather than answering my questions, he cowardly kept repeatedly responding with, "That's been our policy for 30 years." He never addressed why the process had not been disclosed before my client moved forward. In the end, Promove collected approximately $2,000 after doing little more than emailing to schedule a tour, while I--the agent representing the client under an exclusive agreement--was completely cut out of the compensation because of information that was never disclosed from the beginning. Even my client described the situation as unethical and was extremely unhappy with how everything was handled. My issue is not that companies have policies. My issue is with the complete lack of transparency. If Promove had honestly explained the process from the beginning, I could have made an informed decision and protected both my client and my business. Instead, I was repeatedly reassured that everything was fine, only to discover after the lease was signed that I had effectively been replaced in the transaction. Based on my experience, I cannot recommend Promove to other real estate agents. I would strongly encourage any agent considering working with them to avoid working with Promove at all costs. If you do reach out to Promove simply to get a list of available apartments, DO NOT allow Promove to schedule any appointments on your behalf. You call the apartment complex yourself, register your name as the agent, schedule a tour, and show up with your client to the tour. Not sure how either one of these guys sleeps at night knowing they're literally living in a web of lying, manipulating, and stealing from people.

By far the worst. I spent $8,500 moving to a high-end. Single family house in Buckhead very…read moreprestigious very nice house. They left me with no power and no finston yard it took the last second from the figure out the yard part. When I showed up today there was no power. Apparently the homeowners don't want to do a one-day . Overlapping on Georgia power. So when I show up for moving day there is zero power. I really need to utilize the garage but there is no power for the garage. Quadruple thumbs down on the homeowners and the property agency that runs their house!!!

I have been a renter with Clients 1st for over 4 years and have enjoyed the relationship with this…read moremanagement company. Their professionalism is outstanding. They are very responsive to all requests and issues. They are respectful of the the owners and at the same time of the clients. Janet and the staff remain very helpful regarding any problems that can arise over the length of the lease. They have worked with me happily with a few. Maintenance requests are followed-up expediently, and the work is very satisfactory. I have renewed for another year and anticipate another enjoyable experience.

I was hesitant about using a property management company for various reasons. This was my first…read moretime working with one here in Georgia, and I wasn't sure it would be worth it. But after my experience, I'm really glad I made the move to Rent Appeal. Communication has been great, everything has been handled professionally, and it's taken a real weight off my shoulders as a landlord. I'm now looking into having them manage my other rental properties as well. I hope after great reviews like this and more people go to them, they will still maintain the same quality and standards in what is getting them there. I will be sad if standards and quality decrease over time.

Rent Appeal has consistently provided the best customer service and expertise with my rental…read more Highly recommend!

John is a consummate real estate professional. I've had the pleasure of working with him a couple…read moreof times over the last 8 years. In the market downturn in 2009, John got us an offer within a couple weeks, was always honest and practical. Today, I closed on my former rental property. I say "I", but it was really John's team, and I couldn't be happier. They put together a renovation proposal and plan, managed all the work, got me top dollar in contract negotiations, and maintained the vacant property, while I was living and working on the other side of the country. I want to thank him and his team for making this a headache free experience.

I am writing this to warn anyone considering working with Rachel Patel and John Bailey. In a recent…read moretransaction, I believe Patel committed fraud, and her broker (Bailey) refused to make it right. While I am filing a lawsuit and plan to eventually recoup the money, to date, this has cost me over $1800. On December 8, 2024, I toured 3338 Peachtree Rd NE, Apt 1905 with Rachel Patel. I asked if there were any fees outside the rent. Rachel explicitly stated there were none. Based on this information, I filled out the application agreement on December 9, and was approved with a move-in date of January 1, 2025. There was a $1750 "reservation fee" and a $75 application fee required to submit the application. The $75 was non-refundable, but the $1750 was refundable unless I failed to execute the standard lease. When I finally received the lease on 12/17, it was materially different and not a standard lease. First, it included multiple undisclosed fees that directly conflicted with her verbal representation and the listing itself. These fees included a $350 pet fee, a move-in fee, and a rekey fee. Additionally, the lease contained an entire page at the end of "special stipulations" that were absurd and non-standard, essentially obligating me to repaint the entire apartment after one year of tenancy. I also found out by a little digging Patel lied about her involvement in the property. She was not just the broker; she was the owner (she is connected with the LLC listed as seller on the lease). Because the lease was non-standard and did not match up to her verbal representation, I had the right to refuse to sign and get the $1750 back. When I brought this up, Patel responded dismissively. She claimed the fees were normal and gave me 24 hours to agree to the lease or she would relist the property. This ultimatum directly contradicted the terms of the agreement, which provided until January 1 to finalize the lease. I then escalated my concerns to her broker, John Bailey, on December 22, outlining the non-standard terms and requesting either the removal of the special stipulations or a refund of my deposit. While he initially responded by waiving the move-in fee, he ignored my follow-up communications addressing my concerns with the non-standard special stipulations on the lease. As a result, I filed an ethics complaint with the Georgia Real Estate Commission regarding this experience. I strongly advise against working with Rachel Patel or John Bailey. Similar complaints can be found online, including a Yelp review describing a comparable situation where another individual lost $3,500. Patel is a nasty person who will get more and more demanding as the process goes on. In my opinion, she tries to take advantage of people. For example, she tried to get me to move my move-in date forward simply because she was leaving town and wanted more money. It was laughably unprofessional and I told her no. My advice is to not do business with either of these people.

I did a tour as a walk in of The SYNC apartments. The leasing agent, Latayia, was very professional…read moreand thoroughly explained all the complex has to offer. I am considering this place as my future home due to the spacious apartment units, amenities, and school district. However, I am concerned about previous low reviews.

I waited until the end of my entire lease term before writing this review because I wanted to give…read morean honest and thorough account for anyone considering living here. I do not recommend this complex. When I first moved in, I was excited. The building looked nice during the tour and the leasing office staff were friendly and very communicative. Unfortunately, it did not take long after moving in to realize that the experience did not match the initial impression. One of the biggest issues was the cleanliness of the building. The hallway that leads from the leasing office to the model unit does not reflect the actual condition of the rest of the building. The floors throughout the residential hallways were frequently dirty, with urine, food, paint residue, and trash left in common areas. At one point I even found a used condom in the elevator. I reported this to management and provided photos of the trash and unsanitary conditions, but the issues continued without noticeable improvement. Pet owners should also be aware that there is very limited space to walk your dog. During the tour, ask to see the "trail" where dogs are supposed to be walked. It is essentially a narrow strip of road behind the building near the train tracks. Many times it was filled with dog waste, making it very unpleasant and stressful for pets to use. When residents brought this up to management, the response was that there was little they could do other than occasionally have landscapers place hay over the area. Another major issue during my lease was the fire alarm system. The alarms went off multiple times in the middle of the night, forcing residents to evacuate the building. On one occasion the alarm went off for more than three hours and even the fire department had difficulty stopping it. Management later said it was caused by a leak in the building, but there was very little communication or concern shown for residents who had to wait outside in the cold and rain, many with children and pets. Parking can also be inconvenient for guests. Visitors staying longer than three days are required to pay for parking. Otherwise they must park in the uncovered public area outside the deck near the restaurants, which is not secured. My final concern is related to package security and management response. Around the Christmas/New Year period, a package belonging to my partner was stolen. We later discovered that the package had been moved by management from its original delivery location in the mail room (where cameras operate) to the package room floor, even though there is a sign stating that packages should not be placed there. During the investigation we were also informed that the cameras in the package room were not functioning, leaving residents with no way to identify what happened. The situation eventually involved a police report, but management stopped communicating with us about the issue. As residents who paid rent on time and did not cause issues, the lack of accountability and follow-through from management was extremely disappointing. After not getting help from the onsite team, I reached out to corporate and spoke with the regional manager, Leslie Thaxton, but unfortunately the response was no better. Overall, while the building may appear appealing during the tour, my experience as a resident was very different. I encourage anyone considering living here to ask detailed questions, tour the entire property, and speak with current residents before signing a lease.