It's a long over due review for Bruce and his team - for helping me assess and sell a property in…read moreAugust 2023. I had a rental property that was poorly managed and was being up-charged for repairs due to the negligence of the property manager. I reached out to Bruce to help me assess the situation - whether I should pay for the fee, whether to move to another property manager or sell the property. Bruce recommended selling and helped me market and sell in a short amount of time. He and his team were efficient and demonstrated a high level of integrity throughout the process. I would highly recommend the team and will use their service again in the Atlanta area.

Sold our home is few days with multiple offers. My family can now relocate to new home in Sandy…read moreSprings realtor help find. Great service!

If this company was a person, in my opinion and experience, it would have malignant narcissistic…read morepersonality disorder. I'm still in shock over our experience. At 42 years old, I have rented multiple homes in Los Angeles and Atlanta. My husband has rented multiple places all over GA AND has owned and sold houses, land, etc. He has also owned his own very successful business for 25 years, paying high rent for his business in the heart of Atlanta. Not once have we ever missed ANY payments. Not once have we been evicted, filed bankruptcy, etc. We are ideal tenets. We are mature, responsible, clean, reliable, and because my husband gets up so early for work, we rarely make a peep of noise. We take very good care of any place we live and have had amazing relationships with past landlords (some of whom we are still in touch with years after leaving their property). We found the cutest little house in Marietta. We have lived in midtown for 8 years and decided that we wanted to relocated to the suburbs. This house was absolutely perfect for us. So, we contacted the rental company. This company. When we started the application process, we immediately knew that something was not right. They wanted every single account we have, including different savings accounts. This has NEVER been asked of us before. Normally, companies want ONE account and your SSN for a background check. NOT ONCE from LA to Atlanta have we been asked for this much information. It made us very uncomfortable. It felt like a HUGE invasion of privacy. At that point, we decided to take a look at some of the reviews. I was gobsmacked at the amount of negative reviews this company has, with a lot of the complaints saying some of the same things we were experiencing in real time. At that point, we contacted three separate attorneys in Atlanta to have them look at the application. All three attorneys gave us the same advice. First, this company was stretching the law in GA and in their opinions what was happening could be shut down and investigated if turned into the authorities. Second, all three attorneys told us to only give them ONE account. We were told that it is common for shady companies to try to spy on all your accounts in order to see where they can add on fees. Under no circumstances were we to give them more than one account. Under GA Law, you're only required to give one. We were told if we really wanted the house, we had to be very careful this company and keep our cards close. I sent an email expressing my concerns. I was very nice in the email but what I got in return was pretty nasty- a messages confirming that they did in fact need access to a checking account we use only for groceries, on top of all our savings account, and on top of the account we mainly use to pay rent, bills, etc. Oh, and they also needed credit card information. So, I called them. I explained that I wanted to talk to them human to human. After all, they're in a human based industry. When you're dealing with someone's home, you're dealing with vulnerability. You're finding someone a place that is their security and safety from the world. It needs to be handled with care. I thought surely if I speak to them, they will be understand where they're crossing some line legally and see it's an invasion of privacy to ask for ALL your information. When I got on the phone, I immediately said that I wanted to express my concerns with some of the yahoo and yelp reviews that I was seeing. Before I was able to get out the content in the reviews I was told that none of them are true, these people were slandering them, and the company was going to be suing the people writing the reviews for slander. First of all, you cant sue someone for slander if what the person is saying is true. Second of all, if you're trying to censor someone for telling their honest experience with your company, that's HUGE problem and truly speaks to YOUR dishonesty. If you don't want bad reviews getting out of hand, then don't do shady things to people that prompt them to take time out their day to warn others about their experience. And thirdly, I was being told that none of these reviews were true WHILE what these people were complaining about was actively happening to us in real time. This, dear reader, is the actual definition of gaslighting. Needless to say, we know they called our landlord to check out our history with them, they took our $150 application fee, but we have not heard anything for a week. My boyfriend emailed them, called them, text them, and we still have not gotten any communication on if we're approved or not. They are not doing the job they have been paid to do. Shame. BE CAREFUL. I wish we could just rent this house from the owner directly. Please do not give these people access to your private information. Protect yourself.

If you're looking for a property management company in Atlanta, DO NOT hire PSA…read more I've managed over 30+ rental properties across the U.S. and have taught thousands how to invest in real estate--so I don't say this lightly: PSA has been the worst experience I've had with any property management company in my entire career. They are not proactive, strategic, or partnership-minded. They collect fees and respond to tenant requests, but that's the bare minimum--and even that is done poorly. No preventative maintenance. No property visits. No accountability. I had properties that sat vacant for over six months with no leasing strategy, no feedback, and no urgency. These were homes that had never been difficult to lease--yet PSA made zero progress. The moment I took back control, those same properties were leased immediately. Even worse, they charged me monthly per-door fees on vacant units they couldn't lease--giving them zero incentive to do their job. It felt like a scam. Their negligence caused me to fail a housing voucher inspection, and they refused to take ownership. We had to step in ourselves, hire our own contractors, and clean up their mess--time and money lost. The final straw? Despite my direct request not to use self-showing lockboxes (especially with the rise in squatting issues in Atlanta), they went against my instructions and we ended up with squatters in two separate units. Not only did they fail to take accountability, they gave me the runaround about basic showing records and required attorney involvement to resolve the issue. On the customer service side, working with their team was equally frustrating. Myself, my husband, and my CFO were spoken to in an unprofessional, condescending tone repeatedly--especially by their operations manager, Michael. Instead of owning mistakes, he doubled down with arrogance. I had to escalate issues to the owner, David, just to remind them of their fiduciary responsibility. The property manager, Sonja, was consistently disorganized--losing keys, missing walkthroughs, and making excuses instead of offering solutions. If you're an investor who values professionalism, communication, and results--take your business elsewhere.

I have been a renter with Clients 1st for over 4 years and have enjoyed the relationship with this…read moremanagement company. Their professionalism is outstanding. They are very responsive to all requests and issues. They are respectful of the the owners and at the same time of the clients. Janet and the staff remain very helpful regarding any problems that can arise over the length of the lease. They have worked with me happily with a few. Maintenance requests are followed-up expediently, and the work is very satisfactory. I have renewed for another year and anticipate another enjoyable experience.

By far the worst. I spent $8,500 moving to a high-end. Single family house in Buckhead very…read moreprestigious very nice house. They left me with no power and no finston yard it took the last second from the figure out the yard part. When I showed up today there was no power. Apparently the homeowners don't want to do a one-day . Overlapping on Georgia power. So when I show up for moving day there is zero power. I really need to utilize the garage but there is no power for the garage. Quadruple thumbs down on the homeowners and the property agency that runs their house!!!

The worst. If you can avoid renting a house or property through this company I strongly advise it…read more Kathy Pecora (the woman who owns the company) hides behind her business and has everyone else do her dirty work. But everyone else is non- responsive, doesn't answer the phones, doesn't care about you and doesn't care about the well being of the renters. It's extremely unorganized, unprofessional and a joke of a business. Our experience with them was absolutely horrible and if I told every little thing they did this would be a novel. Do not work with them. THE WORST.

Incredibly short and rude to someone looking to rent one of their properties. When I asked a…read morequestion I was told "go to website". When I commented on their pet rent (which is the highest I've ever seen for any property) they said "yes. Sorry." Very very terrible experience- I'll gladly go elsewhere.

We had the opportunity to work directly with Olga Palmer, and she was extremely responsive, highly…read moredetail-oriented, and consistently kept our best interests in mind. She worked closely with the contractors to ensure all necessary updates were addressed in a timely manner. I would highly recommend both Olga and the company. Thank you.

I'm a landlord of a single family house in the Atlanta area. For the past 3 months, their…read moremaintenance department told me the house needed urgent deck and interior ceiling stain repair. Due to medical reasons (brain injury), I did not respond. On March 17, they emailed me to say if I didn't deposit $4600 to cover the work, they'd do it and stop forwarding rent payment. So I sent the funds and approval. Since then, no work has been done. I've asked repeatedly when it would start, with no response. RW kept telling me how urgent the work was - but once they got my money, suddenly the urgency is gone. I am talking to my real estate attorney about this today (4/13). If the tenant is injured due to work RW didn't do despite being required to by contract, that liability is with RW. Last Year RW was bought by a Japanese real estate company. Don't know if that's why their service is so poor, but not surprising.

My husband, daughter and I viewed a property on 2002 Smith Dr in Kennesaw and wow! We had a…read morehorrible experience. The driveway needs to be replaced before renting. The smell was absolutely horrid, my toddler cried and wanted to leave because of the stench and my husband couldn't even finish the tour! I cannot believe you all are allowing showings of the property with such a pungent odor and the driveway being the way that it is. After speaking with Tammy she informed us the driveway will not be repaired "...it's not in the budget..." for them to fix and the smell will not be eliminated until the property "...does not rent..." my family and I will be looking elsewhere. This house is 100% not ready to rent, especially not for the $1,400.

Terrible company to work with as a renter. Rented a private home from them. Every year they did a…read morehome inspection I would be complimented that my home looked amazing and looked like a model home. At move out they charge me crazy fees the same dollar amount as my deposit. They charged for a light bulb? Really? I can't wait to have my day in court with these crooks. Edit: 100% was a resident. Typical, deny even knowing the people you screw over. Classy.

Really enjoyed my time working with Vineyard - great property management company. Move-in,…read moremove-out, service requests - all a piece of cake. Loved working with Caitlin - super nice and knows what she's doing. Would def live in another Vineyard managed property!

BAD BUSINESS PRACTICES I spoke with Caitlyn (PM) before…read moresubmitting my application. She stated the property was currently available and encouraged me to apply. Approximately, 1hour after my submission she leaves me a voicemail stating there was a flood of applications that came in with mine and someone was chosen. She gave me the address of another property located in a more economical and diverse area .....Thanks Caitlynn ......smh

I reported ceiling damage in living room and garage Oct 30th 2024 and as of the date of this post…read moreit's still not repaired. On 12/26/2024 I also Reported water damage which caused the kitchen ceiling to cave, plumber supposedly fixed the issue yet water still dripping from ceiling.I am a dialysis patient who was recently released from the hospital. We have giant whole in the kitchen ceiling and a sewage smell and its still leaking. Due to fallen debris and active leak and smell in the kitchen, this has environmentally and functionally rendered the kitchen not usable. I Reported this told them we needed to be moved to an hotel due to the leak still being active and Lynn Irby told me to turn the water off and not use it, and they would not reimburse for meals or pay for a hotel because the kitchen is functional. How is it functional with no running water and a destroyed Kitchen? DO NOT USE ICON REALTY EVER!

I would give a 10/10 for Lynne and Icon Real Estate Group. Great service, super quick responses…read more(including weekends), very meticulous and reliable, and takes very good care of property, tenants and landlord. I would highly recommend Icon Real Estate Group for renting & property management services in Atlanta area.

We had an outstanding experience working with Ashton Ernst Ballard of the Justin Landis Group…read morethroughout the sale of our property. After previously having difficulty selling our home, Ashton came in with a thoughtful, organized, and well-executed plan that immediately gave us confidence. Her professionalism, market knowledge, and strategic approach made all the difference in helping us successfully navigate a very challenging market. Ashton was consistently easy to communicate with, responsive, and proactive throughout the entire process. She kept us informed every step of the way and was always available to answer questions or provide guidance when needed. Her calm, solution-oriented approach helped make what could have been a very stressful experience feel manageable and smooth. We truly appreciated Ashton's dedication, attention to detail, and expertise, and we highly recommend her and the Justin Landis Group to anyone looking to buy or sell a home.

JASMINE IS AWESOME!!…read more Jasmine has been the ONLY person on this stressful journey who not only responded quickly, even though she couldn't help me, but actually went the EXTRA mile and helped me to find exactly what I needed to help me!!!! Gif sent me an angel on a day I needed it more than ever, he took one away but sent me another