As stated in the other review, this company forgets who pays who for service. When the roofing was redone, the tiles came loose and caused damage to my car. Reeny, told me to contact the roof company to request a claim. I proposed that given I did not hire the company, Riverside should facilitate the conversation. Only then did they attempt to assist a resident whatsoever. The roofing company provided better service!
Second, since I purchased my home, I have been requesting that a crushed downspout be repaired. I have been told on over 3 occasions by Reeny that this would be addressed right away. Here we are, crushed downspout still existent. I have a foundation specialist scheduled to visit and evaluate the damage caused by their lack of action.
Third, I provided feedback that our new lawn crew does not do nearly as good a job as our previous. The grass remains tall, bushes in trimmed. Reeny responded saying they can't always mow because
It is sometimes too slippery after rain, therefore, I need to manage my expectations. Any client paying for a service would rightfully expect the service to be completed or refunded.
I do, however,disagree with the former reviewer. Reeny is not helpful. She is condescending, patronizing and on every occasion has told a paying resident to manage the expectations.
While I am aware I appear to be an outlier who only has negative things to say, the reason is because I have very low tolerance for poor customer service. I work in the customer service field and cannot imagine behaving as if I am doing the customer a favor by allowing them to pay me for a service. It is supposed to be a respectful and mutually beneficial relationship. read more
